13530 comments found.
I see you have “FRONTEND EDITOR ADD-ON FOR LEARNPRESS” – I need this! Is it included in my theme?? I just paid to upgrade my support today and now it says this plugin includes the support i just paid for
Hi jamie1212,
Almost premium addons are included in the theme, except Frontend Editor and Assignment. Eduma customers will need to purchase them separately with a discount 30% off. Please email us to edusupport@thimpress.com with subject “jamie1212 – Eduma Coupon” then we will share the details 
I have created a ticket for the 404 page error after creating lesson no answer ?!
Hi WebInpho3910,
Our team is checking your case. So sorry for the late response. Our team is on the Lunar New Year holiday. We will try to check and solve your case asap.
404 page error after creating Lesson
Hi WebInpho3910,
Our team is checking your case.
Hello when iam install the Required Plugins “Eduma Demo Data & Thim Testimonials & Revolution Slider & Thim Our Team” ( You can try again later 
and in the Eduma Theme Dashboard Remote GET: wp_remote_get() failed. Contact your hosting provider with error: Forbidden
URL: http://downloads.thimpress.com/thim-envato-market/ping/
i hope to help me
Hi Bahaa23,
I think the remote function is off on your server. It must be on, followed the WordPress requirement. Let me help you check it more and show you a way
Please email to edusupport@thimpress.com with subject “Bahaa23 – Eduma Support”.
Why there is no response from your support team when i put query in email. If you dont want to give me support just mail me. even your team cant bother to respond. I have paid you for support and changes and there is no respond from your team. VERY BAD EXPERIENCE ABOUT SUPPORT.
Hi viralshah242,
I’m so sorry about that. We has just finished our Lunar New Year holiday. We are trying hard to clear the support. Please give us some bit more time 
Hello, Can I add coupon to the course, also can the admin see the student progress as a percentage?
Hi alirahabi,
Right now we can use the coupon feature from WooCommerce addon. I can help you install it. Just send us a request to edusupport@thimpress.com with subject “alirahabi – Eduma Support”.
Hi, I have a pre-order question. I like LearnPress much, but there is one big thing. I must have taxes (VAT) and invoices for customers of courses. It is according international laws. I do not know why LearnPress have every option but not this one. Can you help me with that?
Hi Jackal01,
Thank you for the feedback. We will consider adding it in the future.
Hi While you have got a wonderful theme, I must say I don’t appreciate the fact that I have to use your just one demo. We should have the choice to either use predesigned header rather than the one with demo or we create ours. I use Elementor Pro and the I want to create the landing page from scratch but your theme doesn’t even give me a blank Canvas when i use Elementor canvas. The addons for Learnpress are basically what I need and I wish I could get that to work with Hello theme and still get updates, I won’t be making this comment. Then after installing a demo, elementor doesn’t work.I have to go to “save mode” to make edits. When i try other themes, Elementor works fine. I think there’s something wrong with the theme and elementor at the moment. Please look into this
Hi Unimke,
Sorry to hear that. I will need to check your site more carefully. Please send me a request to edusupport@thimpress.com with subject “Unimke – Eduma Support”.
Your support time is expired too, please renew.
Hi there I am waiting for your reply on the email. I just transferred my site to the main domain but all settings have changed and it is upside down.
This is where I made the website http://www.nzhalalacademy.com/nzha/ and this is where I have transferred http://www.nzhalalacademy.com/Is there any theme settings which I have to import? If yes please let me know how to do that. Thanks
my revolution slider is also disturbed
Hi waqzanzo,
Please give us some bit more time to find out which missing. 1 quick question, which plugin you used to migrate the old site to the new one?
No plugin was used, did manual transfer. Could you please expedite? my client is annoyed.
Hello could you please look into this urgently? it’s been 4 days I am waiting for a solution
I am still waiting for your response. Please treat this as an urgent request.
Hi waqzanzo,
So sorry for my late response. We have just finished our lunar new year holiday.
Can you send a request to edusupport@thimpress.com with subject “waqzanzo – Eduma Support”? We will try harder to assist.
I have emailed you, please try to fix asap. I am already very late. thanks
Hi there, I am still waiting for your fix
This is so disappointing, despite telling you the seriousness of issue you have delayed my job which has caused me a loss of money as well as credibility. Extremely disappointed with your unprofessional support. Are you going to extend my support for not providing support or you will refund?
It’s been month you have not responded to my query. I dropped you emails as well but no response. I am disappointed with your support. Is this how you are supporting your customers? My client is mad at me.
I am sorry about the inconvenience. We moved to support all on our forum. Please create a topic on our forum https://thimpress.com/forums/forum/eduma/. Now it is in our working time so that we will feedback to you soon.
I have posted there, i hope it will be fixed soon. thanks
Hi waqzanzo,
Please be patient. We’re checking it and will contact to you via forum.
Hello there
everything okay in support? our support ticket is already one day old, please need help so badly .
Ticket ID : #518894
Ticket ID : #519049
Ticket ID : #519013
Ticket ID: #518876
Hi cristechservice,
Sorry about that. We are on our Lunar New Year holiday. We will try harder to assist you asap.
When can we expect the release of outdated templates for WooCommerce 3.9.0?
Hi rubenmartinsweb,
I have checked and the outdated templates is not the big deal at all. So I can fix it for your first. Or please give us 1 more week for the theme update.
Our team is on Lunar New Year holiday so the support may be delayed a bit. Please send me a request to edusupport@thimpress.com with subject “rubenmartinsweb – Eduma Support”, I will assist you better.
hello when i create new certificate i cannot findout the student name display option please let me know where i found that option thanks
Hi Cydomedia,
There is a layer Student Name, just drag and drop that one into your Certificate Template. Please check the screenshot https://prnt.sc/qrpikb
still waiting for the feature to look into a student profile from admin who has completed and passed the certification to get his online certification link..
Hi juliereader,
We are running hard for LearnPress 4, this will be a good update for the Certificate addon, please give us some more time.
Hello there
something wrong with the support today? my tickets its been 24hrs already, please help and is kinda urgent, thanks
Hi cristechservice,
Sorry about that. We are on our Lunar New Year holiday. We will try harder to assist you asap.
How do you setup login and manage users with this theme. I can’t seem to find this information in order to have a learning center where people can login.
Hi jamie1212,
The user data still by default WordPress core. Let me take a look at your current system and I will show you more details.
Please email to edusupport@thimpress.com with subject “jamie1212 – Eduma Support”.
We are on Lunar New Year holiday, the support may be delayed a bit.
Your support time is expired too, please renew
Hi I purchased this theme last year and am still trying to use certain features. I cannot seem to find where instructors are supposed to go to use the system to check on student status. Is there an instructors area?
Hi jamie1212,
Yes, and you can view more details about student progress. Please install Gradebook Addon (this premium addon is included in the theme, please go to menu Eduma / Plugins and search for it.
yes it is installed, but i dont see where i can view the student progress
Hi jamie1212,
Please check the dashboard, menu LearnPress / Courses and you will see each course gradebook. Try and let me know.
i see
Hi I am trying to create a course with a video required for the user to watch. But I don’t see an option that the system knows the user watched the entire video before moving to the next page.
Sorry jamie1212, but right now the LMS system (LearnPress) doesn’t have that option yet.
this is a requirement for my students, how can we make this feature workout?
Hi jamie1212,
Sorry but I think it will take a long time to finish. Right now our development team is focusing on LP 4.0 first.
Can we include in LP 4.0? The student must watch the video before proceeding. There is nothing to make them do this.
Can’t find where to edit text (phone, address, email, hours) in 4 columns in footer on Eduma/New Edu using Elementor. Was able to find the columns in text mode but changes cause columns to disappear when revert to Elementor.
Hi thosbrown,
The footer content is built with Elementor too. Please go to your Dashboard then check menu AE Templates. Try and let me know.
Elementor view of the text contained in the four columns of the footer was cut-off, but I managed to grab the bottom edge of the text boxes to activate and make them editable in the Content/Description area. New issue: color of the name associated with each featured Testimonial on the home page. Demo color is red. I changed to global color scheme for the template using customizer, replacing red with green. All good everywhere but the names in the home page testimonial section. Can’t find where to edit these.
Hi thosbrown,
So sorry for my late response. We have just finished our lunar new year holiday. Can you please send a request to edusupport@thimpress.com with subject “thosbrown – Eduma Support”? We will check your site more carefully.
Hi, I would like to buy again the theme for anther website, my preious question is that is it possible to monitor and limit the user login? For example, the users have rigt login into the course only 10 times. Thank you vey much.
Hi HugyakAndrea,
About that, we will need a customization service. Please discuss more with us. Just send an email to edusupport@thimpress.com with subject “HugyakAndrea – Eduma Support”.
Pre-order questions
hi:
After importing website content Can these pages be edited with elementor Page Builder?
Of course woocommerce
So sorry for my late response. We are in Lunar New Year Holiday.
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