4623 comments found.
I am a licence owner. I am experiencing technical issues with my site. I submitted a ticket three days ago and am yet to get a response. Can you please come back to me.
Hello,
It might be on Friday night or evening you posted. Unfortunately, we don’t work on weekends. They will get back to you as soon as possible.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello! I follow some time and am a JAVO DIRECTORY license owner. I wonder if it is possible to customize the number of photos in the advertiser’s gallery according to the plan he signs? E.g. Free Package enable only 5 photos and Pro packages 20 photos. Sorry my google translator english.
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
If you are using V4, it’s possible to define the number of images your listing owner can upload. You can define it with lava payment addon.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I am having an issue with the demo import. can you help?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
Where can I sign up for a javo support account? If I go to the support page all it does is ask me to log in.
I need the coupon code to purchase the lava code basic add on pack please.
Hello,
There is a button & link to register page. https://javothemes.com/support/register/Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
I plan to launch multiple directories in the next few months. I am currently shortlisting the best directory themes and Javo was one of those. For background I run the SEO for a popular directory site which generates over 500,000 sessions a month purely from directory search traffic. We want to move to a more nimble solution for smaller more targeted directories.
I have noticed that the majority of WP themes don’t have individual SEO Friendly landing pages for CATEGORY/LOCATION combinations. Typically it appears that there is a high-level category (e.g. restaurants), that allows some sort of location filtering, but not an SEO friendly landing page for the category and location combination. This is a problem as CATEGORY/LOCATION pages are the most important pages for a directory if you are hoping to get any sort of search traffic. The CATEGORY/LOCATION combination of “Chinese Restaurants London” should produce a landing page that is directory.com/chinese/london.
My question is can Javo provide this and if so can you show me where I can find a CATEGORY/LOCATION page in the demo, alternatively a Live site that you can share would be even better!
I look forward to hearing from you.
Hello,
We follow WordPress permalink for all links. I think there is no category and location links you can create by archive pages in WordPress. If you need to make it, you should create each pages with the links you need. I believe it might be some manual work to do. Or try to find a plugin for it. Our theme works with Yoast SEO plugin.
Unfortunately, we don’t have the permalink structure. We follow WordPress permalink. We should follow for the core. Not only our theme.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hi Javo team,
i have a question before buying this theme, as i feel this theme is has so many potential and almost tackles all of the requirement for my future potential directory website.
Is this theme can acommodate if i want to make a b2b listing site ? maybe like software or 3rd party vendor ?
I have zero knowledge in coding and website developer, can i still create a full functional website from this theme ? such as changing the home page layout adding some text image or categories?
i am really looking forward to hear your feedback Javo team
Thanks 
Hello,
I have talked to our developers. However, you might need to change or customize some parts as you need.
It’s hard to tell you what you really need from your brief information. However, we believe that you need to work on some customization.
Our support team will assist you to make your site like one of our demo sites. If you need to customize or add more features, you need to hire someone to work on them. Or you can also talk to our developers. check via the link of customization. It’s a paid service if you need.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
Does Version: 3.3.8 is compatible with php 7.3 ? Also is there an update between mine and V4 which I don’t want?
Thanks!
?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
php 7.3 version should be fine. If you have a problem, please contact our support team.
We are not sure what you mean about update question. If you want to update to v4, please have a look at this doc. https://intro.wpjavo.com/theme/for-old-users-directory/If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Thanks ! Update question was to know if there is an update between my actual version = 3.3.8 and 4 (Which I don’t want)
Hello,
We are not sure what you mean about an update between 3.3.8 and 4.
They are different version and it can’t be updated together.
Thank you,
Rob
Hello, just wanted to know if there is an update between 3.3.8 and 4?
There is no update between the version.
Thank you
Rob
Hello is there a german translation already available? Thank you
Hello,
You can translate all words in your language by a plugin. Please have a look at this doc.
https://docs.wpjavo.com/theme/javo-themeplugin-translation/?no_frame=1Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I hope Google translator is good at formulating my questions)))
Support team will assist yours.
I want to use the listing as a guest portfolio. How can I set up a user account with the following function: the user has the ability to add contact information to their profile. And when you add a listing/project, contact information is automatically inserted in the field. https://prnt.sc/qxblx4 https://prnt.sc/qxbmc5 https://prnt.sc/qxbnb7
Support team will assist yours.
how do I log in to your demo site?
Support team will assist yours.
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Please post all questions on our support site.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I wrote in support. But they don’t answer me(((
Hello,
Our support answers mostly within 24~48 hrs.
However, you have asked many questions and our support team is checking. Please understand that it takes time to check code parts.
They will get back to you as soon as possible.
Thank you,
Rob
I tried to upgrade Tried while copying server javo v2.3.1 to Javo Directory Version 4.1.2
However, some data is not imported
I used wp export and imported to a new server
post-type is item-> lv_listing I don’t recognize it.
Is there a solution?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
V2 is a very old one. You need to contact our support team to have a look.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, Pre sales question: When someone add an ad can he pay for the submission via a gateway configured in woocommerce?
Hello,
Yes, you can get a payment addon as an event. Then you can charge for the listings. It works with WC.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Pre-sales questions: Can I make a ‘pay’ option for people to enter their listing where the pay listing will always be on top of search results? Also, in the search results can I make it where the address and phone number of the businesses listed will appear and able to be clicked?
Hello,
There is a featured listing option on the payment and featured listings can be listed on the top.
There is only address (google) searching option. please have a look at our demo site. That’s what we have.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi We are considering buying your theme. And there are few questions as follows, 1. About member module, will we have multiple ways to sign up like email, facebook, google…etc? 2. Can we leave a review without logging in? 3. Can we not use location as one of the listing filter? and don’t show map on the search result page? some of our results don’t have address. 4. Is there limit for membership? and page limits? 5. On what circumstances will we have to pay extra fee.
Your theme looks suitable for us. Hope to hear from you soon. Thanks!
Hello,
1. You can set some extra fields by BuddyPress. But it’s not showing on the register page. We use the WordPress register page on our register modal.
2. Unfortunately, it’s required to login due to spams or unfair reviews. It will be hard to control without login.
3. It’s based on Google maps which you need to add the address. But listings without address will be displayed on map pannel.
4. You can create packages for posting duration, amount and some options.
5. If you need to make your site like our demo, you don’t need. for customization, you can hire our dev team as well.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I would like to know how do I get my free coupons. The link takes me to https://javothemes.com/support/wp-login.php?redirect_to=%2F and I don’t know my username and password. I also can’t reach your support team for the same reason. Can you please help me?
Hello,
Yes, you can contact our support team to get the coupon. Please create an account there. Please click the “register” link. Please contact us via email ( javothemes@gmail.com ) if you have a registration problem.
Please understand that our responses are delayed a little bit due to a local holiday by tomorrow.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
I can’t register… when I click the register link, nothing happens. Thank you for your help.
Please check out your email. Thank you.
Hello. I have just purchased this theme and i cannot get into item support. I am getting an error when i attempt to upload the theme. The return is: Please try again.
The link you followed has expired.Thank you
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
We are not sure how come you are not able to access our support site. All clients are using our support site.
The problem is a common issue that your server doesn’t have enough uploading size or memory.
https://www.wpkube.com/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/You need to contact your hosting support team.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, i am still unable to access support. Everytime i attempt to access the link, i get a wp login page that doesn’t allow my credentials. PLEASE HELP
Hello,
Yes, you can make your account there. Please click the “register” link. Please try and let us know if you still have a problem. You can contact us via email ( javothemes@gmail.com ) if you have a registration problem.
Please understand that our responses are delayed a little bit due to a local holiday by tomorrow.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Is it possible to create custom attributes? For example maximum capacity?
Hello,
Unfortunately, We don’t have the feature.
For more details, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
The page states “The New Demo is Coming Soon!” – is this the v4 that’s already been released or something upcoming?
Hello,
V4 has been released a quite long time ago. we will add some more demos in the future.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
