456 comments found.
Hello,
I want to create tabs just like your demo:
https://www.ekko-wp.com/elements/content-tabs
I dont see the element on visual composer or what are the steps to make it look like that?
The current Tab Element does not look like your demo.
Thank you
Hello, please use our premade blocks. Edit your page, add new block, go to tabs and select your design. For further questions please open a ticket on our support platform: http://keydesign.ticksy.com/
Thank you.
I keep getting this error when i want to activate Woocommerce on your theme. What do I need to do. I have tried to change my php version on cpanel nut would not get done still. This is the error:
Error: Current PHP version does not meet minimum requirements for WooCommerce.
Hello, Ask your host to update PHP version of your hosting. Most likely, they will do it for free and it’s the most easiest way to update. If you have Cpanel, it allows you to update PHP version from your cPanel. Search PHP Version Manager or PHP Configuration option and click on it. For further details please open a ticket on our support platform: https://keydesign.ticksy.com/ Thank you.
Hello! This theme looks very similar to LeadEngine. I keep on comparing them but not sure which one I should buy. What’s the main difference? Thank you!
Hello,
The main difference between the two themes is with the landing pages design and some new elements like Shapes, Row separators and Row fixed backgrounds.
Is it possible to replicate the documentation page here https://www.ekko-wp.com/documentation/ by importing a demo? or do you provide ready to use block to achieve the same look as you did?
Hello,
We are using another theme for the documentation website. It is not included in this theme package.
May i know the theme? Would like to implement it for my clients
Hello, we are using HelpGuru theme: https://themeforest.net/item/helpguru-a-selfservice-knowledge-base-wordpress-theme/8465592 for functionality , but we changed the design to look like Ekko theme.
Hello, any plans for a HTML version?
Hello,
Sorry, a HTML version will not be available. We are working on WordPress themes only.
Hi. Do you have any plans for making the theme compatible with Elementor?
Hello,
We are still working on it. I can’t really tell when the new theme update will be released. There is a lot of work involved and it may take a few months to test all features.
Hello,
I want to ask something before purchase. Could I use third party Mega Menu plugin with this theme? Thanks.
Hello,
Sure, you can use any third party mega menu plugin. We can also assist with the plugin configuration if needed.
Thanks for quick reply. Have a nice day!
Merhaba tema satın alırsak kurulum yapıyormusunuz?
Hello,
Thanks for writing in! Yes, we can assist you with the theme install if you run into any issues. Before that, I suggest looking into the theme installation guide. The theme install is a simple process and shouldn’t take you more than 1 min.
Hello, i try to install the theme but it shows “The link you followed has expired.”. I tried the anything from FAQ, even hosting problems. Nothing changes. Please help!
Hello,
This message is displayed because your server settings for upload max size or maximum memory are not well configured.
Don’t worry, this is a common issue, very simple to fix. If you are not used to set your server PHP / memory settings, contact your hosting company to do it for you. This is their job, it takes 1 minute to do. Show them a screenshot of your error, or email them the error message. Ask them to assist by increasing the following values, until you are able to install your theme.
- memory_limit 128M
- max_execution_time 120
- post_max_size 32M
- upload_max_filesize 32M
Hope this helps.
Hey guys, great theme! Is there a possibility to add custom fonts to the admin area to use for the page (our client has a non-google webfont)? Thank you!
Hello, You can try using the following plugin: https://wordpress.org/plugins/custom-fonts/
That works, can be referenced in the CSS – thank you for your quick help!
I purchased and installed the Ekko theme. I imported the Auto Service demo. There is no sidebar on the Shop page. If I go to Appearance > Widgets > Shop Sidebar – it’s not empty. Additionally, when I imported the Demo, I only got one “Shop” page. On your demo website (https://www.ekko-wp.com/shop/?template=woo-detailed&woo-2-columns&woo-sidebar-left&woo-8-products) there are many – Shop Detailed (Shop sidebar right, left etc), Shop Minimal etc.
SOLVED: You need to change the number of Woocommerce columns to 2 in the Ekko theme settings, and you get the option to set the sidebar and its position.
Hello,
The sidebar on the shop pages is visible only when 2 columns are selected.
Trying to activate theme says can’t connect to Envato API, need this addressed IMMEDIATELY so I can work on clients website today.
Hello, if the ‘Envato API’ error appears it meas it’s either a problem with the API ( can’t verify your purchase code ) or a setting from your server/hosting provider. We can help you with this and manually activate the theme, you will need to send us your credentials at https://keydesign.ticksy.com/ .
Thank you.
We’ve now replied to your ticket https://keydesign.ticksy.com/ticket/2307282
Thank you
Hi Ekko, Can i use your theme on Woocommerce as well fro my cleaning products.
Hello, yes you can. Please open a ticket on https://keydesign.ticksy.com/ if you have further questions. Thank you.
is it possible to change the search box to only search for products? because it searches everything in a weird manenr.
Hello, the search is the WordPress default functionality. The theme does not changes anything on it.
Hello, is it possible to add all demos? I want certain features from certain demo home pages, but only allows one homepage install at a time. How can I get all home pages on same site import? Thanks, great theme by the way.
Hello,
There is no need to import all the demos. You can use the Template Manager and add any Block used on those demos anywhere onto your pages. Theme offers over 200 pre-built template blocks.
hi you have some design elements containing 2 rows with img left / text right and then text left / img right, how can I change the order on mobile so that not all images are stacked together? https://user-images.githubusercontent.com/8739/66052967-c3a46580-e531-11e9-9251-18877ddb3e3f.png
Hello,
You need to use custom CSS for this. Please register and open a support ticket. Our team will gladly help out.
Hi. Your boxed mode seems to wide for my needs, is is possible to have at 1200 pixels wide either in settings are with some css? Thanks
Hello,
We can change the boxed container to any size. Our support team can help with this customization.
How to get the Basic HTML code of the Pages which we purchased ?? Kindly Reply fast .
Hello,
This is a WordPress theme. A HTML version is not available.
can we get the basic html code of the pages which we purchased
Hello,
This is a WordPress theme. A HTML version is not available.
Is there a bug in “Add Block”? I can add standard WPBakery elements in its back-end system, but when I try to use your “Add Block” in the back-end, to use your custom theme elements such as Creative Cards, nothing gets added to the page editor… Thanks!
Hello,
This issue doesn’t occur on our end. Please register and open a support ticket so we can take a closer look with your install.
