763 comments found.
Hi, I need to update the Subway theme but I dont have acess to the envato account that they bought it. Please help
and my support time has expired so I cant write there
Hi there,
Please note that in order to get the latest theme update you will need access the account from which the theme was bought through. So I can only suggest you to contact the person that purchased the theme so you can get the latest files of the theme.
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Thank you for your prompt answer. He said he deleted his envato account
Hi there,
I am sorry to hear this, but unfortunately there is nothing we can do about it, we can only suggest you to sign up for your account and make the purchase once again from your side as this will regain your access to the theme and the latest updates of it.
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Hi, I’ve ope a ticket this Friday, but still no answer… Can you helm me please? With OLD 2.6 version, in my main site, after the H2 there a space, and all my site is made considering this space. Here (https://www.bredasys.com/emotional-light-luci-a-led-breda.html) you can see that after the H2 “PER UN PORTONE INDISCUTIBILMENTE UNICO” there are space and then the image.
Now I’ve cloned my site and try to update to version 3.1, but this space are gone: https://test.bredasys.com/emotional-light-luci-a-led-breda.html
How can I restore the previous situation, without messing up the H2 when it to goes to a new line (always in mobile!). Thanks in advance
https://helpcenter.qodeinteractive.com/hc/en-us/requests/5126Hi there,
Support agent has been informed, your ticket will be answered as soon as possible.
Support
Video Tutorials
Qode
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Please, I’ve now 3 tickets still open, my boss will kill me if the site is not OK! In order of importance:
1) https://helpcenter.qodeinteractive.com/hc/en-us/requests/5949
2) https://helpcenter.qodeinteractive.com/hc/en-us/requests/6113
3) https://helpcenter.qodeinteractive.com/hc/en-us/requests/5671
Thanks in advance! Luca
Hi there Luca,
We have located your ticket on our support forum and can see that it has been answered to. Please continue the conversation on the ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
OK 
Points 1 & 3 solved!
Point 2 not!
Hi there,
Support agent has been informed, your ticket will be answered as soon as possible.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have update a wordpress site with your Subway theme, but now, the site is not responsive. How Can I solve?
Hello,
Please, send us here your website link so we could check it closer. Thanks
Support
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Qode
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I upgraded PHP to ver 7.3 on my server and the theme crashes or says page not found when i try to select Appearence – Menus. What could be the reason?
Hello,
Please, just Submit a Request on our Helpcenter here: https://helpcenter.qodeinteractive.com/ and here is an article that explains how to Sign Up and Submit a Request: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Just include your wp-admin access and our agent will investigate. Thanks
Support
Video Tutorials
Qode
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Hi, how to add (call) title and alt to logo in header?
Hi,
Please, open a ticket at https://qode.ticksy.com and our agent will assist you with anything related to our theme and options.
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Anytime I try to active WooCommerce, or even update my PHP to 7.2 from 7.0 the site breaks.
The only error I have in my log is:
[07-Jun-2019 21:03:45 UTC] PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 20480 bytes) in /home/SITE/public_html/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 2081
Please advise
Hello,
This error refers to low resources on your server, and since there are several plugins you are using, once you activate one new, you exceed memory limit. Here is article that could be helpful https://qode.ticksy.com/article/9442
Best, Qode
After updating the thema I can’t find page Qode to customize it! 
Hello,
May we ask you to recheck if you performed latest update on right way: – first update our theme, here are instructions https://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/18279 - then install/activate our new Subway Core plugin – and after you could update other of our plugins And also go to Qode Options and just hit “Save” button to generate new static scripts for dynamic Qode options. Everything should be working well after. Please, let us know how it goes.
Best, Qode
QODE,
On my Shop page I keep getting the “page title area” even after ticking the “Don’t show page title area” this only happened after last update. Any work around, or magic CSS I can insert?
Thanks Mate
Hello,
Thank you for reporting this. It will be fixed for our next theme update. Until then, you could send us here your page link and we will provide you with css for hiding title area for your shop page.
Best, Qode
Problem in blog and post pages after update 2.3—> 3.0.3 site: https://test.bremet.it/news.html
Hi, in my test site I’ve tried to upgrade the theme from v. 2.3 to the latest one, under WP 5.1.1
The blog and post pages do not load correctly, the post, the logo and the footer are missing…
Can you help me to troubleshooting the problem?
Thanks in advance
Hello,
You need to have installed and activated our new Subway Core plugin. You’ll see message about this in your dashboard. That should be enough in order to resolve this. Please, let us know.
Best, Qode
It’s active
Hi,
Thanks. May we ask you also to temporary disable all third party plugins and check if after everything is working well.
Qode
If I disable “Subway Core” the situation it’s a little better… but not totally solved (in the page https://test.bremet.it/news.html footer and logo are charged, but the post are “transparent” but present!)
If I disable ALL OTHERS PLUGIN, all the problems remains!
Hi,
Please, reach us here support@qodeinteractive.com and include your wp-admin access and our agent will check this closer. Thanks.
Best, Qode
Hi, the problem is still here (in 2 sites + the test version). I wrote you an email yesterday.
Hi,
As we could see, our colleague is working on this with you via email..
Best, Qode
Hello,
May we ask you to recheck if you performed latest update on right way: – first update our theme, here are instructions https://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/faqs/18279 - then install/activate our new Subway Core plugin - and after you could update other of our plugins And also go to Qode Options and just hit “Save” button to generate new static scripts for dynamic Qode options. Everything should be working well after. Please, let us know how it goes. If there is any issue, we will of course perform this update on your behalf. Thanks for understanding.
Best, Qode
hi there i know my support is expired … but after update something strange … can u check … ? look here screen shot: https://www.dropbox.com/s/61si6t7co7xgvr1/error-header.png
ideas?
Hello,
Did you make any customization in our theme’s files? Please, try first to disable all third party plugins and update theme again if made modifications. Thanks
Qode
never …
Did you try to disable plugins first also?
Hi, I have a problem with the “Flex Slider gallery”, in my product pages, like this: https://www.bredasys.com/basculante_swing_breda.html
In the right side of the gallery, there are 2 arrows instead of one… a glitch!
Can you help me please?!
Hello,
Try to add this part of code:
.flex-direction-nav a.flex-next:before {
display: none;
}in Qode Options > Global Options > Custom css.
Best, Qode
It works, thanks!
You are welcome!
Will this theme be updated for the latest version of WooCommerce? As of now 11 WooCommerce templates are out of date.
Hi,
We are working on our new updates, we cannot provide you with precise date, but please, use 3.3.4 version of WooCommerce until we release new theme update where latest version of WooCommerce is included.
Best, Qode
hi there some news about theme update … ??? thanks
Hi,
We are working on our new updates, but we cannot provide you with precise date. You’ll be notified with email notification once update is released.
Qode
hi there guys … i need update … i have some strange issue with virtual composer … an idea about timing?
Hi,
Could you, please, provide us further info about issue with VC? Thanks
Qode
This is absolute bad template. I’m doing web on this, but it has a lot of mistakes and bad code: - overwrited VC code, standard function not works, must be disabled in template code - horrible compatibility with WooCommerce, you cannot use a lot of WooCommerce plugins, most of them not works, because template overwrites WooCommerce functionality (impossible change checkout form with plugin). When you use in other language as English, it’s not useable and you must check template code and disable and change it - css is very bad - when you are not a developer, don’t buy this !!!
Hello,
We are sorry to hear about this experience. We included WP Bakery in state that is completely compatible with our theme, also we included a lot of powerful shortcodes into it. When it comes to multi language site, our theme could be use to made it, since it is WPML ready. We will gladly investigate and check above-mentioned issues you are facing with, just reach our support team at https://qode.ticksy.com/ and include your site URL with wp-admin access. Really hope, once all is resolved you’ll change this bad impression you’ve got so you’ll finally be satisfied using our theme.
Qode
Hello. All the widgets disappeared !! It has already happened other times, and I have to put them back on again every time.
It’s a terrible thing. How can you help me
Hello,
This can’t happen by itself because it’s not possible. Please check if you have automatic updates enabled for theme, Wordpress or some other plugin. Also, if you continue to have issues like this, it would be wise to extend support period and submit a ticket to our support forum, so that our agent can track this behavior for the next 6 months.
Qode
Ok one more question LayerSlider WP: License activation is required to receive updates. Please read our online documentation to learn more AND To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hi,
If you need update for any bundled plugin, please write an email at support@qodeinteractive.com and let us know what plugin needs updating.
Qode
mail send by bestseo.it@gmail.com
Hi,
Thank you, you will be responded shortly 
Qode
Two days from given ticket to support, and no answer.
Hello,
We located your ticket on our support forum and it has been assigned to our agent who already answered. Please, check response on ticksy. Thanks
Qode
Thanx for the new update Qode! Slight problem, I updated Subway folder content via FTP in binary …. and my site is now blank? any advice why?
Hi,
Try to enable WP_DEBUG https://codex.wordpress.org/WP_DEBUG in order to be able to see error if any. It could be due to low PHP version. You can write to our support if you continue to have problems at support[@]qodeinteractive.com
Qode
Thank mate, it is someting I did … I fixed via php-admin re uploaded … all work perfect again.
Awesome!
Glad to hear that everything is working now.
Qode
Is there a way to make the Woocommerce Tabs in the Single product fit the full width of the page?
Not to worry I sorted it
Hi,
And thanks for update. Glad to hear that you managed to sort it out.
Qode
Thanks for updated theme mate, but how do i load update without messing my site up?
Hi there,
First create full site backup just in case, and then upload subway folder files over existing ones on your server: wp-content / themes / subway. After that uninstall existing required plugins and install new versions from the message box which will appear at the top, and finally save changes from Qode options in order to make sure that your color settings are applied. Also don’t forget to update WooCommerce to latest version. Update instructions are available on this link https://themeforest.net/item/subway-responsive-multipurpose-wordpress-theme/5898023/support
Qode
Thanx Qode, I’ve updated the theme and works great … hmmm just Layerslider that refuses to update? any reason
Hi there,
It sometimes fails to update because it doesn’t have function which will state that it is part of end product, but you can simply delete it, and to install it again and latest version will be installed which is 6.4.4. If that is the version you already have installed it is most up to date version included with the theme.
Qode
