39312 comments found.
Just read the response above, so never mind. I will email support.
Hi
We look forward to helping you!
Thank you, Shaminder
Thanks for the help! Rock Star Support!! Fast and courteous!
Hi
We are happy we could help
Thank you
OK, I just renewed my support and it’s not updating on your site? Your update broke part of my site. I can’t open a ticket.
Hi
Can you please log out from your ThemeFusion account, clear cache and sign back in. This should allow you to create a ticket. At our end, we can confirm your support is now valid.
We look forward to helping you!
Thank you, Shaminder
Is there an issue with the new Restaurant demo? All demos install perfectly for me including the new taxi demo, but the restaurant one keeps getting stuck while on content and failing. I have tried on two separate hosting at GD and Bluehost. System status is more than enough to meet requirements as well. Is there a bug?
Hi
We have tested this at our end and we are able to import the demo, Screenshot here
If the issue persists then we can suggest using the alternate demo import method, here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Tried 10 more times on two separate hostings again. All php levels are legit so importing should not be an issue. All other demos install perfectly. The restaurant still stalls at images content. Also, the restaurant demo is not yet in the alternative download page. Please update.
Hello @jaeb0922
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I did create a ticket and was told it was a server issue on your end and was fixed. It hasn’t been fixed as I still can’t download the demo data. I was also told the alternative method which doesn’t even have the restaurant demo data on the page to download. Why do I have to create a ticket to inform you of the above seeing I already did and got no where?
Hi
We will be replying back to your ticket shortly. We do request our users to create a ticket when we are not able to replicate the issue at our end.
We look forward to helping you!
Thank you, Shaminder
Greetings,
Is Avada compattible with a Job Board or Listing plugin? We would like to accomplish something like that with the design of Avada.
Greetings Leslie de Groot
Hi
We have not really tested the plugin in depth to guarantee its compatibility. Can you please check if the plugin author does have any information on this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I bought 2 licenses and renewed support for one of them today, and your system is still saying my support has expired and I can’t submit a ticket. Can you help?
Hello @squeebo
You already have a Grandfathered Support with our theme and should be able to open a support ticket whenever you want, I am going to send you an email on the account created with our support, please get back to us there 
Thanks
-Ammar
Hello, I bought your theme some days ago and now I see some update of plugins and theme. I updated the theme first. After this, I applyed some patches that appeared. So I tryed to update the plugins (4 plugins to update). 2 of them didn’t update (Convert Plus and LayerSlider WP). The issue that appear is the follow one:
C’è stato un errore durante l’aggiornamento di Convert Plus: Click here to activate license of Convert Plus to receive automatic updates.
I registered my purchase by token key and it’s all ok.
I tryed to register my account for ask support, but I didn’t recive the confirmation email and I can’t ask support by the ordinary way, so I try to contact you by this comment. Can you help me please?
I just recived the confirmation email. I’m going to ask support on your site. Thankyou!
Hello @danielecavagna
Regarding the support account, we are going to resend you the support account details again, please make sure that you check your SPAM folder aswell.
Regarding the plugin’s license, in order to get the premium add ons and updates (before we release them on our server) you will need to have a stand alone license for such plugins, we have this discussed in very details here => https://bit.ly/38kwU6t
You can send us a support ticket for more info and any other issues once you open up a support ticket with us.
Thanks
-Ammar
Thankyou very much!
You’re most welcome
Good morning guys, I work with your theme on at least 3 different websites. On one in particular there’s something going on that I can’t control. The Menu layout is completely unbalanced: when you scroll down the menu loses its natural background and scrolls over the rest of the page in an unpleasant way. If I try to put the page layout in “boxed” format, as I would like to do, nothing happens and the layout remains wide. Yet if I preview the website I see it in boxed version, but once I try to display the website on the web, it comes back in wide version again and with the menu problem I explained above. What do you think it may depend on? This is the Website I’m talking about: https://generplus.it No similar problem in the other installations I deal with for companies other than this one.
Hello @LioKlingo
We will gladly look into this issue for you, however it is not possible to assist you here on comments section and you also have a valid support with our team so you can simply open up a support ticket.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Avada theme no longer has LayerSlider or RevSlider included in the downloadable zip file. Now unable to install or update these plugins. What is going on???
Hello @swordfishdesign
I believe there is some misunderstanding here as both plugins are still offered with Avada, please go to Avada > Plugins tab and you should be able to install and activate them from there, you can also install them manually by downloading them from our company site as mentioned here => https://bit.ly/3bzPnxX
If however you need further assistance with this, please open a support ticket and our team will get back to you very soon.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
No, this does not work. The Avada theme files downloaded from ThemeForrest DO NOT come included. They are physically missing from the file structure. So when asking Avada to install plugins Rev Slider and LayerSlider, the files can’t be found and I receive the error.
Hello @swordfishdesign
In that case we suggest you to please send us a support ticket and we will check this further for you
Thanks
-Ammar
Do you have a changelog for the most recent update, or maybe a code comparison between the last update and 6.2? I’ve used the avada theme with the “Wordpress Store Locator” plugin for a long time, and after the most recent update, the store locator listings sidebars no longer work. It uses the single.php file.
Wordpress Store Locator Plugin: https://codecanyon.net/item/woocommerce-store-locator/15762057
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Does the theme support SVG logo? Because its not working!
Hi
We certainly do support SVG logos. Please check your logo file’s source code and ensure it has the dimensions attribute added in it.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, i updated the theme to the new version and my logo shrunk! How can i fix it?
Hi
Please ensure you logo and retina logo are not using the same image. The retina logo should be double the size of the regular log
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Silly me for believing that this update would have gone fine.
Just update from 6.1.2 to 6.2, update all the patches and now the Wordpress standard Editor no longer works. Only the Fusion Builder Live works…
Post & Pages Edit, only gives a white screen..
Why can’t we get a single update without having these sorts of problems all the times???
Off course, you don’t want to allow people to downgrade back to previous version (nobody really knows why as you don’t answer the question), and the saga of having to reinstall a previous back up start again…
This is getting boring and tiresome pretty quickly…
I shouldn’t have to ask, because somebody else above has already mentioned this issue, but could look into it…
Thank you
EDIT:
Avada theme no longer compatible with “SiteOrigin Widgets Bundle”...
Could you look into and find the reason, please…
Hi
Avada updates are not meant to break any content and they certainly do not cause any issues with every update we release. We actually do test our updates several times before they are released and as mentioned any update is not at all meant to cause issues with any site. We have to realise that the theme does not have work in an isolated environment. Factors such as plugins, custom code, template overrides, system settings, broken code in header/footer/menu etc can equally cause an issue.
If you do have any issues with any third party plugins then please add in a support ticket and our team will certainly checking this for you. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Shaminder
I have a problem with that. Before the 6.2 update, every plugin was working just fine..
Then as you can see from several other members here, once we update, your update breaks other plugin’s functionality.
QUOTE “Avada updates are not meant to break any content and they certainly do not cause any issues with every update we release.”
This has to the best joke you have ever written…
You have at least 20-30 people complaining of things stopping working in every single update. Just read again the 1666 pages of comment here and the support forum! Come on man, get real…
And yet, I’m suppose to pay you, or use my time, to fix the problem you have created??? Every single update!!!
Does it make sense to you? If you break it, you should fix it! Why am I getting penalised for using your software? I said this before and I’ll say it again.. That’s not right or professional..
Your theme is not supposed to break other plugin compatibility with WP if I’m correct… And yet every time you release an update and people report Wordpress not longer working, that’s your first advice. “Check the plugins…”
If the plugin works fine on Vanilla Wordpress and it stops working once using Avada theme, what does it tell you?
I’m tired of having to delete plugins just to be able to use Avada.. I’m loosing functionality and freedom of choice more and more at each update!
Just saying…
Hi
I am afraid this not the correct way to gauge if the theme is the issue or not. Any plugin with good WP coding standards will work well with Avada. A plugin working on a vanilla install is not really to guarantee that it is bug free(as even the theme works well in a vanilla install). For obvious reasons, any theme/plugin that has more feature will have more code than than a basic theme/plugin and using a vanilla install to check the plugin is not really the best way to benchmark it. There are more than 50,000 plugins in the wordpress repo and this is the very reason why we ask users to check for plugin issue. It is not possible for us to test each and every plugin. If there are any issues with a popular plugin our dev team certainly advises the user on what can be done. We also have a fusion patcher tool that is added which we use to address any theme issues we have. Wordpress is a dynamic environment. WP core itself changes code, there are PHP upgrades, feature addition etc and so all plugin and theme authors have to keep a check on their code so that they can work in tandem (using wp coding standards)
Not all users would have the same reason for an issue during an update(plugins, custom code, template overrides, outdated PHP version, etc).A very large majority of our users are able to update without any issue
We are also open to feedback from our users. If you are having issues with a plugin, you can add in a ticket and as mentioned our dev team will check it for you.(you do not have to fix it at all if it ever the theme is the issue)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Cannot update plugins – I was unable to update Convert Plus and Slider Revolution. Error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hi
We have experienced some intermittent issues with CloudFlare and our hosting provider. They are working on the issue will be resolved as soon as possible. In the meantime we request that you try the plugin update periodically. Or alternatively you can also update the plugin manually via FTP using the method below:
Alternate Plugin Installation => https://bit.ly/2uH7lhf
As a precaution, please do ensure that you make a complete backup of your site which can be restored (before any changes are made)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
After update to new 6.2 theme version website is blank white only. I updated all as followed by documentation. nothing helped yet.
system status all good.
is there any one facing same problem?
Hello @tubee1
Please disable all your 3rd party plugin(s) and check again once, if however the issue persists please open a support ticket and our team will get back to you as soon as possible.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I just updated Avada to 6.2 and applied the latest 3 patches available for it. All is working well…just having a reformatting issue in Fusion Slider. My text that reads: “Creating hype is hard” used to be perfectly large on mobile. Now it seems to render to a max size for mobile making it significantly smaller than it’s ever been. It’s the exact same on desktop as it previously was…its only mobile that I’m seeing the issue (no matter how large I make the text it will not change)
Put more simply: I just want that text to fill in more of that slide!
See my site here: https://jjhfdesigns.com/
Thanks, Jarid
Hello Jarid
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks Ammar. However, my support period is over! Just seeing if there was a general fix in the makings for this or if you had other users having this issue with a quick fix or new setting I’m not seeing.
Thanks,
Jarid
Hi
You can try reducing the font responsiveness by going to WordPress admin panel dashboard → Avada → Theme Options → Responsive, Screenshot here
Thank you, Shaminder
Thanks Shaminder. I’m so sorry I should’ve mentioned that I tried that…it works great for the site, however, doesn’t do anything to the Fusion Slider.
Here’s a screenshot of how I’m seeing it. The “creating hype is hard” is in a size 175 font: https://prnt.sc/r1v8b8
Hello @JaridFriederick
Can you please make sure that you have applied all the patches we have released? we have released 5 patches in total so please make sure you have all of them applied.
Thanks
-Ammar
I have all 8 patches applied! https://prnt.sc/r2ccy1
Hello @JaridFriederick
We will gladly look into this issue for you, however this is not possible via comments section.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Since update 6.2 I cannot add custom css on each individual page
Hello @escala
You should still be able to add custom CSS on individual pages in Avada as can be seen in this screenshot => https://share.getcloudapp.com/2NuBJzlr
If however you are not seeing this please make sure that none of your 3rd party plugin is causing this issue.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Do the developers have any plans to update/improve the Woocommerce styling for product pages and sites that rely on vertical category navigation which use a store as their homepage? Such as how traditional auto parts and electronics online stores look.
Hello @orcawest
I am not certainly sure about your feature request here and would like you to explain this in details further, however you have a Grandfathered Support so please open a support ticket and our team will get back to you with more details on this.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi ı want to buy your template but ı have a question for you, Can ı use regular lisence for my all websites ?
Hello @Mustafauyysi
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hi. I am an older user, with 2 licenses, but the support has expired. One of the licenses is still unused, and I am trying to experiment on localhost using the new wordpress and avada 6.2, but the demo installation and plugin installs are failing with curl errors. I am using MAMP 5.6. Is there an issue, or am I missing something? I put the plugins in manually, but all I got in the demo was the theme settings, and no content or pages/posts. Any help possible?
Hello @r7un
I have checked your account and it appears that you have a Grandfathered Support with our team, in this case what you can do is simply open a support ticket with our team and we will get back to you on ticket to assist further.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks Ammar. This is why I think I simply love Avada. I hope it gets resolved soon. Raised a ticket. 317889
Hi
Thank you for the update
We look forward to helping you!
Thank you, Shaminder
Thanks Shaminder. The first response was very prompt. But unfortunately, things aren’t resolved yet. I have updated the team.
Hi there
If you have an open support ticket, please do not double post in the Themeforest comments section. Our support team does not check or provide support here and it can lead to miscommunication and confusion. Any information or questions you ahve, please add it to the support ticket.
Thank you kindly, MB
After Avada Theme Update Fusion Slider does not work anymore. Fusion Slider itself can’t be updated less avada is updated.
Hello @FranzG
We have released a patch regarding the Fusion Slider so please make sure that you have it applied, if however the issue persists please double check for any 3rd party plugin conflict and check console for errors, if the issue persists please open a support ticket with our team and we will gladly look into this for you right away.
Click Here To Create An Account & Get Avada Support
Thank
-Ammar
