23242 comments found.
Hello I want to make following change :- 1) want to change additional to detail 2) I want to setup about 3 to 4 custom tab for all products how I can do
Kindly check following screen shot for better understand
https://prnt.sc/qqqjwiI need tabs for all product so would I have to do one by one or any faster way ?
Hello,
For Additional Information Tab: You have to edit every single product and you can change the content under it as showing in this screenshot: https://ibb.co/2yyqNQJ
https://ibb.co/YR9t6ft
And regarding Custom Product Tabs: You can only add 2 Custom Tabs for every single product by editing it as showing in this screenshot: https://ibb.co/GPtF4KP
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hey hi, I have got two questions.
1-How do I remove the size guide tab on product pages. Is there any option to disable it? 2- How can I disable swatches to display just pictures of the variations in a variable product?
Hello,
1. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
2. Please watch this video I have created for you: https://jmp.sh/Fd7K6ti
Best Regards.
Thanks for your support. You guys are awesome. Just like your product.
Most Welcome!!!.. 
Can we use one regular (standard) license for my multiple websites ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (multisite installation does not matter though).
So regardless of a number of clients, the license works with a number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that, etc… These are license usage policy of ThemeForest (and we have no control over this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new
There is no unlimited usage license.
Best Regards.
Have a Great Day
Is there any solution to correctly translate the template into Polish? I tried Loco Translate addon, but I get the impression that it does not find all the words, e.g. Size Guide on the product card.
Hello,
Size Guide is the Custom Text and how to change it, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
And you can simply translate the Theme using Loco Translate plugin, and if it does not find any word translation then you have to change it by editing the Theme Language files using Loco Translate plugin.
Best Regards.
Hello, I purchased this theme a while ago and it was never installed on a website but the code was used to install the theme but not activated. Can I please get a new code if I verify the theme is not being used?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Good evening I wanted to know if it is also possible to add skype from the members’ profile: https://www.portotheme.com/wordpress/porto/shortcodes/members/
Hello,
Sorry to say that but there is no Option in the Member Custom Post Type for Skype, The only possible share Options for Custom Post Type Member are showing in this screenshot: https://ibb.co/2jV26Mh
Best Regards.
Hello, Is this theme support a fix bottom bar mobile navigation?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no option in the Theme for a fix bottom bar mobile navigation, you can set the Mobile Navigation as Left or Right or at the top like an accordion.
Best Regards.
For the past few months I can’t use the WPBakery feature “Save as Template” for rows on any of my websites with Porto (I have 49 licenses). I can save the entire page as a template but not individual rows. This was never a problem before. Has this been reported? Any eta on when this will be fixed?
Hello,
First of all, @bhoudek we count it a great honor that you are using Porto Theme and look forward to continuing to work together and surely there are many exciting days and features ahead ..
As per you reported, I have tested it at my end on my test site with latest WP, Theme and Plugins and it is working perfectly fine at my end, I have captured the video for you as well, Please watch it here: https://jmp.sh/ZamYzTX
I think it is the issue on your site only, Can you please once check with deactivating all the third party plugins and check your site, If the issue will resolve then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
OR
Please take the complete backup of your site and share your site WP Admin Login via our support system and the permission to debug your site which includes deactivating all the third party plugins and on site Customization so our experts will check it for you on your site and provide you the best possible solution for it.
Best Regards.
Thanks for the reply and I truly believe Porto is the best theme out there. That is why I now own 50 licenses. I actually contacted the creators of WPBakery at the same time I contacted you and learned that the issue is with WPBakery 6.0.5 (the current version in Porto) and was resolved with the latest 6.1 update. I was able to grab the update from your support site. Everything is working now. When should I expect WPBakery 6.1 to be bundled with a Porto update so I can get the other sites up to par?
Hello,
Sound’s Really Great
And we are working on the new Theme update with many fixes and we will include the latest plugins in the Theme Package as well with our new upcoming update of the Theme, so please be patience till that.
Thanks for your understanding.
Hello Its possible do long tittle product – https://ibb.co/FKkwjWK ? I check theme option but I nothing change. Thx for the information
Hello,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Best Regards.
my newsletter-popup-form are not working There was an error trying to send your message. Please try again later. how to solve this error
sorry i solve this
Sound’s Good!!!
You are the best
Hello, all my products having this error inside of them
Notice: product_type was called incorrectly. Product properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(’/plugins/woocommerce/templates/single-product.php’), wc_get_template_part, load_template, require(’/themes/porto/woocommerce/content-single-product.php’), do_action(‘woocommerce_single_product_summary’), WP_Hook->do_action, WP_Hook->apply_filters, porto_woocommerce_template_single_add_to_cart, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Please see Debugging in WordPress for more information. (This message was added in version 3.0.) in /hermes/bosnaweb27a/b1209/ipg.beshoyf26835/wp-includes/functions.php on line 4986
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
, and if yes then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it but after extending your support extension.
Best Regards.
How to deactivate theme from expired hosting and domain and re-use it again with new domain and new hosting?
Or could you reset the purchase code?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, We have two problem.
1-in category page an gray skeleton shows before sub-category. https://prnt.sc/qq3tgq 2-after new update when we make pages with elementor in rtl mode content goes to right and its not aligned. https://prnt.sc/qq3vagHello,
I have just tested your site now and it is working perfectly fine at my end, Please see this screenshot: https://ibb.co/DDXgZ60
It must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/02/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sorry elementor: http://bit.ly/2TIaIig and Category: http://bit.ly/3aE0rd0
Hello,
Still, Elementor page working perfectly fine at my end and no alignment issue as showing in this screenshot: https://ibb.co/jRpbYLT
And regarding Category issue, Please go to Porto >> Theme Options >> General and turn OFF “Show Skeleton Screens” for “Shop Pages” and check your site after removing the browser cache: https://ibb.co/HC2rWS9
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, could you please reset my purchase code ? thanx
Hello,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Best Regards.
How can I remove the price on the product page – $120-$135 for example, just poof make it gone
http://bunkpolice.kinsta.cloud/product/juno-separation-package/Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product p.price {
display: none !important;
}
Best Regards.
Hi, does the theme have built-in support for sticky footer?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can set footer as “Reveal” but there is no option in the Theme for set Footer as sticky, you can set it using Custom CSS and JS easily.
Best Regards.
Hi, is ti possible for the mobile header to have 2 rows? I tried adding a search bar to the second row in the header builder for mobile, however the second row doesn’t show up.
Hello,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media(max-width: 991px){
.header-bottom {
display: block !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/10/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
When using PortoStudio to import an asset, we get the error: “Security issue found! Please try again later.” – In the last day or so we have transferred our Wordpress site from our holding domain to a new domain, ready for final release. I wondered if this could be the cause? If so could you advise how we could update our license to the new domain please?
Hello,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with the same purchase code and then try to use Porto Studio.
And for transfer the License from Test to Live site, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Possible to integrate in a near future one theme for digital download?
Hello,
You can easily set any store products as downloadable product using WooCommerce: https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Best Regards.
I wasn’t talking about selling digital products… I was only suggesting a theme around that area.
Hello,
OK, Understand now, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Thank you.
thanks for your consideration!
Most Welcome!!!..
I’m using the boxed layout how i can remove border around the whole page also I have unwanted space on top of the page above top menu after changing to box layout ,FYI I am using theme on local machine .
Hello,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
body.boxed .page-wrapper {
box-shadow: 0 0 4px rgba(0,0,0,0) !important;
}
body.boxed {
padding: 0px 0 25px 0 !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/06/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
