Hi there,

Thanks for writing in! If you haven’t imported the demo content we would suggest you to do this as this will give you access to all the themes pages and settings. You can read more about it here. Also you should know that if you need any assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! The images from our demo website do get imported once you import the demo content, however you should know that they come under copyright and if you intend to use them you will need to have a license for them. You can read more about it here.

Do let us know if you have any additional questions.

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Hi there,

Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. But if you need an immediate update of any of the plugins, please submit a request on our  help center  and one of our support agents will provide you with latest versions.

We appreciate your patience and understanding.

Support Select Portfolio part of Qode Interactive

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Hi there.

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

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Hi there,

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

Support Select Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

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Hi there,

Well it is a bit hard to check this as we s imply do not have enough information on this. So please at least provide us with your website URL thanks.

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What email to I send it to?

Hi,

Perhaps it would be best to send an email to helpcenter@qodeinteractive.com including your purchase code and some more details about the problem and our support staff will gladly take a closer look.

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Hi there,

Of course, you can import the demo and make your site look exactly like our live site.

If there’s anything else, feel free to ask!

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Hi there,

Sorry but we can’t access your screenshot that you have provided. Best would be if you can submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

You can do this in Appearance > Customise > Site Identity.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hello,

Thank you for reaching us

If something went wrong in the update process, please try to update theme and all plugins as well. Here’s our article on how to perform update:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins

If you perform the update as described in our article, everything should be fine afterwards. Keep us updated on this.

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Hi there,

It is possible that you are missing the slider so please check our article about it here. Also If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.

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Hi there,

Yes, it is WordPress 5.3.2 compatible

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hi there,

Thanks for taking an interest in our theme!

1. The mockup images you refer to are within the Rev Slider which is created for that page and can be easily replaced by your own.

2. Yes for sure you will, you can simply edit the Row and add your text instead. https://www.screencast.com/t/jJHYJETcgmrJ

I hope I could help and let us know if you have any additional questions.

Thanks.

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Hi there,

We are glad you like it! To do that you may add this code to Appearance > Customize > Additional CSS

footer .widget .qodef-blog-list-holder.qodef-minimal .qodef-item- image{
    display: none;
}

I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi, just tried that and it doesn’t work

Hi there,

Could you please provide us with your website URL so we can check this on your end.

And since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Thanks.

Support Select Portfolio part of Qode Interactive

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Select Portfolio part of Qode Interactive

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Hi there,

Could you please send us an email at office@select-themes.com and our support team can provide you with the latest WPBakery plugin to check if this possible will be fixed if you update the plugin.

Thanks.

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I’ll do that, thank you

Hi there,

Glad we could help!

Support Select Portfolio part of Qode Interactive

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Select Portfolio part of Qode Interactive

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