23241 comments found.
Hello,
Yes, you can do it, This is Customization and I suggest you to contact our Customization team for this Customization. Otherwise, you can hire any developer for it as well.
Best Regards.
How can i create a social login on woocommerce login page like demo?
Hello,
You can use “Nextend Social Login and Register” plugin for creating/setting Social Login on your site, It is fully compaitable with Porto WordPress Theme: https://wordpress.org/plugins/nextend-facebook-connect/
Best Regards.
It is a paid the pugin, otherwise, it cannot support woocommerce login
Hello,
It is simply free version working fine with the Theme, If you need any extra functionality which is not in the free version then you have to purchase the premium version of the plugin, Otherwise, you can use any third-party plugin as well as per your requirements.
Best Regards.
I have install demo shop 30 but search form not working same as demo
our website screen shot : https://prnt.sc/qj7p32 Demo : https://prnt.sc/qj7pqw
From above image you can see on our website text not covering all search box area. I need the following changes
I need more space for secondary menu, so i want the search form width become half (text cover full width of search form like in demo) or only search icon at right side of menu (when some one click on icon search form appear and able to search).
please let me know how i do above change
Hello,
If you want search form as Pop Up the Search when clicking on Search Icon then please go to Porto >> Theme Options >> Header >> Search Form and set Search Layout as Pop Up 1 or Pop up 2 as per your requirements: https://ibb.co/HCcykY7
OR
For Reducing the Size of the Search appearing on your site please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(min-width: 992px){
#header .searchform {
width: 60% !important;
float: right !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for you help Code Worked Perfect but Search Icon Setup Not Working Kindly see the following screens
I set the setting as you told & publish : https://prnt.sc/qj9mu9 But When I see it on Live Website : https://prnt.sc/qj9ofg
It show correct with live option panel (this is what i need) but this is not same on the live website..I checked it after clearing cache & different computer as well but result same
Hello,
This must be the cache issue nothing else, Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello!
Home banner is not visible in mobile view, but they are there in the desktop view. Please guide me how to add home banner in mobile view.
Thanks!
Hello,
Can you please share your site URL and the screenshot of the banner not appearing on Mobile version so that I’ll check and provide you the best possible solution for it.
Best Regards.
Thank you for the reply. URL is https://www.theblissburry.com/
This is under construction mode and I have shared admin login in the ticket I opened. Ticket reference is 79722. Will you be able to get username and password from that?
Hello,
I have just confirmed from the support department and they told that they just replied your support ticket, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
How to remove the sort by in the products page? I have been trying for so long and I don’t know why I can not contact Porto support
Hello,
This is the default functionality of the WooCommerce plugin and there is no option in WooCommerce plugin setting for removing this, but you can remove it using simple Code Snippets, Please read and follow the instructions written in this article:
https://www.wpblog.com/woocommerce-remove-default-sort-option/
https://businessbloomer.com/woocommerce-remove-default-sorting-dropdown/
Best Regards.
Thanks yuor your help i also need to remove the “show” option in woocomerce, do you guys know how to do that ?
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.shop-loop-before .woocommerce-pagination {
display: none !important;
}
.shop-loop-after .woocommerce-viewing {
display: none !important;
}
Best Regards.
hi do you know how to remove the options for grid view and list view in woocommerce
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.shop-loop-before .gridlist-toggle {
display: none !important;
}
Best Regards.
how can i remove this: I am raw html block. Click edit button to change this html fro woocomerce and my content of products is also being duplicated how can i remove it? thnks !
Hello,
Can you please contact us via our support system with your site WP Admin Login details and with screenshot of your issue so our experts will check it for you and provide you the best possible solution for it.
Best Regards.
i dont know how to do that i can never log in in your site thats why im here
Hello,
You can contact us via our support system here: http://portotheme.com/support
If you are not able to create the support account then please share your product purchase code via our email newsmartwave@gmail.com with us so we will create the support account for you.
Best Regards.
hi in setup . i cannot upload demo content .. and this massage appear Your server performance does not satisfy Porto demo importer engine’s requirement. We recommend you to use alternative method to perform demo import without any issues but it may take much time than standard import. so , what should i do ?
Hello,
You can go with Alternative Import and simply click on Alternative Import Button as showing in this screenshot: https://ibb.co/WfB6jCK
, I am sure you will not finds the issue and if yes then please contact us via our support system with your site WP-Admin Login details so we will check and Import the requested Demo for you on your site.
Best Regards.
Using the settings “Show Skeleton Screens” on any of 4 possible pages/areas is causing major problems. In some browsers like IE the website is loading forever with the dark skeleton and shimmer effect. Only in Chrome the skeleton disappears to reveal the actual content. Useless feature at the moment, please fix.
Hello,
I have just tested it with latest version of Chrome browser and also with 11+ versioon of IE browser and you are right, it is not working fine with 11+ version of the IE browser, I am really sorry for this inconviniance and really thankfull to you for notifying this issue to me, I am forwerding this to the development department for testing it deep and fixing it with the future upcoming updates of the Theme, so please be patience till that and again really sorry for this inconviniance and last thing this is not useless feature, If you do not want to use it, simply turn it OFF.
Best Regards.
I meant the feature is useless at the moment because it does not work, otherwise its a nice touch to the website interface. Thanks for your response. Hope it will work in the next update.
Hello,
For now it is only not working on IE but working on all the other browsers so it is not useless, and sure we will fix it with the upcoming update of the Theme.
Best Regards.
Can you please add an option for social links that allows to set rel=”me” and not only rel=”nofollow” ?
Hello,
You have to Customize the below listed files for it as per your requirements:
wp-content/themes/porto/inc/functions/general.php
wp-content/themes/porto/inc/functions/layout.php
wp-content/themes/porto/share.phpAnd thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello, since latest update text on Interactive Banner is no long in middle but on top of content. Also in Porto Interactive Banner Settings title is “Depreciated”. What to use in future instead of this?
Please see here at bottom of page: https://www.skofforiginal.com/?lang=enThanks and kind regards René
Hello,
1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 767px){
.vc_row.wpb_row.vc_inner.row.front_page_banner.vc_custom_1566907349006 .vc_column_container.col-md-8.d-none.d-md-block .wpb_wrapper.vc_column-inner h1.vc_custom_heading.color_white_text.align-left {
font-size: 27px !important;
}
.vc_row.wpb_row.vc_inner.row.front_page_banner.vc_custom_1566907349006 .vc_column_container.col-md-8.d-none.d-md-block {
display: inline-block !important;
}
.vc_row.wpb_row.vc_inner.row.front_page_banner.vc_custom_1566907349006 {
padding-top: 130px !important;
}
.wpb_single_image.vc_align_center .wpb_wrapper a .vc_single_image-wrapper.vc_box_border_grey img.vc_single_image-img.attachment-full {
max-width: 50% !important;
margin-top: 65px !important;
}
}
2. Yes, we have added the new Tab called: “Depreciated” under Porto Interactive Banner for setting the text and Title for Porto Interactive Banner element in our latest release: https://ibb.co/7gzHh23
Best Regards.
Also if you depreciate banner text, what should we use instead of this once it is not available anymore?
Kind regards René
Hello,
This is not because of my given code as you can clearly see that I provided the code in the media query which only works for mobile screen sizes and it does not have any effect on the Desktop version of the site. So, please try once after clearing the server, site cache and finally check your site after removing the browser cache. I hope you will not find this issue anymore and if yes then please contact us via our support system with your site WP-Admin Login details so our experts will check it for you.
It is available with version 5.2.0 and will be, so no need to worry and use it.
Best Regards.
Hello,
Can you explain how your given code for mobile devices can solve the problem for desktop?
Before updating to latest theme, everything was placed correctly (text on image was centered horizontal and vertical). Made the update and now it is not. So pleas can you give me the right code to fix this?
Thanks in advance and kind regards René
Hello,
This is not the update issue, Please contact your hosting provider and ask your hosting provider o run the old backup on your site for you and then contact us via our support system with your site WP Admin Login details so we will update the Theme for you and if you only want the Custom CSS, please for that as well contact us without inspecting on your iste we are unable to solve the issue for you.
Best Regards.
Hello, I am using Porto 5.1.1 theme. in social share option how to get Instagram icon?
Hello,
Sorry to say that but there is no Option in the Theme for Instagram Share Icon now, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Oh okay no problem. other thing i wanted to know is, is it possible to Add carousal like featured product but with different category like Special Offer?
Hello,
Yes, you can do this, by simply using Porto Product Category element on your site any page.
Please follow the steps listed below:
1. Go to Products >> Categories and create a new Category and named it as Special Offer.2. Now assign all the Special Offer Products to that particular Category.3. Go to the particular Page and add/insert/set the Porto Product Category element.4. Set the particular Product Cateogry slug name or Id in it as showing in this screensho: https://ibb.co/zZGg4TC
5. Save changes and check your site after removing the browser cache.Best Regards.
Thanks a lot for quick response. it worked perfectly.
Sound’s Good!!!...
&
Most Welcome!! 
Dear Team,
Porto Info Box when createm custome image icon, image not work.. please help https://www.screencast.com/t/4M5G1EezeWz5 https://www.screencast.com/t/K5Z7M3v5Q8KThanks
Hello,
I have just tested it at my end and it is working perfectly fine at my end on my test site, you can check it on my test site as well here:
http://hubdatasolutions.com/pearl/porto/shop2/test/
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
&
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-
Hope this will solve your issue and if still, the issue will be there then remain all the third-party plugins deactivated on your site and share your site WP Admin and CPanel Login details via our support system so our experts will check it for you, and please also provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well, and it’s better to take the complete backup of your site before proving us the requested info and permission but after extending your support extension because your support is expired from 11/04/2018.
Thanks for your understanding.
Hi, is your theme compatible with WPML ? I don’t see your theme in their list.
Hello,
Yes, Porto WordPress is fully compaitable with the WPML plugin, We have officially tested it, You can use it.
Best Regards.
Hi can i do custom CSS to get the wide menu to look like the Narrow menu? Now the color and spacing is not the same as the narrow menu.
Hello,
Yes, you can use Custom CSS for any purpose on your site and you have to paste the Custom CSS into Appearance >> Theme Options >> Skin >> Custom CSS and it will work for you on your site.
Best Regards.
Ok, thats great, but i have looked at previous answers on how to get the mega menu to look the same but when i try to copy the in the custom CSS it don’t turn out as the narrow menu looks. i used this.
.mega-menu>li.menu-item>a { text-transform: uppercase; } .mega-menu .wide .popup>.inner>ul.sub-menu>li.menu-item>a { text-transform: uppercase; } #header #main-menu .mega-menu .wide .popup>.inner>ul.sub-menu>li.menu-item li.menu-item>a { text-transform: capitalize !important; }
Hello,
Can you please explain your issue more clearly if possible with the help of screenshots that what exactly you want and share it with us via our support system with your site WP Admin Login details so we will check and provide you the best possible solution for it.
Best Regards.
79569 website : html has waited for 21 hours without reply
How can I reopen a ticket? It’s very annoying you automatically close tickets after a few days. You can’t expect everyone reacting within 72h and then just delete all the text/conversation so I have to start all over again. It’s not the first time it happens to me. Think on user experience please! At least make an archive function on your site at smartwave.freshdesk.com/support
Hello,
The support system automatiically close the ticket from which it does not get the reply with in 48 hours, and it because of the easyness of our Customers as this brings in our mind a trigger that we must have to reply and solve all the support tickets with in 48 hours, So you have to reply your suppot tickets within 48 hours.
And if you are unable to do it, then you can simply reopen the closed support ticket by replying that ticket after 48 hours as well: We have this rule enabled ‘Automatically reopen tickets when the customer responds’..
I hope it make sense and all clear.
Best Regards.
That’s ok but how can you re-open a ticket if it has disappeared out of the tickets section at smartwave.freshdesk.com/support/tickets? I do have your answers as a copy in emails, but not my part of the conversation nor the additional infos provided in the sidebar like login, server details etc.. Don’t get me wrong, I highly appreciate your fast support but its unfortunate how the UI is currently. Just as a feedback.
Hello,
You can read the below-given article and thread for now and also for future I have submitted your idea as a feature request to our team so that they can consider for the future.
https://support.freshdesk.com/support/solutions/articles/213067-reopened-tickets-helpdesk-in-depth-
https://support.freshdesk.com/support/discussions/topics/6085/page/2?url_locale=
Thanks for your understanding.
Hi,
I am facing issue in cart page after payment completion. After payment completion the cart page should not be showing the product but it is showing the same product after the purchase has made. Please assist me or fix this issue.
Thanks Shellkrafts
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
&
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-
problem Hope this will solve your issue and if still, the issue will be there then remain all the third-party plugins deactivated on your site and share your site WP Admin and CPanel Login details via our support system so our experts will check it for you, and please also provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well, and it’s better to take the complete backup of your site before proving us the requested info and permission.
Best Regards.
Hi,
Is version 5.2.0 compatible with WooCommerce 3.8.1?
Cheers
Hello,
Yes, The Latest Porto WordPress 5.2.0 is fully compaitable with the latest version of the WooCommerce plugin 3.8.1
Best Regards.
Hello,
I would like to disable Google fonts from loading. Is there a way to disable it?
I tried going to Theme Options > Skin > Typography and enabling “Select Google Font Character Sets” and then disabled everything, but that didn’t change.
I also added tried adding the following to my child theme’s functions.php, but it had no effect:
add_action('remove_default_stylesheet');
function remove_default_stylesheet() {
wp_dequeue_style( 'porto-google-fonts' );
wp_deregister_style( 'porto-google-fonts' );
}
Hello,
The Theme uses Google Font can be disabled from Appearance >> Theme Options >> Skin >> Typography.. And after that, the Google Fonts appearing on your site can be loaded from different plugins like WP Bakery, RS, Contact Form… etc… So you have to disable it from those plugins as well by Customizing those plugins.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi There, I bought your theme, a few days ago. The theme is really good. But I think I can’t figure out one thing. its contact form. When I press the submit button, bellow message appear on the screen.
‘There was an error trying to send your message. Please try again later.’
Please help me figure out this matter. Thanks Nuwan
Hello,
This is not the Theme issue but the Contact Form 7 and your server mail issue, Please read and follow the instructions written in the below-given articles:
https://wordpress.org/support/topic/contact-form-7-there-was-an-error-trying-to-send-your-message-please-try-again/
https://www.quora.com/How-do-I-solve-the-contact-form-7-plugin-issue-%E2%80%98There-was-an-error-trying-to-send-your-message-Please-try-again-later%E2%80%99
https://wordpress.org/support/topic/error-there-was-an-error-trying-to-send-your-message-please-try-again-later-4/
https://www.templatemonster.com/help/wordpress-how-to-fix-failed-to-send-your-message-error-using-contact-form-7-plugin.html
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
My shoppingcart is very close to my menu and there is almost no space between. how can i add some space between it?
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#main-menu .mega-menu > li.menu-item {
margin-right: 20px !important;
}
#header .header-main #main-menu {
margin-right: 20px !important;
}
Best Regards.
