Hi there,

Thank you for bringing this to our attention.

The issue that caused the “There has been a critical error on this website” message on our demo site has been identified and resolved. Everything should now be working normally.

We appreciate you letting us know. Please feel free to reach out if you notice anything else.

Thank you!

Hey there,

Thank you for contacting us,

You can upload bulk listing using plugins like WP All Import, for more detail please reach out at support@astoundify.com.

thank you

Hey,

Thank you for contacting us.

Regarding you license use, if you have not used anywhere, then you can use it without purchasing new license, you can use theme based on the license purchased from ThemeForest.

Regarding your technical query, Yes, theme has claim listing option, but still could you please share your detailed query at support@astoundify.com? Our technical team will review it and get back to you with an appropriate solution at the earliest.

Thank you

Hey WDUK1

Thank you for contacting us,

No we did not tested with Breakdance Builder yet, If specific builder uses the default WordPress widget it should work, but we have not tested yet.

Thank you

Thank you for the fast response. I think Breakdance does but so long as page/post/product etc. templates made in BD show where necessary that would be great

Hey,

Thank you for contacting us.

Could you please share your detailed query at support@astoundify.com? Our technical team will review it and get back to you with an appropriate solution at the earliest.

Thank you

Hey,

Thank you for contacting us.

Could you please share your detailed query at support@astoundify.com? Our technical team will review it and get back to you with an appropriate solution at the earliest.

Thank you, Astoundify Support Team

Hey ncdesignm,

Thank you for contacting us.

Could you please share your detailed query at support@astoundify.com? Our technical team will review it and get back to you with an appropriate solution at the earliest.

If you have any additional details or screenshots, feel free to include them in your email—it will help us assist you better.

Thank you, Astoundify Support Team

Hey digitalgls7

Thank you for your patience,

Login with Envato is resolved now, can you please try again.

also, regarding the another issue, I have assigned to the tech team, we will check and get back you over the email.

Thank you

5 stars for the quick response and support! waiting for your updates on the issues, thanks you are great!

Hey There,

Thank you for your response,

Our team working on your issue. We will get back to you once resolved.

Thank you

Hi there,

About your questions here, yes, it is possible for users to sign up for free. The theme does not include a Zip code search field, but it is also possible to search listings by Zipcode.

I hope this information helps.

Kind Regards

Hi there,

We are yet to release a theme update. Please ignore the metadata refresh. I would recommend keeping an eye out for the changelog section that we regularly update once there is a theme update.

Kind Regards

Hi there,

About your question here, unfortunately, this is not possible by default. You can however use a third-party plugin of your preference to add this.

Kind Regards

Hi there,

Sorry for the late reply.

About the questions here;

1. Yes, this is possible, but you will need to use a plugin such as WP Job Manager Field Editor to edit your listing submission fields to capture different data of your preference.

2. It is possible to disable the reviews section.

3. Sorry about this. We have rectified the issue. However, the dashboard is only accessible to logged-in users.

I hope this information helps.

Kind Regards

Hi there,

Yes, you can use the theme for a clinic directory site. Regarding Elementor, unfortunately, by default, you cannot use Elementor to edit the header and footer since these are not designed using Elementor. However, you can create your own custom Header and Footer templates using Elmentor Pro and Elementify, which you will need to separately purchase.

I hope this information helps.

Regards

If I create my own header and footer using elementor, would I also be able to insert the search fields into my layout?

Hi there,

Unfortunately, this wouldn’t be possible by default.

Kind Regards

Hi there,

About the questions here:

1. Unfortunately, this feature is not available within the theme. Implementing such a functionality would entail extensive custom work.

2. Sorry, you will need to trigger this via search. There is no automatic listing on initial load based on a user’s location.

3. We are committed to ensuring the theme continues to grow and remains reliable for years to come.

4. We haven’t officially tested Youzify with the Listify theme. However, Listify is built on default WordPress standards, so in theory, the plugin should work without issues as long as there are no conflicts. However, it’s important to note that our user role management is primarily controlled by the WP Job Manager and WooCommerce plugins. Therefore, it’s essential to ensure that Youzify is compatible with these plugins as well for seamless integration.

5. Sorry, this is not a feature present within the theme. It would entail custom work to implement.

I hope this information helps.

Kind Regards

Hi there,

About your questions here, while most of the features are possible, since the teachers will be the listings, unfortunately, a listing profile would not be available. What you can have is a profile for the listing owner. A section for documents upload would also not be available. Ratings will also only be possible by default within the listings.

Should you have any questions, please do let us know.

Kind Regards

Hi there,

Thanks for your interest in Listify. Here’s a breakdown for each of your questions:

Disable user registration & manage listings as admin User registration is handled by WooCommerce and WP Job Manager. By default, it happens during listing creation. You can disable this in WP Job Manager → Settings → Listing Submission so only the admin can create and manage listings from the WordPress dashboard.

Location structure – Countries → Regions → Cities By default, Listify uses the full formatted address from Google Maps for listing locations. If you want a hierarchical location setup (e.g., Country → Region → City), you can use the Regions for WP Job Manager plugin, which adds regions as taxonomies. This would allow you to set up a structure like:

France (parent)

Brittany (child)

Normandy (child)

Cities within each region Visitors can browse all listings under the parent location, or drill down into regions and cities through linked location pages.

Custom fields for listings The theme includes default fields, but to add new ones you’ll need the Field Editor for WP Job Manager plugin. This lets you define additional fields and control which appear on listing pages.

Search & filters Out of the box, filters include keyword, category, and location. To add more filter options (such as checkboxes for features or filtering by custom fields), you can use the FacetWP plugin with WP Job Manager. This allows advanced search/filter setups.

Viewing the backend We don’t provide backend access as part of the public demo. To explore the admin settings directly, the theme needs to be purchased and installed in WordPress.

Let me know if you’d like links to the plugins mentioned above so you can review them before making a decision.

Kind Regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System

Hello there,

Thank you for your question. We apologize for the delay in updating the changelog.

The new update includes several bug fixes and minor improvements to enhance the overall stability and functionality of the theme. These changes address issues with the demo import process and ensure that some key features, such as reCAPTCHA, are working correctly.

We are working to get the changelog updated as soon as possible.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System

Hi there,

Thank you for bringing this to our attention.

To help us investigate the issue more closely, please go ahead and create a support ticket with us. You can do so by getting in touch with us here: Create a New Ticket

Hope this helps. If I can be of any further assistance, please let me know!

Hi there,

Yes, absolutely — as an administrator, you can create listings yourself directly from the WordPress dashboard or even from the frontend, just like any other user.

You have two options:

From the Backend:

Go to Listings > Add New in your WordPress admin dashboard.

Fill in the listing details and publish it — no approval or payment required.

From the Frontend:

Visit the Add Listing page on your site (e.g., /add-listing/).

Fill out the form as usual. Since you’re logged in as admin, you’ll bypass any submission restrictions or payments (unless you’ve enforced those rules globally).

Let us know if you need help customizing the form or managing listings!

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Thanks, we have bought the theme!

Hi there,

Thanks, and we’re glad to hear you’ve purchased the theme — we hope you enjoy working with it!

If you run into any issues or have questions along the way, feel free to create a support ticket with us at any time: Create a New Ticket

We’re here to help!

Best regards, Brian

Hi there,

Thanks for your follow-up.

To clarify, the Astoundify add-on plugins such as:

Contact Listing for WP Job Manager

Regions for WP Job Manager

Simple Registration for WooCommerce

are not included or automatically updated with the theme update. These plugins are updated separately, and we typically push updates for them independently when needed.

As for the WP Job Manager Field Editor, that plugin is not developed or maintained by our team at Astoundify. For any updates or support related to that specific plugin, you would need to reach out to its respective developer or vendor.

Let us know if you need help confirming the latest versions of our plugins on your site.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

But isn’t the theme depending on the plugin “WP Job Manager Field Editor”? How can it then be up to me?

In regards to Contact Listing for WP Job Manager, Regions for WP Job Manager and Simple Registration for WooCommerce – can you guarantee that they wont have any errors or be the cause of the theme not working properly?

Hi there,

Thanks for following up.

To clarify — the theme does not depend on the WP Job Manager Field Editor plugin. This plugin is entirely optional and mainly used by users who wish to customize or manage listing fields more extensively. It’s also important to note that this plugin is not developed or maintained by us, so we do not have control over its updates or functionality.

As for the other three plugins you mentioned —

Contact Listing for WP Job Manager

Regions for WP Job Manager

Simple Registration for WooCommerce

These are fully supported and compatible with our theme, and we can confirm they work correctly when configured properly.

If you’re facing any issues related to these plugins or their interaction with the theme, we kindly ask you to create a support ticket with us here: https://astoundify.com/account/new-ticket

Please also include temporary login credentials so we can troubleshoot directly on your setup.

Let us know if you need help creating the ticket — we’re happy to assist.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community

Hi there,

Thanks for reaching out with your concern.

Please rest assured that our plugins are fully functional, actively maintained, and designed to work seamlessly with our themes and the latest versions of WordPress. While there may have been occasional bugs in the past, we’ve addressed these through regular updates and fixes.

The plugins available in the WordPress Plugin Directory are often just a part of the plugin versions we provide directly through our themes or our website. So no, purchasing separately is not always necessary — if you’ve acquired one of our themes, the associated plugins are typically bundled and included for full functionality.

If there’s a specific plugin or issue you’d like us to look into, feel free to share more details and we’ll be happy to assist.

Best regards,
Brian from Astoundify
Support


Knowledge-base | Support Ticket System | Astoundify Facebook Community