23249 comments found.
Hi My client’[s site was built by another designer using Porto. They have not been accessible and we need to know how to update the pages to be compatible with Woocommerce. The other designer did buy the theme but the client doesn’t have the installation code. Is it possible for you to have a look at the site to verify and then we can pay for support to sort out a few things?
Hello,
Sorry to say that but this is not possible, This is against Envato Policy, For avail support you must have the Theme purchase code, Otherwise, contact Envato.
Best Regards.
When changing the background of the sticky menu there is no option to change the color of the fonts. So if we change the background to black then we need to change the menu fonts to white. We currently can’t do this
Hello,
You have to change it from Appearance >> Theme Options >> Skin >> Main Menu as showing in this screenshot: https://ibb.co/7YVf0Yq
Best Regards.
Not able to use custom fonts. We uploaded .ttf and .woff but to no avail. After selecting through the theme options its not recognizing it.
Hello,
You have to upload the complete Font and must be zip format file to Theme from Appearance >> Theme Options >> Font Control and save changes and then you will be able to use it from Theme Options, and again you have to make sure the font file you upload will be complete and zip format, Otherwise, it will not work for you.
Best Regards.
Hi,
how are you. We buy you Porto theme again but not get demo data in zip folder. kindly provide me demo data files.
thanks
Hello,
Demo content should be downloaded from our internal server, You can download any Demo on your site as per your requirements by following this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Best Regards.
i have buy lot of theme of porto wordpress can you give me one free license credit
Hello,
Sorry to say that but there is no such offer, You have to purchase the License of the Theme on its regular price.
Best Regards.
Any Discount Coupon please send on my email
Hello,
Sorry to say that but there is no such offer, You have to purchase the License of the Theme on its regular price.
Best Regards.
how to setup loader before landing homepage????
Hello,
You can turn ON/OFF the loading overlay from Appearance >> Theme Options >> General as showing in this screenshot: https://ibb.co/qxL05yg
Best Regards.
Hello,
Yes, you can use WooCommerce, You have to Install WooCommerce Plugin and set up your shop as per your requirements, you can read the below-given articles:
https://docs.woocommerce.com/document/start-with-woocommerce-in-5-steps/
https://websitesetup.org/woocommerce-online-store-tutorial/
Best Regards.
Thank you
Most Welcome!!!..
Hi,
the mini-cart-button in my header does not work. It shows the number of items but when clicked nothing happens.
Where can I edit the landing page of this button?
BR, Judge
P.S.: Only in Firefox. Works fine on Apple and Windows Internet Explorer.
2.) And we have also an issue with product images. The thumbnails are fine. But the image is blank on the product page and only appears when you hover over it (only zoom).
Hello,
1. I have just tested your site now at my end and it is working perfectly fine at end, please see this screenshot: https://ibb.co/xmSH7Db
and it works on hover not clicked, so you have to hover over the mini cart icon and the pop up will appear, If it is not working at you end then it must be the cache issue at your end nothing else, please once check your site after removing the server, site and browser cache, I am sure your issue will solve.
2. Please go to Porto >> Speed Optimization Wizard >> Lazy Load and turn the option OFF/Un-Checked as showing in this screenshot: https://ibb.co/JBhNqqR
and click on Save Button and check your site after removing the browser cache, Hope it will solve your issue.
Otherwise, contact us via our support system with your site WP-Admin Login details so we will check it for you.
Best Regards.
Does this topic provide translation documents for Indonesia and Vietnam?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can translate the Theme in any language by translating the po file of the Theme Language as per your requirements OR you can use Loco Translate or WPML plugin as well for translating the Theme.
Best Regards.
How do I disable the newsletter pop up box
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Dear support,
Please this is urgent: in some categories products, my web is viewed from the movile with the left widget (the category selector) overlapping the web. Appearing from update to php 7.3. Any solution please ?
http://www.candleart.es/P1000696.JPGthanks Joaquin
Dear support, The wattsap button to contact me at top, right in the theme. Can be bigger and be located for example at bottom, right ?
thanks regards Rosa
Hello,
1. That is nothing but the cache issue, please remove all the cache of your server, site and deactivate all the cache plugins including AutoOptimize plugin as well and finally check your site after removing the browser cache, I am sure your issue will solve.
2. Yes, you can change its size but using Custom CSS, and also you can not change its location.
Best Regards.
hello.
Intending to use purchases as a redirect, I am an affiliate.
Purchase option is it displayed as?
https://www.portotheme.com/wordpress/porto/shop31/Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can Import any Demo on your site after purchasing the Theme as showing in this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Best Regards.
Hello, I am from Brazil. The theme was in the promotion but I had a problem with my paypal account and could not buy the day before yesterday, would you extend the discount promotion so that I can buy or a discount coupon?
Thank you very much.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but the SALE is over now and we have no any plan for Sale now, you have to purchase it on its regular price.
Best Regards.
Hey team i want to know about product variation of this theme, please visit url:- https://www.alldaygeneric.com/product/aciloc-150-mg/ , in this url you have seen product variation table of different tablets , if you have not seen then please visit and see that table, i want to clarify is it inbuilt functionality of product variation table of theme or any customization or plugin is required for this, please let me know as soon as possible
Thank you for your valuable time
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but this is not the default functionality of the Theme, Any third party plugin or the Customization has been used for it on the site, You can asked from the Author of that particular site about it.
Best Regards.
ok Thanks sir for your such kind of response
Most Welcome!!!... 
Hi, I haven’t been updating a site for a while. After updating to latest version of wp and plugins, I finally started updating Porto theme and I have got an issue: it requires to install Porto Functionality plugin, however while plugin installation it brakes the site completely, so I had to put it up from backup. I tried on different servers and it’s the same issue. Anytime Porto Functionality plugin is installed it brakes the site both in admin and front end.
The site is working well without this plugin, however it prompts on the back end that this plugin is required. Could you please take care of this issue. Thank you
Hello,
Please try to follow the steps written in this article and showing in a video:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
I hope you will not find this issue anymore and if yes then please share your site WP-Admin Login details and CPanel Login details via our support system so our experts will check it for you but after extension your support extension because your support is expired from 26/10/2017.
Best Regards.
Thank you very much for your help. That’s what seemed to be a problem: 3 plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) needed to be deactivated before updating the theme to the new version with Porto Functionality plugin. I couldn’t find this information anywhere before. Thanks again for your help – five stars
Most Welcome!!!
Hey! Using your theme (shop19 demo), and I need to display categories list under the product title in arhive category page (like in demo#16) for example (screenshot): https://yadi.sk/d/ev80BeE-z1JOoQ. Didn’t find the answer in documentation.
Hello,
You can turn this ON from Appearance >> Theme Options >> WooCommerce >> Product Archives as showing in this screenshot: https://ibb.co/w6zsXqz
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/05/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you very much! I had very old version on theme on this website, there were no such functions. I will renew support as soon I’ll start using template more active Thank you again
Most Welcome!!!..
Hello, Can you please give me a hint on how to create collection page ? I searched on documentation there is no such thing mentioned. I my previous them I created collection page aside from shop page.
Hello,
Sorry to say that but by default WooCommerce does not provide the functionality to create a collection page you have to use any third-party plugin for it, OR you can use wishlist functionality for it.
Best Regards.
Can you recommend any collection page plugin ? Thank you
Hello,
Sorry to say that but we have not tested any of the third party plugin with the Theme for this purpose. You can Google it and try with any third party plugin as per your requirements.
Best Regards.
Hi. Alot of strings are not translated in Woocommerce. When i disable Porto theme all the string are translated. Something is overwriting the strings in Porto…
Hello,
Yes, You have to translate the Theme Langauge files as well, You can use Loco Translate or WPML plugin for translating the Theme Language files as per your requirements.
Best Regards.
Hello We have checked demo every thing fine. with firefox there is an bug minicart not working and stucked
Hello,
I have just tested your site now and it is working perfectly fine at my end on latest Firefox browser as showing in this screenshot: https://ibb.co/d7g9Cs4
It must be the cache issue at your end nothing else.
Best Regards.
Good morning. I’m developing my website with the Porto theme and the behaviour is not logical in some cases. On the pages where I show products for sale, I always get a warning telling that there is a problem because the file bootstrap.js.map is missing. Is this normal?
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins, and if yes then please once check with deactivating all the third party plugins and check your site, hope your issue will solve and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then remain all the third party plugins deactivated on your site and contact us via our support system with your site WP Admin and CPanel Login details so our experts will check it for you.
Best Regards.
Thank you very much. I will try what you say
Sure
