6627 comments found.
“best theme, features, and support. basically, everything I need and you will ever need.”
5 star rating from arj-89 for Customer Support.
Hi guys! I’m having some trouble to translate a specific part of the theme. I’m using LOCO translator to edit the ”.po” file and it keeps showing me the alert of “doubtful” when I modify the text to my own language. For being more specific the section that I’m trying to modify is the “user login button” on the header. Can you give me a helping hand with it? Thank you in advance team!
Hello,
You need to translate Core plugin (Loco translate > Plugins > XStore Core).
Please contact us via support forum to get further assistance –
https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The best Woocomerce Theme.
If I activate the new Single product Builder, custom tabs stop working, tested with different plugin ( WooCommerce Tab Manager lite, YITH WooCommerce, Tab Manager, Custom Product Tabs para WooCommerce)
Hello,
Thank you 
Single product builder allows adding 2 custom tabs. But if it’s not suitable for you and you want to use third-party plugin you need additional customization to make our theme compatible with the plugin. In our documentation, you can check how to make theme compatible with one of such plugins https://xstore.helpscoutdocs.com/article/106-support-of-the-custom-product-tabs-for-woocommerce-yikes-inc
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Works!! thank you very much.
You are always welcome!
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Add svg type of logo to header builder!
Hello,
You can install third-party plugin to be able to upload SVG files to your Media and remove default WordPress limits for the SVG, for example https://wordpress.org/plugins/svg-support/
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I have downloaded the latest 6.2.5 version. But, it doesn’t have the latest plugin files like WP Bakery, Slider Revolution, etc. Because, of that after updating theme in my site causes so many issues. Please let me know the way to install updated plugins.
Hello,
Thanks for using our theme.
Latest versions of plugins you can download from this page – https://www.8theme.com/downloads/ Read more – https://xstore.helpscoutdocs.com/article/37-plugins-update
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Hi,
I am facing issue with load more button or pagination issue on category page.After updated to latest theme version.
Here is my website link. https://doubledsportswear.com/index.php/product-category/sublimated-gear-bags/backpacks/
Hello,
Thanks for using XStore.
Your site under maintenance mode, so we can’t check it.
Please contact us via form on this page – https://themeforest.net/user/8theme
Do you use WooCommerce Infinite Scroll and Ajax Pagination plugin? Make sure that settings are correct – https://xstore.helpscoutdocs.com/article/65-woocommerce-infinite-scroll-and-ajax-pagination-settings
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Hi guys, I wanna know if there’s any issue with installing the wordpress update in relationship with your theme. I want to make the update but I don’t know if i’m going to make a disaster!
Thank you in advance, Tony
Hello,
Should be no problems with the update, but the full backup is recommended.
If you have any other questions, please use our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi guys, I wanna know if there’s any issue with installing the wordpress update in relationship with your theme. I want to make the update but I don’t know if i’m going to make a disaster!
Thank you in advance, Tony
Hello,
Thanks for using our theme.
The latest version of XStore is fully compatible with WP 5.3.1.
It is recommended to create a backup of your files and database before starting any updates.
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After updating the theme to the latest version now, the xstore core plugin is giving error and not compatible again, I had deactivate it and some features doesn’t work, please kindly fix asap
Hello,
Please, watch the video tutorial on how to update theme https://youtu.be/xMEoi3rKoHk Don’t update just theme or just XStore core plugin to new versions. If you update theme then you need to update plugin after that (Dashboard > Updates > press Force check button > check plugin and press Update).
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I did that too, that’s not the first time I’m updating.
I updated both the theme and plugin to the latest version. It’s not showing icon image and product image on my site. only showing blank image
Hello,
1) What version of theme do you use and what version of XStore core plugin? Provide screenshots of versions from your site. 2) Provide us link to your site. 3) Do you use any cache plugin or CDN? Have you cleared them after theme and plugin update?
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Theme version: 6.2.5 Plugin version is 1.5.5 I tried deactivating w3 total cache and it worked fine but doesn’t if activate back. And I need the cahce plugin for the performance improvement. I don’t really understand because it was working fine when I updated both theme and the core plugin the last time
Hello,
Have you cleared the cache using this plugin after the theme update? Maybe the problem can be solved by changing settings of the cache plugin, please try this. Also, you can contact our support team using the form on this page – https://themeforest.net/user/8theme
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Done but same thing, everything only work fine when I disable the cache plugin. Please what’s the best cache plugin that best work for your theme?
Hello,
W3 Total cache works fine as a rule. The issue could appear also if you use third-party plugins and they are not fully compatible with the W3 Total cache and once plugin is enabled it generates issues that affect also theme performance. Besides, do you use only cache plugin or also CDN? Many issues after the update appear because users forget to clear the CDN cache after the update. If you want to get a detailed investigation of the problem on your site please submit topic on the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide Dashboard and FTP access to your site.
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I’m using cloudflare, I purge all cache now, same thing. I had to disable the cache plugin
Hello,
You may try any other cache plugin. There are a lot of them.
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Hello, how can I do so that the mail is not capitalized? I’m on the subject “inside” thanks. http://prntscr.com/qacxdt
Hello,
Please check settings of Info Box element – https://prnt.sc/qad2hd
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Hello,
You need to change transform option here – http://prntscr.com/qaddjw
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Hi, How I can change my product page mobile layout to 1 column instead of the default 2 columns?
Hello,
Please contact us via form on this page – https://www.8theme.com/contact-us/
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Where can i find the purchase code for rev slider?
Hello,
Please read these articles – https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes https://xstore.helpscoutdocs.com/article/37-plugins-update
If you have any other questions, use form on this page https://www.8theme.com/contact-us/ to contact our team, please.
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How to show a popup/lightbox once the user access website?
Hello,
You need to add a Newsletter element to header via Theme Options > Header builder and configure it.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Contact us via form on this page – https://www.8theme.com/contact-us/
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Dear team, Is possible to move “product sale conunter” under “price” in single product page ? Bst. rgds.
Hello,
Please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi, I can’t update the Qform plugin. It asks license key. I have given the license key of my theme what you have provided with my theme. But it doesn’t take. It says invalid license key. Can you help me?
Thank you
Hello,
Read and follow the documentation about bundled plugins activation and update https://xstore.helpscoutdocs.com/category/9-plugins
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Quform 2.9.3 isn’t there in the downloads page on your website.
Hello,
Updated. Sorry for the delay.
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Dear team, we cant set up the Sale counter in variable products, it is possible ?
Hello,
It does not show for variation at this moment. But we passed your request to our developers and they try to implement it in update on the next week.
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