If was your email, it was linked to a local installation, and you can now try again the activation. It should work.

Your address has been whitelisted, so we should have no similar problems with future email.

thanks!

Perfect, just checked and that’s worked, thanks again for such a quick response! Have a great weekend

I’m installing you the plugins then

Yes please send the purchase code to support@qantumthemes.com

thanks

Hello! I’m sorry there is no such function, as is not really the main purpose of this theme.

Thank you. That’s too bad. Love the theme’s appearance in many ways. It would be a perfect platform for our project. But, without this need of ours, this theme would be of no value. But again, love the theme styles, etc. Great job! Cheers

Well, what you require to do here goes far behind the tasks of a theme. It would be like saying that the paint of the car can change the speed, is a completely different jurisdiction What you need to do must be achieved with plugins and/or a bit of custom coding, while still be applied to a website using this theme.

Sir is no matter of advise here, what you require is support as you changed stuff and require technical help to make it work. If you need support, you need a valid support license, you can get a renewal at the product page here

https://themeforest.net/item/kentha-visionary-music-wordpress-theme/21148850

I’m very sorry but it would be unfair agains all the other customers who are actually renewing the service to help you for free, also, what you need is a pretty complex intervention, which we can explain in detail with screenshots, and require additional plugins and a complex project.

In alternative, you can set back your settings as before, which is an alternative solution.

Regards

Im understand, I just renewed.

Very appreciated sir, will get back to you via email. Regards

Hello! Actually the answer is yes and no. Let me please explain better:

There are 2 ways of adding music: as albums and as WooCommerce products.

Since the latest theme release you can now add songs directly to the products, making each product a “single track” product (downloadable or purchasable otherwise, as any product, or for free if you wish).

If you create a “song” product, you can track downloads (the play can be traced indirectly for the moment, form the server statistics or analytics. You can require a login to download or set it without any login.

If instead you create an album (which can contain multiple songs) this has no stats on the downloads, simply because you may link a direct download link.

But, as well, you can place the downloadable track using any download manager plugin link, and therefore track this as well.

There is for the moment no built-in counter for the song play, but we are working on it, without any big prority because the best realistic data is provided by the server statistics, while the Play action is not as informative as that, so the counter may be subject to strange behaviors, while your server statistics will provide already a much more reliable information.

Thanks for the reply.

How about the comments on each album?

Is it possible to implement comment section so that users can comment about the albums

Yes that’s basically a couple of lines of code to add to the template, our support can help with this.

Sir there was never this information in the theme for the tracks.

Hello sir, please contact our helpdesk about this

https://qantumthemes.xyz/manuals/kentha/knowledge-base/support/

Open please a topic and make sure to specify:

1) Your site URL 2) How long have you been running it 3) PHP version (you can get it using the Server Check plugin) 4) Hosting company and hosting plan

Our developers will analyze your website status and provide precise information to troubleshoot the speed issue.

Thanks and have a nice day!

is almost ready we are also adding quite many woocommerce new functionalities.

No hay problema, ya fue enviado, por favor revise, Gracias

There is no user with your username or email address in your archive. Which email did you use in our helpdesk?

Saludos, es el mismo correo desde donde les escribi, y ya recibi la notificacion de que ya se realizo el reseteo, Muchas gracias por la pronta colaboracion, Procedere a la instalacion..Confio en no tener mas inconvenientes.. Gracias Gracias

You can disable the plugin from the Plugins list (of course no music players will work in your site)

Hello, thanks for your question. Actually, there are the social sharing functions already in the single pages of the releases.

I don’t understand your last sentence though (“when you play a track in the notification bar to do next and before”)

Hello!

Not a bug sir, simply, the third party plugins you are using are not compatible with ajax page loading.

You can exclude those pages from ajax by adding _noajax to the permalinks slug of those specific pages.

In alternative you can add a noajax class to the links on the menu.

But please, of you need more help on this, consider renewing your support license, otherwise we are disrespectful toward the other customers paying for our support.

Thanks for your kind understanding and collaboration

Regards

Hi, the support is not down sir

https://imgur.com/L9mzMZN

it’s not possible because we receive immediate notifications from 2 services if it happens, there are 2 redundant servers keeping it up, and an “always online” backup from cloudflare.

Can you please check again?

If you still have the problem, please send me your IP and a screenshot of what you see, chances are that for some reason you’ve been banned from the server, and I can whitelist you.

About the issue, this totally requires our developers to help, so we need to make sure you access the helpdesk properly. I have no idea which setting can be wrong in your site as I’m trained only on first level support here, sorry.

Looking forward for your feedback

Regards

Hey, this is what I see when I try to go to the site.

https://imgur.com/a/W7y2W9O

Let me try from a different IP address.

Also, I’ve just emailed your support directly. Just waiting for a reply. Thanks for your help though.

thanks, can you send me your IP too please? I’ll check the blacklist, as the firewall may have global regional bans for certain ip zones because of recent attacks. Thanks

Hello sir, they are on our repository. Please folow the installation procedure provided here

https://qantumthemes.xyz/manuals/kentha/knowledge-base/1-3-plugins-installation-v-1-7/ if you encounter any issue please contact us via email for alternative solutions using our mail support@qantumthemes.com and make sure to include your website URl and purchase code.

regards

Of which demo sir? Of you mean the shop demo n9, the sliders are made with devo sliders and are editable

at the top of your the demos as soon as you open up the site there is a 3d graphic that when you hover your mouse over it, it moves, im asking is that editable? i create graphics in photoshop and would love to create my own graphics in place of the one that comes with the demo, i also want to know if this comes with revolutionary slider?

I see, that’s not revolution slider Sir, that’s the built-in 3d album item, it is customizable in terms of images and links

https://qantumthemes.xyz/manuals/kentha/knowledge-base/3d-album/

the theme also has revolution slider anyway, which you can use freely.

Hello, the RSS feed is automatically generated by WordPress and you can use externl free plugin as Seriously Simple Podcasting or Powerpress to craft the details of the feed information (cover, titles, specific mp3 files and texts). Anyway for podcasting, we also have another theme which is really getting popular https://themeforest.net/item/wpcast-audio-podcast-wordpress-theme/23264914

Unfortunately none of our themes has a feature to limit the access to the podcasts, but you’re not the first asking this, so we should think about an integration.

all test passed on server check

Can you please send us an email to support@qantumthemes.com with your WordPress admin details and a description of the issue? We will login and check directly. For sure is some server setting because nobody reported similar problems, but maybe is something we can fox from WordPress.

Thanks for your kind collaboration.

Regards

Sure

Hello, it seems you made some partial theme udpate and some files are not updated. Just reupload the theme to solve.

Hi, Thanks. My site is already live, Wouldn’t reloading the theme break the site?

Hello, using the automated update method explained in the manual won’t cause any downtime.

Hello sir, I’m sorry but this theme is not suitable for WPMU installations. The reason is technical, and is that WPMU requires much more complex queries and database structures, and as this theme is already complex and full of custom fields and custom post types, a multisite structure would require an amount of processing that is not within a reasonable processing speed (slow website) making this usage unpractical.

Anyway, please remember that the theme license allows multiple subdomain and subfolder installations.

If you still have any question please let me know regards and have a nice day

Yes Chris we can help you with that, no problema, please open a helpdesk request and out developers Will give you the solution. Please note that out Support departmet opens on Monday. Regards

Hey QantumThemes,

sorry for the late reply. I have found the plugin for the social share buttons, now it is hidden. But thank you!

Best regards,

Chris

Hi Chris, I think then we were mentioning different sharing buttons, thought you meant the hardcoded ones in the theme source files, which are more complex to edit. Anyway, we provide the support via helpdesk in order to guarantee that the top service is reserved to the customers (as you) thanks for your kind feedback and collaboration, if you need anything else let me know

regards and have a nice day!