Hi there,

Yes, the importing process will override all existing content on your site. So if you are going to do this and want to keep your old content please make a backup of your website so you can easily access the content later if you need it.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Ok. I know, but look in 100% post list is display incorrectly.

My resolution is standard 13 macbook.

Hi there,

As we cannot reproduce this on our end I would kindly ask you to send us an mail at helpcenter@qodeinteractive.com providing your WP-admin access and purchase code as well as screenshots of how you see it. So we can check this on your end.

As since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thanks

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Hi! Is there a way to update the theme without using an FTP?

nevermind! i got it working. thank you!

Hi there,

Please check our tutorial on how to update the theme here, you will find 2 ways in this tutorial which you may use.

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hello,

You could do this by importing the demo you would like to use the most pages from to your site, and then creating a local WordPress installation in which you would import the other demo you would like to use certain layouts from. Then you could create new pages in your live site and copy the pages from your local installation (by switching from the WPBakery view to the classic view and copying the shortcodes), and pasting them in the newly created pages on your live site. We would like to suggest to check this article about it from our Knowledge Base https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002758377-How-to-Combine-Pages-from-Different-Demos-of-the-Bridge-WordPress-Theme When it comes to coming soon template,just for page template choose Landing page under Page attributes, and then just set this page to be your frontpage until you finish your site. We hope this is what you’re looking for.

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Well, I mean when I do import (with media attached) – newly imported page automatically becomes main page of my site – and actually what all visitors see. What I ask for is whether it is possible while import to choose for import only specific pages and to not touch main page of the site?

Hello,

If you set homepage on this way: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002249178-How-To-Set-The-Home-Page-For-Your-Site it shouldn’t be changed until you change it in the same way.

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Hi there,

Once checking on your end we do see that you are using Happy forms which is a 3rd party plugin and we can not guaranty compatibility with our theme as it has not been tested. Our theme is compatible with Contact form 7 plugin which comes with our theme so please use it instead. Another thing that we have noticed is that you have updated the theme version to 5.2.1 but missed to update Select Core Plugin to 1.2.1 (your version of the plugin is 1.0.9) so please update the plugins as well. You may check our article about how to perform theme update the right way here.

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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I have now updated the core plugin. I had tried using contact form 7 prior to the update and was getting spammed like crazy. I have akismet activated and recapcha but they don’t seem to work. I also needed a form that would redirect to another page or offer a way to connect to my google analytics campaign. That is why I was using Happy Forms. They thought the JS error was related to the theme. I am testing the contact form on a new page, but I don’t see that akisment or recapcha seem to be working and the form just refreshes on the same page so I am unable to use the code for my ad campaign.

Hi there,

Please note that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thanks.

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Hi there,

Thank you for reaching us!

You can read more about responsive settings of your Slider here and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you as this way our support team can check this on your end.

Thanks.

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-

Hi there,

Thanks for using our theme! Sorry that you have encountered this, and I must say that there has been a lapse within our latest update when it comes to theme registration. You should know that we have released a new update of the theme and you can now update it to get the registration working on your side. We do apologize for the inconvenience and do note that registration is now working as intended. So please go ahead and update the theme once again and you will be able to register it.

If you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be more than willing to help.

Thanks.

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Thank you for your fast reply. But it still doesn’t work for me. The registration keep saying “please wait…”

Hi there,

We have released an update today to Version 5.2.1 so please check if you have updated the theme and its plugins, note that you will need to update Stockholm Core plugin as well and if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be able to investigate this on your end and help you.

Thanks.

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Hi there,

Thanks for using our theme!

Sorry that you have encountered this, and I must say that there has been a lapse within our latest update when it comes to theme registration. You should know that we have released a new update of the theme and you can now update it to get the registration working on your side. We do apologize for the inconvenience and do note that registration is now working as intended. So please go ahead and update the theme once again and you will be able to register it.

Also do note that you can always submit a request at our help center and our support team will be happy to help.

Thanks.

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I updated the version to the most new one (5.2.1). But it still says that my purchase code does nog work. Here, some background information: WP Version 5.3.2 Theme Name Stockholm Theme Version 5.2.1 Theme Author Select Themes PHP Version 5.6.40

Why does it still not work? Did I do something wrong? I updated this via Envato Market.

Please help me.

Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you as this way they can inspect this furthermore on your end.

Thanks.

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Hi there,

Thanks for using our theme! If you would like to enable WPBakery front end editor please read our article about how to do this here. I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thanks!

Hi there,

Glad we could help!

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Hi there,

It is because of your custom CSS that you have set the width to be 47% https://www.screencast.com/t/VPVQ0eCxijf So please either use @mediaquery to target specific viewport or remove the custom CSS. If you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help. Thanks.

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Hi there,

Thanks for using our theme! Sorry that you have encountered this, and I must say that there has been a lapse within our latest update when it comes to theme registration. You should know that we have released a new update of the theme and you can now update it to get the registration working on your side. We do apologize for the inconvenience and do note that registration is now working as intended. So please go ahead and update the theme once again and you will be able to register it.

For any additional questions please note that you can always submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Regarding to the speed of your site please check our article about it here and what you can do to improve this. When it comes to your end, what you or your hosting provider should do in .htaccess file is described here:

http://gtmetrix.com/leverage-browser-caching.html

Basically, minor modifications of this file would help you to get better grade related to the speed of page loading

Also, consider optimizing your images with some tool like this one www.jpegmini.com/ as we can see that some of your images are really taking a lot of time to load. As well most of your images are not optimized.

When it comes to Vimeo on thumbnail please note that there is no such option within our themes files, unfortunately.

If you have any further questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Select Portfolio part of Qode Interactive

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Hi there,

Sorry that you have encountered this, and I must say that there has been a lapse within our latest update when it comes to theme registration. You should know that we have released a new update of the theme and you can now update it to get the registration working on your side. We do apologize for the inconvenience and do note that registration is now working as intended. So please go ahead and update the theme once again and you will be able to register it.

As for the Layer Slider, do note that it comes bundled within the theme and you can read more about how to properly update the theme and its plugins here For any additional questions please note that you can always submit a request at our help center and our support team will be happy to help.

Thanks.

<

Support Select Portfolio part of Qode Interactive

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Hi there,

Sorry that you have encountered this, and I must say that there has been a lapse within our latest update when it comes to theme registration. You should know that we have released a new update of the theme and you can now update it to get the registration working on your side. We do apologize for the inconvenience and do note that registration is now working as intended. So please go ahead and update the theme once again and you will be able to register it.

For any additional questions please note that you can always submit a request at our help center and our support team will be happy to help.

Thanks.

<

Support Select Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Sorry that you have encountered this, and I must say that there has been a lapse within our latest update when it comes to theme registration. You should know that we have released a new update of the theme and you can now update it to get the registration working on your side. We do apologize for the inconvenience and do note that registration is now working as intended. So please go ahead and update the theme once again and you will be able to register it.

For any additional questions please note that you can always submit a request at our help center and our support team will be happy to help.

Thanks.

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It works fine with latest update 5.3, thank you !

Hi there,

Glad we could help! Happy New Year from us!

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Hi there,

Our theme is compatible with the WPBakery page builder plugin, so if you want to use the shortcodes and layouts as presented on our demo sites, you’ll need to use this plugin. Thank you for your suggestion though and it will definitely be considered but at the moment the only correct option if you want to use our themes shortcodes would be to use the WPBakery plugin which comes bundled within our theme.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest in our theme!

I just want to point out that you as well have a masonry Blog list, however, it is a bit different in the layout than the portfolio. If you like the portfolio layout you should know that it is possible to make this as every portfolio Single item has an option to set an External link. So you could create your portfolio items which will be displayed in our Portfolio List, though setting the External Link to your Blog Posts instead. https://www.screencast.com/t/g6ssNXj4ZW

I hope this helped and let us know if you have any additional questions.

Thanks.

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Hi there,

From what I can see, it seems that you haven’t activated the WPBakery plugin. So please go to Plugins and activate the plugin that is installed.

Theme version 5.1.8 comes with WPBakery 6.0.5 bundled and is working perfectly fine once we test this on our end.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.

Thanks.

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WPBakery is activated, most of the other shortcodes of the plugin are working, it’s just the sections that don’t seem to work anymore. I tried removing it and reinstalling it by using the envato market plugin (so that it uses the bundled version) but that didn’t work either.

Hi there,

Could you please provide us with your website URL so we can check this on your end.

Thanks.

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Hi there,

There is no option within the theme but if you upload your videos on Youtube with the privacy enchased mode set this should not be an issue by embedding your video in the post content.

You can read more about it here.

For any additional questions you have, I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks

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I just paid to renew support and your ticket system keeps saying my support is expired. Help!

Hi there,

I would kindly ask you to refresh and try once again as it might be that the purchase is not processed yet.

So please try in a while and if you still encounter issues then please send us a mail at helpcenter@qodeinteractive.com providing your purchase code in the mail and our support team would be happy to help.

Thanks.

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Hi there,

Thanks for writing in.

This is a specific portfolio type so if you would like to have the same layout on all your portfolio single pages please set your Portfolio Type to Portfolio Big Images as in the screenshot here.

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to assist you.

Thanks.

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