I saw on a later ticket the reporting of a problem that is different from mine, however perhaps I can make myself useful: in the past I too once had the problem that all the images did not appear on the site, probably a problem related to other plugins (in my case perhaps “SSL Mixed Content Fix”). I didn’t have to disable Freshizer, I solved with these 2 actions: I deleted all the files in the folder : / wp-content / uploads / freshizer / and then I made Ark > Dashboard > System Status & Tools > Clean the Backend Cache. All the images reappeared immediately.

Hey Diego, thanks for the question.

I would change these:

1.) CACHE_DELETE_FILES_AFTER – 259200

This is all that should help.

Let me know, if it works for you.

Best, Thomas

Thanks for the advice! So I tried to modify it like this: // define (‘CACHE_DELETE_FILES_AFTER’, 10000000); define (‘CACHE_DELETE_FILES_AFTER’, 259200); but I always notice the same slowness, while browsing is much faster if I turn off Freshizer. I realize that my problem is perhaps related to the fact that the site has almost 10,000 images in the uploads folder. I know that more than 7,500 images in a web folder can cause malfunctions on servers (for example in FTP transfers). Maybe Freshizer should consider this risk, even if it happens for a few sites. Maybe in his “freshizer” folder he should put a maximum limit on the number of files, dividing them into multiple folders. They are only hypotheses. However, I repeat that I love TheArk for its versatility and I am perfectly satisfied with it also by deactivating the Freshizer function in the settings. Thank you have a nice day!

Hi wulixb!

The backend is in English but on frontend you can have unlimited languages if you use WPML plugin.

Thanks and cheers!

I have a problem to be able to make the portfolio, it does not work please tell me how I can do it.

Hi opticvideo!

Apologies for the interruption, the server should be okay now.

Please create a ticket with your issue and wp-login and we can look into it for you: http://arktheme.com/open-ticket/

Thanks and cheers!

Hi saadulla!

Apologies for the interruption, the server should be okay now.

Thanks and cheers!

Hi einkubator!

Apologies for the interruption, the server should be okay now.

Thanks and cheers!

hey, thanks

Hi rooboosoo!

We are not making any other themes, Ark is still our top theme and will be for a long time.

Thanks and cheers!

Hi Tornadoo!

This is a customization so you need to make sure you have your sticky CSS class (I am assuming) set correctly and have any other required code in place. I have used this plugin with success before https://cs.wordpress.org/plugins/sticky-menu-or-anything-on-scroll/ so you can try that one if you can’t get yours configured to work.

Thanks and cheers!

Hello, please open a ticket and send us your WP login, we will take a look.

You can open ticket on http://arktheme.com/open-ticket

Hi Urbangipsy!

I can give you CSS to adjust it further, please open a ticket with your wp-login at http://arktheme.com/open-ticket/ and I will make you an example.

Thanks and cheers!

Hello.

That is exactly what I am looking for thank you. I have your Ark Academy subscription to find solutions to basic changes like this but I cant find it anywhere unfortunately. Also I cant open a ticket since my support for this license is expired. Thanks.

Best regards

Hi urbangipsy!

Send it via this form then.

Thanks and cheers!

Hi xspitfirex!

We would need to see this in action since it’s very specific. Please open a ticket at http://arktheme.com/open-ticket/ with more details and wp-login.

Thanks and cheers!

Hello, I’m sorry we do only speak enlgish: -)

Hi Aryanna_p!

I can see we have since responded to your ticket, please note it may take up to around 24 hours for replies sometimes. Thank you for your patience.

Thanks and cheers!

thanks, the menù has a problem only on chrome. the most used browser. :/

Solved

Hi devs!

There really is no reason to hide this fact from your client. There is plenty of work you would be doing for which you should be compensated of course.

Thanks and cheers!

Hi likeaen!

We do not have this and I do not know any theme which has this. It is usually a 3rd party service you pay for on a monthly basis.

Thanks and cheers!

Hi cwdltd!

Having the same logo everywhere would not cater to those people who build more complex sites with various logos in various sizes and would find such “globality” too abstract/confusing. It is not just logo but what you are saying could be applied to so many things it would be confusing. It is hard to draw the line somewhere. We drew it with with Theme Options > Global Layout for example.

Regarding layouts, what we recommend is creating your own layouts and prefixing their name with an underscore so they are on top. The default layouts are there to be duplicated/forked and adjusted if you actually need them (with that prefix for example). Otherwise they are there as fallbacks and inspiration, not really to be used – unless that’s what you prefer if you are not doing a custom designed site.

Thanks and cheers!

That’s the worst comment I’ve seen ever.

No, the logo should be a global option not an option you’ve got to change in 5+ different locations AND THEN the different logo variations as well (mobile, tablet, pc etc), so your effectively doing 20 logo replaces instead of 4.

Bought this theme 4 times now, I doubt there will be a 5th you’re refusing to listen to reason and the massive annoyance every time I install it just isn’t worthwhile.

Half the features such as loading css in the footer etc don’t even work either.

Really ignorant or you can’t understand English.

Hi cwdltd!

You need to understand you are not the only person using this theme and that other people might actually prefer the ability to set different headers and logos. Also, you are giving yourself more work on your own by changing layouts you are not even using in the first place. Not to mentioned it does take a couple of minutes so I am not sure why are we even discussing this at such length. If you let your client manage layouts that is risky too because it is not a place for basic users. I suggest offloading specific client-editable stuff into “Ark > Templates” and using plugins such as ACF to create tailored client-editable options.

Thanks and cheers!

Hi ynotsmile!

I simply do not agree with what you are saying. I think you are twisting some facts, but I do not think you do this purposefully, I think it comes natural to you. You seem like a nice person overall but I think you have some complex personal issues where you are not even trying to understand/listen what other people are saying to you and then try to bend the reality as it suits you. You argue and use very specific language/words to give things different meaning. This makes it very hard to have any kind of conversation with you. Perhaps you were always surrounded by people who cannot see through it so you became like this gradually over time. You also don’t seem to value the extraordinary amount of work that goes into making things – this is something that is best understood after you put in an extraordinary amount of work into something yourself. I know all this will probably come off as uncomfortable to you but instead of further arguing, please, let’s just move on and see if you will eventually understand what I meant here with time. Anyway, I am truly sorry it did not work out for you and wish you all the best with your project!

Thanks and cheers!

Dear Freshface,

Personal attacks are at best strange from someone [you] who took money, especially when uninformed. I have designed and had dozens of custom WP themes developed for companies large and small. I know well how much effort goes into custom theme work. You, however, are selling stock themes with support, then refusing to provide the support without direct admin access, which is an inappropriate request. Additionally, you require monthly payments for access to theme documentation. I already moved on, but your attack forces me to reply. Thus, please stop attacking.

Hi ynotsmile!

I am sorry you feel this way. We only tried to help and we need detailed information in a timely manner so that’s why wp-login was brought up. It is a standard practice in this field but I understand why it may seem strange. The theme documentation is at arktheme.com/docs/ , what you are referring to is a webinar video series which no other theme has (I think) and took a really long time to record so it has additional cost attached for that reason, especially when the theme licenses themselves are cheap. If you already didn’t please file for refund here https://themeforest.net/refund_requests/new as we do not want to take your money without any benefits to you.

Thanks and cheers!

Hi samted!

Here is an example of Ark/WPML site in the wild: https://bit.ly/37IwuXq

Thanks and cheers!

Hi FRESHFACE,

Thank you for the link, looks great.

Hi karacahan!

Only users who purchased directly from them can activate their license. You are using a bundled plugin so there is no need to activate it for you. We supply latest plugin updates from within Ark theme updates.

Thanks and cheers!

Hi jonesy2367!

When you run an image through resizing, it goes through Freshizer which processes the image using PHP GD library and saves the image under new size into a cache located at /wp-content/uploads/freshizer/ . So when an image with the same size is called for again, it is not processed but instead retrieved from that cache. If you want, you can delete the whole freshizer folder and it will re-generate automatically as your site’s pages are being visited. That way you can easily get rid of some old images which you maybe no longer use on your site. Or you can manually delete the image files you think you no longer use – if you make a mistake, they re-generate. Hopefully this gives you a better idea how it works.

Thanks and cheers!

many thanks for your answer just a quick question…old images – if i delete the freshizer file do then delete them from the regular upload folder, thanks

Usually no, delete only freshizer folder Otherwise there is nowhere to generate images from.