11499 comments found.
hello do you have IOS and android application, additional to wordpress theme or just web
Hey there,
Sorry for the late reply.
In relation to your question here, we do not have an official mobile app in place for the Listify theme, whether an IOS or an android app. However, you can use 3rd-party frameworks that promote creating mobile apps from WordPress themes if you wish to. You can decide to use AppPresser or customize the mobile app completely on your own. I would recommend speaking with the AppPresser support as they are the experts in converting WordPress themes into mobile apps.
I hope this helps.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Does Listify support Philippine Google Map?
Hey there,
Sorry for the late reply.
In relation to your question here, the map will be rendered based on the set base country within the themes’ settings and the WordPress language settings specified.
I hope this information helps.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Update ?
Hey there,
Sorry for the late reply.
Please elaborate further on your inquiry here.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Next update?
The contact forms to the Lister simply do not work, I have worked with my server company, installed smtp plugins, tried gravity form, contact form7 (plus older versions of cf7)& ninja forms all of which fail at the advertised need….getting the customers business, but make sure you renew support so it may work someday. I do not recommend this theme at all…It worked once upon at time but no longer…moving to a different theme. Regarding support, I can not sign in anyway, because all links will not let me enter the purchase code so I may see a knowledge if there is one.
Hey there,
Sorry for the late reply.
With respect to your query here, the theme does not send any emails as there is no mailing function in place. WordPress is responsible for sending emails. You can confirm this by activating another default WordPress theme and try sending out emails using either of those plugins. To renew your support, please navigate to: https://themeforest.net/checkout/from_item/9602611?license=regular&size=source&support=renew_6month and renew your support.
Once renewed you can visit: https://astoundify.com/account/new-ticket/ and submit a ticket.
Please email us at support@astoundify in case you encounter any issues or else have any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, i want to ask those questions, if you can answer them here please:
1 – Does you offer (payed) install child theme? we want to avoid errors in the future so we want to install child theme, but we don’t know how, the tutorial on the document not helping us, we need someone to install it.
2 – Can we set (package) for add LOGO only if they pay?, for example, free plan not logo allowed…only in payed plan?
3 – What the theme speed loading page test?
4 – If i want to run a regular directory site, with no option to sell products, only to charge for LISTING, do i still need the woocommorce plugin?
5 – Do now u have EASY solution to change colors of the theme titles, icons, etc…other theme i’ve checked have like with a click you can change every elements on the theme.
6 – Does theme support real RTL?
Thanks.
Hey there,
Sorry for the late reply.
To effectively assist you with these requests, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, you bought your topic, but when I want users to publish an ad, it doesn’t let them choose their location on the map, there is no map in this section, on the home page if Google maps works but it doesn’t work when you want to publish a new one post
Hey there,
Sorry for the late reply.
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
HI! How can I put the labels in my listing page in 3 rows instead of 4?
Hey there,
Sorry for the late reply.
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
On the listings cards, the address is not displaying, is there an additional setting that needs to be used?
Hey there,
Sorry for the late reply.
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Can you filter by multiple amenities. On the Demo it appears to use OR logic operators, not AND, so displayed properties might have one ticked amenity but not all of them?
Hey there,
Sorry for the late reply.
In relation to your question here, parsing multiple filters makes it use an AND operator. For example, if you search for a listing within a specific category and location, the results must match the search criteria. An OR will not be used.
If you have any questions or if I can be of any further help, please let me know!
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Is it possible to make an enquiry for multiple listings?
Hey there,
Sorry for the late reply.
With respect to your question here, I’m not quite certain I fully understand you on this.
Please elaborate further on this.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Is it available in Portuguese language? Portuguese – Brazil.
Hey there,
Sorry for the late reply.
In relation to your question here, it is available in the Portuguese (Brazil) language.
If you have any questions or if I can be of any further help, please let me know!
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
When adding gallery images for a listing the user now has to select all images before hitting “open” and can’t upload one by one (see e.g. on https://preview.themeforest.net/item/listify-wordpress-directory-theme/full_screen_preview/9602611?_ga=2.58354221.626569730.1578319823-830323675.1578315633). I think this is a major drawback as most users won’t be aware of that neither will they know that you can hold “ctrl” to select multiple images for example. Is there any way of solving this issue?
(P.s. I wanted to contact with the support team but there seem to be some issues to connect my envato and astoundify which I contacted astoundify for already, but this issue is quite critical for my users).
UPDATE It seems WP job manager disabled this to prevent hacking of the uploads folder but I think this is a huge drawback as I explained above: https://wordpress.org/support/topic/job-manager-uploads-folder-hacked/Hey there,
Sorry for the late reply.
In relation to your query here, unfortunately this is more of a Wp Job Manager related concern. Please have this raised within their support pool. Support for that plugin is provided in the following places:
WP Job Manager Add-on Plugins Support: https://wpjobmanager.com/support/
WP Job Manager WordPress.org Support: https://wordpress.org/support/plugin/wp-job-manager
About the ticket submission issue, please emails us at support@astoundify on the error you are encountering once you try to submit a ticket.
I look forward to assisting you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi John,
We have purchased Listify on the basis of your reply few days ago that support is aimed to be provided within 24h at most during working days and issues in delay that many customers noted a year ago had been rectified.
I appreciate it’s still New Years week, but we opened two tickets 3 days ago and we haven’t received an answer nor have they been even assigned yet. Could you please help us understand and clarify what we should realistically expect with regards to support by Listify?
It will be impossible to take any project forward at a reasonable speed if we have to wait days to get support and naturally we are questioning now if Listify is really at that professional level to be used by serious entrepreneurs and developers.
As a side note, we have used GeoDirectory exactly two year ago to build a a business directory and we had a response rate at 90% within just a few hours. Additionally, rather as an intended helpful advice, I have to say that the fact of GeoDirectory using a support forum, allowing to search and browse for issues that we experienced and others may have had already previously made things also helpful and often efficient. Now GeoDirectory has other disadvantages, mainly lack of integration with WooCommerce bookings, which is why we choose Listify this time, but without a strong documentation and support, a directory theme isn’t worth much.
Lastly, could you kindly let us know how we could get a refund, so we could initiate this if the current delay isn’t highly excpetional and we don’t hear back by Monday COB from the support team with helpful information on our issues?
Thank you very much – have a nice weekend.
Kind regards, David
Hey David,
Thanks for sharing your concern with us.
First and foremost, apologies for the delayed reply. We were having a slight inconvenience on our support end but everything should get back to normal within the next few days.
I however believe we have already addressed your pending tickets. Please feel free to reach out once again in case of any questions and we will be glad to help.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi there, I have a little question about the theme. I would like to build a directory website. The special thing here is that I want to let users pay for the visibility of ads. So e.g. users with the y package can only view certain advertisements from region z. is something like that possible with the theme?
Hello, the google map does not work
I followed all the steps to generate the key but it still doesn’t work
I also want to know how to install the license to support me
Hey John! Using listify for a long time and want to start a second project with your theme.
Presales Question: Is it possible to show listings only on fix postalcodes? Is it possible to diable the radius and and the map on the search page?
Thanks! Thomas
Sorry one more:
6) could you please clarify why Listify appears not to be supported by wordpress, ie it cant be found in the theme section within wordpress?
Thank you very much!
Best, David
Hey David,
In relation to your question here, Listify is a WordPress theme. It is not found amongst the featured WordPress themes because it is not a free theme. To access it you will need to download it from ThemeForest.
I hope this information helps.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thank you for your prompt response. We’ll purchase now
Hi,
We have 5 pre sale questions:
1) I noticed the theme hasn’t been updated since October, will there be any update soon or has further development been parked?
2) the latest change log refers to a compatability check (only a check!) with woocommerce 3.7, while woocommerce is now at version 3.8. When will listify be compatible with 3.8 (instead of 3.6 currently)?
3) we’d like to run listify with woocommerce bookings, however, there is no information on how to integrate these for compatability. Where can user get information on this?
4) customers in the past mentioned slow or no response from support. Could you kindly advise what your average response time is to new tickets?
5) after the intitial 6 or 12 months support period has expired, is there a way to continue subscribing for support and if so, how?
We’d be grateful for your help on these.
Many thanks, David
Hey David,
Thanks for showing interest in our theme.
In relation to the outlined questions here:
1. Yes we will be updating the theme next year.
2. This will also be checked out in the next update. We have however not received any major incompatibilities of the theme.
3. Here are some articles on this:
https://listify.astoundify.com/article/1014-adding-products-to-listings https://listify.astoundify.com/article/624-listing-bookings https://listify.astoundify.com/article/507-how-do-i-allow-vendors-to-sell-products-through-my-listify-powered-website https://listify.astoundify.com/article/509-if-using-woocommerce-bookings-can-listing-owners-edit-their-time-availability-for-bookings-or-does-the-site-administrator-need-to-handle-all-booking-management4. This is something we rectified. We try as much as possible to reply to all our customers within 24 hours at most during work days.
5. Yes, you will need to renew support. Here is an article on how to go about this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
I hope this helps.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thank you for your prompt response. We’ll purchase now
Hello there,
I have a question before I buy the theme. I want to build a service like https://fatllama.com/ As you can see, it’s a service like Airbnb, but for items. Is it possible to build this without customization?Thanks in advance!
Hey there,
In relation to your question here, unfortunately implementing some of the layouts and functionalities within that site would entail some custom work.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community