743 comments found.
Hello, I want to make website multilangual. Does Turbo theme has .po or .mo files to use it for translation? or is there another way for translation?
Hi yes we do have .po file for translation in the theme
Yes, I know it, but I can’t find search filter texts in that file… where can i find that texts?
Hi it is difficult for us to understand like this. Can you please open a support ticket with relevant screenshot regarding this issue.
Hello
I have a website with Turbo theme. https://www.starcarrent.ge/car-listing/ In header you can see the flags of the different languages. When I change language, I want theme texts to be changed too. fot example: search filter texts, Results Found, WHERE YOU FROM, WHERE YOU GO. I want all theme texts to be translateable. I use Polylang plugin for translation and please help me to fix it..
And the secont problem : on this link you can see that I filled the dates fields. After I choose a car and I go on car detailed page: https://www.starcarrent.ge/product/toyota-4runner-2010/?tex_pickup_location=tbilisi-airport&tex_dropoff_location=kutaisi&datepickerrange=2020_05_13-2020_05_22 I can’t choose time. I should choose the dates again to choose the time of delivery. This should be fixed… it is very important and it is a problem…
Hi those are coming from the plugin, you can use loco or wpml for translating plugin strings.
And the secont problem : on this link you can see that I filled the dates fields. After I choose a car and I go on car detailed page: https://www.starcarrent.ge/product/toyota-4runner-2010/?tex_pickup_location=tbilisi-airport&tex_dropoff_location=kutaisi&datepickerrange=2020_05_13-2020_05_22 I can’t choose time. I should choose the dates again to choose the time of delivery. This should be fixed… it is very important and it is a problem…
I fixed not safe… on this link you can see that I filled the dates fields. After I choose a car and I go on car detailed page: https://www.starcarrent.ge/product/toyota-4runner-2010/?tex_pickup_location=tbilisi-airport&tex_dropoff_location=kutaisi&datepickerrange=2020_05_13-2020_05_22 I can’t choose time. I should choose the dates again to choose the time of delivery. This should be fixed… it is very important and it is a problem…
On you demo site it works perfect, but on my website it does not. When I choose dates on “Car listing” page and I choose a car I should choose dates again to be able to choose rental time. how can I fix it?
Hi sorry but we could not identify the issue that you are pointing out. it is same for both the sites. Please open support ticket with relevant screenshot or video so that our team can assist you.
is it able the “Pricing Info” on the detailed page to be always open?
I can’t opern a ticket
I mean this page https://www.starcarrent.ge/en/product/volkswagen-routan-2010-2/
Hi As stated on our earlier response please open a support ticket on whatever issues you are facing.
I cant opena ticket
Hi if your support has expired then please renew your support and open a support ticket as we have to investigate the issue that you are facing and so far what we have seen is that your search page and product single page is working as the same way like we have shown on our demo.
Should I pay 56$ for one fucking question?
If you already have an order from 10th of this month to 12th of this month, it will not block the calendar once you update the plugin. New orders will block the calendar.
How to fix it? I dont want orders to block calendar
Hi you are having question after question and so far we can not identify any of the issues that you have mentioned. Please send us a support ticket with what ever issues that you are facing. with relevant screenshots or videos so that we can have a look into it.
Why should I pay 50$ for one question support? answer me!
I have the only question: is it able “Pricing Info” prices by days range to be always open on the car page… All I need is it.
Hi,
Yes. it’s possible with little customization. change $(’.price-showing’).hide(); to $(’.price-showing’).show(); from rnb-validation.js file.
For more info please contact via our support forum.
Thank you, I fixed it. 
best regards
Hi glad to hear that issue has been resolved.
Hi, I have purchased the theme version 5.0.6. How do i update it to the latest version of the theme?
Hi 1. download the latest version of the theme from envato 2. deactivate and delete the current version of the theme and theme associated plugins. 3. upload and install the latest version of the theme and theme associated plugins.
It is suggested that you keep a back up of your current work so in case of any issue you can roll back to current working version.
Hourly basis product has a bug, the price shows up as ‘per day’ instead of ‘per hour’
In redq-rental-global-functions.php,
$settings_data‘labels’ = get_option(‘rnb_unit_price’) ? get_option(‘rnb_unit_price’) : esc_html__(’/Per Day’, ‘redq-rental’);
It’s missing the function, I modified it myself for now, hope its fixed on the next update
‘Pay During Booking’ is broken too, when you choose ‘0’ aka 0%, the system ignores the function and uses 100% instead which is by default
Hi From back end of the woocommerce settings>rnb settings you can select if you want to display per day pricing or per hour pricing.
Yes, if the pay during booking is set to 0 then our system will calculate it as 100% have to be paid during the booking.
I already chose hourly pricing, not sure why it’s not working, maybe just my issue
but thanks for clarifying
Hi Can you please let us know what version of the theme and plugin you are using?
Hi, May I know if can add extra text field so customers add more info?
Also interested if i can remove pickup and dropoff location fields from search panel?
Hi 1. Unfortuantley that is not possible 2. Yes, you can disable pick up and drop off location.
Vendor cannot add rental product
As admin it is possible to add a rental product, vendors don’t have the option. I suppose this stems from roles/permissions, can you tell me where this is changed?
Hi Unfortunately we do not hvae multi vendor support.
Hi , I’ve installed the theme and imported a demo, but when I click on a product, I can’t open the product page.. I’ve only the loading circle and background..
The console log says: Uncaught TypeError: $(...).magnificPopup is not a function
I’ve seen that an other customer had this issue. Do you have any solution ? Thanks
Hi,
Can you please submit a ticket via our support forum. Our support team will help you .
Hi, Pre-sale question
Is there any way to get admin credentials and test dashboard before we buy it? Thanks in advance
Unfortunately no. You can check our online demo and docs
Hi.
First of all sorry for my english.
We have some questions to know if your template adapts to what we need.
We need that the cars can be assigned to different rental offices since not all of them have the same cars or have the same prices. The office would be an option on the rental form.
We also need the prices to be different depending on the seasons that would be variable each year, in addition, the prices would be different for periods of days, that is, if the car is rented for 15 days, the first three would have a cost, the following 6 another and so on up to 15 days.
Does your theme meet all these requirements?
Regards and thanks.
Hi we are not fully clear what you meant by different rental offices.. can you please explain that with some examples.
for seasonal pricing we have seasonal pricing addon which you can have a look https://codecanyon.net/item/rnb-seasonal-pricing-addon/25037993for you pricing issue we have days range pricing where you can set different pricing for different day ranges . like 1-3 days one pricing and then 4-8 another pricing and so on.
Hi again.
We have four rental offices. Office 1 have a car A with a price, but in office 2 the car A have another price, office 3 and 4 don’t have car A. So the customer first has to choose the office where he is going to rent the car and the choose the car.
I do not know if I explained well
Hi in that case you will have to create car a and attach location of the office and then create another car and attach location 2 as pick up locations.
Hi.
Another question: is the theme compatible with wordpress 5?
Yes
Hi, do you have in schedule a new upgrade for Woocommerce 4.0? Or the theme is now compatible?
Hi,
Yes, we are preparing an update. Hopefully will be available by today or tomorrow.
Perfect, thanks!
Hello,
Unfortunately my support expired, so I can’t ask you in a ticket. In the last ticket you’ve helped me with something, and your comment stated the following:
“In search page, the templates are built based on underscore JS template. Not conventional WordPress PHP template. That’s why it’s little bit tricky to modify the template.”
Having this into consideration, how can I edit / where can I find that JS template. You can look up on my ticket, it’s under this account. Basically I want to undo a change you made back then.
Thanks.
Hi,
We provide all our customer support from our support forum. Please renew your support and then ask your queries via our support forum.
How do i show FAQs on the pages ? i have added all the FAQs but can’t find a way to show them on the page. https://sgcar.kaurpcc.com/wp-content/uploads/2020/02/faq.jpg here is the link
Hi you can show the page from adding them into the menu
Hi, I really like the theme, but when I see the comments and reviews some people are complaining about bugs. 1. Is the theme has a lot of bugs or it is only a normal issues that can be fixed easily and fast? 2. Does the theme come with latest version of RnB plugin? 3. can a use the RnB plugin separately if the theme does not work?
Hi 1. Our theme has the described features working well. If we find any bug or get notified about the bug then we take immediate action to fix them 2. with our theme we have rnb version 9.0.5 available and we are working to make our theme compatible with the latest version of the rnb plugin. 3.one licence is for one site only. You can use the plugin to the same site with a different theme but you can not use the plugin to another site. For that you will have to purchase separate license.
Thank you for your reply!
1. Can you estimate the average time required to make the adjustment on the plugin and theme in order to get the website ready?
2. is it possible to integrate the theme with woocommerce multi-vendor booking plugin?
Hi 1. It vary s from user to user. we have our documentation and demo data which user can import and then make adjustments. 2. Unfortunately we do not have any multivendor support.
pre-sales question.
Hi. Can I use this theme and plugin with all kind of rental products like tools, tenants and others?
Does the theme and plugin support Arabic language. if yes, will i face any bugs or issue to make it work?
Hi Yes, you can use this plugin and theme for any type of rental products provided that your rental conditions met our theme features. Regarding the arabic language support, we have loco translator plugin support via which you can translate your plugin to arabic
Can you please share some sites that use this theme just to take more examples rather than your demo
Hi Unfortunately we do not share client sites information.
I just asked for their links not thing else. Thanks anyway!
Hi. Can I have a look at the admin dashboard pleasE?
Hi Unfortunately at present we do not have our admin demo live.
Hi there is no sidebar in widget area for general pages. i want add some widgets to some pages and i cant find any option to do that. it is only showing footer widget area under appearance-> widgets .
Hi Can you please open a support ticket with relevant screenshots.
i have submitted the ticket please revert back ASAP
Hi Please keep communicating with us on the support portal
The font awesome icons are still corrupted on the site, i have installed the latest version of your theme
Hi Please keep in touch with us on the support portal.
Hi, Can you share login information to review the dashboard side? Registration to the system has been disabled.
Hi we are not fully clear about your issue. Can you please explain a bit more.
Hi,
How to set “Deposit” as default payment for each booking? I couldn’t see option for mandatory checkbox tick by default before checkout, please advise. Also I’ve pending support ticket over 24 hour, kindly speedup as I need to get the booking up ASAP, Thank you
Hi can you please open a support ticket with relevant screenshots regarding your issue.
Yes, I did opened a few tickets but problem still persist. Awaiting more than 2 days on my latest tickets. But 1st ticket yet to be solve. I’ve paid for extended support, but really didn’t expected to be that slow & non of my problem solve since day 1 my purchase. I need help to get the booking working ASAP. Thank you
Hi please check the response on support portal
Hi, Thanks for your reply. Yes, support has replied my message & I replied the support ticket too, hopefully I won’t be waiting for long to solve my issue, because I need to get this booking system up asap. What I want is just as described on the item details.
Hi Our support team looks at tickets on queuing basis and it may take one business day for our team to respond. Please bear with us.
Hi, My reply on the ticket has been over 3 days, I hope can at least solve the issue asap
Hi Sorry for our delayed response. Our support team has already responded to your support ticket.
Pre-sales question. Can i set up diffrent price for picking up location and dropping off location like in link. https://ibb.co/8NWCWXV Have 3 location a,b,c
Picking up location (a)- Dropping off location (b) =20$ Picking up location (a)- Dropping off location (a)=0$ Picking up location (a)- Dropping off location©=40$ and Picking up location (b)-Dropping off location(a)=10$ Picking up location (b)-Dropping off location (b)=0$ Picking up location (b)- Dropping off location©=15$ and Picking up location©-Dropping off location(a)=5$ Picking up location©-Dropping off location(b)=8$ Picking up location©-Dropping off location©=0$ and soo on. is it possible to use you plugin to create this sort price variants for location.
Hi you can set location cost but you can not different pricing based on location cost.
Hi, I have a question: is possible to set a specific hour from which you move on to the next day? I try to explain well: the shop opens at the 9.00 am. If a user books a vehicle at 9.00 am and returns it at 9.00 am of next day, he will pay one day. If a user books a vehicle at 03.00 pm and returns it at 10.00 am, he will pay two days. I don’t know if you understand what I mean.
Thank you
Hi you can set your desired times from the back end of the woocommerce settings>rnb settings>condition tab.
I wouldn’t recommend buying this theme.
We’ve spent so much work making it work for my client’s website and still have a few ongoing issues. Here are some of the main problems:
- There are features that don’t work as expected or don’t work at all at the current time (bugs)
- We were lead to believe that it supports WooCommerce Bookings, while it really supports the “RnB – WooCommerce Booking & Rental Plugin”. If the author reads this – please fix the item description.
- Customer support is a nightmare. It has been more than a week since I reported one of the bugs and I’ve only received a few “please check your theme and plugins version” in the meantime (I purchased the theme after their last update in November, so I am running the latest bundled version).
- They don’t seem to update bundled plugins regularly and there are a few issues caused by that.
I hate posting bad reviews, but you can understand my frustration. I wished I read a review like this before getting the theme and investing so much work into it.
Hi we are sorry that you have faced such issues. However we requested some details from you on the support portal which you are yet to provide us. So can you please provide us with the details that we have requested so that we can have a further look and resolve the issue.
