Hi,

Thanks for contacting us!

Envato has updated their API and we have implemented those changes in Enfold 4.5. Enfold versions older than 4.5 need to be updated manually – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp. After updating the theme, you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive future updates.

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

Hi,

Thanks for contacting us!

There seems to be a limitation of Instagram API on shared servers. We are going to implement a solution in upcoming version. For the time being, please consider using this plugin – https://wordpress.org/plugins/instagram-feed/.

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

Hi,

Thanks for contacting us!

Could you please start a thread on our support forum – https://kriesi.at/support/ and attach FTP and WP admin logins in private content field so we can look into it? Please add “urgent” to the title of your thread so we can try to look into it as soon as we can

Regards, Yigit

Hi,

Unfortunately that is not easily possible. You could either hire a freelance developer for such task or consider using a 3rd party menu plugin such as – https://codecanyon.net/item/ubermenu-wordpress-mega-menu-plugin/154703

I hope that helps!

Regards, Yigit

Hi,

Thanks for contacting us!

Could you please start a thread on our support forum – https://kriesi.at/support/ and attach a link to your website? We will need to use menu ID’s as selectors to correctly target each menu item. If possible, please also attach screenshots showing the changes you would like to make so we can make sure that we are on the same page. You can upload your screenshots on imgur.com or Dropbox public folder and attach the links in your threads

Regards, Yigit

Hi,

Thanks for contacting us!

You are currently using an older version of Enfold. Please update it to the latest version 4.7.2 – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp. Then you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates.

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

Hi,

Thanks for contacting us!

1- Please make sure that you are using the latest version of WordPress and Enfold, which is currently 4.7.2 – https://kriesi.at/documentation/enfold/theme-update/. Please flush cache after updating the theme.

2- Could you please check it once again after updating the theme and if it is still not fixed, could you please start a thread on our support forum – https://kriesi.at/support/ and attach temporary admin logins so we can look into it?

Regards, Yigit

i’m sorry but i don’t konw how to start a thread i have the latest version and flushed the cache

my admin logins: cyriaksamba89@gmail.com password: Winterfell89

as a reminder,my main issue is that i can’t drag elements down a page(the page won’t scroll down)

and the second is the social media icon that don’t appear

thank you

Hi,

You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and after logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post

You have posted your credentials here publicly but luckily you did not share a link to your website. Please start a thread on our support forum and attach admin logins in private content field

Regards, Yigit

Hi,

Please see below for my reply

Regards, Yigit

Hi,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/documentation/enfold/contact-form/#add-on-click-event-to-the-contact-form-submit-button-

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

Hi,

Currently it is not possible out of the box i will suggest it to our devs for upcoming versions

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

Hi,

Thanks for contacting us!

We are using WooCommerce Bookings on Enfold hotel demo. You can add hotel rooms, flats, rooms as products and you visitors can see available dates and pick dates. For such integrations, you would need 3rd party plugins such as this one – https://www.wpicalavailability.com/ or this one – https://codecanyon.net/item/vr-calendar-sync-pro-responsive-booking-plugin/13504469.

We have not tested these plugins with Enfold therefore we cannot guarantee that they would work 100% correctly. Please contact plugin authors and ask if they had any experience with Enfold to be on the safe side.

I hope that helps! Let us know if you have any other questions

Regards, Yigit

Hi,

Thanks for contacting us!

.grid-image:hover img {
    -webkit-filter: grayscale(0%);
    filter: gray;
}
.grid-image img {
    -webkit-filter: grayscale(100%);
    filter: gray;
}

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

Hi,

Thanks for contacting us!

If you have a cache plugin, please make sure to flush cache. That should help. If it does not or if you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/ so we can look into it

Regards, Yigit

Hi,

Thanks for contacting us!

Yes, that would be possible however please note that each domain requires a new license therefore you would need 3 licenses for 3 websites. You can read more about licenses here – https://themeforest.net/licenses/standard.

Let us know if you have any other questions

Regards, Yigit

Hi,

Thanks for contacting us!

Please go to Enfold theme options > Performance and disable file merging and compression and check if that helps. If it does not or if you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit

Hi,

Thanks for contacting us!

We are using WooCommerce Bookings plugin which is fully compatible with Enfold

Let us know if you have any other questions!

Regards, Yigit

Hi,

Thanks for contacting us!

Could you please start a thread on our support forum – https://kriesi.at/support/ and attach a link to your website so we can make sure to provide you accurate solution?

Also, please make sure that you are using the latest version of Enfold which is currently 4.7.2 – https://kriesi.at/documentation/enfold/theme-update/

Regards, Yigit

Will do that now, thanks.

Hi,

Thanks for contacting us!

Yes, you can use the same license on your local, testing and live server. You can use a plugin such as – https://wordpress.org/plugins/wp-migrate-db/ to migrate your database. You can find tutorials on how to migrate your WP site. An example here.

I hope that helps! Let us know if you have any other questions or issues

Regards, Yigit

Hi,

Thanks for contacting us!

We are using WooCommerce Bookings plugin on our Hotel demo. WooCommerce Bookings is fully compatible with Enfold. You can also try using other plugins however since we have not tested Enfold with them, we cannot guarantee that they would work 100% correctly.

Unfortunately, we are not able to provide you logins to backend of our demo site.

I hope that helps If you have any other questions, please let us know!

Regards, Yigit

Hi,

Thanks for contacting us!

Glad you figured it out! I believe you have updated Enfold to the latest version 4.7.2 and that fixed it

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/

Regards, Yigit