472 comments found.
Hi I have a question. My new client’s website is using your theme. They told me that the thumbnails of the product photos used to be displayed UNDER the main product photo, but now they are displaying on the LEFT side of the main product photo anyhow.
https://hairevermore.com/product/fusion-hd-i-tip-2/Is there any way to the thumbnails of the product photos to be displayed UNDER the main product photo? Thanks a lot in advance.
Hi there,
Thank you for reaching us 
Unfortunately, product thumbnails under the featured image option don’t exist within the theme.
This is also the case on our demo:https://curly.qodeinteractive.com/product/round-brush/
So we are not sure how your client managed to achieve that, maybe he used some 3rd party plugin or custom code.
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Hello, I know my support for my item has expired but my clients site is not displaying like is was a few days ago. Other than the slider on the home page, nothing else is displaying. The blocks are there because I can hover over and see the pointer change but everything below the slider has a white background.
Never-mind. I figured it out.
Hi there,
We are glad to hear that
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HI, I’ve just installed the “Curly” theme, but the Import tab (http://salonxopgh.com/wp-admin/admin.php?page=curly_mkdf_theme_menu_tabimport) doesn’t work. It says “Sorry, you are not allowed to access this page.”. This is the only tab where I’m getting this error. Is this a known bug? Any potential solutions?
You should try to import your theme from Curly Dashboard > Import here: https://prnt.sc/qn4cud. If you continue to have issues, reach our support team here. Just submit a request and include your wp-admin access and our agent will gladly investigate and help you with this.
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Ah, that one worked, thanks!
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Dear support team, I am facing an issue with the revolution slider on my main page (dagmarhemmes.nl). The slider is somehow not any longer on the very top of the page like it used to be some hours ago and in the prebiew version (https://curly.qodeinteractive.com/). Can you please show me where I can adujst it?
Hello,
Please, fro any question like this one, reach our support team here https://helpcenter.qodeinteractive.com Just submit a request and include your wp-admin access and our agent will gladly assist you.
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I am having problems slider revolution – texts are not aligning. I have deleted and recreated the sliders to no avail. I also see that the version I have is outdated but can’t update it automatically. I need help please.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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Hi where is the caching and how can i delete it. Changes to my site are not being reflected on phones and others devices
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
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Hello,
I’ve updated the last version of your theme 1.4, but its generated graphic problem on my website.
i tried to open tickets on your support but there is this message information:
Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
What i have to do…!!???
Regards
Hi,
thank you for reaching us.
This seems like you forgot to update Curly Core plugin to latest 1.2 version, so please check that.
Other than that, here you can see how to update theme correctly https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Hello
I’m sorry, but the all the update procedure was done correctly, including the update Curly core 1.2 version
Actually my site is completely broken
I tried to open a ticket, but my support its expired, and they ask me to renews support for 49.88 dollars.
Its absolutly unfair that I have to pay for a problem that comes from your update…!!
So, w hat do you propose me… ??
regards
Hi,
We have just tested latest version of Curly in our local installation and everything seem to be working just fine. This may very well be the problem with some 3rd party plugin interference on your side, so make sure they’re all turned off. Also, if you could please provide us with your website URL, we’d like to take a closer look.
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Hi,
URL: https://www.damien-and-co.ch/
Currently to not affects the graphics of the website i reinstalled my last backup, but if you have a email adresse i can send to you the print screen i do before your update, and after…!!!
regards
Hi there,
You can reach us at office@mikado-themes.com with your purchase code and a screenshot of this thread.
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Hi,
email sent right now, I’m waiting for your news.
regards
Hi there,
Thank you. We will take a look at your mail as soon as possible.
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Anyone else having issues with the 1.4 update? My background script text disappears, the pie chart feature is gone, portfolio image galleries are no longer visible, etc. This was all created in the visual builder, nothing custom coded here… I’ve given up and returned to version 1.3
Hi,
thank you for reaching us.
This seems like you forgot to update Curly Core plugin to latest 1.2 version, so please check that.
Other than that, here you can see how to update theme correctly https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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Hi, I have a question, is this theme optimized for gutenberg? Having to create completely different pages between them, can I change background colors, icon colors etc for each individual page?
Hi there,
Our theme is compatible with Gutenberg. The official page builder is WPBakery. All of our demo content is created with it, and we have a lot of custom shortcodes that work only with WPBakery.
If there’s anything else, feel free to ask!
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Hi! The logo on my website was absolutely fine and after some time just doesn’t show anymore. WHat could possibly be the issue? http://www.europeasalon.com
Hi there,
We inspected your site and your logo is visilbe, as you can see on this screenshot: http://prntscr.com/q5nh7w
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Hello, I fixed it before, it keeps disappearing and appears broken on mobile devices. Please help, it is so confusing.
Hi there,
We inspected your site again and your logo looks fine on every screen size, as you can see in these screenshots: http://prntscr.com/qjwvem http://prntscr.com/qjwvm6
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We’re using Contact Form 7 for a newsletter form on the footer, and when we put the shortcode on an HTML widget it doesn’t render it, the shortcode appears as it is, this didn’t happen to us on other themes, is there an option we have to enable to render shortcodes on footer widgets?
Hi there,
Thank you for writing in.
Please submit a request on our helpcenter and one of our agents will assist you.
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Hello, I noticed my visual composer no longer shows up on the frontend. I can probably fix it myself, do you mind sending instructions on how to do this? I am using the Curly theme. Thanks in advance!
Hi there,
We would need to investigate on this.
Please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
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Hello,
I would like to translate the site, do you know how can I make it?
Thanks! Paola
Hi there,
To translate any label in the theme, you would have to use a 3rd party plugin, such as WPML or Loco Translate or Polylang.
This way, you’d be able to translate string of any kind, including the Widget Area names and titles, as well as WooCommerce labels. These plugins are quite straight-forward and easy to use even for the least experienced users. Have in mind that only WPML is tested with our themes, so others might not work perfectly with every element of the theme, but from the feedback of our users, in most cases, there are no problems.
Additionally, if you want to manually translate some strings and go more into details, you can use some translation software like Poedit.
Note that when translating labels from plugins, you will generate files like domain-RU.mo and domain-RU.po. And you need to rename these to follow this expample: core-plugin-ru_RU.mo and core-plugin-ru_RU.po.
If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.
Support
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hello, I have problems with the excerpt of the post the blog page. for the first posts the excerpt are displayed correctly. for the others, I have the lorem ipsum etc…... as excerpt. however the mikado parameters of the posts are identical?
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002336057-How-To-Edit-The-Lorem-Ipsum-Excerpt-TextIf you need further assistance, please submit a request on our helpcenter and one of our agents will assist you.
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Hello , after i installed a plugin for woocommerce i can no longer access curly options from the top bar , and the curly options disapeard from the side bar as well and my web site is no longer working as it should be , what can i do ?
Hi there,
We would need to investigate on this.
Please submit a request on our helpcenter and one of our agents will assist you.
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Hello I am interested in your theme just a question what kind of font have you used.
thanks
Hi there,
Thank you for taking interest in our theme!
The font used is Montserrat,sans-serif, but we have a lot of other fonts in theme options.
If there’s anything else, feel free to ask!
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Hi, since I have installed the curly template, my website is been hacked 2 times. My hosting said that its the template? How is this possible? I have paid 70 dollars? What is the problem??
Can u guys please fix this? I website was working great and then I got hacked. 2 times!!!
Hi there,
Please submit a request on our helpcenter so we can investigate on this.
It doesn’t have to be that this is a theme issue, but we would like to take a look.
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Hi, I observed that on the checkout page, the area to choose payment options are grayed out. So i can proceed to place my order.
When i checked the console i noticed this ?wc-ajax=update_order_review 403.
Please what can be done to resolve this.
Thanks
Hi there,
We would need to investigate on this.
Please submit a request on our helpcenter and provide your site url and wp admin credentials and one of our agents will assist you.
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Hi I would like to know if the appointment booking system in your theme is included and how it would work so as to understand before buying the theme. Thanks
Hi there,
Thank you for taking interest in our theme!
Booking system works with the Booked plugin, you can check it out on this link: https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968It does not come bundled with our theme, but we have made it compatible and usable.
If there’s anything else, feel free to ask!
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Hi! I really love your theme! Great work! I’d like to ask if it’s possible to publish a new update anytime soon? The only reason I would like one is that WPBakery Page Builder v6.0.3 has a bug and the post grid filters are not displayed. They fixed it in 6.0.4. Other than that your theme is perfect! Thank you!
Hi there,
Thank you for your kind words and we are glad you like our theme.
You should know that we are working hard on updating all our themes. So I assure you that the update of the theme will be released soon and if you really need the latest version of WPBakery then I can suggest you send us an mail at helpcenter@qodeinteractive.com and our support team can provide you with the latest version of the plugin.
Thanks.
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