450 comments found.
Can I list a data from a NEW HEX TOKEN www.get-hex.win ???
Hello,
At this moment you can list tickers from coinmarketcap only. If that website supports embeds maybe you can add data from it.
Regards!
The demo load does not work.
Hello and thank you for purchasing our theme,
In order to get support and import demo data for your please open a ticket at https://modeltheme.ticksy.com/
Regards!
hello! i couldn’t dow,load the theme cuz it contains virus
hi.. before I buy this theme.. when i look at your live demo.. and choose the crypto wallet theme it showing and APP.. is this theme incl an app? or is it an app we can buy next to this or..
Hello,
There is no App included with the theme. Sorry.
Hello friends, First of all congratulate them for the perfect design of the template and the management work. I just bought and installed the template, but I have several problems .. 1. Error installing this ModelTheme Framework pluging 2. The Demo Importer does not appear in the installation menu I want to install the demo exactly the same 1: 1 It is urgent, what can I do to fix it? Thanks in advance .
Hello, Please send us a message at https://modeltheme.ticksy.com/ with your WP + FTP admin credentials to have a check with the ModelTheme plugin and import the demo for you.
Regards!
You have all the data you need, thanks again. I await the promised request.
Thank you!
I’ve replied to your ticket, please check.
Regards!
I did the last update but not now the submenus have returned auto expand how can I disable auto expand in responsive mode? please tell me the steps so I won’t contact you anymore thanks to updates
Hello,
Please open a private ticket at https://modeltheme.ticksy.com/ in order for our support agent to help you with your request and provide you the steps for the submenus.
Regards!
you are strange, your assistance consists in letting you give the access login (RISKY FOR THE USER THE LOGIN NOT GIVEN TO ANYONE) do not explain how to make the changes and at the first update then the problem reappears to request the extension and pay you back the assistance you provided … please explain here how not to expand the submenu so that even other users with the same problem as mine can solve it thanks
Hello and thank you for reaching us,
The comments section is for general questions. For more in-dept solutions, please access our ticketing system: https://modeltheme.ticksy.com/
Under your username “darkban87” I was not able to find any open tickets on our ticketing system.
We do not save any of the credentials from the customers. This is how the support works because the solution varies from site to site.
We didn’t ask you to pay anything extra.
Looking forward to your ticket, - Cristian / ModelTheme
The problem is this, every time you update the issue a problem solved by your team returns after the first update, who like me gave you the login (very risky) in practice finds himself with the problem solved that the next update occurs again again. Then you say you open the ticket but magically the serial code is not recognized because it has been a few months and to open the ticket you have to extend the support (paying) this is wrong and is not correct … The changes must do the owner of the site not you … you just have to give information on how to solve a problem and not that you give yourself a username and password.
p.s.. Not keeping your passwords is your word but you should not give your password because you could install malicious code
If you could give me the username you used to open tickets on our ticketing system, in order to check the history of your tickets, that would be awesome. This way I can understand what was modified by our help team, and then was override on theme update.
Do you have any proofs that we install malicious code?! Such affirmation should have a valid reason in order to be said.
Our goal is always to help our customers use our products without any other complications.
If you said that the support is expired in your case, then you should renew it or wait for a theme update. But before we release a new update you should let us know what is wrong on your site.
I did not say that you installed malicious codes, I said that you can’t have to request private username and passwrod but give explanations of how to solve the problem because if you have a data leakage the problem could be serious and not only will it also be needed for the next updates so that the user knows what has been changed and how to solve the car problem expand with each update without fear that he must always pay for any update support
If you prefer not to renew your support and also not to provide your credentials to understand what the issues are (in order to fix them in a new updated), Our recommendation is to let us know the problems via this form: https://themeforest.net/user/modeltheme#contact
Note: Usually our customers create demo credentials for our support team and then after completing the support inquiries, they change/remove the credentials (so data leakage is not a valid point).
Anyhow, it is your choice.
Regards!
the my username is carmelo pls chdck and give me details how to no autoexpand
Hello,
I’ve replied to your email, please check!
Regards!
Hey there, nice theme. I got a question. Can I change the ’’ICO’’ word for ’’STO’’? In the MT ModelTheme? is there a translate option for that?
Hello,
Yes, you need to go on the back-end of the page and change the word. To resolve this problem easier you can open a ticket at https://modeltheme.ticksy.com in order for our support agents to help you out with your requests.
Regards!
Hello, I was wondering if you can tell me where i can change the setting for sidebar width on POSTS. I notice my sidebar is wider than sidebar on pages.
Example, i click add new post and it loads and i add content and save it. the sidebar about 300-320 pxl.
Hello,
You need to override the content-single file from the parent theme and copy it to the child theme folder. Then, simply replace the “col-md-4” class with another size. The theme is using the bootstrap 3 grid. Learn more about bootstrap grid here: https://www.w3schools.com/bootstrap/bootstrap_grid_examples.asp
We really recommend you to open a ticket via https://modeltheme.ticksy.com and one of our helpful team members will safely modify the sidebar as per your needs.
Regards!
The virtual crypto widget is absolutely useless. I really don’t understand how you managed to get that bar going
Hello,
Please send us a ticket at https://modeltheme.ticksy.com with your WP login information to have a check with the widgets area.
Regards!
Hi, it’s my fault, i didn’t know which one should have been activated. Have your servers been down today ?
Hello,
As we know, our servers were online 100% of the time on the last days.
Hello! I will like to know if their is a way to make trade with this theme.. like having people register on it and they can make trade with each other.. i mean trade like bitcoin, gift cards etc cus that what i really want to achieve. i will be waiting for your response thanks
Hello!
There is a user dashboard (Basically it is the WooCommerce dashboard) + Crypto tools https://i.imgur.com/dtIWU1g.png but there is not a place to trade bitcoin, gift cards etc.
You can add this functionality using a plugin (free or paid) .
Regards!
oh okay, but how can i take a look at the user dashboard and if am t o use plugin for the trading is it going to have a wallet too and is there any plugin you can suggest so i can check the features? I just want to be sure before i go for it. Thank you and hope to hear from you soon
I’m not sure if there will be a plugin to do exactly what you are searching for, outside the box, but here are a few plugins for exchange and trading:
2. More: http://bit.ly/2Wepblk
Regards!
Dear Sir, Please update “virtual_coin_widgets_vc” plugin to latest version 2.2.1 as it is updated here: https://codecanyon.net/item/virtual-coin-widgets-for-visual-composer/19383504 , I have downloaded latest version of theme but it has version 2.0 of this plugin!
Hello,
Sure, will do so in our next theme update. If you want to get the latest version of this plugin much faster, please contact us at modeltheme.ticksy.com.
- Andrada from Modeltheme
I was wondering if you can tell me where i can change the setting for sidebar width on PAGES. I noticed on pages my sidebar is wider than sidebar on posts. Pages use the widgetised sidebar.
Hello,
Try by going in the back-end of the page and edit the current column where the widgetised sidebar shortcode have been added. Go to the Design tab and add padding or margin-right and left with a few minus pixels.
Regards
Hi, I’m interested in your product; But can you do the following? Exchange; Can you buy and sell cryptocurrencies by setting the price in ARS and other fiat currencies? Integrate an app? Map; locate on a map businesses that accept cryptocurrencies? wocommerce; sell products with cryptocurrencies and fiat. Thank you!
Hello,
- The theme, in the current shape, doesn’t have the feature to buy and sell cryptocurrencies(without an external module/plugin).
- WooCommerce: we already have a plugin which allows you to sell products via crypto coins payments: https://i.imgur.com/VL93Hj2.png
Regards!
Does this theme come with a feature that lets people deposit into their wallets (in the Cryptic dashboard) using Bitcoin? I don’t want to buy and find out that this feature is not available and there is no refund. Please confirm whether people can create accounts and fund them inside this theme using Bitcoin.
Hello,
Users can create accounts and have their dashboard. But they cannot make deposits of any kind.
Regards!
Hi. I’m trying to import Home Crypto Blockchain demo and it gets stuck every time at 1-5%.
Hello,
Thank you for purchasing our theme ! Please send us a ticket at modeltheme.ticksy.com in order for the support team assist you with this request.
Regards
Hi, why the user can not register in my web when i use your theme?
Hello,
First of all, make sure that the default Membership Option is checked.
This is the only option to disable registrations in WordPress
Is there any option to exchange other cryptocurrency other than BTC that you have on your demo?
Hello,
Major cryptocurrencies are fully supported with icons: Bitcoin BTC, Ethereum ETH, XRP, DASH, LTC, ETC, XMR, XEM, REP, MAID, PIVX, GNT, DCR, ZEC, STRAT, BCCOIN, FCT, STEEM, WAVES, GAME, DOGE, ROUND, DGD, LISK, SNGLS, ICN, BCN, XLM, BTS, ARDR, 1ST, PPC, NAV, XCP, NXT, LANA. Partial suport for over 1000 cryptocurrencies.
Fiat currencies conversion supported: AUD, USD, CAD, GBP, EUR, CHF, JPY, CNY.
Regards!
Big News!
RTL Compatibility – added via ModelTheme RTL Compatiblity Plugin – View Details + Download the Free RTL Plugin
I’m trying to open a support ticket, but the cryptic WP theme isn’t available on the options, only the HTML and the UI kit. so i’m getting a message that the purchase code is for a different Envato product. What should i do in order to open a support ticket ?
Hello,
The theme is there, you need to look carefully 
Here you have a direct link: https://modeltheme.ticksy.com/submit/#100011624
I updated my website and it crash.
Please open a private ticket at https://modeltheme.ticksy.com/ for any support inquiries. We will do our best to fix any problems as soon as possible.
