61 comments found.
I see the items on vertical not in grid, and suggestion ?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, your theme is free on envato elements, here is 59 dollars, what’s the difference? I will be glad if you inform.
Hi,
Sorry, Please find your answers here: https://forums.envato.com/t/can-anyone-explain-me-the-difference-between-elements-and-envato-market/258396/9
Thank you
Hello, Elementor on the theme itself is not displaying across ways with in a column format. I have tried to uninstall the theme and re install it, as well as elementor and nothing has changed.any idea on how to fix this issue?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Elementor is not able to fill full width
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hi, how i can install your theme with “HOME 3” page?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I noticed that the service box widget is adding nofollow to the links for the title, image and read more. Can this be removed?
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Does it support ٌ RTL & language arabic? if yes please give me a url demo i will go to buy..I interested
Sorry, Our theme not support RTL & language arabic, Thanks
Hello I am interested in buying your theme, but reading the comments above from the buyers of the last 2 months, it seems that the template has problems with footer when updating the php or the Worpress. Have you already fixed this in the theme being downloaded?
Thanks in advance for your reply
Hi,
We checked and update the theme to fix this problem in the latest version. If there is any issue, you can contact us to be helped.
Thanks for interested in our theme.
Ok, Thanks for your prompt reply
Good afternoon, Hello friends how are you? A pleasure to greet you from SERVILET. We write to you because we have acquired the Bigger template some time ago, the truth was that everything had been fine until some updates were made in Wordpress and PHP in the hosting of our site. From these updates we lost the visualization of our Footer, literally, the footer is not seen in any of the pages of the website, we would really like it if you could give us some help to solve this problem. As a general information, our versions are WordPress 5.4.2 and PHP 7.3.21. We remain attentive to any response from you
Hi,
We’ll support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Good night friends, could you please help us? We’ve tried several times to create the ticket presenting our problem, however, when generating the request and trying to send the ticket, we always received the following message: “You need to enter the Envato Market purchase code that was provided for this product.” We’ve tried to load the product ID by clicking on the button “Check purchase with envato” and the only thing that happens is that the page is reloaded and we must fill in the form again to generate the ticket, and that cycle is repeated over and over. We trust you, please help us
Hi, your support is expies now, you need to purchase renew support to be helped. But we’ll help you this time.
Please try going to Appearance > Customize > Footer to select footer again.
Good evening, I have the following query, The footer is not displayed on my website. Then, in the field “Write here. Use markdown, BBCode or HTML to format. Drag or paste images”, we must present the problem we have, afterwards: After several updates in the Accommodation that hosts our website and Wordpress updates, The footer of our website was no longer displayed on all pages. From the WordPress administration console we have tried to configure the menu footer, configure widgets on the footer, however, we did not succeed in getting our footer to be displayed again correctly. The link on our website is as follows: http://www.servilet.net, you have PHP v7.3.19 and Wordpress v5.4.2.
I attach the license
waiting for your answer thanks
Hi,
Please don’t worry. We’ll support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hello friends, a pleasure to greet you! I’m writing to you because some time ago we acquired one of your Wordpress templates called “Bigger”. In general everything went well, however, after several updates we’ve had a problem with the template: for some reason that we don’t understand, we could not visualize the Footer section of the website. In none of its pages did we manage to correctly view the Footer, despite the fact that this menu has been configured and adjusted. It would really be very useful if you could help us with this problem.
Hi,
Please buy the theme to get support from us: http://prntscr.com/t8ufzs
Best Regards, OceanThemes
I would like to report a bug with the Bigger Slider.
I am adding images over https, When the code writes the image to the post style sheet it is using http , breaking the secure connection on the page.
Hi,
We’ll check and fixed help you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Thanks. I fixed it in the css file on my site, but wanted to mention so you can add a patch in the next update.
Thank you for your feedback, we’ll fixed and update in the next version, Thanks!
Hello there! I downloaded the theme from envato elements, I am having issue when using on mobile. It bounces back when we scroll to the bottom. Also the footer copyright part is not visible on mobile. Kindly guide how to fix.
Hi,
We’ll check and support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Posts(blog contents) dont seem to have a pageheader , how do i enable page headers for all content.
also the excerpts settings under customize – blog ..isnt working as supposed.
kindly help
Hi,
We’ll check and support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Hi. Love this template. Does everything I need it to. However, small issue that’s turning big now: page header is not showing up for single posts. So nothing on archive pages, or category pages or when i click on a content single item.
I have tried turning Page Header setting on and off in Customizer but no joy. Will appreciate your help on this.
Hi, please submit ticket to be help: https://oceanthemes.ticksy.com/
Thanks.
Hi! I’m bught template by regular licence. How can i download psd templates
Hi, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
Thanks.
I see the page title is an H2 tag instead of H1. I modified and added inc/frontend/page-header.php in my child theme but it is not loading. Can you correct this in your next update please?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Dear support, I’m cjecking Bigger theme bought in my test web hosting and I found a trouble having installed Elementor Pro plugin and Woolentor plugin. Leaving Woolentoor builder active Ementro Pro editing stops work (not able to edit elementor page). If I disable Woolentro plugin Elemento pro editing restarts to work well. May I have support to find where is the trouble ? Thansk Claudio
Hi,
For problem related to Elementor Pro plugin, please contact with plugin author for help: https://elementor.com/support/
Other problem related to the theme, we’ll check and support for you.
Thank you
Hi, thanks for prompt answer. Sure I’ll contact them but this trouble happen only under your theme Bigger. If I change theme problem does no occur. So, if I ask support to Elementor team they will answer me ” please contact theme author ”. No way out I mean. Regards
Hi, maybe there is some problem with Woolentor plugin. We’ll check and fix it if possible.
hi team, can i add Facebook, Youtube icon on the top (below hotline, email) and replace instagram icon with youtube icon on ” Our history” on homepage, and at footer social icon? Thanks
It’s easy to replace by your icons and link socials in backend header settings, Thanks
thank team, another question: can i change images on slider by mines?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Yes, of course. You can use page builder to edit everything.
I bought the bigger template and I can’t edit the slider, the widget, anything that is home
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
I need to create posts with 2 categories, news and events, where on one page I show only news and on the other events, the same style of news with its corresponding page
Hi,
Sorry I don’t understand what you mean, please clarify your problem.
ok, I need to insert in the post section, two categories, “news” and “events”, but on the page where I see all the inserted “news”, they are mixed with the other category “events”, I need them to be loaded in the same section, but on the final page they are seen in different pages
Sorry, now that’s not possible, the blog page will display all your posts. We will update this feature in the future. Thanks
OMG and there is no plugin ???
Please don’t worry, we’ll update in monday next week. Thanks
They already have it?
Sorry for support delay, we’ll update the theme to resolve your problems in today, Thanks