23249 comments found.
Hi , I tried to contact you as the author reply suggest but there is no answer, my required edition is very important and i need your help, which is the fastest way to contact?
I’m struggling to work out how to add the account and wishlist icons to the header like in the shop 1 demo. How do I do this please? Thanks
P.S. also, how do you enable the slide out main menu on mobile? I feel that this is a fantastic theme with poor documentation and explanations on how to do simple things like recreate the headers in the demos (unless I am missing something). Overall, great job though 
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
Hello, I want add item with price to my product, for example product price is 123$ add item like 1 – Chain 24$ 2 – clips 23$ or more they can add more item to select product if they want one or more and total price add product plus all item together Can you help me for that thank you kevin
Hello,
Sorry to say that but this is not possible using Theme Options or WooCommerce plugin Options, You have to use any third party plugin for it or this is only possible with the help of Customization, Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire any developer.
Best Regards.
Hi porto pricing is not working , need a help urgent . https://prnt.sc/qjes1z
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
, If not then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then remain all the third-party plugins deactivated on your site and contact us via our support system with your site WP Admin and Cpanel Login details with permission for debugging your site which includes deactivating all the third-party plugins and on-site Customization as well so our experts will check and solve it for you and also I suggest you take the complete backup of your site before providing us the requested info and permission.
Best Regards.
здравствуйте! после обновления темы 5.2.0 слетели все визуальные настройки https://matrasdlyavas.ru/ что делать? что именно исправить не могу понять
и очень долго грузится главная страница, хотя отключена отложенная загрузка, подскажите пожалуйста https://matrasdlyavas.ru/
Hello,
Please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache, Hope this will solve your issue and if still the issue will be there then remain all the third-party plugins deactivated on your site and contact us via our support system with your site WP Admin and Cpanel Login details with permission for debugging your site which includes deactivating all the third-party plugins and on-site Customization as well so our experts will check and solve it for you and also I suggest you take the complete backup of your site before providing us the requested info and permission.
Best Regards.
REQUEST: possible to have different LOGO for mobile ?
Hello,
Yes, you can do it with one tricky logic, let me explain to you .
You can do it using Header Builder Feature. You have to use Header Builder on your site, you can read all about it here in the Theme Documentation:https://www.portotheme.com/wordpress/porto/documentation/header-builder/
There are two Headers you can set using Header Builder Feature on your site, Desktop Header, and Mobile Header.
Now the only Options for setting Logo in Header Builder is Logo Element: https://ibb.co/0t8cFLY
And there are two different Headers you can set for Desktop and Mobile as showing in this screenshot: https://ibb.co/jhtkddq
But the issue is the Logo element is only one, So whether you set it under Desktop Header or under Mobile Header it will show the same Logo you set on your site from Porto >> Theme Options >> General >> logo Icons.
So there is only one way or you can say a trick.
Use Logo Element on Desktop version Header only as showing in this screenshot: https://ibb.co/0t8cFLY
And Use HTML Element on Mobile version Header and set your Logo in HTML Field using HTML Code, it will work for you as showing in this screenshot: https://ibb.co/Tqkm65W
You can check it on my test site as well, it is working perfectly fine:
http://hubdatasolutions.com/pearl/porto/shop2/
I hope this helps and this is the only possible way/trick.
Best Regards.
thanks you seems works…is it possible to add at mobile menu icon the text Menu as this one ? http://prntscr.com/qjkgwp thanks
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .mobile-toggle:after {
content: 'MENU' !important;
padding-left: 5px !important;
}
Best Regards.
thanks a lot
Most Welcome!!!..
map also not working i generated the api key and inserted. please check the following screen
https://prnt.sc/qj9smlHello,
This is not the Theme but your Google Map API key issue, Please see this screenshot: https://ibb.co/KNLPn53
The Maps JavaScript API is not activated on your API project. You may need to enable the Maps JavaScript API under APIs in the Google Cloud Platform Console.
You can read more and all about it here: https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error
and contact Google MAP support.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
HI is it paid after free trail ? If so any free option available ?
Hello,
Google ha changed its policies, So its better to ask from Google Map Support here: https://support.google.com/maps/?hl=en#topic=3092425
They will let you know all about it.
Best Regards.
Hi,
In shop4 demo. When i press placeorder button error came like this. No shipping method has been selected. Please double check your address, or contact us if you need any help.
But i already selected razorpay payment gateway method
Hello,
Please turn OFF your “razorpay payment gateway” and try with WooCommerce default functionality by following the articles and threads listed below, I am sure you will not finds this issue anymore.
https://wordpress.org/support/topic/no-shipping-method-has-been-selected-please-double-check-your-address-3/
https://blog.byconsole.com/no-shipping-method-has-been-selected-notice/
Best Regards.
Hello,
Yes, you can do it, This is Customization and I suggest you to contact our Customization team for this Customization. Otherwise, you can hire any developer for it as well.
Best Regards.
How can i create a social login on woocommerce login page like demo?
Hello,
You can use “Nextend Social Login and Register” plugin for creating/setting Social Login on your site, It is fully compaitable with Porto WordPress Theme: https://wordpress.org/plugins/nextend-facebook-connect/
Best Regards.
It is a paid the pugin, otherwise, it cannot support woocommerce login
Hello,
It is simply free version working fine with the Theme, If you need any extra functionality which is not in the free version then you have to purchase the premium version of the plugin, Otherwise, you can use any third-party plugin as well as per your requirements.
Best Regards.
I have install demo shop 30 but search form not working same as demo
our website screen shot : https://prnt.sc/qj7p32 Demo : https://prnt.sc/qj7pqw
From above image you can see on our website text not covering all search box area. I need the following changes
I need more space for secondary menu, so i want the search form width become half (text cover full width of search form like in demo) or only search icon at right side of menu (when some one click on icon search form appear and able to search).
please let me know how i do above change
Hello,
If you want search form as Pop Up the Search when clicking on Search Icon then please go to Porto >> Theme Options >> Header >> Search Form and set Search Layout as Pop Up 1 or Pop up 2 as per your requirements: https://ibb.co/HCcykY7
OR
For Reducing the Size of the Search appearing on your site please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(min-width: 992px){
#header .searchform {
width: 60% !important;
float: right !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thank you for you help Code Worked Perfect but Search Icon Setup Not Working Kindly see the following screens
I set the setting as you told & publish : https://prnt.sc/qj9mu9 But When I see it on Live Website : https://prnt.sc/qj9ofg
It show correct with live option panel (this is what i need) but this is not same on the live website..I checked it after clearing cache & different computer as well but result same
Hello,
This must be the cache issue nothing else, Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/en/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello!
Home banner is not visible in mobile view, but they are there in the desktop view. Please guide me how to add home banner in mobile view.
Thanks!
Hello,
Can you please share your site URL and the screenshot of the banner not appearing on Mobile version so that I’ll check and provide you the best possible solution for it.
Best Regards.
Thank you for the reply. URL is https://www.theblissburry.com/
This is under construction mode and I have shared admin login in the ticket I opened. Ticket reference is 79722. Will you be able to get username and password from that?
Hello,
I have just confirmed from the support department and they told that they just replied your support ticket, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
How to remove the sort by in the products page? I have been trying for so long and I don’t know why I can not contact Porto support
Hello,
This is the default functionality of the WooCommerce plugin and there is no option in WooCommerce plugin setting for removing this, but you can remove it using simple Code Snippets, Please read and follow the instructions written in this article:
https://www.wpblog.com/woocommerce-remove-default-sort-option/
https://businessbloomer.com/woocommerce-remove-default-sorting-dropdown/
Best Regards.
Thanks yuor your help i also need to remove the “show” option in woocomerce, do you guys know how to do that ?
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.shop-loop-before .woocommerce-pagination {
display: none !important;
}
.shop-loop-after .woocommerce-viewing {
display: none !important;
}
Best Regards.
hi do you know how to remove the options for grid view and list view in woocommerce
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.shop-loop-before .gridlist-toggle {
display: none !important;
}
Best Regards.
how can i remove this: I am raw html block. Click edit button to change this html fro woocomerce and my content of products is also being duplicated how can i remove it? thnks !
Hello,
Can you please contact us via our support system with your site WP Admin Login details and with screenshot of your issue so our experts will check it for you and provide you the best possible solution for it.
Best Regards.
i dont know how to do that i can never log in in your site thats why im here
Hello,
You can contact us via our support system here: http://portotheme.com/support
If you are not able to create the support account then please share your product purchase code via our email newsmartwave@gmail.com with us so we will create the support account for you.
Best Regards.
hi in setup . i cannot upload demo content .. and this massage appear Your server performance does not satisfy Porto demo importer engine’s requirement. We recommend you to use alternative method to perform demo import without any issues but it may take much time than standard import. so , what should i do ?
Hello,
You can go with Alternative Import and simply click on Alternative Import Button as showing in this screenshot: https://ibb.co/WfB6jCK
, I am sure you will not finds the issue and if yes then please contact us via our support system with your site WP-Admin Login details so we will check and Import the requested Demo for you on your site.
Best Regards.
Using the settings “Show Skeleton Screens” on any of 4 possible pages/areas is causing major problems. In some browsers like IE the website is loading forever with the dark skeleton and shimmer effect. Only in Chrome the skeleton disappears to reveal the actual content. Useless feature at the moment, please fix.
Hello,
I have just tested it with latest version of Chrome browser and also with 11+ versioon of IE browser and you are right, it is not working fine with 11+ version of the IE browser, I am really sorry for this inconviniance and really thankfull to you for notifying this issue to me, I am forwerding this to the development department for testing it deep and fixing it with the future upcoming updates of the Theme, so please be patience till that and again really sorry for this inconviniance and last thing this is not useless feature, If you do not want to use it, simply turn it OFF.
Best Regards.
I meant the feature is useless at the moment because it does not work, otherwise its a nice touch to the website interface. Thanks for your response. Hope it will work in the next update.
Hello,
For now it is only not working on IE but working on all the other browsers so it is not useless, and sure we will fix it with the upcoming update of the Theme.
Best Regards.
Can you please add an option for social links that allows to set rel=”me” and not only rel=”nofollow” ?
Hello,
You have to Customize the below listed files for it as per your requirements:
wp-content/themes/porto/inc/functions/general.php
wp-content/themes/porto/inc/functions/layout.php
wp-content/themes/porto/share.phpAnd thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hello, since latest update text on Interactive Banner is no long in middle but on top of content. Also in Porto Interactive Banner Settings title is “Depreciated”. What to use in future instead of this?
Please see here at bottom of page: https://www.skofforiginal.com/?lang=enThanks and kind regards René
Hello,
1. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 767px){
.vc_row.wpb_row.vc_inner.row.front_page_banner.vc_custom_1566907349006 .vc_column_container.col-md-8.d-none.d-md-block .wpb_wrapper.vc_column-inner h1.vc_custom_heading.color_white_text.align-left {
font-size: 27px !important;
}
.vc_row.wpb_row.vc_inner.row.front_page_banner.vc_custom_1566907349006 .vc_column_container.col-md-8.d-none.d-md-block {
display: inline-block !important;
}
.vc_row.wpb_row.vc_inner.row.front_page_banner.vc_custom_1566907349006 {
padding-top: 130px !important;
}
.wpb_single_image.vc_align_center .wpb_wrapper a .vc_single_image-wrapper.vc_box_border_grey img.vc_single_image-img.attachment-full {
max-width: 50% !important;
margin-top: 65px !important;
}
}
2. Yes, we have added the new Tab called: “Depreciated” under Porto Interactive Banner for setting the text and Title for Porto Interactive Banner element in our latest release: https://ibb.co/7gzHh23
Best Regards.
Also if you depreciate banner text, what should we use instead of this once it is not available anymore?
Kind regards René
Hello,
This is not because of my given code as you can clearly see that I provided the code in the media query which only works for mobile screen sizes and it does not have any effect on the Desktop version of the site. So, please try once after clearing the server, site cache and finally check your site after removing the browser cache. I hope you will not find this issue anymore and if yes then please contact us via our support system with your site WP-Admin Login details so our experts will check it for you.
It is available with version 5.2.0 and will be, so no need to worry and use it.
Best Regards.
Hello,
Can you explain how your given code for mobile devices can solve the problem for desktop?
Before updating to latest theme, everything was placed correctly (text on image was centered horizontal and vertical). Made the update and now it is not. So pleas can you give me the right code to fix this?
Thanks in advance and kind regards René
Hello,
This is not the update issue, Please contact your hosting provider and ask your hosting provider o run the old backup on your site for you and then contact us via our support system with your site WP Admin Login details so we will update the Theme for you and if you only want the Custom CSS, please for that as well contact us without inspecting on your iste we are unable to solve the issue for you.
Best Regards.
Hello, I am using Porto 5.1.1 theme. in social share option how to get Instagram icon?
Hello,
Sorry to say that but there is no Option in the Theme for Instagram Share Icon now, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Oh okay no problem. other thing i wanted to know is, is it possible to Add carousal like featured product but with different category like Special Offer?
Hello,
Yes, you can do this, by simply using Porto Product Category element on your site any page.
Please follow the steps listed below:
1. Go to Products >> Categories and create a new Category and named it as Special Offer.2. Now assign all the Special Offer Products to that particular Category.3. Go to the particular Page and add/insert/set the Porto Product Category element.4. Set the particular Product Cateogry slug name or Id in it as showing in this screensho: https://ibb.co/zZGg4TC
5. Save changes and check your site after removing the browser cache.Best Regards.
Thanks a lot for quick response. it worked perfectly.
Sound’s Good!!!...
&
Most Welcome!!
Dear Team,
Porto Info Box when createm custome image icon, image not work.. please help https://www.screencast.com/t/4M5G1EezeWz5 https://www.screencast.com/t/K5Z7M3v5Q8KThanks
Hello,
I have just tested it at my end and it is working perfectly fine at my end on my test site, you can check it on my test site as well here:
http://hubdatasolutions.com/pearl/porto/shop2/test/
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
&
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-
Hope this will solve your issue and if still, the issue will be there then remain all the third-party plugins deactivated on your site and share your site WP Admin and CPanel Login details via our support system so our experts will check it for you, and please also provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well, and it’s better to take the complete backup of your site before proving us the requested info and permission but after extending your support extension because your support is expired from 11/04/2018.
Thanks for your understanding.
Hi, is your theme compatible with WPML ? I don’t see your theme in their list.
Hello,
Yes, Porto WordPress is fully compaitable with the WPML plugin, We have officially tested it, You can use it.
Best Regards.
