23249 comments found.
Hi can i do custom CSS to get the wide menu to look like the Narrow menu? Now the color and spacing is not the same as the narrow menu.
Hello,
Yes, you can use Custom CSS for any purpose on your site and you have to paste the Custom CSS into Appearance >> Theme Options >> Skin >> Custom CSS and it will work for you on your site.
Best Regards.
Ok, thats great, but i have looked at previous answers on how to get the mega menu to look the same but when i try to copy the in the custom CSS it don’t turn out as the narrow menu looks. i used this.
.mega-menu>li.menu-item>a { text-transform: uppercase; } .mega-menu .wide .popup>.inner>ul.sub-menu>li.menu-item>a { text-transform: uppercase; } #header #main-menu .mega-menu .wide .popup>.inner>ul.sub-menu>li.menu-item li.menu-item>a { text-transform: capitalize !important; }
Hello,
Can you please explain your issue more clearly if possible with the help of screenshots that what exactly you want and share it with us via our support system with your site WP Admin Login details so we will check and provide you the best possible solution for it.
Best Regards.
79569 website : html has waited for 21 hours without reply
How can I reopen a ticket? It’s very annoying you automatically close tickets after a few days. You can’t expect everyone reacting within 72h and then just delete all the text/conversation so I have to start all over again. It’s not the first time it happens to me. Think on user experience please! At least make an archive function on your site at smartwave.freshdesk.com/support
Hello,
The support system automatiically close the ticket from which it does not get the reply with in 48 hours, and it because of the easyness of our Customers as this brings in our mind a trigger that we must have to reply and solve all the support tickets with in 48 hours, So you have to reply your suppot tickets within 48 hours.
And if you are unable to do it, then you can simply reopen the closed support ticket by replying that ticket after 48 hours as well: We have this rule enabled ‘Automatically reopen tickets when the customer responds’..
I hope it make sense and all clear.
Best Regards.
That’s ok but how can you re-open a ticket if it has disappeared out of the tickets section at smartwave.freshdesk.com/support/tickets? I do have your answers as a copy in emails, but not my part of the conversation nor the additional infos provided in the sidebar like login, server details etc.. Don’t get me wrong, I highly appreciate your fast support but its unfortunate how the UI is currently. Just as a feedback.
Hello,
You can read the below-given article and thread for now and also for future I have submitted your idea as a feature request to our team so that they can consider for the future.
https://support.freshdesk.com/support/solutions/articles/213067-reopened-tickets-helpdesk-in-depth-
https://support.freshdesk.com/support/discussions/topics/6085/page/2?url_locale=
Thanks for your understanding.
Hi,
I am facing issue in cart page after payment completion. After payment completion the cart page should not be showing the product but it is showing the same product after the purchase has made. Please assist me or fix this issue.
Thanks Shellkrafts
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
&
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-
problem Hope this will solve your issue and if still, the issue will be there then remain all the third-party plugins deactivated on your site and share your site WP Admin and CPanel Login details via our support system so our experts will check it for you, and please also provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well, and it’s better to take the complete backup of your site before proving us the requested info and permission.
Best Regards.
Hi,
Is version 5.2.0 compatible with WooCommerce 3.8.1?
Cheers
Hello,
Yes, The Latest Porto WordPress 5.2.0 is fully compaitable with the latest version of the WooCommerce plugin 3.8.1
Best Regards.
Hello,
I would like to disable Google fonts from loading. Is there a way to disable it?
I tried going to Theme Options > Skin > Typography and enabling “Select Google Font Character Sets” and then disabled everything, but that didn’t change.
I also added tried adding the following to my child theme’s functions.php, but it had no effect:
add_action('remove_default_stylesheet');
function remove_default_stylesheet() {
wp_dequeue_style( 'porto-google-fonts' );
wp_deregister_style( 'porto-google-fonts' );
}
Hello,
The Theme uses Google Font can be disabled from Appearance >> Theme Options >> Skin >> Typography.. And after that, the Google Fonts appearing on your site can be loaded from different plugins like WP Bakery, RS, Contact Form… etc… So you have to disable it from those plugins as well by Customizing those plugins.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi There, I bought your theme, a few days ago. The theme is really good. But I think I can’t figure out one thing. its contact form. When I press the submit button, bellow message appear on the screen.
‘There was an error trying to send your message. Please try again later.’
Please help me figure out this matter. Thanks Nuwan
Hello,
This is not the Theme issue but the Contact Form 7 and your server mail issue, Please read and follow the instructions written in the below-given articles:
https://wordpress.org/support/topic/contact-form-7-there-was-an-error-trying-to-send-your-message-please-try-again/
https://www.quora.com/How-do-I-solve-the-contact-form-7-plugin-issue-%E2%80%98There-was-an-error-trying-to-send-your-message-Please-try-again-later%E2%80%99
https://wordpress.org/support/topic/error-there-was-an-error-trying-to-send-your-message-please-try-again-later-4/
https://www.templatemonster.com/help/wordpress-how-to-fix-failed-to-send-your-message-error-using-contact-form-7-plugin.html
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
My shoppingcart is very close to my menu and there is almost no space between. how can i add some space between it?
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#main-menu .mega-menu > li.menu-item {
margin-right: 20px !important;
}
#header .header-main #main-menu {
margin-right: 20px !important;
}
Best Regards.
Hi Harika https://erginyazilim.com
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
I tried uploading my Porto theme in my wordpress account but it was not successful. It says I am missing the style.css stylesheet. Where can I find this? Thanks!
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Hello, how i remove this section?https://prnt.sc/qhyqj9
i didnt find any where. and look please at this image alos : https://prnt.sc/qhyqm7 that have 2 bugs
first, the black color in the middle, where it come from? what can i do to solve that? and why the font not the same? https://prnt.sc/qhyqv8
i use custom font, but it seem that not everything work well.
Hello,
1. Please edit your home page and scroll below you will find view options and under view options, you will find Content Top Section and under it, you will find a block slug name which means the section is coming from blocks, Please see this screenshot: https://ibb.co/4pzXzzL
, You have to go to blocks and finds and edit the particular block and change anything as per your requirements.
2. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
a#woo_pp_ec_button {
background-color: transparent !important;
float: left !important;
margin-left: 13% !important;
}
#mini-cart .widget_shopping_cart .total strong {
font-weight: inherit !important;
}
Best Regards.
Thanks you, what about my website font? helf website have good font, but some parts didnt change..
Hello,
You can change the Fonts of your site from Appearance >> Theme Options >> Skin >> Typography.
Best Regards.
Hi, i did that, still nothing happen.
Hello,
Then please contact us via our support system with your site WP Admin Login and the screenshots of the issue and also the issue page URL so that our experts will check it for you and provide you the best possible solution for it.
Best Regards.
i cant sent you, beacous i did not get my email veriy for your support website.
Hello,
Please share your product purchase code PDF file with us via our email newsmartwave@gmail.com so that we will check/verify and create the support account for you.
Best Regards.
Dear Support,
Im in a blog page and I add: new block – Porto – porto recent posts or Porto Blog to see my blog.
1. But is posible be showed all entries / articles just with the main title and not with the image?
2. New block – Porto – porto recent posts or Porto Blog link; I have a restriction and I don’t see all articles, is posible to see all?
I would like something like that: https://www.candleart.es/blog2020.JPGthanks, regards, happy new year, great Theme
Joaquín
Hello,
1. You have to use Custom CSS for removing the images from that section, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache: https://ibb.co/MPp5DcT
https://ibb.co/WgbQHqL
AND https://ibb.co/xXPRTcg
https://ibb.co/jvN0gpF
.single-post .related-posts span.post-image{
display:none !important;
}
.widget-recent-posts .post-image {
display: none !important;
}
2. If you are using Porto Recent Posts element then it has an option to show/hide the Post Image and also set Post Count as -1 to show all the Posts with it: https://ibb.co/V31BQxp
Best Regards.
Thanks support,
Regarding the point 2. Porto Recent Posts, is there an option the title articles to be showed in vertical instead of horizontal?
thanks regards, Joaquín
Hello,
No, Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Best Regards.
how can i hide the default popup of porto that keeps showing on homepage? couldn’t find it anywhere, is it hard coded?
Hello,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Best Regards.
Hello, please how can I customize post like the demo to display meta date above heading? Thanks
Info on: https://ibb.co/KyrCPpM:
Hello,
That has been set using Custom CSS, and the Custom CSS is given below:
/* body */
.btn { font-family: Oswald; font-weight: 400; letter-spacing: 0.05em; }
.btn-outline { border-width: 1px; color: #61605a; }
html .btn-primary { color: #61605a; }
.btn.btn-lg { font-size: 14px; }
.btn-primary, .button, input.submit, input[type="submit"].btn-primary, input[type="submit"].button, input[type="submit"].submit { color: #61605a; }
.row .post-item { background: #fff; position: relative; min-height: 165px; margin-top: 30px; margin-bottom: 30px; margin-left: 200px; margin-right: 10px; padding: 30px 30px 20px 40px; }
.post-item .thumb-info { position: absolute; left: -190px; top: -30px; border: none; z-index: -1; }
.post-item .thumb-info .thumb-info-wrapper { margin: 0; }
.post-item .thumb-info img { max-height: 100%; }
.post-item h4 a { color: inherit; font-size: 18px; text-transform: uppercase; letter-spacing: -0.01em; font-weight: 600; }
.post-item .read-more { font-weight: 700; font-size: 13px; color: #333; letter-spacing: 0.03em; text-transform: uppercase; margin-top: 5px; }
.post-item .read-more i { margin-left: 3px; }
.post-carousel .post-item .post-date { float: none; }
.post-item .post-date { width: auto; text-align: left; background: #e1ddc3; padding: 1px 5px; display: inline-block; }
.post-item .post-date .day,
.post-item .post-date .month { display: inline-block; background: none; color: #8f8e86; font-family: Oswald; font-size: 14.5px; letter-spacing: 0.1em; padding: 0; box-shadow: none; text-transform: uppercase; font-weight: 400; }
.post-item .read-more { display: block; }
.post-item .thumb-info { max-width: none; }
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello, please reset my purchase code
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello Team, 1. How to edit this header sections of pages? https://prnt.sc/qhr8fj and in shop page as well? https://prnt.sc/qhr8p0 2. How to edit currency and how to add more languages? https://prnt.sc/qhr8rf
Hello,
1. Regarding Shop/Category Pages Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
And for Other Pages, You can change the Banner by following the same steps as for Shop Page.
2. Please read and follow the instructions written in the below-given article Point # 6:
https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress
And also read more about it here in the Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Best Regards.
Hello. How can I make product links work on the checkuot page? I need product names to work as links.
Hellom
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
Best Regards.
Is There any way to customise the “Product tabs” look. (it looks very very plain, no borders no icons no outlines and no color option)
the only customization available is horizontal and vertical.
the theme has its own porto tabs which is great but it can not be used for “product tabs”
is there any solution for this ?
Hello,
Sorry to say that but for now there is no such option in the Theme and if you want to change the Tabs design you have to change the single product page layout and check, because every layout has different tabs designs, and if you want to change the tabs style then you can change it as per your requirements using Custom CSS easily, although I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
how to use PORTO icons ans sieze them (not fontawesome) e.g. for wishlist heart and the user
Hello,
Here is the code of My Account User and Wishlist Icons under Header: https://ibb.co/9NtP38G
<a href="http://hubdatasolutions.com/pearl/porto/shop22/wishlist/" class="wishlist"><i class="porto-icon-wishlist-2" /></a>
[porto_info_box icon="porto-icon-user-2" icon_size="25" icon_color="#ffffff" icon_style="advanced" icon_color_bg="" icon_border_style="solid" icon_color_border="rgba(244,244,244,0.5)" icon_border_size="1" icon_border_radius="26" icon_border_spacing="50" title="Hello!" subtitle="My Account" read_more="box" link="url:https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fshop22%2Fmy-account%2F|title:My%20Account||" title_font_style="400" subtitle_font_style="700" el_class="mb-0" title_font_size="12" title_font_line_height="12" title_font_color="#ffffff" subtitle_font_size="13" subtitle_font_line_height="13" subtitle_font_color="#ffffff"][/porto_info_box]
Best Regards.
Hi, is it possible to choose a variation swatch and add it to cart straight from the Shop page?
Hello,
No, Sorry to say that but for now this is not possible, you have to go to single product page for adding the variable product into cart, Although, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Best Regards.
