23241 comments found.
sir i have install WPML but it link not showing on admin panel anywhere?
https://prnt.sc/qwr110Further I install and when I activate my site shows : https://prnt.sc/qwr3pp
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, pre-sale question. How your theme build around WPBakery can also work with Elementor? Is it possible to re-style your theme templates with ElementorPro?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compaitable with Elementor Pro plugin, but you can not use Elementor Pro plugin for editing the Demo elements because those Demo’s has been made using WP Bakery plugin, So if you want to use Elementor Pro plugin then you have to start from Scratch.
Best Regards.
Hi,
Quick question please: Can the responsiveness be disabled using the below setting?
https://ibb.co/ZNRjx4mThank you
Hello,
Yes, This disable the responsiveness option, You can read more and all about it here: https://wpbakery.com/video-academy/category/responsive/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/11/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
please suggest any other free plugin to translate & currency convert ? WPML cost very hight.
Is there any way I can setup the translate & currency convert for free with WPML or any alternative free solution for it ?
Hello,
You can use Polylang plugin as well, It is free and for MultiCurrency you can use WOOCS plugin it is also free.
Best Regards.
Hello Sir I want make following 3 change
1) want to add some more field to the registration form, like address, contact number, organization name, country, customer type (wholesale/retailer/consumer) etc..
2) want to add captcha to registration form protect from spammer
3) user email verification required before user can login to website.
what do you suggest to make these feather enable..any additional free plugin or any other option ?
Hello,
1. Sorry to say that but there is no option in the Theme for it, you have to use any third-party plugin for it, OR it requires Customization, Please read and follow the instructions written in below-given articles:
https://medium.com/visualmodo/how-to-add-woocommerce-custom-fields-in-registration-form-79fe7414b0ca
https://www.cloudways.com/blog/add-woocommerce-registration-form-fields/
https://wpeverest.com/blog/woocommerce-registration-form/
2. You have to use any third-party plugin for it, by default WooCommerce does not provide this functionality.
3. You have to use any third-party plugin for it, by default WooCommerce does not provide this functionality.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
for the 2nd and 3rd point do you suggest any plugin ?
Hello,
Sorry to say that but we have not tested any of the third party plugin for this reason with the Theme so we are unable to suggest you on it, you can try any third party plugin for this with the Theme at your own risk.
Best Regards.
hello , i sent from 21 days ago , and no body answer , I had many problems working on theme , i want to cancel my purchase please answer ASAP ticket #79928
Hello,
Really sorry for the inconviniance, We have received your support ticket 1 month ago and we have replied your support ticket 1 month ago as well with a proper solution as showing in this screenshot: https://ibb.co/VDhF5QM
And now after 25 days you replied your same ticket, and for your kind information the support ticket which not get the reply within 48 hours, our support system will automatically close that ticket and we are unable to solve the closed ones, so in that case you have to open a new support ticket.
And I am sorry but this is not our support fault, you replied your support ticket after 25days today.
So please create a fresh new ticket now and always for every single new issue you will face as this is our system requirements.
Best Regards.
When will you be updating your theme to work with the latest WooCommerce 3.9?
Also, when will you be updating your theme with the latest updates for WPBakery, Ultimate Addons and Slider Revolution? I’ve been checking every few days for an update.
Thanks.
Hello,
This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto 
&
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
And we are working on the new Theme update as well you will find it soon, Please be patience till that. Once the update will be released you will get the email notification from Envato.
Best Regards.
Do I need to uninstall the current plugins in order to install the ones I downloaded from the link you provided? I am not seeing a way to update them only to reinstall them.
Hello,
Yes, you have to delete the current version of the plugin from your site and Install and Activate the new version and it will work for you.
Best Regards.
I bought your theme. https://www.portotheme.com/wordpress/porto/shop16/ This demo is not in the theme. I want to use it, can you send it to me
Hello,
You will find the Shop Demo 16 under Porto >> Setup Wizard >> Install Demo as showing in this screenshot: https://ibb.co/NT9cBDp
Best Regards.
It does not contain the same content as Demo 16. Demo 16 content is not among the templates. Do you install and test Demo 16?
Hello,
I have tested it at my end on my test site and finds you are right, Its an issue. I am really thankfull to you, for notifying this issue to me. I am forwerding this issue to the development department for testing it in deep and solve it with the upcoming update of the Theme, Please be patience till that.
Thanks for your understanding.
When will the update arrive?
Hello,
We are working on the new Theme update and soon you will find the new update of the Theme, Please be patience till that.
Thanks for your understanding.
Dear Theme Authors, the Mini Cart is broken in Firefox Desktop (Windows 10) with all latest plugins, themes and WooCoomerce. It cannot be clicked and it does not show the cart content on drop-down. Tested it on several browsers and computers and even other stores we know are running Porto and WooCommerce that are not ours.
Hello,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site as it is working perfectly fine at my end on my test site.
Best Regards.
Is it possible to use the domain.com as main page and link the shop pages on a subdomain shop.domain.com (1* WordPress)?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that as per my knowledge, This is not possible as there is no option in the Theme for it, and Shop page and Main page both comes from same Theme so it is not possible to divide the Theme on Main and Sub domain, but if you want you can use any third party plugin with the Theme for it which provides this functionality.
Best Regards.
I’ve created a local machine to compare from one settings to another, but I can’t seem to find what is causing to disable comments on members page. The wordpress normal settings is active, what I’m not seeing? Could you help?
Hello,
I have tested it in deep at my end on my test site as well and finds that comment only works with Portfolios, Posts, Pages, not with Member Custom Post Types and this is the default functionality of the Theme, Member Custom Post type is only for showing the information of Members, not an interactive page.
Best Regards.
Ok, but don’t know why on local server the comments were active on member single page. I view the single-member.php file and doesn’t have a reference to comments.php file. I went and edit the single-member.php file and add your reference $porto_settings[‘page-comment’] just before closing div id=”content” role=”main”.
Hello,
As I told you that for now this is not possible, but I am forwerding this to the development department for testing it in deep and if possible add an option in the upcoming updates of the Theme.
Thanks for your understanding.
Yes, I understand. I was only saying that it could be a glitch on my part. I have paste the code (like I wrote on my previous answer), so the comments are working now. And thanks for taking the atention to implement this on next update.
Hello,
Most Welcome!!.. Thanks for your understanding and contacting us.
Best Regards.
you can give us a contact email ?
when someone will buy a product then he/she can create account through facebook or gmail icon click ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compatible with “Nextend Social Login and Register” plugin and you can use it for social Login on your site.
https://wordpress.org/plugins/nextend-facebook-connect/
Best Regards.
Fresh Install of Porto results in the worst outcome ever. How have you guys not fixed your plugin issues after all these years? It’s insane how little effort you put into fixing your known issues and how much time you spend pushing your product and deleting any negative comments you receive. Here is yet another error in a fresh install of Porto
Fatal error: Uncaught Error: Call to undefined function wc_get_attribute_taxonomies() in /www/wp-content/plugins/porto-functionality/shortcodes/woo_shortcodes/porto_product_attribute_filter.php:17 Stack trace: #0 /wordpress/wp-includes/class-wp-hook.php(288): porto_load_shortcode_product_attribute_filter(’’) #1 /wordpress/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #2 /wordpress/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /www/wp-content/plugins/js_composer/include/classes/core/class-vc-manager.php(258): do_action(‘vc_after_init’) #4 /wordpress/wp-includes/class-wp-hook.php(288): Vc_Manager->init(’’) #5 /wordpress/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #6 /wordpress/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #7 /wordpress/wp-settings.php(526): do_action(‘init’) #8 /www/wp-config.php(105): require_once(’/wordpress/wp-s…’) #9 /wordpress/wp-config.php(5): require(’/www/wp-config….’) #10 /wordpress/wp-load.php(37): require_once(’/wordpr in /www/wp-content/plugins/porto-functionality/shortcodes/woo_shortcodes/porto_product_attribute_filter.php on line 17 There has been a critical error on your website. Please check your site admin email inbox for instructions.
Hello,
First of all, please do not panic here, your 6 months of support period is expired from 23/02/2019 for almost a year. According to the Envato support policy, renewing support is required for further support.
Now, Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
After that try to Install your Theme by following this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
I am sure you will not find any issue and if you are updating the Theme from very old version to the new one then also please read the below-given Note:
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
And if still, you will face the same issue then please purchase the support extension and then contact us via our support system with your site WP-Admin Login details so we will Install the Theme for you on your site.
Thanks for your understanding.
Panic? Add additional support? Update theme? Server size limits? Come on…. Are you kidding me? My server MEETS all of your limit needs. This is a FRESH install of the latest version of Porto that is crashing and causing multiple errors. Second of all, i didn’t have Porto Widgets, Shotcode or Content-Type – I had Porto Functionality installed WHICH IS WHAT IS CAUSING THE ERROR: Hence, PHP Fatal error: Uncaught Error: Call to undefined function wc_get_attribute_taxonomies() in /www/wp-content/plugins/porto-functionality/shortcodes/woo_shortcodes/porto_product_attribute_filter.php:17 – This is YOUR errors, not my servers.
So you’re asking me to pay you an addition $42.00 for you to fix your own errors? Does this even make the slightest bit of sense? The answer is NO!
Every time I install WooCommerece from your plugins installer, the site crashes and I get critical errors. Which I have linked you in the first post. This is a fresh install of Porto. This shouldn’t be happening.
Hello,
I am sorry for the inconviniance but this is not the Theme issue it is the issue only on your site, because if it is the Theme issue then it must have to occur at my end and also on thounsands of customers sites right, I think now it make sense for you.
Purchasing support extension for getting support is not from us but it is from Envato poicy you may wish to confirm from them as well.
Now regarding your issue, If you already did all the things that I told you above then please take the complete backup of your site and share your site WP Admin Login details via our support system so our experts will check it for you.
Best Regards.
I used the license code on any of my sites, but there was a problem on the other site, I cannot enter the site. I want to use my license code on another site. How can I do that.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Sorry, I installed elementor for some more options. But even if I create a new line section does it make me insert any element? Something is missing? I’m using a port demo, but I don’t want to modify an existing element, but to create a new one. Thank you.
My problem is to create a row with 2 columns, I would like to be able to insert the pixel widths for each column, I can do this with elementor + addon but I don’t know alternetive. Thank you.
Hello,
I am not able to understand your issue properly, Can you please explain it more clearly also with the help of screenshot for my better understanding.
Best Regards.
I have to create two elements in this way, both are slider revolution, how can I align them exactly as in the attachment?
Hello,
I am not able to see any of the attachment and also you can simply divide the row in 2 columns and then add/insert/set Slider Revolution element in each of these rows and set it as per your requirements and if you are getting the issue then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi there,
After updating the theme, the main menu https://cardimpulz.com/ is showing up two times in the sidebar. Only happens on the homepages (English and Dutch versions). I’ve already deleted the cache and plugins…
How to solve this problem? Thanks
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul#menu-main-menu-1 {
display: none !important;
}
Best Regards.
Hello,
Sorry to say that but you can not change the position of the content in Pre-Built Layouts of the Single Product Page, Although, We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello sir you send me the detail to build custom product layout whether my question is not about to setup single product page.
it’s page about to become our re-seller on this page i have setup single image at right side and text content right size & i want text are to be appear in middle instead of top. : https://prnt.sc/qvl2c6
Here is the screen shot of backed editor of this page : https://prnt.sc/qvxp2g
Hello,
I am sorry, I got it now, Please edit the particular Text Column and set the Padding Top to that Column as per your requirements, It will work for you.
Best Regards.
Hey guys. I’m almost about to buy this theme but can I please confirm whether or not the iPads can have rotating images WITHIN the iPad themselves?
I’m referring to https://www.portotheme.com/wordpress/porto/sass/
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily change the Images under IPad and yes those are rotating images as well.
Best Regards.
Thanks. Can I confirm the following two scenarios are possible?
1. Rotating images inside the actual iPad themselves 2. Rotating images just as rotating images, without the iPad at all
Hello,
You can do both the scenarios using Porto WordPress Theme easily.
Best Regards.
Dear support and developers this template… i ask you move please all text strings that located in code to separate .po language file…because now all my changes in this strings will erased after any your update
Hello,
This is because of the wrong location of the po and mo files.
Always try to set/add the po files under wp-content/languages/themes it will not remove/override whenever you update the Theme.
OR
If you are using Loco Translate plugin then locate it under wp-content/languages/loco/themes
Please watch this video:
https://www.youtube.com/watch?v=z_X4mELtYDM&t=155s
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
