13529 comments found.
Hello,
My homepage is stuck on preloader animation. Could you please check what is wrong? magistras.martinciurlionis.lt
Hi martinciurlionis,
Umm, I just tried to view the source code but didn’t see any error or JS conflict. I will need to check your site more carefully. Please send me a request to edusupport@thimpress.com with subject “martinciurlionis – Eduma Support”, will try the best to help you out 
Kindly let me know, This theme contain separate dash board for the instructors ?, Weather each Instructor have separate login? Weather only the web admin have the access to the wordpress admin, or each instructor upload through admin panel only?
Hi balusamy905,
Instructors can access the wp dashboard, and only section Courses
They also can access the front-end course editor too.
Hi there
I am having some trouble with my contact page, it is showing 2 EDUMA logo cards. It was okay till yesterday but they appeared today. I don’t see these placed at the backend.
http://www.nzhalalacademy.com/nzha/contact/Secondly I am unable to edit my revolution slider, whenever i try to edit them it gives Ajax error.
Need your support to fix above. Thanks
Another question: I made all website on original theme n then realised that child theme was not activated. how can i now activate child theme? without losing the website i made?
Hi waqzanzo,
Let me check your current system first. Please send me a request to edusupport@thimpress.com with subject “waqzanzo – Eduma Support”.
6 New Demos Added
Demo New Education
Demo New Instructor
Demo New Art
Demo Kid Art
Demo Tech Camp
Demo Crypto
6 New Demos Added
Demo New Education
Demo New Instructor
Demo New Art
Demo Kid Art
Demo Tech Camp
Demo Crypto
I have the same problem:
Installing Eduma Demo Data plugin failed
Hi mohamedshehat93,
Sorry to hear that. It was due to a server configuration. We solved it. Please check it again and let me know
I have the same problem:
Installing Eduma Demo Data plugin failed. Scaricando pacchetto di installazione da http://downloads.thimpress.com/thim-envato-market/download-plugin/?plugin=eduma-demo-data&code=MTU3OTM0ODg3OS5iODFiZTEzOS04ZTdkLTQ2OWItODg3Ny1iNmI4NTA1NGMzMjQ=…. Il download non è andato a buon fine. Not Found
Hi mohamedshehat93,
Sorry to hear that. It was due to a server configuration. We solved it. Please check it again and let me know
Hello! I can’t import the demo data. See the error:
Installing Eduma Demo Data plugin failed. Downloading installation package from http://downloads.thimpress.com/thim-envato-market/download-plugin/?plugin=eduma-demo-data&code=MTU3OTMyODQ5Ni41YzQzYzQyMi0wMWVhLTQyNmMtOTE0Ni05MzdmNzQ0ZTQ0MDY=…. Download failed. Not Found
Hi Northlake1222,
Let us check your site more carefully. Please continue the discussion on the forum
We will try the best to help you out.
Hello I am having the same error as people above with the demo data importing, also it does not install Visual Composer.
Hi martinciurlionis,
Umm, sorry to hear that. Can you try again?
Hello! I can’t import the demo data. See the error:
Installing Eduma Demo Data plugin failed. Baixando pacote de instalação a partir de http://downloads.thimpress.com/thim-envato-market/download-plugin/?plugin=eduma-demo-data&code=MTU3OTI3Mjg4Ny40ZTU3OTMwMC1kMTcyLTRiZGUtYmRkNC0zNGY2ZjRkZTdlOWQ=…. Falha no download. Not Found
Hi userti,
Can you give it one more try? I think the server was in a downtime.
Trying to update plugins from external source “http://downloads.thimpress.com/” leads to error and not updating from server not found.
Hi rubenmartinsweb,
Can you check it again and let me know.
Hi, gives me the same error not allowing to install/update plugins or importing demo data. The server seems empty without anything on it.
What type Paypal account is required for instructor withdrawal request to work? I think adaptive payments is retired already.
Hi sslavy,
Let us check your current system first. Please send us a request to edusupport@thimpress.com with subject “sslavy – Eduma Support”.
Your support is expired, please renew too
Hi, I’ve purchased this theme, but now I want to switch my theme and still use learnpress plugin instead with your addons. How do I download only the addons from envato and install on a different theme? Thank you.
Hi sslavy,
Right now the addon licensed by the theme. If you change the theme to another one, you will need to buy those addons separately.
Hi, when trying to add new user using registration form i face the following 1. when missing any filed in entry just this field set in red frame and no error messages appear we need to appear corresponding fields error messages 2. if we enter all fields and enter existing email we got the following error message “error in signup ” pls we need the right error message “This email is already registered,..” and this for all other fields Simply we need right validation error messages for each field thanks in advance for your help and support
Kindly waiting your support
Kindly waiting your support
Hi mhhammam,
I don’t know what register form you are talking about. Please email us and show us more details about this. And you will need to renew the support too.
We are on Lunar New Year Holiday, we will try to assist you as quick as we can. But the support may be delayed 
. Hope you understand. Thanks for your patience.
Please email to edusupport@thimpress.com with subject “mhhammam – Eduma Support”, show us some screenshots please.
Hi thanks for your replay . I’m taking about your signup form for new user thank for your support
any update pls
Hi mhhammam,
Our team has just finished our lunar new year holiday. Please give us some bit more time.
Is there a way to enter a schedule of courses. Not just starts on 1 and 2 but occurs on day 1, 2, 4, and 7 etc.?
Sorry dylanworkenvato,
Right now we don’t have that functions yet.
Your support forum on your website is not functioning, on the support page you keep asking for purchase code and when submitting the page just redirects to your homepage. Entering an item support forum link it says you cannot create new ticket. there is not way to actually get support either there are bugs in your support system or it is setup intentionally to make it really hard to get the needed support.
Hi fahedmahidizad,
Sorry to hear that. I have checked again and see you was able to access the forum. So please continue discussing with our team, we will try the best to assist you.
Hi, If I am using Elementor for my page content editing and layouts how can I also use Site Origin builder to build out my footer. There seems to be a conflict when I activate Site Origin while using Elementor.
Hi asha512,
We can build the footer with Elementor as well. Let me help
Just email me to edusupport@thimpress.com with subject “asha512 – Eduma Support”. Will try the best to help you out.
Thanks, I sent you an email.
Hi asha512,
I hope the issue solved
Let us know if you need any further assistance.
Hi.
First of all, sorry for my english.
We want to know if it is possible to create subcategories in the course plugin or if it will be available in future updates.
Hi duonet,
Actually I already available in the current version of our LMS plugin. Please check again and let me know
Your support time is expired, please renew too 
can i use shared hosting with this theme. Does it support polylang plugin? Please note that my courses all 100 offline
Hi digong88,
Of course you can
And the theme supports polylang or any multilingual plugins.
hello plz i need some help: why when moving from page to another it takes time for loading. also the images it looses resolution!!!even i tried to make higher the level of resolution … images still looks pixels !!!!
Hi sea_pearl,
Let us check your site. Please send a request to edusupport@thimpress.com with subject “sea_pearl – Eduma Support”.
Your support is expired, please consider renewing too.
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