26721 comments found.
Hello, on this demo: https://bridge256.qodeinteractive.com/ Is that possible to have a statica image instead of the slider on the home page? Also, is there any way to add a testimonial area on the home as well ? Thanks!
Hi,
Thank you for reaching us 
Yes, you can set up the Slider on homepage as Hero slider. That way image will be static and you will have only one slide.
Yes, you can add testimonials to the home page using Elementor page builder.
Let us know if you have more questions
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I’m getting all these errors:
Warning: A non-numeric value encountered in /themes/bridge/title.php on line 81
Warning: A non-numeric value encountered in /themes/bridge/title.php on line 253
Warning: A non-numeric value encountered in /themes/bridge/title.php on line 253
Warning: A non-numeric value encountered in /themes/bridge/title.php on line 254
After updating Qode Options, haven’t install any new plugin nor addon, checked the PHP file but couldn’t locate what value was wrong, even unistalled wordfence and couple other plugins; i’m using elementor on this site.
As an example of the errors, this is what i have in my line 81 of Title.php: $bridge_qode_header_height_padding = $bridge_qode_header_height + $bridge_qode_menu_bottom + $bridge_qode_header_top;
Even the full theme is screwed up, won’t show images on products, scrolling down pages returns you to top, among other errors.
Hope you can help me with this.
Hello,
Please submit a ticket to our forum, include your website URL and wp-admin credentials. One of our support agents will investigate.
Thank you
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Hi, I was just looking at your video on using the Qode Elements Holder and wanted to use it. But I cannot find it in the elements while using WPBakery! Did you remove or rename it? I can still see 5 qode holders but none is called elements…
Hi,
Thank you for reaching us 
We managed to locate Qode Elements Holder at our test demo https://prnt.sc/r1t1sl.
So please submit a ticket to our forum and include your website URL and one of our support agents will investigate.
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Hi,
First of all, I would like to tell you that I love your theme. I have 3 problems that I hope you can help me. My website is https://www.nxtdried.com/
1) Language Selector doesn’t appear in the mobile. 2) Social Icons. I add social icons on website > widget > “side area” but they don’t appear in the mobile. 3 I want to social icons appear in green in the Home but they appear in black. However, they are in green in other pages (https://www.nxtdried.com/organic/)
Thanks,
Hi,
Thank you for reaching us 
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Hi,
I don’t know why I can’t login to submit a ticket
Hi,
Please follow the instructions from the article below, and keep us updated if the issue persists:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
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I have an account but I can’t login. I’m trying to recover my password but It’s not possible.
Hi,
This is strange since we couldn’t locate your user account :/
Try to create a new user account with the same purchase code. Here’s the link to our help center: https://helpcenter.qodeinteractive.com
Thank you
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I’ll register again
Keep us updated on this
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I have tried to email support, lodge a support request (the button on the website doesn’t work) with still no avail, no response, and no idea where to go from here.
Hi,
This is strange since we managed to locate your request at our support platform.
Our agent answered your ticket, so feel free to take a look.
Thank you
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I find it ridiculous that you have to pay for a renewed support plan for simply deactivating and then reinstalling the theme. This seems like a basic necessity for selling a theme.
Hi,
To deactivate your theme, just follow the instructions from the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
Regarding the theme installation, just follow the instructions from the video tutorial:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002474917-How-To-Install-The-Bridge-Theme-On-Your-WordPress-Website
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The issue is it was already registered previously so when I go to the ‘bridge dashboard’ there is no option to deregister the theme.
Hi,
If you need help with the deregistration, send us an email at helpcenter@qodeinteractive.com and include your purchase code.
Our agents will help you with this.
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Thanks, will do.
You’re welcome.
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Hi guys, I have your theme but want to look at your new demos. For the past few months I have not been able to view it. I receive the following error:
If you’re the owner of this website: Contact your hosting provider letting them know your web server is not completing requests. An Error 522 means that the request was able to connect to your web server, but that the request didn’t finish. The most likely cause is that something on your server is hogging resources. Additional troubleshooting information here.
Mikado themes do the same thing. I don’t know what you have in common.
Please let me know when it’s resolved so that I can view your demos.
Hi,
We are aware of the problem with the server connection from some parts of Africa. We reported this, and we are working on this issue.
Thank you for letting us know
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Okay, thank you. When do you expect it to be resolved? I want to use the theme but view the demos.
Hi,
We forwarded this to our hosting, they are handling it, so we can’t really say when it’s going to be resolved.
In the meantime, you can perform a traceroute and send us an email at helpcenter@qodeinteractive.com.
Thank you for your patience
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So… I was testing the Transport Services Elementor demo and I added a bullet list.
As I was checking the source code I realized the font is different, instead of Work Sans, lists use Roboto, now, I searched everywhere and I did not see an option to edit the UL or OL elements.
The classes applied are: elementor-text-editor elementor-clearfix
Do I have to edit every element to change the font? Or am I doing something wrong?
Thanks!
Hello,
Thank you for reaching us.
This is strange since we tested adding bullet list in Transport Service demo https://prnt.sc/r1obqa and the list is displayed in Work Sans https://prnt.sc/r1oe7y.
Maybe you set up Roboto as a paragraph font in Qode Options > Fonts > Text, since the elements are using default fonts https://prnt.sc/r1of1a.
Keep us updated
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I can´t get the “Header Top Area” sticky. I disappears when scrolling down?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
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ok
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Hi team! Where can I change qode slider subtitle h4 to h1? In lasts versions I can do this hardcoding the slider file. But now, files and folders structure has changed and all the slider files I find have h1 for subtitle. The problem is that in the web we still see an h4. Is so frustrating… Please, help!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
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Thank you. Done 16 hours ago right now. Waiting for answer.
Hi,
Thank you for your patience, our usual response time is 24 hours on business days.
We couldn’t locate your request, so please provide us with your request ID.
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You have already answered. Thank you.
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I’m using https://bridge325.qodeinteractive.com/...how do I replace the image of the woman on the homepage, please?
Hi,
Thank you for reaching us 
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How do I deactivate the bridge theme from previous website that has been expired and no longer available to deactivate from the theme options
so I can re-use it on a new website
Hello,
Please submit a ticket to our forum and include your purchase code. One of our support agents will help you with this.
Thanks
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Thats fine. Thanks i have raise a ticket, looking forward to your reply, hopefully there won’t be a charge
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The link http://export.qodethemes.com/ is dead. I can’t download the 316 demo slider
Hi,
Please follow the instructions from the article below on how to import Slider Revolution demos to your website:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480018-How-To-Set-Up-The-Slider-Revolution-Plugin-In-The-Bridge-WordPress-Theme
Everything should be fine if you follow the tutorial.
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Yes I followed this tutorial well but when we click on the link (as in 3.33 in the video) http://export.qodethemes.com/bridge-export/revslider/bridge316.zip
The link does not work !
Hi,
We tested the link and it’s working fine on our behalf https://prnt.sc/r19d71.
Please try to access it from some other internet connection or from different device.
If you continue to have this issue, send us an email at helpcenter@qodeinteractive.com and our agents will provide you with Slider Revolution demo.
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Indeed DNS problem with Free. Problem solved. Thx
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i forget which website i registered the “license keys” how can I find out?
Hello,
Send us a email at helpcenter@qodeinteractive.com, and include your purchase code, one of our agents will help you with this.
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Hi,
The license keys in the text files is empty in the “license folder”. How can I get the license key to the plugins?
Hello,
We bought an extended license for WPBakery and Slider Revolution plugins so you don’t need to purchase them, and this means that you don’t have to activate the license for using these plugins.
Read more about the bundled plugins in our article:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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LayerSlider WP has en alert that we need to activate it. It’s really annoying, how can we remove it?
Hi,
Please submit a ticket to our forum and include your website URL and one of our support agents will assist you with this.
Thanks
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Hi,
is there any chance to see the changelog online, here what your page looks like : https://share.getcloudapp.com/NQuZkej4Cheers
Hi,
Thank you for reaching us 
https://prnt.sc/r0t144
Let us know if you have more questions
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Hello. Thank you for this excellent theme. I have run into a couple issues with the Landscape Architecture Landscape Architecture Bridge theme. The first issue is the home page masonry gallery loses its position when resized just a little bit. How can this be fixed. I have images to show. Secondly, for small computer screens that are not mobile, the menus stretches from the right to left covering the logo on the left. Is there a way to set mobile view at a certain computer screen size so this does not happen. I also have images to show. Thank you!
Hi,
Thank you for reaching us 
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Hi,
I’m having a problem with the full-width template. Bought this temp many times and never had this kind of issue before. I was creating a page with the full-width template selected. after some time I was unable to click or select anything in the page so buttons and forms are not working. When I change to standard template, it works again but I really need the full-width. You guys have any idea what is casing this issue and how it can be fixed? Hope to hear from you.
Thanks and kind regards,
AboveSecond
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.
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Is there a fix for your Elementor Templates? The footers in the Elementor Templates are done with WP Bakery which means that I need to activate 2 builders!!!! That is way too bulky.
Hi,
Please provide us with a more detailed explanation, and maybe include URL of the demo that you are referring to, and we will investigate.
This is strange because our editors mainly use widgets to build the content of the footer.
Thanks
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Also the sticky menu feature is not working.
Hi,
Please send us an email at helpcenter@qodeinteractive.com, include your purchase code and your website URL and our agents will help you with this.
Thank you
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Will do thank you.
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Why arent you answering topics in support anymore?
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Thank you for your patience
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