Hi,

Thanks for the purchase. Can you please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the site url and wp-admin credentials and our support will be glad to take a closer look at it?

Thanks in advance.

Kind regards,

BoldThemes team

Hi,

Can you please tell us which files are reported outdated? Thanks in advance.

Kind regards,

BoldThemes team

Hello. The file that appears out of date is fast-food/woocommerce/cart/cross-sells.php version 3.8.0 is out of date. The core version is 4.4.0. The other files ( woocommerce/archive-product.php ) are shown as they can be able to override to prevent display issues. (I’ll have to tell that to my developer). Thanks

Hi,

Can you please tell us which version of the theme are you using? In the current release of the theme, cross-sells.php should have

<?php
/**
 * Cross-sells
 *
 * @author         WooThemes
 * @package     WooCommerce/Templates
 * @version     4.8.0
 */

at the top, meaning that it should cover WooCommerce version up to 4.8.0 without notices.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

The theme has several header types, including the one with the logo centrally positioned – http://fast-food.bold-themes.com/main-demo/home-landing/home-burgers/?menu_type=hCenter

Kind regards,

BoldThemes team

Hi, there is no such option.

Hi,

Yes, we have approved your refund request – (Refund request ID b0dcaa30-5af7-4d72-9701-5e1b0e69ea79) from October 30, but the actual crediting of your account (in respect to money) is not done by us – it is done by Envato.

We have no influence over that process. Please contact them directly via help center – https://help.market.envato.com/hc/en-us as they are the only one who can pinpoint the issue and resolve it.

Kind regards,

BoldThemes team

Hi,

Thanks and thanks for the purchase We are really glad you like the theme.

Related to the menu styling, it can most likely be set up using page additional settings, and certainly using custom CSS.

Anyhow, please leave a ticket at our support site – http://boldthemes.ticksy.com/ together with the site url so that our support team can take a closer look at the current setup. Once they do they will propose the most effective way.

Kind regards,

BoldThemes team

Hi,

We have replied to your message this morning. Please find the answer below:

In the process of import, our script first downloads the images into the Media Library and then the rest of the content (pages, posts, products etc).

Within your WordPress instance, the images are not being downloaded for some reason.

Do you have the access to the php error log? If so, please check the errors related to image download attempts by the import script. That is the only way to pinpoint the causes of the issue.

If you do not have the time or will to investigate the issue further, we can only offer you a refund – please submit your request here: https://themeforest.net/refund_requests/new and we will approve it.

Regards,

BoldThemes team

I think it might be your plugin Fast Food. Maybe?

We were not able to reproduce the issue. You can try to remove those links again, then add them again to the menu or you can send us your site URL and WP admin credentials to info@bold-themes.com so that we can take a closer look at this.

Hey there I found out it was a plugin. Not sure why swapping themes appeared to fix it but it is the Send Pdf for CF7 plugin. I just found out and disabled it. Thank you for checking for us!! I appreciate your quick response.

Hi,

Please try adding the following css statements to Appearance > Customize > General Settings > Custom CSS:

.btMenuItemImage .btCircleImage .bpbItem, .btMenuItemImage .btCircleImage .btImage {
border-radius: 0% !important;
}

.btMenuItem:hover .btMenuItemImage {
    -webkit-transform: scale(2) !important;
    -moz-transform: scale(2) !important;
    -ms-transform: scale(2) !important;
    transform: scale(2) !important;
}

The first set transforms circle to the box, the second one increases the zoom level. Please adjust the number accordingly, the default zoom is 1.2

Also, should you need additional help, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Thanks in advance.

Kind regards,

BoldThemes team

Thanks a lot for the CSS. Appreciate your help.

Hi,

Thanks for contacting us.

As you have noted, although Fast Food has the general WooCommerce support it does not have specific food delivery features out of the box. You need to use third party plugin of your choice if you need specific food delivery shop functionality.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Please refer to the theme documentation for all the steps needed to set up the theme and start customizing it:

Kind regards,

BoldThemes team

Hi,

Please make sure that Show Top Right Widgets in Menu area on Appearance > Customize > Header and Footer panel is not checked.

If it is it does not display widgets above the menu / logo section

Kind regards,

BoldThemes team

Hi,

You have really old version of the theme – as a first step, please update the theme to the latest version (you are running 1.0.1 and the current version is 1.2.0) and let us know if the issue persists with the new version of the theme and Fast Food plugin.

Kind regards,

BoldThemes team

Hi,

Thanks for your purchase. Can you please send us the site url and wp-admin credentials to info@bold-themes.com and our support team will take a closer look at the issue?

Thanks in advance.

Kind regards,

BoldThemes team

I just sent you the information. Thanks!

Hi,

The issue was with SG optimization plugin. Its Combine CSS option introduced a bunch of css glitches including setting the header to invisible. We have turned it off and the header is fine now. Also, for some reason the menu was not completely imported, but it is visible and you can add the pages you need to it during the process of customization.

Also, should you need additional assistance in the customization process, please submit a ticket at our support site https://boldthemes.ticksy.com/ and our support team will be glad to help you.

Thanks in advance.

Kind regards,

BoldThemes team

You can check your browser console, there is an error related to Google Maps API: ApiTargetBlockedMapError. Please follow instructions as described here related to that error (look for ApiTargetBlockedMapError): https://developers.google.com/maps/documentation/javascript/error-messages

Thanks a lot, I solved everything. Is there a way in which the cart button is shown on checkout and order pages?

Not possible without some code modification. You can try this solution: https://wordpress.stackexchange.com/questions/104968/show-woocommerce-minicart-widget-in-checkout-page-sidebar-and-how-to-make-this

Hello,

It’s solve. But now I have another problem. On Google Chrome the menu is not correctly display. He is under the logo but I had configure it to be on the right of the logo.

This bug is exclusively on Google Chrome on desktop version, not on other browser.

I probably find why but I don’t know how to fix it. It’s because the social icon are visible on the pages who have the bug, but I don’t want to see it. How can I remove it without add a display none.

Please submit a ticket here and include your site URL and WP admin credentials so that our support team can take a closer look at this: https://boldthemes.ticksy.com/

Please submit a ticket here and include your site URL so that our support team can take a closer look at this: https://boldthemes.ticksy.com/

I haven’t got time to be filling out loads of forms just to get an answer. I also keep getting these error messages:

Failed to load plugin url: https://whatthepitta.com/wp-content/themes/fast-food/admin/assets/js/ambiance-image.js

Failed to load plugin url: https://whatthepitta.com/wp-content/themes/fast-food/admin/assets/js/ambiance-image.js

This is the hardest to use wordpress theme I have ever used.

Unfortunately the issue does not seem trivial, so you can either submit a ticket or send us email with WP admin credentials to info@bold-themes.com so that we can take a closer look at this.

In either way, we will need some time to find out what is going on and submitting a ticket might be actually a faster way for you to get an answer.

Regarding error messages this JS file (ambiance-image.js) is not part of our theme. The error is probably caused by some 3rd party plugin.

Hi,

We do not like (cyber)Mondays

Yet, couple of our themes are part of TF official promotion -

and

unfortunately Fast Food is not.

the reference to https://www.youtube.com/watch?v=-Kobdb37Cwc intended.

Kind regards,

BoldThemes team

Hi,

If you edit the page with the cost calculator and edit the calculator element you will notice various contact form related settings under the contact-form tab. There you can switch on the default contact form or associate related CF7 form you want to use.

Kind regards,

BoldThemes team

Yes, but “admin email” doesn’t receive the form, only the client (when checked) receives the form. I want only me to receive the form.

Hi,

If you don’t want to send the email to the visitor, please uncheck the Send Email to Client checkbox on contact-form tab of cost calculator element.

On the other hand, the email is sent to the admin by default. It can be that the email ends up in the spam folder. Cost Calculator uses default wp_mail function for sending both emails (admin and client). Please refer to the following article on how to test and improve the deliverability of your WP originated emails – https://kinsta.com/knowledgebase/wordpress-not-sending-emails/

Kind regards,

BoldThemes team

the third attempt went well.

thanks anyway