13818 comments found.
hi, I’ve bought the theme yesterday but I’ve a big problem. I installed the theme into my web site. I do an article or a page, than I decide to change something in the article I’ve made, I click to update but lots of words are cancelled.. Why? Could you help me? It’s a big problem for me
Hi,
Thanks for contacting us!
Do you have custom HTML in your post? If you have, please check for any errors in your code. If that does not help or if you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ so we can look into it 
Regards, Yigit
Hi! I have 3 licenses where my support is expired, but I just have a very quick question: I saw in some comments that there used to be a print.css with this theme, and in the folder on my server there is none, so just wondering: do you (still) have one? If yes, where can I find it? Thanks!
Hi team, I just purchased this theme by mistake a few minutes ago – can you please help me cancel and refund this purchase. I tried find a way to contact you through the Support Site but could not find how to contact you. Thanks for your understanding and help!
Hi,
Thanks for contacting us!
Please do not download the theme and request a refund here – https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- 
Regards, Yigit
Well I already did, so how do we solve this? Thanks.
Social icons still doesnt work! I have updated to version Enfold 4.7.1 today and the issue is still there.
Hi,
Please make sure you are using the latest version of WordPress as well.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
Hi! Is it safe to to switch to PHP 7.4 on your theme? Regards!
Hi,
Thanks for contacting us!
Yes, Enfold 4.7.1 is compatible with PHP versions up to PHP 7.4.1 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
Hi! Thank you for your answer! Good to know! Regards! 
Thanks a lot for new update!!!! But problem with social icons is still not resolved. The icons are white background without color in logos… Same for the product price, isn’t resolved. It doesn’t show product price with variations
Hi,
We have released Enfold 4.7.1 yesterday as well. Please update Enfold to 4.7.1, if you have not already 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
What happen to the below? Since end of last year we are waiting and we only see promises but no update???? Now it is day 13 and what we have?? 0 update !!!!!!!!
Next UpdateNext Enfold update will be released during the first week of January 2020 
Merry Christmas and a happy new Year!
Come on guy´s…......
Stop making promises and then not keeping them, it is so not professional!!!!
Regards
LevtCreative
Hey! Sorry, took us a week longer to get everything in order. We just uploaded the next release 
Sorry for the delay!
hello I purchased the theme and I registered at the support forum, but it tells me the wrong password and does not send me the email to recover the password
Hi,
Thanks for choosing Enfold!
Could you please start a pre-sale question thread here – https://kriesi.at/support/pre-sale-question/ and attach your purchase code in private content field so we can reset your forum account? 
Regards, Yigit
Can you tell me where to make it bigger with this option? Thank you
Hi,
Thanks for contacting us!
Please go to Enfold theme options > Header and set “Header Size” to “custom” and increase header size and your logo should adapt to the size. Please also use full sized logo image.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
Thank you, I did it, but it still its tall but not large
How can i insert head tag codes ? etc google analitics, yandex metrica..
Hi,
Thanks for contacting us!
Yes, please refer to this post – https://kriesi.at/documentation/enfold/add-custom-js-or-php-script/#add-a-script-to-head-section
You can use Enfold theme options > Google Services > Google Analytics Tracking Code field for your Google Analytics code.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
Hallo Enfold Team,
Mensch – Jahrelang kaufe ich Euer Theme und war bis auf Kleinigkeiten immer sehr zufrieden mit Eurem Support. Nun ist aber seit über 2 Monaten (2019 October 1st – Version 4.6.3.1) kein Update gekommen, viele viele Bugs stecken im System und müssen händisch eingepflegt werden. Am 06.01.2020 sollte evtl. die Version 4.7 kommen. Es ist im Moment aber alles sehr traurig wie es läuft… Wann wird im Support / Forum mal Klartext gesprochen? Heute erst wieder eine Installation gekauft und eingesetzt, aber die vielen Bugs (und immer wieder Neue / Alte Bugs) lassen mich echt zweifeln ob Ihr überhaupt noch Bock habt… Bitte um Info! Danke!
Urgent updates are needed. The social share icons do not work any more.
Hi,
We are hoping to release the update soon but in case you would like us to provide you the latest beta version of Enfold, please start a thread on our support forum – https://kriesi.at/support/ and request it 
Regards, Yigit
I downloaded the latest new version from today and still the same problem. No I am not going to start a threat, because there is nothing else to know for you.
Presales question: Is it possible to install this theme in a Bussiness Plan from wordpress.com account?
Hi,
Thanks for contacting us!
As far as i know, it is possible to install custom themes including premium ones on WordPress.com however unfortunately we cannot guarantee. In case it does not work, you can request a refund – https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
I hope that helps! Let us know if you have any other questions 
Regards, Yigit
Hi After updating the theme my single product page is now displaying very strange, please see: https://madeleybrasscastings.co.uk/product/aluminium-indian-head-guy-motors-radiator-cap/
We want it to look like it did before, like your site: https://kriesi.at/themes/enfold-2017/product/calligraphy-set/
Please confirm how we can fix this?
Thank you
Hi,
We have replied to your thread on our support forum. Let us continue there 
Regards, Yigit
Hello, happy day, I have a little consultation to make: I’m optimizing the loading time of my website but the “theme enfold” breaks with almost any configuration I try to concatenate CSS and Js files.
You could tell me which files of the theme I should exclude to avoid my site to break.
Hi,
Could you please start a thread on our support forum – https://kriesi.at/support/?
Also, please check out this post – https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow.
Regards, Yigit
I installed the demo: https://kriesi.at/themes/enfold-2017/. But I need the menu to have another color from the beginning (for example, blue), that is not transparent and that the slider fits under the menu. How can I do it?
Hi,
Thanks for contacting us!
You can simply edit your page and choose not to display transparent header under layout section – https://imgur.com/a/NzT1dd6 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ 
Regards, Yigit
I am experiencing a great problem with my Enfold theme. My site www.aeco.space cannot be edited properly as I used to do it. Whenever I want to edit a page – the result is this: www.aeco.space/survey Please, help with advice. Do I need to renew my support to have this issue fixed? Or the problem is elsewhere? Thanks. I appreciate your help.
Hi,
I replied to your thread on our support forum. Shall we continue there? 
Regards, Yigit
Hello, I have a pre-buy question. I worked with Enfold on websites and really like the theme. Now I want to change the theme of an existing website to Enfold. Here is the website http://ashtangaspiritmunich.com Do you see any major problems by changing the theme?
Hi,
Sorry for the late reply!
I checked your website and no, you would not have any major problems re-creating this layout in Enfold. I noticed header is hidden when scrolling down and shows up when you scroll up. This feature is not available in Enfold 
I hope that helps! Let us know if you have any other questions!
Regards, Yigit
Masonry gallery PROBLEM: The thumbnails are the ORIGINAL sized images (let say 2048px??) BUT at the same time when clicked, a smaller copy is displayed which SHOULD be FULL size. So it is kind of reversed – thumbnails shouldn’t be the original images and only after clicked – they should open as a full sized image. Version of Enfold – the latest
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support/ and post a link to your page where we can see the issue? 
Regards, Yigit
We have purchased the theme a long time ago so I think we don’t have a support now, but the above is not a support request it is a BUG report. Nothing special with our installation – latest wordpress and enfold theme, some images put in a masonry gallery.
Could you confirm that you have the same behaviour do you need more info to fix this bug?
Are you going to fix this BUG??
I DO NOT CARE for your support. The idea of going to a FORUM and then having to decipher how a question might be asked – and HOPE to see a workable response IS NOT my idea of support. I migrated my site to GoDaddy hosting. You NO LONGER see any of the icons. Please help.
Hi,
I remember your username so i know you are registered to our support forum. You can start new threads here – https://kriesi.at/support/forum/enfold/#new-post. I am sorry but we only provide support through our support forum.
Issue you are having is most probably related to changes made in WP 5.3. We have fixed it and can gladly provide you the latest beta version but you would need to start a thread on our support forum for that as we are not going to share it publicly 
Regards, Yigit