26722 comments found.
Why I cant import themes in different domains? This new rule should be work to new customers, not to old customers. When we buy the theme in the past, the rules were that. You can’t change of this way. I can’t create ticket with support to solve it.
Hi there,
You should know that it has always been like this as by Envato regulations with regular licence you can only use your purchase code for one site. Off course you can always use and extended licence if you want to use it on more than one websites. https://help.market.envato.com/hc/en-us/articles/115005593363-Do-I-need-a-Regular-License-or-an-Extended-License-Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to disable the Elementor options from qode? I believe an elementor addon plugin I am using is not working because of the built in options. Please let me know, thanks.
Hi there,
With the new update of Bridge, we have added the possibility to use either WPBakery plugin or Elementor plugin. Off course different demos comes with either one of the Page builder plugin, so if you have imported a demo that has been created with Elementor you should have this plugin active, if it is other way around then you should off course have WPBakery active. You do not need to have them both activated and can use only one that suits your needs.
Also you should know that both Elementor and WPBakery are fully compatible with the theme and they will work without any issue.
If you are still encountering difficulties I would kindly ask you to submit a request at our help center and our support team will be more than happy to help! 
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Now that LayerSlider is leaving Envato’s marketplace, will you be providing continued packaged updates for this add-on plugin to Bridge? What is the status of this. Currently bundled with 6.9.2 – it is now out-of-date as version 6.10 is the newest version. Have you stopped providing updates for this theme?
Hi there,
No, we have not stopped to provide updates of the theme as we are constantly working on updates for all our themes and its plugins. You can submit a request at our help center where our support team can provide you with the latest version of the plugin. As well as you should know that version 6.10 will be included in the next theme update.
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Do you plan to implement a cookie consent tool or are you stil working on a solution? Since October one need that in Germany. There are solutions like this https://usercentrics.com/ or https://borlabs.io/borlabs-opt-in/ for example. But it will be better, if that is implemented in the theme already, like in other themes.
Hi there,
Listing cookies is domain territory, so try to search for some plugin for that purpose. You can try following ones for example https://srd.wordpress.org/plugins/cookie-law-info/ https://srd.wordpress.org/plugins/uk-cookie-consent/ . Also, amount of cookies can vary, and some other plugins my use additional cookies, so if you want to make check entire list of cookies and to write them down, you can install some Google Crhome extension like maybe EditThisCookie https://chrome.google.com/webstore/detail/editthiscookie/fngmhnnpilhplaeedifhccceomclgfbg?hl=sr
For any additional questions you have I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
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Hello, can you provide also the Adobe Photoshop or Adobe XD layout? Naturally paying
Hi there,
You can read more about PSD files in our article here You may send us a request at helpcenter@qodeinteractive.com providing your purchase code for varification and we’d be happy to provide you with the themes PSD files that you need.
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I imported one of your demo’s and noticed it is all WP Bakery. I want to use Elementor so I was hoping you had a elementor version of your demo’s please let me know how I can do this as I don’t want to be forced to use wp bakery. Thanks
Hi there,
Please note that since we have added Elementor Page Builder plugin we have also added demos that are built exclusively with this plugin. So you can choose from a variety of demos that are built with Elementor or WPBakery. There is no way to convert an existing demo that is built with WPBakery plugin to Elementor that to try to build it on your own.
As we said there are plenty of demos that you can choose from that uses Elementor and you can try with one of those or build it on your end with the plugin. For any additional questions I would kindly ask you to submit a request at help center and our support team will be more than happy to help.
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Hi, pre-sale question, before I purchase a domain, I wanted to show to my client a design idea using your Bridge theme under a sub-domain of my web hosting, I was wondering if it’s possible to de-activate the purchase code on a sub-domain (once my client decides), then re-activate the purchase code under their new purchased domain? Thanks!
Hi there,
Thanks for taking an interest in our theme!
One licence is for one website only so if you want to showcase your client the theme best would be to show them our demos for this purpose.
You can deregister the theme, which will not allow you to use it on your subdomain, and register it on another domain. Please read our article about registering/deregistering the theme here.
Do let us know if you have any additional questions anytime.
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I imported the plumber demo but the menu text is over the slide text and the top quarter of the slide (the guys head is missing from the shoulders up) not sure to get the image full size as per your demo. I can’t show you a link because it’s hosted locally but can provide a screenshot if needed, cheers
I fixed it, looks like the image behind the menu didn’t import but sorted now.
Hi there,
We are glad to hear that you have managed! For any additional questions you have please submit a request at our help center
and our support team will be more than happy to help.
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Hi, I bought your theme, but I can’t translate it. I’ve done the translation through POEDIT, to Portuguese, but the read more buttons on the slide and inside the news is still in English.
Hi there,
You can try using Loco Translate plugin to translate it, you can read more about it here
Or, you can try with the following snippet in Qode Options ->General -> Custom Css:
.qode-news-holder .container_inner .qode-news-info-holder a {
font-size: 0px;
}
.qode-news-holder .container_inner .qode-news-info-holder a:after {
content: 'Text';
font-size: 15px;
}just change ‘Text’ to the text you want to display in the button ( https://www.screencast.com/t/readGaS4 ).
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This part I got through CSS, but all the translation of the site I can not translate via the file / poedit.
Hi there,
Translations are working fine since all plugins and theme itself contain text string with unique text domains. You have to create translation for that plugin also. Note that for plugins you need to prefix translation with plugin name and for that plugin you need to create po and mo files like this qode-news-en_US.po , and this can be done with poedit software (free version). For Loco translate please refer to plugin documentation, or alternatively try popular WPML plugin which is officially supported by the theme.
Hopefully, this is what you’re looking for.
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Hello, I did it through the translation files contained in the theme and it didn’t work out. I tried to submit a ticket but said that support had expired. Wouldn’t you be able to email me or release me so you can see this and another problem I’m having? I bought your theme, but I was only able to launch the site now and I have some problems:
1 – Translation of the whole theme; 2 – Slideshow font size when accessing via mobile. Already changed in the settings -> fonts; But it is not updated on the site.
Could you help me with this? Thank you very much in advance!
Hi there,
1. Bridge theme is fully translatable and you can as well check another article of ours about it here
2. If you are using Revolution Slider on your pages then you can check our article about how to make your Slider content responsive here
Also in order to be sure and to be able to check this on your end you can for sure provide us with your website URL so we can see this on your behalf.
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Hello. I use the qode slide. Wouldn’t you have an email to pass you this data privately? Thanks in advance for the answers.
Hi there,
In your slider you will find the option Advanced Responsive which needs to be set to Yes. There you will find different breakpoints where you can change to your needs. https://www.screencast.com/t/agOhF3nRXF8hYou can send us a mail at helpcenter@qodeinteractive.com with your website URL.
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Hello, I am trying to register my theme but it does not register. I put the code received in the email and my email, however, does not advance and does not leave the option “please wait”. And nothing happens.
Hi there,
It sounds like it is rather server related, so I would kindly ask you to submit a request at our help center and our support team will be glad to help.
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Good morning, I already left the message there, but no reply. I bought the theme yesterday and I’m very frustrated that I can’t register it to install the demo content
Hi there,
We could not find any request with your Envato username so I would kindly ask you to provide us with the ticket ID so we can check this on your end.
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I made the request on my wife’s name because the site is for her. Username: Suelendl
Ticket ID: #9325
Hi there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
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is there a way to stop the autoplay to Preview Slider?
Hi there,
Unfortunately there is not an option within the theme which will enable you to stop the auto play.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be glad to help.
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Dear Sirs, I need your support but I cannot enter for opening a ticket because it does not send me the e-mail to change my lost password 
Could you help me?
tks
elisa
Hi there,
We can send you a link to retrieve your password, so please could you tell us under what username you have created an account at our help center
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elisamontalenti or e.montalenti@gmail.com
Hi there,
Thank you, however we did ask you to provide us with your username that you have created your account with, as we can not find you under your Envato username as well with the mail you have provided us with.
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How do I change this hover color?
https://pasteboard.co/IKwvlPN.jpgand this one too when I hovering an image
https://pasteboard.co/IKwvU9F.jpgThanks
Hi there,
In Qode Options > Fonts you will find the settings for the Menu Items which you might change to your needs as you can see here
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
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Hello, I have extended our support few days ago. I logged in and tried to create a ticket but it wasn’t worked. We definitely paid the support fee when It was $14.88 for Cyber Monday sale. Could you please check?
Hi there,
We do see that you have support, so you should be able to create a ticket at our help center. As creating a request should not be an issue at all, you should know that you need to register in order to be able to submit a request. I hope you will manage and our support team will be more than happy to assist.
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Hello, in Qode music plugin I have translate many strings of plugin thanks to LOCO translate! However, the dates are not translatable with LOCO…
How can I translate the date in Qode music plugin? Now is “JUN” but I want it to be in italian “GIU” as Giugno. Thank you!
Hi there,
This is very strange, as the date function used in that file: date_i18n(https://codex.wordpress.org/Function_Reference/date_i18n) is used for translating the date into a local language.
Could you please make sure that you have selected Italian as the language of your site?
https://www.screencast.com/t/4jwsukz2UTfIf the issue persists after that, I would kindly ask you to submit a request at our help center and our support team will be happy to assist.
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Thanks for the reply guys.
The problem occurs only in the event list (qode music shortcode), visible here: https://bridge217.qodeinteractive.com/tour-dates/
The wordpress language is set correctly and the rest of the dates are translated correctly, for example in the single event.
Can I translate the dates into the event list?
Thanks
Hi there,
Sorry my mistake, regarding the date format on event list, there is a custom solution. You have to connect to your server via ftp , find the following file:
wp-content\plugins\qode-music\post-types\events\shortcodes\templates\events-list-template.php
...and change this code ( backup the file before modifying ):
date( 'D' , strtotime( $date )...to:
date_i18n( 'D' , strtotime( $date )This modification should be repeated after updating Qode Music plugin, since the file is not inherited in the child theme.
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Perfect! Thank you so much for your help!
Hi there,
Glad we could help!
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Hello, I wanted to import a template xml (tool / import / wordpress) and use your model 262, but I have no results. I do not know how we do. Thank you for your help Many thanks
Hi there,
Xml import instructions can be found within the theme documentation http://bridge.qodeinteractive.com/documentation/3-demo-content/3-2-xml-import/ and also you can use Qode import instead and you can check our video about it here
In case that you need help with import, please submit a private ticket at our help center and provide WordPress login link with admin access, specify which demo content do you want to be imported, and we will try to import demo content for you.
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Hello, Many thanks of your links, I will look at this in detail
Hi there,
Glad we could help and I hope this will help!
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Hi, I have a problem with contact page. Not load! I dont mind about the googgle map, the cantact page is not load! Only after refresh. How can open a ticket please?
Hi there,
Please read our article which might help you here Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
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I fix it by Page Transition -> none, if this is the right way
Hi there,
Glad this is solved!
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hi
could be possible customize “box fields” (colors background, border…) on woocommerce checkout page? i mean the input field where you fill your dates name, phone..
Thank you!
solved!!
in my case i wonted grey border:
/border checkou form/
.woocommerce form.checkout .col2-set .form-row input[type=”text”]{
border-color: #dbdbdb;
border-width: 1px;
border-style: solid;
}
Hi there,
Glad you have managed!
You should know that you can always submit a request at our help center and our support team will be more than happy to help anytime.
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Im getting this issue on my clients site all of a sudden, didn’t even update anything…any help?
Warning: include_once(/home4/canadian/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase1.php): failed to open stream: No such file or directory in /home2/canadian/public_html/wp-content/advanced-cache.php on line 14
Warning: include_once(): Failed opening ’/home4/canadian/public_html/wp-content/plugins/wp-super-cache/wp-cache-phase1.php’ for inclusion (include_path=’.:/opt/php56/lib/php’) in /home2/canadian/public_html/wp-content/advanced-cache.php on line 14
Warning: Cannot modify header information – headers already sent by (output started at /home2/canadian/public_html/wp-content/advanced-cache.php:14) in /home2/canadian/public_html/wp-includes/pluggable.php on line 1265
Warning: Cannot modify header information – headers already sent by (output started at /home2/canadian/public_html/wp-content/advanced-cache.php:14) in /home2/canadian/public_html/wp-includes/pluggable.php on line 1268
Hi there,
Please check our article about it here which can help you.
If you still encounter issues I would kindly as you to submit a request at our help center and our support team will be more than happy to help anytime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there. When held horizontally on tablet version our logo in the lefthand corner overlaps with our navigation. On every other device it’s fine. Is there a way to fix this?
Hi there,
Could we at least see your website? Please provide us your website URL so we can check this on your end. Also you may check our article here which may help you.
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