39314 comments found.
Hi,
I am working on a site and I have chosen this theme for this. The site is not open yet. After the last woocommerce update, default filtering system in category pages disappeared.
Do we have to install WooCommerce Product Blocks plugin for this?
Thanks
Hi
We dont really need to install the plugin to see the filters. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, I want to place an Address – Phone # along the top of the website. I am using the Classic theme demo. But I cannot figure out a way to have the address and phone number be above the logo and menu? Please help
The landscaper demo has the top bar I’m looking to put into the Classic Demo
Hi
Can you please ensure that you have a correct header type selected (which has a top header). This can be done by going to WordPress admin panel dashboard → Avada → Theme Options → Header ⇒ Header content, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Guys, I’m trying to create an account theme-fusion.com for support but something went wrong and I’m not getting the verification e-mail. Could you guys have a look, please?
Hi
Can you please ensure if you have also checked the spam section of your email. I am also passing your issue to our support manager. He will be getting back to you shortly if you are still having issues in receiving your verification email
Thank you, Shaminder
Thank you so much for the reply!
I believe re-sending the verification e-mail could suffice.
As I was creating everything at the same time, turns out I tried creating our Theme Fusion account before creating the e-mail account… genius, I know… #facepalm
Regards, Edgar
Hello @FelipeScardoso
I see, if that is the case please create an account again using the same email and you should receive the email, let us know if that doesn’t help.
Thanks
-Ammar
Hi, Ammar!
I get the following message: “This username has been taken, please choose something unique. This email address has already been registered.”
Hi there
Please send your info to support@theme-fusion.com so that we can assist you with this. Please do include a link to this Themeforest comment so that we can recognize you right away.
Thank you kindly, MB
Will do! Thanks!
Hi
We look forward to helping you!
Thank you, Shaminder
I purchased a support extension and no matter what purchase codes or keys from Envato I put in the support site, they will not work. Please tell me how to fix this so I can get the support I paid for.
Hello @dheckler587
You need to put the purchase code that is available inside your downloads (license) area to create an account, you can read all about how to create a support account below, I can confirm that you do have a valid support here.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Ammar, I have created an account already, which I’ve had for years, and have just extended the support. The purchase code I used is from the downloaded license and it still won’t go through.
Hello @dheckler587
In that case please send us an email with your account username and purchase code to support@theme-fusion.com and our team will get back to you very soon.
Thanks
-Ammar
Brilliant product till now…..keep going
Hello @Giantco
Glad to hear you like our theme 
Have a nice day!
-Ammar
hey could this theme handle and flourish with a high traffic site with 600k+ active users?
Hello @ogmanofsteel
Definitely, why not? it is actually not about theme but the server / hosting setup you have so please make sure you talk to your hosting provider about this and get a proper plan, it does not matter which theme you use here as far as you have a solid server that is capable to entertain this kind of traffic.
Thanks
-Ammar
Hi,
After update site menu doesn’t look good in Safari.
Kind regards, EIPIN
Hello @CLeliveld
We have no issues with Safari at all with our latest update, if you are seeing any issues please make sure none of your custom CSS or 3rd party plugin is causing this, if however it persists since you have a valid support please open a support ticket and our team will check this as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Ammar, Deleting Cache solved the issue. Kind regards Carla
Hello @CLeliveld
Glad to hear that
hi, if i install one of the demo layout on an existing site, will my homepage, all other pages, post, blog and widget content still be there? and will your import write over my homepage? about, blog and contact pages or will it create ex about-2
Hi
Importing another demo will override the set homepage, widgets, theme options, menus. If you have a site that already has content made in it then we would not suggest doing a complete demo import
If you need to import a single page of a demo, then you can refer our documentation here
You can also import selected content of the demo then you can do so by going to WordPress admin panel dashboard → Avada → Demo, screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hi guys and thx,
just two more thing so i know if i going to need the theme, do i need to activate the theme to import single page? if yes will that not overwrite everything?
Hello @Birken
You need to activate your license before you ca install our plugin and import demos, same goes for the individual pages, and no they do not overwrite anything at all, the page is loaded individually on its own from the library.
Thanks
-Ammar
if choose to import selected content of the demo will that over wright the post, pages widgets and so on…
Hi
If you only import a single page of a demo via the page builder, then no, this will not override your content. If you import the entire demo, then yes, it will do that
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
what about this one you explain before:
You can also import selected content of the demo then you can do so by going to WordPress admin panel dashboard → Avada → Demo, screenshot here https://prnt.sc/qt0tm5
will that over wright pages and so on…
Hello @Birken
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
i have open a ticket! but is alway faster response here.
Hi
The comments section can not really be used for providing support as this is not an official channel where detail support can be provided.
We request you to please create ticket for any future support queries
We look forward to helping you!
Thank you, Shaminder
i have open a ticket! ticket takes long time
can u check ticket 315462 please
Hello @Birken
We have responded to your ticket already, please respond back to our email there.
Thanks
-Ammar
Maybe you guys should update your default social media icons. Myspace? Dribble? Blogger? xing?
If you include fontawesome icons in the theme why would you not allow that flexibility in the header rather than having us hunt around for icons that match the ones you used in the header.
Hi
Thank you for your feedback If you have any feature requests, recommendations or ideas we kindly ask that you submit this at https://theme-fusion.com/contact-us/. Please select the feature request in the form below, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I will do that but I also believe the question deserved a public answer.
Hello @surerank
In our next version of theme, users will have a option to put their own custom icons so we suggest you to please wait for our 6.2 version that will be out soon.
Thanks
-Ammar
Thank you.
Timeframe for release?
Hi
As mentioned, this would be made part of the theme soon. There are several other factors that do also get accounted for such as theme improvements, ironing out bugs and additional feature request sthat we do need to include. Our dev team is working hard to roll out the future best of Avada as soon as possible but due to several factors being involved in this we really do not have fixed timeframe here and we would hate to disappoint our users by promising one and not living up to it.
As always, thank you for your patience
Thank you, Shaminder
I saw the features for custom uploads for icons. Thanks.
You may want to consider updating your default list though to something current.
What I don’t understand though, is that even in this current version why you wouldn’t just allow Font Awesome selection of social media icons since you include Font Awesome in the theme anyway? Is there something I am missing?
Thanks for the updates that are a big improvement. Updating my sites to 7 soon so looking forward to using this.
I was wondering though if there was a technical reason the fontawesome codes can’t be used in the header social media icons.
Hi team, I have a question that is ”if we upgrade the theme from vers 5 to 6…what are the consequences of the update, will we loose the content and pages/navigation etc.? I made some personalization to the theme“
Hello @iulianhansa
There should be no consequences while updating Avada from one version to another as far as you follow the instructions on our Important Update Information section here please => https://bit.ly/2RXLKbY
However if you have a highly customized theme and a proper child theme is not being used, you may need to shift those changes to child theme first.
If you need further assistance with any other issues please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, Is the theme compatible with WooCommerce 3.9 ?
Hello @danos5d5
Yes, Avada is definitely compatible with the latest version of WooCommerce and there should be no issues, if you need any assistance in this regard, please open a support ticket and our team will get back to you very soon.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
Is it possible to insert revolution slider in the “upcoming events” and “single events” header?
Changing in the view of the event settings page doesn’t work.
Thank you
Hello @Aitorshami
It is possible to put the Revolution Slider inside the Single Events however it is not possible to put it inside the archive pages of any kind, such as upcoming events page.
If you need further assistance with this, please open a support ticket and our team will get back to you very soon.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, i wants to initiate chat using private email. please send your email thus i can communicate.
Hi
Our support email can be reached using the link below
Click Here To Get Avada Support
Once you do add in a ticket, it will be replied to you on the email ID you have used to create your support account. We look forward to helping you!
Thank you, Shaminder
Hi, You should solve this google warning: “data-vocabulary.org schema deprecated”. Google announcement: “As of April 6, 2020, data-vocabulary.org markup will no longer be eligible for the breadcrumb feature in Google Search. To be eligible after April 6, 2020, you need to replace data-vocabulary.org markup with schema.org markup.”. Your latest update 6.1.2 doesn’t address this issue.
Hello @designerdoctor
This was already fixed in our update 6.1 and can be checked in the changelog for that specific update here => https://bit.ly/2RP3oyJ
Please make sure that you are using our latest version 6.1.2 and you should have that fix already applied
If you need further assistance with anything else, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Presell question. Possibile to build an horizontal scroll website with avada? Tnx.
Hi
I am afraid currently this is not an option. However, we do have the option to make vertically scrolling containers as seen in our adventure demo here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Tnx for your reply!
There is some compatible plug in for this?
Hi
As we have not really received much requests for this, we have not really tested any plugin in depth for this. I am afraid we do not have any concrete information on any such compatible plugin
Thank you
really simple question – where is the trigger to not load the animated spinner on the home page when loading? I had it off before it seems but I cannot find where to not have it show/load. I have two sites with them but different spinners on loading. Thanks. Great theme I might add with a lot of configuration options and well worth it.
Hi
Its difficult to assume which spinner do you mean. I am assuming you mean this for slider? Also, we have three sliders and all have different settings(some might need custom CSS). It would be difficult to assess/advise on the issue via the comments section. We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
You set me on the right path and thank you for such a fast response. You nailed it! It was in the Slider Revolution and now I have it off. So may places for so many options one forgets too easily sometimes. Now to do the same for the other site. Thanks a million. Great support but you should already know that. Once again a terrific theme that everyone looking for a superb one should look into.
Hi
Thank you for your update and kind words. We are happy we could help
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Sorry also, can you tell me possibly what dimensions the image is on this page? https://avada.theme-fusion.com/spa/treatment/massage/
Hi
The image in the column is 1000px X 1100px.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you!
Hi
We are happy we could help
Thank you, Shaminder
Hello, I’m looking to import only ONE of the demos. Do you now offer this without importing everything? I saw in a post from about 2 years ago that some changes may be coming when another poster asked this. Please help, I don’t want to download it all.
Hi
We are not quite sure which part of the demo do you need to import. If you need to import a single page of a demo, then you can refer our documentation here
You can also imported selected content of the demo then you can do so by going to WordPress admin panel dashboard → Avada → Demo, screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Great thank you!
Hi
We are happy we could help
Thank you, Shaminder
I have a problem with page title bar background image, I use page title background in some pages, and I can see the background when I am working on, but once I logout, the background for page title disappears, I can see it only if I logged in, any explanation.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, When we can expect update of Revolution Slider? It’s causing some problems. Other themes already have update. Avada have Version 6.1.5 (14th November 2019). New one are: Version 6.1.7 (18th January 2020), Version 6.1.6 (10th January 2020).
Hello @Looneydream
Our team will soon update it on the server and you should be able to update it from there
Thanks
-Ammar
