Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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hi , when i active yith wish list my wordpress admin panel down . my host provider say that is a problem about yith wish list . how i can fix it ?

Hi,

Can you submit a support ticket here?

Hi Guys, where can i find the site-attribute, to set a site as a parent or sub site? It´s not where it should be in the site navigation.

Hi,

If you mean multisite, it’s about Wordpress, not Flatsome.

Hi there, thank you for this answer. I do not mean multisite. I mean:

www.toplevelurl.com

www.toplevelurl.com/parent/

www.toplevelurl.com/parent/subsite

^^ this adjustment, regularly can be made in the sidebar under site-attributes. So any site can be a sub-site of an already existing site. But I can not find this attribute in the sidebar of my flatsome installation. Here you can find, what I mean: https://en.support.wordpress.com/pages/page-options/

Hello, I have sent 2 emails to your support and no one is responding on them for days?

Hi,

Support tickets are answered in 48 hours in general and might be a little delayed on weekends. I sent a request to our Help Desk. Both will be answered soon.

Hi there, I love this theme! I need to understand how to change portfolio-page, switching 4 column images to 3 columns and collapse space between images. Someone can help me? Thanks

Hi,

You can edit the portfolio layout by copying the flatsome/template-parts/portfolio/archive-portfolio.php file to the child theme folder with the exact folder structure. Add col_spacing="xsmall" columns="3" parameters among the others of featured_item_grids shortcode on line #22.

Thank you! it was so easy also change /inc/shortcode/portfolio.php changing columns and spacer there.

Last question, can I change “Nav Icon Menu” names on mobile, switching “MENU” to “ALL”?

Hello Flatsome creators. In a future update can you please remove the “Instagram Feed” within the UX Builder. The plugin that you are referencing has been discontinued since Sept 23, 2019.

Source from author of tool your packaging with your theme: https://github.com/scottsweb/wp-instagram-widget/issues/127

This causing confusion as to why people are getting invalid response from Instagram. Instagram is purposefully blocking this plugin.

Either find a replacement please or just remove this from UX Builder all together. It’s confusing why it’s not working for those who have not done their research why it’s discontinued. Further, keeping it could potentially cause a security risk as no one is maintaining this plugin anymore. One more point if for whatever reason Instagram decides to change how they pass informationt to this outdated tool it could potentially break lots of websites who do depend upon this.

Thought you should like to know.

Hi,

Neither Flatsome nor UX Builder doesn’t use such a plugin for Instagram Feed. Instagram Feed element is embedded in the core of Flatsome. Plus, the Instagram Feed element uses the latest Graph API, so Instagram doesn’t block it. You just need to follow the steps in this doc to be able to run it properly.

When i activate theme it giving 524 error,when i use woocommerce normal basic theme no issue at all. Why flatsome giving error?

Hi,

Can you submit a support ticket here?

Order by date doesn’t work! Don’t show the latest products first. Please fix it.

Kind regards.

Hi,

If you mean Shop/Category pages, I double-checked and it works fine. Did you clear cache (web server, CDN, plugin, browser, etc.) and transients (Woocommerce->Status->Tools) after updating?

Fixed! The problem was generated by a snippet added by the client in the child theme :-(

Sorry for the advice.

Kind regards.

Thanks for letting us know it’s working now :)

Hi, images on our product catalog page appear blurry. “Uncropped” is checked, plugins and theme are up to date… How can we fix this issue ? We sell small items, products need to be as clear as possible. Thanks for your help!

Can you please ask one of your support agent to have a look at our issue ?

issue fixed thanks anyway

Thanks for letting us know :)

Hello ,

flatsome instagram feed has returned invalid data

can you fix the problem please thank you

Hi,

Thanks for letting us know :)

Hello, unfortunately there is currently a rather serious problem at flatsome, which apparently is not being addressed by support. With the animations Fade In Right & Fade In Left there is always the error that you can zoom out of the page until all animations have run out, with a long page this is very annoying.

We work together with 7 agencies that all use Flatsome and none of the agencies has received any help. It doesn’t matter if the support somehow answers when the support system doesn’t work properly, ends up in spam and so on. It seems a bit like support is not given very gladly, that’s very sad. If there is a workaround for this, please comment here because the support system doesn’t help, it just doesn’t work well. Several people need a reasonable answer to this problem or an update… and half of the people here complain that they don’t get an answer. I think to give short help here in the comments so that EVERYONE can see it is not too much to ask for a product with customer orientation.

Hi,

I can’t find a ticket sent from this account since Nov 2, 2019. Can you share the ticket number? So, I can forward the issue directly to our developer team to check.

Hi, I use the WooCommerce > catalog -> lay out> list style -> Wide. This looks very nice for my products. You only see 1 product each row. But for my category’s not. I want the category just normal. Also the normal product view on the home page looks very little right now. Is this possible to fix?

Hi,

Can you submit a support ticket here?

great temolate my favorite template https://organichemp.eu/

Hi,

Thank you! Nice design :)

Can i buy Flatsome theme here: https://www.gplplus.com/flatsome/?gclid=EAIaIQobChMIjMP66eCb5wIVzcmyCh0CvAntEAAYASAAEgKde_D_BwE#table Is this offer same as here, on themeforest? What is difference bitween buying Flatsome theme on themeforest and on gplplus.com?

Hi,

That’s a pirate website and we can’t guarantee you’ll get a clean and reliable files from there. Also, we don’t provide support for such illegal purchases. The PHP codes and files of Flatsome are under GPL but the other parts (UX Builder, header builder, etc.) are not. So, as I said it’s illegal no matter what they claim.

Hello, I have been waiting for over two years for you to make youzer compatible with your theme. I have been holding out on your theme due to this reason. The plugin developer even contacted you to partner with you on this compatibility. Can we please get this compatible, so I can purchase and improve my website? Thank you

It is in your comments. The user name is KaineLabs.

He posted it in the comments. if you type Kainelabs in the comment search of this page, his name and question shows up. I can ask him to make contact again if you like.

Yes, please. He can contact us from here.

Hey, I am looking to buy this theme. One of my friend already using this theme. He told me that this theme is good for e-commerce. But I am a blogger. So is this theme good for blogging too? Actually he told me that this theme doesn’t provide any sort of pagination options when we create custom blog post pages. Is he right? Can’t we have any option for pagination?

Hi,

We haven’t integrated pagination for custom blog pages created with shortcodes yet. But the default Wordpress blog pages come with pagination.

Are you planning for it for future updates? Actually I loved this blog interface of your theme. I would be a great feature for bloggers. I wish you will think about this. For now, I think I have to move to another theme. B.t.w. thanks for your reply.

Hi, just updated but realized that in the product page, when scrolling to the images the main image is blurry, it loads the 150×150 image to a 600px size. In the lightbox the image looks fine, why can be causing this? thanks a lot

I just uploaded the last version of the theme and now it looks fine. Can you confirm that it is the new update?

Hi,

The latest version of Flatsome is v3.10.3 and it contains a quick fix for blurry images on product galleries.

I would like to know if your theme supports the use of wpml, because I installed it on my site, but it doesn’t seem to me to be compatible as it is written in your presentation. please reply

Hi,

Flatsome is compatible with WPML and there are thousands of Flatsome users use WPML without any problem. Can you submit a support ticket here?

you not helping us!!!!!! this happened too many times and now our site is broken!!!!

Hi,

When you try to update a theme or plugin in Wordpress, there is always a possibility of a problem. So you need to take a full backup before each update and test it on staging first if possible. Trying to update directly on the live site without any backups can cause such problems. This is not a case with Flatsome or any other theme. Please contact your hosting provider and get information about when the last backup was made. If necessary, you can restore your site from the last backup with their help.

your update destroyed my site!!! and you not answering me

Hi,

When you try to update a theme or plugin in Wordpress, there is always a possibility of a problem. So you need to take a full backup before each update and test it on staging first if possible. Trying to update directly on the live site without any backups can cause such problems. This is not a case with Flatsome or any other theme. Please contact your hosting provider and get information about when the last backup was made. If necessary, you can restore your site from the last backup with their help.

hi sir , i am getting this error, how will it update , please check . .Your theme (Flatsome Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

Hi,

Please follow this guide to update the theme.

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