8326 comments found.
Gallery type “full background” on portfolio pages are no longer working in side portfolio, as of recent update to theme. Regardless of checked item, portfolio gallery keeps showing as “inline with content”.
Please fix
Hi jdgatti,
More than 9K users are already using the latest Kalium update and we didn’t receive any complaint about this.
Comment section of the theme is used only for pre-sale questions. If you need theme support in please write a ticket on our dedicated support center and support team will assist you. To do that you need to renew your support firs (read more).
Thanks for your understanding.
Kind regards,
—Ylli
With all respect Ylli, I should not and will not pay for additional support. The theme was working just fine until the update and now it isn’t. I’d appreciate if you could make an exception here and help me work out where the problem is. I’ve done nothing wrong here and extetnded my support already previously.
Thanks
I’ve narrowed the issue down, hope this is an easy fix for you. When previewing the portfolio in draft mode, everything is fine. Only when published does the side gallery break, also the hamburger menu link breaks too. The clicking of it does not deploy the overlay menu.
Hi,
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUYP.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
I worked it out on my own Ylli. Your side portfolio feature is specifically breaking when Vimeo videos linked in it. You should look into it.
Re my WP, everything is up to date, with all recommended plugins installed.
Next time you should reconsider dismissing someone for their issues with your theme. It’s an incredible theme yes but it’s not perfect.
I’ve been using it for years and every time I’ve encountered an issue I’ve received terrible technical support from you, Ylli. You’re constantly dismissive and reluctant to do anything other than copy paste like you have above in this thread.
You should look at hiring someone else to help you with theme troubleshooting. A theme with over 30k sales should not be supported by just one person who is not meeting the needs of their customers.
A word to anyone looking to purchase this theme:
It is an amazing theme, but with many new releases or WP updates I have encountered issues that are constantly dismissed by the theme author. Horrible customer service and tech support.
Hi jdgatti,
Sorry for the late reply, I was on vacation and my colleagues left your comment unanswered until I come back to reply to you.
I must say that I was really surprised to see your negative comment and based in your words I checked your username jdgatti and your old username Valtellina but I didn’t find any ticket in our support system (see video). Then I also searched in this theme comments section and I found that you created 5 tickets in total (read here). As you can see there we have replied to all your comments correctly. Can you please send me the ticket where you received “terrible technical support” please? I would like to see that ticket.
As for this ticket: I send you that message in my last reply because this was not a theme issue and more than 50% of the tickets that users create are because one of their third-party plugins creates the problem.
We try to fix all the problems that users report because that also reduces the number of tickets for us and makes our clients happy but the issue that you reported is complicated and the same problem is not happening in our end. For that, we need your Wordpress credentials so we can test this problem in your installation directly. To be able to do that you need to contact us in our support area and give your WP credentials in a private ticket. That’s why the support for this is not allowed here because you need to share sensitive informations.
I really hope that you understand the situation and will remove the unnecessary rating. Thanks!
Best regards,
—Ylli
Hello! I have an old license registered to a domain I no longer use and I’d like to change it to a new domain. The old domain is picturestork.com
Can you please help me de-activate my old site so I can register it to a new site? Thank you!
Hi there,
The license has been reset, now you can activate it in the original domain.
P.S: If you still see the old domain on your Product Activation page please just press X, then try to activate your theme again, it should work.
(view on new page)
Kind Regards,
Art from Laborator
Hi, I want to customize “contact form” style, currently i am using “agency” style, but want same as “photography” contact form. How can i customize?
Thanks
Hi there,
We don’t handle support from the email or theme comments section, so if you need theme support next time please just write a ticket on our external support system and the support team will assist.
Kind Regards,
Art from Laborator
Hi,
I deactivated the license product on www.al-malabisclothing.com, however it is not letting register theme on my new domain. it is saying registered to different domain even though i removed the activation !!
Hi Driedelights,
The license has been reset, now you can activate it in the new domain.
P.S: If you still see the old domain on your Product Activation page please just press X, then try to activate your theme again, it should work.
(view on new page)
Kind Regards,
Art from Laborator
Is there a way to replace the search form that appears after clining the search icon in menu bar to the Advanced Woo Search ?
Hi bosal,
I think that you need to modify your theme files a little bit to be able to achieve that.
P.S: If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding.
Kind regards,
—Ylli
Hi, I have tried to fix this Autotype issue at Custom CSS but I can’t find the correct code line for it.
The problem is that if I assign a type cursor to an Autotype paragraph text, it only stays for the first line. Then it breaks the line until the end.
Anyone know how to solve this?
Thanks a lot!
Hi Alejandro,
Can you please add the code below to your Custom CSS area:
.wpb_wrapper .auto-type-element .lab-autotype-text-entry {
display: inline;
}
and see if this fixes the issue. Thanks!
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
HI!
Sorry but it didn’t work. In fact now the type cursor breaks the line from the first phrase.
I’ve already tried to put “display: inline” in Custom CSS with the same result…
Regards!
Hi Alejandro,
Can you please write URL of this exact page please?
Kind regards,
—Ylli
Hi,
The page is currently on ‘coming soon’ mode… Maybe I could send you some screenshots?
Hi Alejandro,
Sorry but we need to see your site URL to be able to send you the exact code. Thanks!
Kind regards,
—Ylli
Hi,
No problem, I can opened the access briefly so you can check the site.
URL: http://alejandrofernandezmejias.com
Thanks!
Hi Alejandro,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art from Laborator
Hi,
Email sended! I hope you find a solution for this. Thanks!
Happy to hear that 
Kind regards,
—Ylli
Hi, thanks for fix it. The problem was I was writing < h3 > * instead of * < h3 >, putting the * after the head kind and not before. And that makes type cursor breaks the line.
Thanks!
Hi Alejandro,
Happy to hear that this was not a theme issue. Enjoy Kalium
Regards,
—Ylli
Hi, I imported demo content twice and now I have duplicate content. How do I delete it? Thanks
Hi honestlyfitness ,
You can reset your Wordpress installation by using this plugin WordPress Reset (By WebFactory Ltd) and then activate the theme and try to install demo-content again.
P.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Hi the slider revolution slider appear to be damaged i need your help to fix them for e.g homepage full slider is corrupted
not to worry a repair the zip file
Hi there,
That’s strange as the files are checked on each update and also just checked it now, it appears to be fine and the file is not corrupted.
Kind Regards,
Art from Laborator
Hello, I purchased the theme and need a specific demo file. Can you send this Demo File: https://demo.kaliumtheme.com/agency/#branding
Hi operatorllc,
To install the demo content follow this guide in theme documentation, there you will find the Agency Demo in the list of demos which can be installed online and you don’t need to do it manually by importing files.
Kind Regards,
Art from Laborator
When using a store layout similar to the fashion demo (https://demo.kaliumtheme.com/fashion/shop/men/), is it possible to move the price below the category like seen in the bookstore demo (https://demo.kaliumtheme.com/bookstore/product-category/biography/)?
Hi there,
That can be done through Custom CSS, if you’re using the default product layout then add this CSS to Custom CSS area of your site:
/* Shop: Product center title */
.woocommerce .products .product .item-info .item-info-row {
display: block;
text-align: center;
}
.woocommerce .products .product.catalog-layout-default .item-info .add-to-cart-and-product-categories.show-add-to-cart .add_to_cart_button {
position: absolute;
width: 150px;
left: 0;
right: 0;
margin-left: auto;
margin-right: auto;
}
Kind Regards,
Art from Laborator
That’s fantastic, thanks Art!
You’re welcome, wishing you a great weekend
when adding self hosted videos to a portfolio item and using the ‘side portfolio’ layout, the video overlaps my text and I want it to be towards the right of my text can you help please?
Hi strandcreative,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
Please refund my money, this item ( theme ) is “not as described” , do not work well with elementor plugin, Please assist asap.
Hi,
Sorry to hear you don’t like our theme. I can’t see any ticket created by your username, if you have any question please write in our support area because comments section area is not used for support.
You can apply for a refund by submitting a refund request to Envato support https://themeforest.net/refund_requests/new then your request will be verified if your refund is valid or not.
Thanks for your understanding.
Kind regards,
—Ylli
“This theme deserves 5 stars for the great work of the developers. Of all the ones I bought at Themeforest, this is the one that was updated first. It also offers immediate updates of the plugins that are included with the theme. You don’t have to wait for a new theme update to be released for that to happen.”
⭐⭐⭐⭐⭐ Kalium received a 5 star rating from Fergofer00
Are you using Kalium too? Don’t forget to rate it.
Hi there,
i purchased this theme some time back.
However the domain it is attached to i no longer use have got a new domain i want to attach it to.. help!!!
Hi,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. Regular license is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
Hi ! Love the theme i’m actually working on !
I have a problem with portfolio display, every category is showing well on the page “portfolio” but i set a bloc “portfolio” on my homepage with the Builder, and one category filter doesn’t show anything. Is there anything i have to check for ?
Hi peter-eb,
Please make sure that you have done those steps:
1— Make sure that you are using the latest version of Kalium, you can read the changelog here Kalium release notes.
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— You should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUYIf your problem is still happening, then we need to login in your Wordpress site to check what is the problem. Please write a ticket on our dedicated support center and support team will assist you.
Thanks for your understanding.
Best regards,
—Ylli
It seems that my support is expired… I can’t open a Ticket. I tried everything you told me but nothing works :/
Hi peter-eb,
Hmm sorry for that, if you free 6 months support has expired, you can extend your support so you can write in the support center (read more).
Thanks for your understanding.
Kind regards,
—Ylli
Nope, i won’t take 6 months more just for this, i’m just gonna look for another portfolio plugin that works better than yours. And yes i can understand ! But the functionality of the “Support” is completely dumb, many times i’m not integrating the day after i bought it. It would be better if we can start the 6 months support when we want… Not better, logic..
Hi peter-eb,
Sorry but those are Envato rules are the same for all the authors. I tried to help you but it seems that your problem is a bit complicated and we need to check your site live, that’s why I asked you to create a ticket.
Thank you very much for your understanding.
Kind regards,
—Ylli
Can you please revoke the licenses for Kalium – purchase codes ending with -9dd21d190a85 and -747934a57ff1 Thank you!
Hi Bjorn,
I revoked your old licenses, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
Hello guys I am having trouble creating a side portfolio gallery, Please see this https://imgur.com/6QX4bbd
when i click on “image” everytjing covers with a transparent layer and when you click it the form is closing so theres no way to upload images. The theme is up o date, the wordpress is up to date =\
Hi MarkForge,
Please make sure that you have done those steps:
2— Make sure that you have installed all the required theme plugins, for more info please read this article Kalium required plugins.
3— Make sure that you have installed Advanced Custom Fields PRO plugin too and have deleted Advanced Custom Fields free plugins. Read this article Advanced Custom Fields 5.x .
4— If the problem is still happening then you should know that we don’t have this issue on our theme, and it should work for you too. Please disable all your third-party plugins (plugins that don’t come with our theme) one by one, and check if this problem is solved.
https://youtu.be/sUI-XUD6WUYP.S: Comment section of theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and support team will assist you.
Kind regards,
—Ylli
hi, this is a presale question: can i have a left sidebar on every page/post/portfolio page on the site? so also on the masonry portfolio page? thank you jan
Hi Jan,
You can easily switch sidebars On or Off in Shop, Blog and pages and you can also call your sidebars sidebars in every page or portfolio page that you want using WPBakery Page Builder. Thanks!
Kind regards,
—Ylli
Hello i purchased this template awhile back but just now decided to use it and installed it as test run but now i want to move it to a new domain and need to reactivate it. Can you please clear it or show me how its done. Thank You!
Hi gimmysumo,
It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. Regular license is valid for one domain only as you can read on this article Theme licenses and activation.
I deleted your old license, so now you can activate your product in its final domain.
Note: If you still see the old domain on your Product Registration page (screenshot) please just press x button, then you activate your theme again.
Have a nice day!
Kind regards,
—Ylli
Do you haveany full-width demo templates? I see only boxed ones…
Hi typ,
Sorry for the late reply, that happened because our team was in vocation.
In some of the demos we offer full width rows and elements, we don’t have any demo that is entirely made full-width but you can easily do that in your site
Have a nice day!
Kind regards,
—Ylli
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