274 comments found.
Hi
I am an express wordpress theme installation provider on envato studio. Today i was assigned to install this theme on buyers website. I installed the theme with all the required plugins.
But while installing the Image Map Pro plugin I am getting “500 Internal Server Error”
What Server requirements are required for this plugin?
We have
PHP-Version: 7.3.16 PHP Post Max Size: 76 MB PHP Time Limit: 240 PHP Max Input Vars: 4000
Hi there,
You need these server resources to run our themes: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-ThemIf you need assistance, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello! My support ended recently but I have a problem. My menu doesn’t display the fourth level.
Hi there,
Please provide your site url here so we can investigate.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, I can see that the last update was last novembre, can you still going to update this theme? And I have an issue, the meta description on google is Aalto theme info (it was not like that few weeks ago). I tried through plugin SEO to fix it but it is not working. Can you help ?
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
You can send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate on this meta issue.
Support
Edge Portfolio part of
Qode Interactive
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but it is not a recent purchase so the support is not currently active, can I still have help from you about it ? IT would be so helpful.
Hi again,
Yes, you can send the mail.
Support
Edge Portfolio part of
Qode Interactive
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Hello, i purchased your template. How to enable buttons in bottom left to change slides in the full-screen carousel https://aalto.qodeinteractive.com/fullscreen-carousel/ ? Regards.
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, Is it possible to display the portfolio in masonry with the title that appears on the photo all the time? Not just on the hover ? Regards,
Hi there, Within the portfolio list settings you do have an option to select a type like in this screenhot.
We do hope that this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, im trying to upload content from the themplate demo but it does not go pass 90%.. is there a way to fix this?
Hello,
Thank you for your purchase!
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
But if your demo import reached 90%, this means that probably everything except menus has been imported. You can always finish the demo import via XML, as described in the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002603817-How-To-Perform-The-XML-Import
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Thank you, xml import also got stuck no matter how many times i tried. I have submited a request to the support Center some days ago, i would like to know in how many days would i get a respond?
Hi there,
Please provide your request ID so we can check the status.
Support
Edge Portfolio part of
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Hi there, The update does not work. I have a critical error. Could you help me please ? Regards,
Fatal error: Uncaught Error: Call to undefined function aalto_edge_add_meta_box() in /flex/storage/insideout-architecture.com/site/www/wp-content/plugins/edge-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php:31 Stack trace: #0 /flex/storage/insideout-architecture.com/site/www/wp-includes/class-wp-hook.php(288): edgtf_core_map_portfolio_meta(’’) #1 /flex/storage/insideout-architecture.com/site/www/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #2 /flex/storage/insideout-architecture.com/site/www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /flex/storage/insideout-architecture.com/site/www/wp-content/themes/aalto/framework/admin/meta-boxes/edgtf-meta-boxes-setup.php(17): do_action(‘aalto_edge_meta…’) #4 /flex/storage/insideout-architecture.com/site/www/wp-includes/class-wp-hook.php(288): aalto_edge_meta_boxes_map_after_setup_theme(’’) #5 /flex/storage/insideout-architecture.com/site/www/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #6 /flex in /flex/storage/insideout-architecture.com/site/www/wp-content/plugins/edge-core/post-types/portfolio/admin/meta-boxes/portfolio-meta-boxes.php on line 31
Hi,
Please follow the update steps from the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
If you still can’t handle this yourself, please send us an email at helpcenter@qodeinteractive.com, and include your purchase code, website URL and wp-admin access, and our agents will take a closer look.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hello, i purchased this template but when trying to install on wordpress the error message appears: “the link youve followed has expired” not letting me install the wordpress theme, can you help me with this please
Hi there,
Thank you for reaching us
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002729757-How-To-Solve-The-Link-You-Have-Followed-Has-Expired-Issue
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Good morning, sorry for my bad english … I bought your Aalto theme and inserted your “edge video button” into a page with a youtube video. I would like the viewer to be able to activate the full screen mode which is now disabled. How can I do?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I found a strange bug in your theme. On this page https://www.greenpowerdevelopers.com/contact/ in the mobile version scrolling does not work correctly, when you scroll down and up again, the page rests halfway on the contact form and no longer scrolls.
no third-party scripts were used, only what is in your theme. please help advice what it can be!
Hello there,
Please, for any question like this one, reach our support team at: https://helpcenter.qodeinteractive.com Just submit a request and include your website link with wp-admin access so member of our support team could check it closer and try to assist you there.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have aalto template installed but edge map does not work in it. When added to pages, they are not displayed as here. https://aalto.qodeinteractive.com/elements/google-maps/ or here https://theaisle.qodeinteractive.com/contact-us/
Please help me.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, I’m using a scrollable list portfolio, it works great but there’s a blank target when you click on the image, can you tell me where to modify it to a self target? Thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello! I want to change the title of single post to h1 instead of h3. We try to change in php but we don’t know how to do. We want to optimizate the post for the SEO. Thank you!
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I just install the theme on my site. In the description, you said that WPBakery, Slider and Image Map are included, but in my site, I cannot use them cause they are missing licenses. So how can I fix these issues?
Hi there,
Please take a look at our article on this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-PluginsIf there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
Support
Edge Portfolio part of
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Hi there. How to change white square on header?
I instaled demo version
Hi there,
I can see that you have installed and imported the theme with success and if you still need help with any theme related issue I would kindly ask you to submit a request at our help center and our support team will be happy to assist.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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hello, I d like to buy this theme, what kind of visual composer is included? can I get a screenshot of a page’s backend?
Hi there,
Thank you for taking interest in our theme!
Our official page builder is WPBakery, it comes included in our theme. Here is a screenshot of one of the pages: http://prntscr.com/pnjnlvIf there’s anything else, feel free to ask!
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Edge Portfolio part of
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Hello,
Just go to alter this page > navigate to Mikado Sidebar page settings > and then choose desired layout and Custom widget area > http://postimg.cc/HrVNpMdd
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Edge Portfolio part of
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thank you, but i can’t edit shop page. I want my shop page to look like this https://aalto.edge-themes.com/shop
Hi again,
The shop page is set in the WooCommerce settings: http://prntscr.com/pmzn9w When this page is set, the layout is predefined and it can’t be changed. If you want, you can unset the page in the WooCommerce options, and use a product list element: http://prntscr.com/pmzo3u This way, you can change the sidebar settings within the page options.If there’s anything else, please submit a ticket on our helpcenter: https://helpcenter.qodeinteractive.com/hc/en-us and one of our agents will assist you.
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Edge Portfolio part of
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We have a sidebar page, but it doesn’t look like this. We don’t have standard pagination or a filter.
Hi again,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi, pre-sale questions : - Is it possible to haves 2 lines of 3 columns on this page instead of 4 lines and 4 columns like in your example ? https://aalto.edge-themes.com/interactive-project-gallery/ - On a Portfolio page, is it possible to load a custom image instead of the grey lines under the title and the breadcrumb ? https://aalto.edge-themes.com/portfolio-item/modern-home/
Thanks for your reply !
Hello there,
Thank you for taking interest in our theme.
- Yes, you are choosing number of columns and number of items https://www.screencast.com/t/IzfaWxVgtbU7 - Yes, it could be done, we have just tried it on this example: https://www.screencast.com/t/Qs1Y27JlIf there is any other doubt, we are here.
Support
Edge Portfolio part of
Qode Interactive
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Oh, yes, of course. It is title image and you could set one for global level, and that could be overridden on each page/post.
Support
Edge Portfolio part of
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Great ! Thanks ! I’ll tell my client he can purchase the theme, then.
You’re welcome.
Support
Edge Portfolio part of
Qode Interactive
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Dears, I am trying to find your support ticket system but no luck , please provide the psd files.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I submit the ticket and waiting the reply.
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Support
Edge Portfolio part of
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Hello
“Edge Video Button” doesn’t work even on your demo page.
https://aalto.edge-themes.com/elements/video-button/It shows blank iframe pop-up when click the play button, seem your component output “http” instead of “https” for video Lightbox and browser was not allowed to display this insecure content.
Please advise.
Hi,
We have instantly fixed this in our theme demo, thank you for the heads-up.
You should go inside
js_composer/assets/lib/owl-carousel2-dist/owl.carousel.min.js &
js_composer/assets/lib/prettyphoto/js/jquery.prettyPhoto.min.js
and search for these instances
http://www.youtubehttp://vimeo
http://player
http://img.youtube.com
and replace them with https instead.
This will solve the problems with secured content on your end as well.
Support
Edge Portfolio part of
Qode Interactive
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It works now.
Thank you.
You’re welcome, all the best.
Support
Edge Portfolio part of
Qode Interactive
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