1960 comments found.
HI. I have used this wonderful theme without any problem. Yet today, I have created a new website, and applied this theme as usual. but this time, it showed a error when I imported demo data. the error said: cURL error 28: Connection timed out after 10001 milliseconds anytime I tried again. Do you have any idea why it happened?
Hello,
It could be a problem of the webserver when it blocks import requests from the importer. You should try to import the demo again or you can contact the hosting provider and ask them to help you check it.
Thank you
Hi, what are the correct/default resolution for each images added to the banner grid sizes? Im using banner grid 6. So they align correctly. Thanks!
Hello,
You just need to upload large images. The banner grid element will crop images automatically to align them correctly.
Okay. But somehow the left first image is showing 2px less in height compaired to the lower three.
Please provide your website address, we will help you check it.
Hello,
Does the theme option support custom site width setting please?
Thanks
Hello,
Unfortunately, this theme doesn’t support to change the site width in the theme settings. You can use custom CSS to change it only.
Hi! I’ve bought this theme a while ago for a customer and I’m still very happy about it. I do have one question. The customer wants animated gif’s as images on the product detail page. However I can’t seem to get them working as the images get resized. This results in the .gif files not animating.
Do you know if there is any possibility to get this working?
Kind regards, Cheers.
Hello,
Actually, this is a limitation of WordPress. You can’t use gif image for feature images of products.
If you need more assistance, please open a ticket on the support site.
https://uix.ticksy.com/Thank you
Hi. Great theme, lacks a little bit of customization but overall it is ok.
After latest update I have some strange behavior with mobile menu appear on desktop until page loads completely. This is on Chromium based browsers only (Chrome, Opera, Vivaldi, Edge dev). With Mega menu enabled, when i click on some submenu link there is a strange mobile menu from the left which disappear after page is full loaded. It appears at the beginning of page loading and then collapse to the left.
In Firefox everything is normal.
Are you aware of this or am I an isolated case?
Thx in advance.
Hello,
Please provide your website address. We will help you check it.
Kind regards
Hello,
website sddress is https://alfaton.me/
Hello,
It seems to be a problem of site loading speed. You can try to follow this documentation to improve your website speed.
http://docs.uix.store/sober/#/misc/site-speedHello,
for some reason Cloudflare’s cache was the cause of the problem.
Thanks for checking. Cheers.
Hi! Can you please tell me which icon-set have you used for your shopping cart icon?
I really like your theme by the way,
Thank you 
Hello,
Icons in our theme are designed by our designer. They are an exclusive icon-set for our theme only.
My Wordpress dashboard was telling me that some of the ‘templates’ are out of date. There are only specific template though, not all.
- sober/woocommerce/cart/cart.php version 3.7.0 is out of date. The core version is 3.8.0, - sober/woocommerce/checkout/form-login.php version 3.4.0 is out of date. The core version is 3.8.0, - sober/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 3.8.0, - sober/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0,
I updated these individually and now there is a random image appearing at the bottom of the single products page, below the footer? Have I done something wrong?
Hello,
Please follow this documentation to update the theme. Don’t update individual template manually.
http://docs.uix.store/sober/#/update/update-themeKind regards
Hi ! We are about to develop a website for a new client and we were thinking about using Sober again as we are very satisfied with it. My question is : is it possible to restrict access/view of prices to people logged in ? The website would be for B2B. They dont want their prices to be seen by the public but only to logged in professionals. Is it possible with Sober ? Thank you
Hello,
Yes, it is possible. You can use this plugin to hide the price for non-logged users.
https://wordpress.org/plugins/hide-price-until-login/Kind regards
Ok thanks !
also another question for the same future clients : They will have 2 main categories of products. When we are on Category #1 Main page, they dont want to see Category #2 in the sidebar filters. Is it possible ?
Yes, it is possible. They can use the plugin widget conditional to show and hide filters on selected category page.
Ok thanks a lot ! super helpful as always.
Hi, there is no option for Shop>Sidebar anymore. How can I put a sidebar in the latest Sober theme?
Hello,
To have the sidebar on the shop page, you need to change the shop layout in Customizer > Layout. Then you can add widgets to the shop sidebar.
Kind regards
Great THEME! love it! Just one question. How do I exclude the Instagram footer only for the homepage?
Hi,
You can use custom CSS to hide the Instagram feed on homepage only. This is the CSS you need.
.home .footer-instagram { display: none; }
Kind regards
Hello,
In this theme, we don’t encode product images. Perhaps a plugin on your website did it. Please open a ticket on the support site and provide your website address. Our supporters will help you check it.
http://uix.ticksy.com/Kind regards
Hi, how do I get rid of the bottom links directly (not included in widgets) above the copyright part? Thanks!
Hello,
Do you mean the footer menu? You just need to unset the footer menu in Appearance > Menus.
Kind regards
Yes! Thanks! I found it.
Hello, I bought the SOBER theme more than 1 year ago, I am very happy with it, but currently the “Revolution Slider” add-on that came with the theme stopped working. Any ideas? Thank you!
Hello,
Thank you for your feedback. Please provide your website address. We will help you check it.
Kind regards
The website address is www.aerotoi.com
I have 2 messages in the Revolution Slider plugin editor within Wordpress “Plugin is not Registered” and “Register to Unlock all Features”
Oh, we got your question now. We explained about the plugin license in the theme documentation. You can check it here:
http://docs.uix.store/sober/#/getting-started/plugins-licenseThank you
Hello,
I am facing a problem with the last update.
When I login from my mobile to the website with the theme, the theme is not working.
I deactivated all plugins and then activated them one by one, and there seems to be a problem with Jetpack…
Thank you for your feedback. Perhaps the Jetpack plugin cached your site on mobile.
i want to remove page header (keep topbar) ?
Hi,
You ca disable the page header in Appearance > Customize > Page Header.
Please open a ticket on the support site if you need more assistance.
https://uix.ticksy.com/Kind regards
How can i update the theme?
Hello,
Please follow this documentation to update your theme.
http://docs.uix.store/sober/#/update/update-themeKind regards
I’m trying to fix an issue with 3 days without answer… Please I need the support ASAP tell me what supposed to do ( I’m trying to install the demo data import – Minimal version)
Hello,
Our supporter has answered your ticket. Please check it.
Thank you
revolution slider background video not working on firefox and microsoft edge
Hello,
Thank you for your feedback. We will test it more and feedback to Revolution Slider’s author.
Kind regards
Hello, I want to have different header photo on each product category. Is it possible? Thank you in advance
Found it! Never mind!
Hello,
Thank you for your feedback. There is an option for the page header image in each category setting. Please open a ticket on the support site if you need more assistance.
https://uix.ticksy.com/Kind regards
Hi there,
I’m having trouble with my header. Whenever I set the header background to white, suddenly, it becomes twice as high. Also, my header on mobile overlaps with my initial slider revolution banner. Can you help me with this? This is my website: www.rodcastro.me
(my support period is over but this is pretty annoying)
Hi,
As we checked, JS scripts on your website are not loaded and causes errors. Please check this screenshot for more information.
http://prntscr.com/q25309You can contact the hosting provider and ask them to help you check this issue. Perhaps your website is out of bandwidth of this month.
Kind regards
Hi there,
I contacted my hosting provider and they said there is no issue with my bandwidth. They reported that the issue is with the website. They also said to take a look at this: https://gtmetrix.com/reports/rodcastro.me/NlDfaRlm
Furthermore, I now tried to switch back my header to transparent and it won’t work.
Please help.
Hi,
To improve your website speed, you can follow this tutorial.
http://docs.uix.store/sober/#/misc/site-speedBut firstly, you should ask your hosting provider to check why CSS and JS files are not loaded.
I checked your site and it the header was transparent.
Kind regards
