2000 comments found.
Hello. Have been using your theme for few years now, but just installed and started to use Woocommerce on it. I am working my way through some issues, but the main one is I can’t figure out how to get the “Proceed to Checkout” button on the cart page. Is this an update for compatibility on your end or am I need to do something on mine. Hazel theme is updated to more current version. www.mikejulie.com/shop/
Thank you.
Hi there,
Please check our guidance on how to set up your shop here.
As once we test this we do have the button in the cart.
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi – how can I hide the title on a single product page?
Hi there,
You may add this code to Appearance > Customize > Additional CSS
.woocommerce .product h1.product_title {
display: none;
}It will remove the title on single product page as you requested.
I hope this helped!
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I am a registered user for several years, very satisfied with the use of Hazel theme. Recently I have detected that I cannot load multiple images from the gallery in the portfolio. Now I can only do it by repeating the load of a single image. Has anyone had this problem and was able to solve it? Thanks in advance.
Martin
Hi there,
Glad that you like our theme!
We have tested this on our end and I can not replicate the issue. So please check if you have some 3rd party plugins installed that might be in conflict with the theme, and try to deactivate them to test if this is the case. Also, check if your theme is updated to the latest version. To update the theme you can follow the procedure from here
If you still encounter issues I woudl kindly ask you to submit a request at our help center and our support team will be more than happy to help.
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After 4.3 / Wordpress 5.3 update, the archive/category layout options on the back end don’t change the archive/category pages. They are all using the “Blog Large Image” layout no matter what layout is selected.
I’ve overridden by changing the “else” template to the one I want on lines and 32-33 in /templates/blog/blog-structure.php
Hi there,
Thanks for notifying us about this and you should know that our dev team has been notified and this will for sure be included in the next theme update.
Thanks once again.
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Hi there,
Is it possible to have a top and a left menu activated at the same time?
Kind regards
Hi there,
Thanks for taking an interest in our theme!
Within our theme options you may have only one main menu activated and selected for your pages. You could, however, use the side area if you wish. https://www.screencast.com/t/elgLOoz1Tky
Where you will be able to add your content in the Widget area.
If you have any additional questions feel free to ask anytime.
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Hi, I would like to know how I could add the .title.has_separators h1 on mobile devices… thanks
Hi there,
Could you please provide us a bit more information on what you would like to achieve. Your website URL would be helpful as well.
Thanks.
Support
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Thank for the quick reply. I was able to achieve what I wanted to do by adding this custom CSS : @media only screen and (min-width:1000px) { .title.has_separators h1 { white-space: nowrap; overflow: hidden; } } @media screen and (max-width:1000px) { .title:not(.breadcrumbs_title) .title_holder { padding:0px 0!important } .title.has_separators h1 { /! border:none; */ border-top: 3px solid; border-bottom: 3px solid; padding:9px; white-space: nowrap; overflow: hidden; } }
/! Title separator H1 */Hi there,
Glad you have managed.
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I might have another question that I can’t seem to fix. I would like to change the mobile header break-point so that the logo in the header doesn’t overlap the menu : https://staging.lafolletablee.com
Thanks
Hello there,
You may reduce the overlapping by adding this code to Appearance > Customize > Additional Css
@media only screen and (max-width: 1400px) and (min-width: 1024px) {
nav.main_menu>ul>li>a{
padding: 0 18px;
}
nav.main_menu > ul > li > a{
font-size: 13px;
}
}I hope it helped and for any additional questions you have I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello I puchased this theme and now two plugin are not getting activated WPBakery Page Builder and layer slider. 1) for WP baker there is no key or anything is the file and 2) for layer slider the purchase code is missing from license file…please help.. thank you aki
Hi there,
These plugins comes bundled within our theme and does not need any activation or licance key. Please read about bundled plugins here
For any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
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it is asking me though I can send you one image..if you can tell me your email address
There is a new version of LayerSlider WP available. View version 6.9.4 details. Automatic update is unavailable for this plugin.License activation is required in order to receive updates for LayerSlider. Purchase a license or read the documentation to learn more. Got LayerSlider in a theme?
this is what is see
Hi there,
As this is a bundled plugin when the theme does get updated the latest versions of the plugins will be included as well.
Thanks.
Support
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I just bought Hazel and I have the following message on WordPress: “Please activate your copy of WPBakery Page Builder.” and there is no way to activate the activate the plugin and for this reason I cannot work with Hazel, so I need as soon as possible the way to activate this plugin and start to create the website with Hazel. Looking forward to your response as soon as possible. Thank you.
Hi there,
Thanks for writing in. WPBakery does come bundled within the theme and you can read more about bundled plugins here, so you do not need to activate any license as the plugin comes bundled within the theme. For any additional questions you have, I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
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Hola! He intentado mterme al soprote de artículo y no me reconoce el códgio de compra, por lo demás mi problema es el siguiente:
Estimados, compré el tema HAZEL que tengo instalado en www.cuentacarton.cl Sin embargo, cuando busco mi web en google me aparece lo siguiente:
エルゴグリップ欧文4連 … – cuentacarton.cl https://www.cuentacarton.cl/que-hacemos エルゴグリップ欧文4連 シヤチハタ 【×5セット】 5号 1個 ゴシック体 （まとめ） 回転ゴム印 cf-45g 楽天市場通信通販ショッピングオンラインショッピング買い物プレゼントギフト贈り物贈答品お中元お歳暮お買い得ダイエットダイエット食品カロリーカットスッキリダイエット茶ダイエット …Esto me ocurre desde que cambie el template, no encuentro la página que origina esto, agradecería orientación
Saludos
Hello,
Thank you for using our theme!
Please note that we only offer support in English. Translating software is not reliable and we would like to avoid using it in the future so please submit your tickets in English.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thank you in advance!
Support
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Hi, in my woocommerce dropdown menu i see a html code displayed instead of the Currency Symbol and Price. < span class=“woocommerce-Price-amount amount”> € 0,00< /span >
How can i remove it? i have this problem after the latest update.
Hello,
Thank you for using our theme!
Since this issue does not occur on our local installation of the theme please try following this article on how to update the theme correctly.
If this does not help please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
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Hi, I re-installed wordpress two times and your time a few times. And the same error still come back. I removed the code now with the css code .shopping_cart_dropdown span.total { display: none; }
what can i do now, because reinstall wordpress or your theme doesn’t work.
Best Mar
Please submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thank you in advance!
Support
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Thanks for the update! and what is the folder “theme19” in the file hazel.zip?
Hi there,
Wrong theme file was mistakenly uploaded on ThemeForest. We corrected this now. Please download our theme again. Sorry about the inconvenience.
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Hello. One stupid question. Where can I change the url the logo is referring to? Can I give the logo an individual url/link? Not wanting it to target my startsite. Thank you very much
Hi there,
Unfortunately, since your logo is uploaded to your site, the url will refer to the folder on your server where it’s located.
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Hi!! We have loved using this theme, but recently I noticed that the YouTube videos linked in our Portfolio are no longer showing up. The YouTube ID’s are correct because they were working once upon a time, and randomly, they just stopped appearing altogether. It’s like they are still there, but you just can’t see them. It’s just a big blank empty space. Any thoughts as to why this is happening and how to get them working again?
Hi there,
Please provide your site url so we can investigate on this.
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Hi! Here is a link to one of the pages experiencing the issue (The YouTube video should appear on the second slide) https://madisonmain.com/portfolio_page/cowangates-digital/
Thanks!
Hi there,
Please try updating your theme and theme plugins.
You can do this by following these steps:
Download latest theme zip file from ThemeForest
Extract it and locate hazel.zip
Extract hazel.zip and locate hazel folder
Copy/Replace the content of hazel folder to /wp-content/themes/hazel folder of your web site.
You need to delete the core plugin before updating the theme. If it still breaks, you need to delete the core plugin manually from your server. If the site remains broken, you then start deleting all theme plugins one by one until your site comes back up, then install the new versions of the deleted plugins.
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The Facebook option for the share feature on blog page and blog posts has not worked for some time. Is this are issue with FB changing something the theme is not compatible with it? When you hover over the FB option the link address preview in the bottom left of Chrome says “javascript:void(0)” where the others options do not. Thank you
Hello,
Please, send us here your website link so we could check this closer. Thanks
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thank you. https://www.mikejulie.com/blog/
Hi again,
Please reach us at support@select-themes.com with your purchase code, your site url, wp admin credentials and ftp host, username, password and port so we can investigate on this further.
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My website is not working correctly since I upgraded the Hazel theme. My logo has disappeared, the map on the contact page is gone, my social media links have disappeared. I have removed and re-installed WPBakery as suggested in your public support articles and comment replies and I’ve cleared all caches but the problem persists. I have had nothing but trouble with this theme. It seems everything I want to do takes at least half a day of reading support articles and troubleshooting. I’m no web designer but it seems from the other comments on the theme page that even WP experts are finding your theme cumbersome and glitchy. It shouldn’t take 2 weeks and a paid support upgrade to fix issues every time an upgrade is performed. I also notice that your replies to negative comments are condescending and almost always end in a suggestion to contact paid support. This kind of metered support is a rort! Obviously your income relies on forcing customers to buy additional support for your inferior product. I won’t be paying for another support extension so unless you can tell me how to easily fix the issue I would like to know how to request a refund for the theme and the support upgrades I have had to purchase in the past just to keep the theme functioning.
Hi there,
We are sorry you have such bad experience with our theme. From the looks of it, it seems that your core plugin is not updated. If this is not the case, please provide your site url so we can investigate on this.
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Hello, No matter I do, the “Portfolio List” is distorted in home page and I can’t show the desired number of columns (3) in chrome…. seems works better with explorer and edge, but everyone I know use chrome…. http://kuzinas.com/ try to open with chrome and scroll down to portfolio…. Although my “Support” is expired i think this is not personalized support matter hence wanted to ask here….
Hello,
Thank you for reaching us!
It seems like you’re using Image gallery, which is default WPBakery shortcode and would work exactly the same in the default Twenty Nineteen theme. So the problem is not in our theme. From the inspection of Image gallery shortcode, we could see that it’s adjusted to show 5 columns https://www.screencast.com/t/XZp1tsUDl so perhaps you may want to take a look at shortcode options for column number.
If there’s anything else, please let us know.
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Dears thanks for your quick response…. I could not fix the portfolio and I changed (Temporarily) to image gallery…. but for your review, now, I convert back to portfolio…. Please have a look at it now… The Portfolio module doesn’t show 3 columns in chrome…
Hello,
From our side in Chrome, portfolio list is in 3 columns, have a look https://www.screencast.com/t/T5pfhtQDGk2u Even in the code columns are 33% wide https://www.screencast.com/t/4YcC7qRP0d8 Don’t really know what is the issue.
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Hi,
Perhaps you may want to try to clear browser cache. If that doesn’t do the trick, try from some other machine.
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Is there a possibility to outline a text in a slide? Now the text disappears in the background. A sort of stroke or outline will solve this problem.
Hi there,
Could you please provide a link so we can know what you are referring to? Thank you.
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The font colour is white, and some areas of the background picture (slide) is also white.
Hi again,
You can achieve an outline effect by adding this css code to Appearance >> Customize >> Additional CSS:
h4.slide_subtitle, h4.slide_subtitle + p {
text-shadow: -1px -1px 0 #000, 1px -1px 0 #000, -1px 1px 0 #000,
1px 1px 0 #000;
}
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Hi, we like the theme very much. But we have a problem. The footer is not responsive on mobile.. How can we fix this? For now we made it not visible on mobile with costume CSS, because it was really ugly. The footer on mobile was really long, you could scroll for a long time. Can you help us? Gr.
Hi there,
Please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Or provide your site url here so we can investigate on this.
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Stage#mundo#.nl (without #’s)
Hi again,
Please reach us at support@select-themes.com with your site url and your wp admin credentials so we can investigate on this further.
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Hi, I´m updating from 3.6 to latest version but after replacing parent theme this message displays: “The site is experiencing technical difficulties”. Before replacing parent theme I´ve replaced js_composer that I found inside parent theme, but no luck yet. Can you help me?
Thanks in advance!
Hi there,
Please try updating your theme by following these steps:
Download latest theme zip file from ThemeForest
Extract it and locate hazel.zip
Extract hazel.zip and locate hazel folder
Copy/Replace the content of hazel folder to /wp-content/themes/hazel folder of your web site.
You need to delete the core plugin before updating the theme. If it still breaks, you need to delete the core plugin manually from your server. If the site remains broken, you then start deleting all theme plugins one by one until your site comes back up, then install the new versions of the deleted plugins.
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Hi, thanks for your answer. Will try, I hope this fix it
You’re welcome
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Hello, I bought the Hazel theme that comes with LayerSlier and WP Bakery. The Hazel theme is up to date, but it says I cannot update these other two features without an item purchase code. The code is blank for the LayerSlider. How do these two items get updated? – It is affecting the functionality of my site.
Hello,
If you’re running Hazel Version 4.1, you should be able to update WPBakery Page Builder to 6.0.3 and LayerSlider to 6.8.4, from Dashboard > Updates. If you have any further questions, please submit a ticket on our support forum https://select.ticksy.com/ and one of our support agents will assist you.
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