268 comments found.
I cannot edit pages using front end editor on WP Bakery, can you advise
Hello,
Thank you for reaching us 
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002330658-How-To-Enable-WPBakery-Frontend-Editor
If you have any further questions, please submit a ticket on our helpcenter and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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This is a pre sale question. I love your theme. Amazing. Quick question about the “portfolio” sections though. On the homepage, you have one category.. “cardio”. Is it possible to have this section pull data from multiple categories? but not where you have multiple sections.. but each block would be a different category. The reason I ask is I wanted to have multiple options for people/ Thanks for your time.
Hello,
Thank you for taking interest in our theme!
Yes, the portfolio list can use portfolio items from multiple categories, take a look at the shortcode options >> https://prnt.sc/r92lsd.
You can also display the portfolio list with multiple categories with category filter – https://powerlift.qodeinteractive.com/portfolio/three-columns/.
Let us know if you have more questions
Support
Mikado Portfolio part of
Qode Interactive
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Are there any tutorial videos or help pages for this theme?
Hello,
Thank you for reaching us!
You can check theme documentation on the link below:https://powerlift.qodeinteractive.com/documentation/
Also, you can browse our knowledge base here:
https://helpcenter.qodeinteractive.com/
If you have more questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi for the top slider for the “martial arts homepage” do we have the ability to make that a video? Awesome theme btw
Hello,
Thank you for reaching us!
It is possible to include a video background inside any Revolution Slider slide. Video background can be pulled either from a video streaming service like YT, or from your server, as self-hosted video.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
www.alexgritts.com
I just got few messages from people that your BMI calculator widget it’s not working properly. For some users it gets the result, for some users they click CALCULATE and nothing happens.
Can we find a fix for that? Thank you!
Hi,
Please submit a ticket to our forum and include your website URL and one of our support agents will investigate.
Support
Mikado Portfolio part of
Qode Interactive
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I did it. Just got a reply with a response that they can’t find anything.
I’ve sent 2 videos with proof.
Hi,
We informed our agent and your ticket is answered. Please continue the conversation on the ticket.
We tested this on our local server, and we couldn’t reproduce this issue https://prnt.sc/r1vga4. We tested your website also https://prnt.sc/r1vhdc, so please be more specific.
Include some additional details in ticket – like on what device/browser is this occurring.
Thank you for your patience, we will do our best to investigate this
Support
Mikado Portfolio part of
Qode Interactive
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Apparently it’s an ios issue and on iPhone for example you have to tap twice on CALCULATE button to get results.
I’ve sent a screenshot on ticket. Hope to find a solution. I asked your guys if it’s possible to make a button without animation
Hi,
We have forwarded this issue to our senior support team for further investigation. You’ll soon receive a brief testing results. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
No worries, they have my login credentials, I took down the widget until we find a solution, hope to find a solution.
Thanks!
Support
Mikado Portfolio part of
Qode Interactive
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Where do I get my Purchase code from???
Hi,
To find your purchase code, just follow the instructions from this article:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004160358-Where-Is-My-Purchase-Code-
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I would like my hyperlinked items in blog posts to be blue and underlined. The current default seems to have them as the same style of text as all other copy. I can find a way to contact you guys directly through support. Is there a way to fix this?
*I can’t
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I’m having a problem with the slider revolution. as print. and his purchase code to update it did not come in the documentation.
Hi,
We bought an extended license for WPBakery and Slider Revolution plugins so you don’t need to purchase them, and this means that you don’t have to activate the license for using these plugins.
Read more about the bundled plugins in our article:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. Is it possible to change the text in the header of the pages? I would like to remove where it says “This page is” before the page title.
Edit: I found the solution in the theme documentation.
We’re glad to hear that
Support
Mikado Portfolio part of
Qode Interactive
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We have tried to login to contact support but there is no option to do so, so I am posting my question here. I have uploaded the image we would like to use for the Open Graph and when we test it, it shows 2 images. Can we only show the one? We are using the Powerlift Theme
Hi there,
Here’s our article on how to sign up and open a ticket on our support forum, hope this helps:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center Let us know if you managed to do that
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
You need to check your theme because FITNESS TRAINER demo for example is not mobile ready.
Hi there,
Thank you for reaching us
Support
Mikado Portfolio part of
Qode Interactive
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This is straight from here on live preview. Doesn’t seem to be mobile friendly at all
Hi,
We inspected this on our website, and indeed, Slider Revolution is not displaying well.
We contacted our editors, and they will fix this on the demo as soon as possible. Thank you for reporting this
Support
Mikado Portfolio part of
Qode Interactive
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Thank you, I have a team working on the website right now. A ticket is opened, waiting for reply there.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, We want to use the photos that are used in the Hero banner images on the home page, can you provide us the links to the stock images so we can buy them so we can use them on our site – thanks!
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and one of our support agents will provide you with the info about the images.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
I’m trying to import everything and always gets stuck at 16% and thats it.
Figured it out eventually.
Question: how can I keep only the fitness trainer demo? Or maybe manually import only that demo. Thanks
Hi there,
Thank you for the purchase!
Unfortunately, this theme has one import file that includes all demo data.
But you can install & import all demo content on local server, and from there you can copy the page content and paste it to your site on the web, as described in our video tutorial below:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002758377-How-to-Combine-Pages-from-Different-Demos-of-the-Bridge-WordPress-Theme Note – you can import Slider Revolution files manually, as described in our article here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358#bonustips If you have more questions, please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will provide you with the info about.
Support
Mikado Portfolio part of
Qode Interactive
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Where is the option to hide side area? i don’t see it in theme options, please don’t ask me to create a ticket as i can’t
Hi there,
If you are having trouble submitting a request, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and a request will be automatically created.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, where are we supposed to edit the open graph image?
I have edited the image in
Theme Options > Social Networks > OPEN GRAPH
and it doesn’t change it, still results to your default image.
Hi,
Please, just submit a support request here https://helpcenter.qodeinteractive.com and include your wp-admin so our agent could check this closer and assist you.
Support
Mikado Portfolio part of
Qode Interactive
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unfortunately, according to your support system, this isn’t a theme i have bought, although all the other themes i have bought from Qode Interactive do show.
Hi again,
If you are having trouble submitting a request, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and a request will be automatically created.
Support
Mikado Portfolio part of
Qode Interactive
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parallax effect doesn’t work on the phone？
by the way, bmi-calculator-form.php and bmi-calculator-form-template.php cannot be translated.
and…I also can’t translate the theme.I upload the fr_FR.po file to theme folder/languages/.It doesn’t work,english still displayed.
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I have a problem registering. After entering the code and email address and sending nothing happens. I can only see the message Please Wait. Nothing goes on. How can I solve this problem?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, there’s no way to create an internal page to Team members? Example, in this area: https://i.imgur.com/INREofg.png if user click in team member go to details with a cutom page for each team member?
Hi there,
In the Team element, you can set a link that will lead to your desired page when you click on the team member.
If there’s anything else, feel free to ask!
Support
Mikado Portfolio part of
Qode Interactive
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Hello, huge problems with the Theme when fresh installed.
I cant import demos because of “youre not permitted to view this page”, and other host throws internal 500 error. Fresh Installs. Standard Themes and other themes work. Any solutions ?
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-FeatureIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, how can i change the coach photo on the event page? (the coach photo between the titles “Join for a free workout” and “What to expect from the class” in this page https://powerlift.qodeinteractive.com/events/crossfit-class/) I have also searched on your helpcenter page but i haven’t found anything about that.
P.s.: i find that the tag below is the one that will be changed to change the image, bot i can’t understand how.
[mkdf_team type=”info-beside-image” team_name_tag=”h4” team_social_ion_icon_1=”ion-social-facebook-outline” team_social_icon_1_target=”_blank” team_social_ion_icon_2=”ion-social-instagram-outline” team_social_icon_2_target=”_blank” team_social_ion_icon_3=”ion-social-twitter-outline” team_social_icon_3_target=”_blank” team_social_icon_pack=”ion_icons” team_image=”99” team_name=”Matie Simms Junior” team_name_color=”#000000” team_position=”Crossfit Coach” team_social_icon_1_link=”https://www.facebook.com/QodeInteractive/” team_social_icon_2_link=”https://www.instagram.com/qodeinteractive/” team_social_icon_3_link=”https://twitter.com/QodeInteractive” team_position_color=”#000000”]
Thank you
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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