28311 comments found.
Hi!
I would like to know if you can update woocommerce from version 3.8.1. to 3.9.0.
Thanks, Toni
Hi,
The latest Woocommerce template files are updated in v3.10.2 and it will be published very soon.
Thanks for your patience.
Hello, I want to buy this theme for the client’s site. But I have a few questions. 1. Is it possible to import / export pages, posts and their parts. I will need to make the same pages in different languages. I do not want to do the same work twice. 2. Is it possible in your editor to add custom css for individual blocks and pages. 3. Language switcher can only be a dropdown list? Or it will be possible to choose a regular list in which all languages are visible at once?
Hi,
1. If you’re going to use WPML, you can duplicate a page before translating.
2. All elements have a class section, so you can add custom CSS classes easily.
3. If you’re going to use WPML, you can create a custom language switcher and use its shortcode anywhere you want.
I’m going to use Polylang. Will something change? Maybe you have a test period for your theme?
Is anybody home?
Where i can find older version of the theme? i like to install version 3.9 and cant find it… pls help
Hi,
Please submit a support ticket here. I’ll share a download link. Don’t forget to write the exact version number you need.
i did so but havent got from you a solution… why dont you send me the v3.9 that im asking? can you please send me that??
When will there be an update for WooCommerce 3.9.0.?
Hi,
Yes, Flatsome v3.10.2 will be released very soon.
Great! Thanks for the quick response.
Dear UX-themes,
My sticky-add-to-cart being overlapped by banner. Setting CSS z-index to a higher value doesn’t bring sticky add to cart to the front. Is there a way to place the sticky-add-to-cart to the front?
Hi,
Can you submit a support ticket here?
Can you release an update of this theme for compatibility with WooCommerce 3.9.0?
Hi,
Yes, Flatsome v3.10.2 will be released very soon.
I still don’t get it.
My default blog posts are masonry, i don’t want them as masonry, i want them inline.
There is no way to do this and this is wrong!
https://webbage.co.uk/clients/halal/Hi,
Your ticket #100149 has been answered. Please check your inbox.
Pre-sales question. For a Product Category Title pages- Can I design the header to display a featured image at page top with the title over it-and can I style this title with CSS or UX builder? I ALSO need to display a page with 2nd Level Categories in a GRID on the page and NOT a slider. All your demos show categories in sliders…
Hi,
Do you mean something like this?
If you don’t want to use the default Woocommerce category pages, you can create separate pages for categories and design them as you wish.
Anyone know why blog posts aren’t equal heights be default? I think this should be an option and i’m not paying for support to ask this simple question what should be already available!
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hi guys,
That makes me wonder for a longer while now – why lightbox script in theme works for WordPress galleries but it is not working for single images linked to media file?
Any chance for making that work? Or did I miss some setting?
Regards
Hi,
You can us ux_image element of UX Builder for single images. It has the lightbox option.
When the support expired after 6 months. Will we still get support from the Team? Will we still able to update the latest version of the theme?
Hi,
You’ll get updates for life but need to extend premium support after 6 months.
Hi, i added banners at product category pages. In desktop view, everything looks good, but in mobile view, the banner height is to small.
I already made changes in mobile view at ux builder (and in ux builder everything is ok), but no matter what layout (auto, full, 16:9 …) we choose, the banner has everytime the same size with less height.
I checked this with mobile and with mobile view at chrome browser.
Are there some restrictions for product category pages? Because at normal pages the banners works well…
My code: [ux_banner height__sm=”99.99%” bg=”24769” bg_size=”original” bg_overlay__sm=”rgba(0,0,0,.5)” bg_pos=”71% 43%”]
[text_box width=”61” width__sm=”94” scale__sm=”130” padding=”0px 30px 0px 30px” padding__sm=”0px 15px 0px 10px” animate=”none” position_x=”2” position_y=”50” position_y__sm=”95” text_align=”left” text_depth=”1”]
personalisierte Buttons für den Junggesellinnenabschied bestellen
JGA-Buttons
Unsere individuell bedruckten JGA-Ansteckbuttons sind die günstige Dekoidee für das Outfit der Braut / des Bräutigams und seiner Begleiter(innen) beim Junggesell(inn)enabschied. Und obendrein ein persönliches Erinnerungsstück an den letzten Mädels- oder Männerabend in Freiheit.
[/text_box]
[/ux_banner]
flatsome 3.9.0 Wordpress 5.3.2 WC 3.7.1
Thanks, Holger
I realized, that the banner at mobile view has everytime the fixed aspect ratio of the background image. How can we change this?
Hi,
Can you submit a support ticket here?
It seems, that my mobile and chrome browser in mobile view are not trigger “height__sm”, so i had to add a “normal” height.
Can we use elementor plugin to edit the pages?
Hi,
Yes, you can. But you can’t use UX Builder and Elementor on the same page.
Hello, flatsome not have for AMP theme only?
Hi,
Flatsome is a Responsive theme. But it doesn’t have built-in AMP feature.
Hi,
I have problem with cart, the items remain in cart after checkout, I sent to support, no reply yet, this is the only issue before going live!
Ticket #100043
Thanks,
Hi,
Answers maybe a little delayed on weekends. I sent a request to our help desk for an immediate response. Your ticket will be answered as soon as possible.
Thanks for your patience and understanding.
Thanks a lot. But they respond to another ticket which less important than the cart issue which could be a bug.
This second weekend, yet I did not get a proper answer!!! I disabled most of the plugins, same. Tested with another theme and there was no issue!
This second weekend, yet I did not get a proper answer!!! I disabled most of the plugins, same. Tested with another theme and there was no issue!
I’ve sent the issue to our developer team to check. You’ll be answered as soon as the investigation complete.
Thanks for your patience and understanding.
Hey! How would I add a ‘load more’ button to a portfolio element that uses a filter for a certain category and displays only 8 elements of this category? We would like to show 8 more elements after clicking the button. Thanks in advance!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
I already solved it by hiding every element after the 8th one by applying custom css code and then adding a button that applies an „active“ class so the elements are shown again.
Hello. What is reccomended solution / plugin to proper generate Google Ads product feed? In plugin I use now there are proplem with interpreting product description build in Flatsome visual builder. Regards Tomasz
Hi,
We haven’t tested any plugin for Google Ads product feed yet. Can you join our official Facebook Community and get the opinions of our users (+21K) about that?
when using lazy load for images after recent update, about 80% of images wont load, what can cause this?
Hi,
It may be a plugin conflict or caching issue.
seems it doesnt work with webp images? found thats the conflict. will it be supported?
It should work fine if you use a plugin like WP Enable WebP.
Would will still allow to update the new theme version if the support expired?
Hi,
Yes, you will get Lifetime Flatsome Updates for free with your license.
Hello! Pre Sales Question: I have already an Woocommerce Store with a Storefront theme. I want to change it to your theme. I saw that your theme has an installation Process after activating it under Themes in Wordpress.
Is it possible to Skip the Woocommerce Installation Process? My Shop is already configurated and i just want to use your theme now.
Hi,
Yes, you can skip the setup wizard.
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