Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hi there,

Once visiting your site we can see that you are using some 3rd party plugin in order to have some extra fields in your cart. You may however try to add this code to Appearace > Customize > Additional CSS

@media only screen and (max-width: 600px){
    .eltd-woocommerce-page table.shop_table .cart_item td {
        padding: 11px 5px;
    }
}

td.product-name {
    font-size: 10px;
    line-height: 15px;
}
.eltd-woocommerce-page table.shop_table th{
    font-size: 10px;
    padding: 11px 0px;
}

td.product-price, td.product-subtotal, td.product-quantity{
    font-size: 10px;
}
dt {
    font-size: 10px;
}

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Elated Portfolio part of Qode Interactive

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Thank you so much! That helped! One last thing I’ve noticed, is when you have 1 item in your cart and you completely remove it by hitting the ‘x’. It says “your cart is empty” however your item is still visible on the cart.

Hi there,

Glad we could help! I must point out that this might be an issue with your 3rd party plugin that you are using, as testing this on our end removing a product it does remove the product from the cart without any issue. So I would kindly ask you to disable all your 3rd party plugins as they might be in conflict with the theme and test it once again.

You should know that we can not guaranty compatibility with any 3rd party plugin as they have not been tested for compatibility with our theme.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Elated Portfolio part of Qode Interactive

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Hi there,

Thank you for your kind words!

You should know that on every Portfolio Single page you will find the settings to choose a “Back To” Link as you can see in the screenshot. So you will be able to select the page you would like to link in the dropdown.

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Elated Portfolio part of Qode Interactive

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It worked! Thank you!!!! Love love my new site – look very modern.

Hi there,

Glad we could help and we are pleased that you like your new site!

Support Elated Portfolio part of Qode Interactive

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Hello there,

It will require some code customization. We would like to suggest to submit a request on our helpcenter https://helpcenter.qodeinteractive.com/ where our agent could provide you with some tips for this.

Support Elated Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you, as this way they can check this on your end.

Thanks.

Support Elated Portfolio part of Qode Interactive

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Also, the demo didn’t work properly (Hate it when that happens, its the most frustrating, time wasting part of setting up themes). The problem is that some of the images have not been set in almost all pages. I know that i can set them manually but this will take too long and I shouldn’t have to do that anyway, a demo import should…work!

Hi there,

I assure you that Kendall theme does exist in the drop down once you try to submit a request. https://www.screencast.com/t/eKzU26VmN

So please try once again signing up here and submit a request to our help center.

If you had a problem with demo import I would kindly ask you to check our article about recommendation on resources here as well on how to import demo content here

I hope this helped!

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for choosing our theme!

The plugins that come bundled with the theme are already purchased for you and come with their full functionality included. You do not need to activate them.

For more information please refer to this article.

In the future please submit a ticket to our support forum, include your website URL along with wp-admin access and one of our support agents will surely be able to assist you with this matter.

Thank you in advance!

Support Elated Portfolio part of Qode Interactive

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Please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thank you in advance!

Support Elated Portfolio part of Qode Interactive

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why are you so bad? why does no one answer my question? I have installed woocommerce, tortz I do not need and made the settings. It doesn’t work.

Hello,

Thank you for writing in!

We have located you account on our support forum, however, you have not submitted any requests.

Please follow this article on how to submit a request successfully.

After you have submitted the request you can provide us with the request id so that we could assign an agent to it as soon as possible. The id of the request is that last digits of its URL.

Hope this helps!

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for using our theme!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thank you in advance!

Support Elated Portfolio part of Qode Interactive

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Hello again,

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thank you in advance!

Support Elated Portfolio part of Qode Interactive

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hi, say please) how i can change Dropdown menu color?

Please submit a ticket at our support forum here https://helpcenter.qodeinteractive.com/ with any questions that you may have.

Thank you in advance!

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for your purchase!

You can find minimum server requirements for demo import and a helpful step-by-step guide on how to import demo content successfully here.

If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Hope this helps! If there is anything else that we can assist you with please don’t hesitate to ask.

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Elated Portfolio part of Qode Interactive

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Hello,

It seems like some 3rd party plugin you installed is preventing default theme’s functionality. Please deactivate them all that didn’t come with the theme.

We located your request #2117503 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!

Support Elated Portfolio part of Qode Interactive

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Hello,

Thank you for taking interest in this theme.

As you can see on our landing page for Kendall Theme → https://kendall.elated-themes.com/landing-page/ we built all these demos by using this theme. So you can try to import the demo and then adapt desired demo page in order to get desired layout.

Support Elated Portfolio part of Qode Interactive

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Hello,

Thanks for writing in.

This theme is compatible with Yoast SEO plugin so everything should be working fine, so please do create a support ticket using the link below and our team will gladly assist you → https://elated.ticksy.com/

Thanks & Regards,
Elated

Hello,

Thanks for writing in.

It seems like you are having this issue because something has not been installed correctly or something was uploaded wrong. Please make sure that you’ve installed the latest version of Elated Core (1.2) plugin.

Download a fresh copy of the theme (ver. 1.7) and then install it. After that just re-install all required plugins, and after installing new Core version, issue should be resolved, since shortcodes were moved to core plugin because of new WordPress coding standards.

If you still have same issue after this, please submit a ticket to https://elated.ticksy.com and send us link to your website as well as WordPress and FTP admin access there and our support team will check this closer.

Thanks & Regards,
Elated

Hello,

I installed the zip. I don’t see the “Elated Options ” on the dashboard though, or any required plug ins. Also where do I go to check the tickets? Theres no link mentioned above only the ticket number.

Thank you. I figured it out

You’re welcome! All the best

Elated

Hello,

It is possible that something was uploaded wrong or something has not been installed correctly, so it may be best you download a fresh copy of the theme and install it. Then please make sure that you’ve installed the latest version of Core plugin and all other required plugins.

If the problem still persists, please submit a ticket on our support forum → https://elated.ticksy.com and one of our support agents will assist you.

Best regards, Elated

Hello,

No, unfortunately not, this wouldn’t be possible, sorry about that.

If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.

Elated

Well, that’s unfortunate… I can’t be the only wanting to do this. Well, while waiting for your reply, I figured out that by using the free plug-ins FooGallery with the FooBox ad-on, I can do what I want… though I have to admit I’m still really annoyed that I had to go add extra plug-ins to solve a problem that shouldn’t really be a problem to begin with. I’d recommend you guys dig in and modify the Elated Photo Gallery to isolate the lightbox to the gallery selected.

Hi,

Thank you for your suggestion, we appreciate it.

Elated

I want to do something like this: https://kendall.elated-themes.com/portfolio/gallery-three-columns/ but with this kind of element: https://kendall.elated-themes.com/image-gallery/

Hello,

Thank you for taking interest in our theme!

This https://kendall.elated-themes.com/portfolio/gallery-three-columns/ is a portfolio list. It can either open an image in a lightbox manner, or link to portfolio item. This https://kendall.elated-themes.com/image-gallery/ is a simple image gallery with no additional functionalities.

Elated