461 comments found.
Can i use woocommerce payment gateways for accepting donations?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Images of my team members have started to disappear from their individual pages. Help please.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Changelog for 1.7 version? Documentation site for this theme only goes up to 1.3. Please advise.
Hi,
maybe there was some cache problems.
Remember that you can also contact us through this form for any technical informations : https://support.nicdark.com/support-contact/Have a good day Bye
Hi nicdark,
I bought your theme with envato …. the installation is going well for the shortcode but the nd-donations-export-part-x are empty of values, so the importation for don’t work see : https://prnt.sc/qr8wuf
Can you fix it please
thanks ema
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have posted some pre-sale queries in http://support.nicdark.com/pre-sales-questions/ but didn’t get any reply.
Hi,
thanks for your message, tomorrow you will receive your answer.
Thanks Bye
Hi, I didn’t get any reply yet.
Hi,
I have already checked and send it again.
Have a good day Bye
How are you, I have not been able to register in the support area, since no reply email arrives.
On the other hand I would like to help me, since so far it does nothing at the time of importing the “nd-shortcodes-export.txt”, I copy and import, and it does not load or do anything, it is as if I had a error or not the button served.
I would appreciate your help. Regards!
Hi,
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/
We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hello, I’m trying to install but I have errors in the demo import like this one. “Failed to import “Headquarters”: Invalid post type locations”. How can I fix this? Kind regards,
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello!
1) How can I change the amount fields? I need to add my own prices. 2) Is there a way to enable a filtering option in Causes?
Thank you
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
I have purchased this theme 1 year ago. Recently My hosting is expired and Now I am going to create the website from scrtch. But the problem is that I can not import theme option > nd-shortcodes-export-part-1. Nothing has happened. Would you please tell me whats happened.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hello, please i have an issue with this theme set up, can’t seem to find the different demos for use
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, when you paste the demo content, the template does nothing, it’s as if the button doesn’t work. Nor can I send support ticket. I tried and not sending the form, please help It’s part 1 that doesn’t work, like the previous comment
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hello everyone have anything problem with import files …? i have problem with part 1 for theme options
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Can you reply me. Because you answer before 2 days. And dont reply again
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
My name is your forum akhs187 With email akhs187@gmail.com
Is secured from another user right ? Because i sent and login access
Hi,
don’t worry the forum is private so anyone can’t read the conversation except the administrator.
Have a good day Bye
Hi, I bought this template : http://www.nicdarkthemes.com/themes/charity/wp/demo/. But I don’t know how to have the image’s effect like your principal slider with my image ? Can you show me ? Thanks and have a good day.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi there. I wanted to know in your theme if it has a credit card payment feature ?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I am unable to open a ticket on your support site. I keep getting a message to check all fields even though I have filled them all in including the validated purchase code
Hi,
Remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye
Im still going having issues importing the demo. I increased memory limit PHP already. Im having trouble send a ticket as well. See screenshot: https://s3.amazonaws.com/www.fgqa.club/Screen+Shot+2019-10-12+at+4.16.40+PM.png
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi, I opened a ticket in http://support.nicdark.com/. Thank you.
Thanks
Hi, I’m waiting for an answer…
Hi,
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).
For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).
Have a good day Bye
Hi, I do not wish to be controversial, but see the comment above. I opened a ticket 12 days ago…
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Have a good day Bye
how can I modify this nd shortcode to also make the text color white? this is for the main navigation menu.
nd_options_customizer_labels_color_new nd_options_border_radius_30 nd_options_padding_0_15_important
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Does this theme work with elementor page builder?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
This isn’t a support question. its a general question. please answer in the comment section so other customer/potential customers can see the answer too.
Hi,
yes sure, it’s not a support question, for this reason as you can see on my reply above I have shared to you the pre-sales form and not the support one.
Have a good day Bye
Can someone please reply to my ticket its been three day!!!
Hi,
This is very strange ! Please can you please send me the link of your ticket? in this way I can see the response time of my team.
Simply log in to our support forum with the data you chose during registration, once logged in click on the button at the top right “My profile” and then click on the “Topic Started” link to see all open tickets.
Bye
