23206 comments found.
Sorry, I installed elementor for some more options. But even if I create a new line section does it make me insert any element? Something is missing? I’m using a port demo, but I don’t want to modify an existing element, but to create a new one. Thank you.
My problem is to create a row with 2 columns, I would like to be able to insert the pixel widths for each column, I can do this with elementor + addon but I don’t know alternetive. Thank you.
Hello,
I am not able to understand your issue properly, Can you please explain it more clearly also with the help of screenshot for my better understanding.
Best Regards.
I have to create two elements in this way, both are slider revolution, how can I align them exactly as in the attachment?
Hello,
I am not able to see any of the attachment and also you can simply divide the row in 2 columns and then add/insert/set Slider Revolution element in each of these rows and set it as per your requirements and if you are getting the issue then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi there,
After updating the theme, the main menu https://cardimpulz.com/ is showing up two times in the sidebar. Only happens on the homepages (English and Dutch versions). I’ve already deleted the cache and plugins…
How to solve this problem? Thanks
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul#menu-main-menu-1 {
display: none !important;
}
Best Regards.
Hello,
Sorry to say that but you can not change the position of the content in Pre-Built Layouts of the Single Product Page, Although, We proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png , after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png , Then you have to go to the new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png After that, you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png , now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png , It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 06/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello sir you send me the detail to build custom product layout whether my question is not about to setup single product page.
it’s page about to become our re-seller on this page i have setup single image at right side and text content right size & i want text are to be appear in middle instead of top. : https://prnt.sc/qvl2c6
Here is the screen shot of backed editor of this page : https://prnt.sc/qvxp2g
Hello,
I am sorry, I got it now, Please edit the particular Text Column and set the Padding Top to that Column as per your requirements, It will work for you.
Best Regards.
Hey guys. I’m almost about to buy this theme but can I please confirm whether or not the iPads can have rotating images WITHIN the iPad themselves?
I’m referring to https://www.portotheme.com/wordpress/porto/sass/
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily change the Images under IPad and yes those are rotating images as well.
Best Regards.
Thanks. Can I confirm the following two scenarios are possible?
1. Rotating images inside the actual iPad themselves 2. Rotating images just as rotating images, without the iPad at all
Hello,
You can do both the scenarios using Porto WordPress Theme easily.
Best Regards.
Dear support and developers this template… i ask you move please all text strings that located in code to separate .po language file…because now all my changes in this strings will erased after any your update
Hello,
This is because of the wrong location of the po and mo files.
Always try to set/add the po files under wp-content/languages/themes it will not remove/override whenever you update the Theme.
OR
If you are using Loco Translate plugin then locate it under wp-content/languages/loco/themes
Please watch this video:
https://www.youtube.com/watch?v=z_X4mELtYDM&t=155s
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, after last update i am having issues with SSL certificate. I am getting mixed content on /wp-content/themes/porto/images/AjaxLoader.gif’. This content should also be served over HTTPS. The error comes on file wp-includes/js/jquery/jquery.js?ver=1.12.4-wp witch is loaded by wordpress, but points to an image that comes for porto theme files.
Hello,
Please read and follow the instructions written in below given comment:
https://themeforest.net/comments/23174198
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. I check the comment, but that was not my problem. After checking some stuffs I realized that the bug happens when i select Transparent Images layout in Theme Options > Woocommerce > Single Products.
Hello,
Again I have tested on my test site with Transparent Images Layout for single product page and do not finds this issue, This is surely the cache issue now or something from your Core WP files, Please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Hi, that is a bug. I install it on a new instance on gpc and got the same error. Also, the string please wait is not being translated.
Hello,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
How do I remove hyperlinks to the pictures on the member page so people just can view the pictures?
Hello,
This is only possible by a trick, For that, Please edit your Member and set ”#” in External Link as showing in this screenshot: https://ibb.co/Yck3ZVc
And after that go to Porto >> Theme Options >> Member >> Member Archives and turn ON “Show External Link instead of Member Link” as showing in this screenshot: https://ibb.co/Yck3ZVc
This will turn OFF the Link and for showing the Image Open by cliking on Zoom Icon as showing in this screenshot: https://ibb.co/dJBR5Cc
You can turn ON/OFF that Zoom icon from Porto >> Theme Options >> Member as showing in this screenshot: https://ibb.co/LJfzC9k
This is the only possible way.
Best Regards.
Is there a filter that I can use to disable popup image on member filter grid and main page?
No need for assistance, I’ve disable Image Lightbox. Sorry… was blind for a moment!
Hello,
Sound’s Great!!!,
That you have found the option by yourself 
..
You are the best!!!
Best Regards.
Ticket Ref No: #81507
Thanks for awaring the problem with us.
Kindly let me know the process to change the page layout or if possible kindly make it happen as same as Porto demo page layout as well as I am trying to change the product layout to with left sidebar. https://www.portotheme.com/wordpress/porto/shop2/product/ideapad/
https://www.portotheme.com/wordpress/porto/shop2/about-us-2/Kindly consider our request as high priority kindly figure it out the page layout problem.
If I changed Page Content Wrapper as a boxed, Page layouts are looking fine expect home page.
If I changed Page Content Wrapper as a Wide, Home Page layout is looking fine expect category & Product Page, About pages, etc.
Before it was not like this, Please help me to figure out this problem.
if any setting changes required please do it for us.
kindly help me to solve this problem
please find the screenshot & to understand more about my issue. Kindly we need your quality help in this matter. We are in website launch phase.
Screen Shot Link: https://we.tl/t-xG5rvUpRPA
Hello.
I have just confirmed from support department and they replied that they already replied your support ticket #81507, So please check your ticket reply and reply to your ticket accordingly and please do not panic here about support tickets, once your support ticket will be resolved you will get the reply of your support ticket till that please be patience and also purchase the support extension as well.
Best Regards.
ok
Notice: Use of undefined constant VC_SHORTCODE_CUSTOM_CSS_FILTER_TAG - assumed 'VC_SHORTCODE_CUSTOM_CSS_FILTER_TAG' in wp-content/plugins/porto-functionality/shortcodes/templates/porto_interactive_banner.php on line 42 Fatal error: Uncaught Error: Call to undefined function vc_shortcode_custom_css_class() in wp-content/plugins/porto-functionality/shortcodes/templates/porto_interactive_banner.php:42
When I disable the pluggin “Porto Theme – Functionality”, I can edit the post again, but I need this pluggin! Any idea? 
Thanks for your time.
(quick edit for full log)
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension.
Best Regards.
Presale question: in for example your demo theme 1 / 2, you have variable products with color and size options. Can these also be drop-down lists?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can simply change it as dropdown by using Theme Options.
Best Regards.
Hello. I should like to create a “Native App” for my website and, to make it work (Web and Mobile App), I need a API. Do I need to build my current website again using core tecnologies such as HTML5, CSS3 and JS?
It´s possible to integrate Porto to comunicate with API that I´m going to create (for the App, obviosly)?
How to do it? Tell me all I need, please…
Help me! Best regards.
Hello,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the Theme Options related issues, not for customization this is beyond our limitations, Hope you can understand our limitations.
This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Best Regards.
hi sir, how i update this .. Your theme (Porto Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello,
This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto
Best Regards.
i have developed my website using this porto theme after live not able to updated css product information like price, images whatever if i update this total layout collapsed in product detailed page not showing images not showing widgets not able to click the product information tab so many issues i raised the ticket form 52 days before still not resolved my issues what i do ?? product URL—
https://maulijewels.com/product/0-06ct-ttw-bird-shaped-diamond-pendant-in-10k-yellow-gold-with-18-chain/Console showing error
JQMIGRATE: Migrate is installed, version 1.4.1 (index):244 Uncaught TypeError: $(...).yithautocomplete is not a function at HTMLDocument.<anonymous> ((index):244) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.J (jquery.js?ver=1.12.4:2) (anonymous) @ (index):244 i @ jquery.js?ver=1.12.4:2 fireWith @ jquery.js?ver=1.12.4:2 ready @ jquery.js?ver=1.12.4:2 J @ jquery.js?ver=1.12.4:2 (index):1 [DOM] Found 2 elements with non-unique id #product_cat: (More info: https://goo.gl/9p2vKq) <select name=”product_cat” id=”product_cat” class=”cat”>…</select> <select name=”product_cat” id=”product_cat” class=”cat”>…</select> (index):1 [DOM] Found 2 elements with non-unique id #yith-ajaxsearchform: (More info: https://goo.gl/9p2vKq) <form role=”search” method=”get” id=”yith-ajaxsearchform” action=”https://maulijewels.com/” class=”yith-ajaxsearchform-container yith-ajaxsearchform-container1833446581 searchform searchform-cats”>…</form> <form role=”search” method=”get” id=”yith-ajaxsearchform” action=”https://maulijewels.com/” class=”yith-ajaxsearchform-container yith-ajaxsearchform-container1532361391 searchform searchform-cats”>…</form> (index):1 [DOM] Found 2 elements with non-unique id #yith-s: (More info: https://goo.gl/9p2vKq) <input name=”s” id=”yith-s” class=”yith-s” type=”text” value placeholder=”Search…”> <input name=”s” id=”yith-s” class=”yith-s” type=”text” value placeholder=”Search…”> (index):1 [DOM] Found 2 elements with non-unique id #yith-searchsubmit: (More info: https://goo.gl/9p2vKq) <button class=”btn” id=”yith-searchsubmit” title=”Search” type=”submit”>…</button> <button class=”btn” id=”yith-searchsubmit” title=”Search” type=”submit”>…</button> [Violation] Forced reflow while executing JavaScript took 59ms
ticket is #65090 I’m not update any block or CSS style
Hello,
I have just confirmed from support department and they replied that you are still using the old version of the WordPress and the Theme and Plugins and also you are using some extra third party plugins as well, So they suggest you to update the WordPress, Theme and Plugins and check your site after deactivating all the third party plugins and removing the cache by giving your Support ticket reply as showing in this screenshot: https://ibb.co/CQCCWY8
So please check your ticket reply and reply to your ticket accordingly.
Best Regards.
When ever i raise ticket your support team tell update wordpress version all plugins and themes not give the solution the issues and why you hide my comment???
Why???
Hello,
I did not hide it, It may be hide from your self or by Envato Query which finds any un professional word.
By the way, I have just confirmed from the support department about your case and then replied:
“Your issue has been solved please check your site now after removing the browser cache, It was your site any third party plugin confliction issue, I just deactivated all the third-party plugins and the issue resolved now you just have to activate all the third-party plugins again one by one and check which one is creating an issue on your site.”
Screenshot: https://pasteboard.co/ISwb3uz.png
And now please do not panic here, If you have any issue remaining or the new issue then please ask in your support ticket and have patience till the reply of the support ticket.
Thanks for your understanding.
Hi, I installed the licence on a test site and need to migrate the licence to my new site. I am having trouble contacting you through the website. Please advise on how to transfer my licence.
Hello,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
Best Regards.
Hi, the problem is registering to your site. I have not received an email for activation link. I have sent you an email on this a couple of days ago. Please advise.
Hello,
Can you please again send an email via our official email newsmartwave@gmail.com with your License PDF attached and also this comment screenshot so that we will look into it and create your support account asap…
Best Regards.
When can we expect the new update with the latest version of WPBakery etc?
Hello,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
And we are working on the new Theme update as well you will find it soon, Please be patience till that.
Best Regards.
Hi , can the animations on the pages be set to off ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can easily change/remove/OFF the animation on the pages as per your requirements.
Best Regards.
WooCommerce plugin has updated twice, and I still haven’t gotten a theme update to handle the template changes. Any idea on time frame for that to be pushed out to us?
Hello,
This is because WooCommerce has updated its plugin very frequently and that makes a couple of Theme templated outdated, but no need to worry, first, it does not create any issue on your site, second, we are working on the new Theme update and soon you will find the new Theme update with updated templates, so you have to wait till that and Enjoy using Porto
Best Regards.
Very good…thank you!
Most Welcome!!..
Hello, I have sent you an email and I just purchased. Please respond to my email at harrychrisstian743@gmail.com
Thank you in advanced
Hello,
I have just confirmed from the support department and they replied that they did not get any of the emails with the above email, Please again send an email via our official email newsmartwave@gmail.com so our experts will check and reply back you or contact via our support system.
Best Regards.
I have sent an email again, thanks for the response
Hello,
Just again confirmed from the Support department and they replied that they already replied your email, Please check your email again.
Best Regards.
I updated your theme today and had a lot of issues. Everything works fine until I install the plugin ‘porto-functionality’. The entire site crashes ‘There has been a critical error on your website. Please check your site admin email inbox for instructions.’. I removed the plugin ‘porto-functionality’ and WordPress works fine but obviously Porto doesn’t without that plugin. I moved the site locally and went through the same process and the exact thing happened.
Hello,
Please make sure that your server requirements must meet the latest Theme minimum requirements as given in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/requirements-for-theme/
And then follow the steps showing in the video attached in this article to update the Theme and Plugins on your site:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/04/2016. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
