39314 comments found.
I am planning to buy a theme. But my main question is: Is it possible to use multi language for translated pages. We will use English and Arabic languages
The point is that the Arabic language is written from right to left. Which will need to turn the whole page setting to be from right to left page.
Is it will be easy when doing so???? Need fast answer please. Thanks Moo Hamouda
Hi
Yes. Avada can make use of WPML or Polylang plugin to make the site multilingual Please do refer our documentation here https://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/https://theme-fusion.com/documentation/avada/translations/using-polylang-with-avada/
https://theme-fusion.com/documentation/avada/translations/multilingual-management-with-wpml-and-avada/
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Beware of support. It is WCAG best practice not to have 2 of the same landmark. Contentinfo. Support does not want to help. There is also W3 validation errors with style elements inside of a div. support does not want to help with this either. They want you to pay someone to fix it.
Hi
This is not quite true. We have not really requested you to pay anyone to fix the issue. Our team has tried to clarify the issue by providing references of official W3C documentation. However there seems to be some confusion that is prevailing
If you have an issue and you need more details, then please reply back to the ticket. I have however replied back to your ticket and passed it further our support head.
We look forward to helping you!
Thank you, Shaminder
I apologize, you are right, paying someone to help is another ticket. This ticket is where I am told it is reasonable to have 2 contentinfo landmarks, when WCAG best practices are not to do such. Of course if you must then you can add role but the right thing to do would to move copyright as a DIV before closing footer. Then the opening closing style, which should only be in header is in middle of divs. It is in your demo too. Most of us are trying to pass W3 validation not use excuses as to why getting errors.
Hi
Thank you for the details. It would be difficult for us to solve any queries via the comment section. I have escalated your ticket and we would get back to you shortly
Thank you
Thank you for your help
Hi
We are happy we could help
Thank you, Shaminder
How would I prevent the carousel from stopping when I place the mouse over it?
I want it to be clickable, but not stop continuously scrolling.
Hello @jlamothe980
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, I need to paste a html tag into the <head> section of the sites index.html (it’s to claim the website for a Pinterest account) How would I do this? Thanks
Hi
You can add the code by going to WordPress admin panel dashboard → Avada → Theme Options → Advanced ⇒ Codefields, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Is it possible to view the price table on mobile devise in same view as on desktop, side-by-side instead of plans being top to bottom?
Hello @daddy_90
Our theme works on single column on mobile layout so that will not be a possibility out of the box, however this can be done using custom CSS.
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
presale question: is there a possibility to add video background on an image header instead a slider like in some other templates on homepage? and can you add different bigger photo galleries on for example (hotel demo) room pages? thank you. If you provide me presale email support I would send examples
Hello @Johnniek2
I am not entirely sure what you mean by a video background on image header here? however you can have video background as well as background options in our theme, also the galleries can be added to any post type using our gallery element other than archive pages.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
can you send me an email so i can send you an example link so I dont advertise nobody else here
Hello @Johnniek2
Sure, please send us an email to support@theme-fusion.com and also mention to forward to Support Manager giving a reference to this comment here
Looking forward to assist you.
-Ammar
I did, thank you waiting for reply 
Hello Jonniek2
I have responded to that email now
Thanks
-Ammar
Hello,
Is anyway to geotarget the nav menu based on location (country)? We have offices in 2 countries and we require to show different pages/content to visitors from each region.
I have tried with plugins (if menu) but no luck. Any suggestions?
Hi
I am afraid this would need custom code or a plugin. Natively the theme does not have any geolcation options
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
When will new demos be added?
Hi
We have just added the Landscaper Demo (About a week ago). We keep adding more and more demo’s in a gradual manner. Currently there are about 58 demos. Please do refer our link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Is there a way to toggle complete content containers (several columns with content) on a page?
Hi
We are not quite sure about the toggle state needed here. Do you need to toggle them as hidden or use a toggle element like feature for containers.
It would be difficult to assess/advise on the issue via the comments section. We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I just extended the support today to submit a ticket in your system. But when I click on submit a ticket it says “Your support period has expired”. How can I register the purchase code again or let the system re-check the support period?
Hello @bjoernf
I can see that you have a valid support and should be able to open a support ticket, please log out and log back into your support account once before doing that.
Thanks
-Ammar
Hi there
We can confirm that your support is active. Please log out of your support account and then log back in to refresh the status.
Thank you kindly, MB
Ok thanks! I just submitted the ticket.
BR
Björn
Hello @Bjorn
We have received it and will be responding you shortly
Thanks
-Ammar
do this theme have dark mode ?
Hi
Yes, the theme options can be used to select a dark mode via our color options. Please do refer the Screenshot here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hi Theme fusion,
Which plugin do you recommend with Avada ?
Do you have a partnership with one of them or are planning to have one ? I am working on a website with membership functions, so I d prefer to know which one is the best linked to the core of your template
if it is too confidentialité, you could say “confidential” and I will send you a MP to discusswith you about that.
Thanks
Hello @sbroquet
We have a very detailed article on the best membership plugins available out there, however we have not officially tested any specific membership plugin ourselves so please do read the plugin documentation once, you can read our detailed article here please => https://bit.ly/2uqGKoe
If you need further assistance with this, please open a support ticket and our team will get back to you very soon.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi There is the esport demo available yet, I have just reinstalled AVADA after a long time and dont see it listed in the demo of 6.1
Hello @wpexpertnews
The eSports demo is definitely available to import, please make sure that you are using our latest version of theme that is 6.1.2 and if the issue persists please open a support ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Ammar. as soon as I went to 6.1.2 it was resolved many thanks
Hi
We are happy we could help
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi team, I have a question that is ” if we upgrade the theme from vers 3 to 6…what are the consequences of the update, will we loose the content and pages/navigation etc.? “
Hi
This is certainly not the case. We do have a documentation on how this can be done, https://theme-fusion.com/documentation/avada/install-update/updating-avada-older-versions/
We are unable to see a purchased batch on your username. Can you please let us know if you have purchased the theme from another user account? (please do let us know the username to verify the purchase)
Thank you, Shaminder
Hi Guys,
I just received a message from Google to to say ‘Breadcrumbs issue detected’ and inside the email it says ‘The following warnings were found on your site: data-vocabulary.org schema deprecated ‘
I am running Avada 5.9.1 as we only update once a year on this particular shop.
Is this error something I can fix in the current version or is it fixed in the new updated Avada?
Thank you in advance.
Regards, JHorene
Hi
This has been addressed in the latest version of the theme. Kindly update the theme and recheck the issue
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hey, Are we getting an update to get this webmaster tool warning fix? data-vocabulary.org schema deprecated, i looked at the code and its from the avada…
Thanks
Hi
We would need further details to check the issue. It would be difficult to assess/advise on the issue via the comments section. We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Submitted a ticket.. thanks
Hi
Thank you for your update
We look forward to helping you!
Thank you, Shaminder
Avada 6.1.2
Hi
If your site is one siteground hosting then please ask your host to disable “External Links Rewrite” inside User Area -> Site Tools -> Security -> HTTPS Enforce
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello Team,
Issue with Navigation, a option under Fusion Page Options, Header > Main Navigation Menu, I apply a custom menu for a page, but in mobile it show general mobile menu, so please tell how will we fix custom menu for mobile for that page.
its urgent, so please reply us on priority basis.
Hi
This would happen if you have added a menu specifically for mobile mode by going to WordPress admin panel dashboard → Appearance ⇒ Menu ⇒ Manage Location. Set the select to mobile menu to empty and this would fix the issue
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Awesome Theme, but there is a bug in the Galery feature. On an 4k Monitor (3840×2160px) the column / row calculation is wrong. If i use 3 images per row, it will display only 2 in the same row and the third image will be in the next row. When i switch the Monitor Resolution to 1920×1080px all imgages will be in the same row.
Hi
Thank you for the details. We will make the necessary checks at our end and if we do find a relevant issue for the same then we will be addressing this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks Guys, you are great!
Hi
Thank you for kind words
Regards, ThemeFusion Team
SPECIAL NOTE: If you have updated to Avada 6.1.2 and it appears that you are experiencing issues like blurry images or images not showing, please make sure that you apply patch #417434 released after the update.
We have a site with a large number of pages which we cannot longer see the images in full height. We applied the fix but images still not showing right. We no longer have support. Is this a theme bug? How can we fix this without going in every single page editing. All were working fine until recently.
Hi
We do not have issues where the full height of images are not seen. It would be difficult to assess/advise on the issue via the comments section. This can also be due to image enhancement plugins like jetpack, WP-smuch etc or due to lazy load added in the site
I would request you to please perform some basic diagnostics after backing up your site
1) Can I please request you to disable all third party plugins except Fusion builder and Fusion core and check if the issue still persists
2) Please disable any child theme and switch to the parent theme to check if the issue is resolved
3) Ensure that you have no system values showing in red. You can check this by going to WordPress admin panel dashboard > Avada > System status. Please do ask your host to adjust any values that you see in red
4) I would request you to please clear the cache from Theme options, by going to WordPress admin panel dashboard > Avada > Theme options > Advanced > Dynamic CSS and JS and click on “Reset fusion caches”, Screenshot here. Please clear all server and browser cache post this and re-check the front end of your site in an incognito window
5) Finally, please do ensure that you have all theme and bundled plugins updated to the latest version
Thank you, Shaminder
