23241 comments found.
newsletter popup floating on the desktop screen but when we browsing in mobile it is not floating check it please on mobile. and tell me I want same working for mobile as on desktop about your support website it has long form to fill for small information so I think many people contact via comments instead of your support system
Hello,
No, sorry to say that but this is not possible to Float popup on Mobile version of the site, there is no option in the element for it, Although I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
OK maybe you know mobile users are more than desktop Please consider this issue in your future updates
Hello,
First of all, this is not the issue but this is how it works and Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Hi, New Shop 4 Demo, view discount code in checkout page looks different after update 5.1.0. But after site update view of discount code in checkout page not changed, and looks like old version https://ibb.co/G97R40J How to make new view?
Hello,
Please go to Porto >> Theme Options >> WooCommerce >> Checkout Page and select the Version 2 from there: https://ibb.co/F53ktTs
Best Regards.
Thank You!
Most Welcome!!! 
Hi, my question is after installing the theme version : https://www.portotheme.com/wordpress/porto/shop27/ and opening it on WP Bakery, will I have the full pages and options like the demo or not ? Because I have read the comments of several buyers who say that they opened the theme on WPB and did not find the full version as in the Demo?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can easily Import and have all the pages with the particular Demo and you can edit and Customize anything as per your requirements, Actually, the issue is only with a couple of demos, and that is because of our internal server only, we will soon fix it with the upcoming update of the Theme.
Best Regards.
Hello, thanks for your replie. Could i know which two themes are having the problem at the moment ? because i want to buy one theme asap so i can choose now
Thanks,
Hello,
These Demos:
- Updated: Shop 3 demo - Updated: Shop 6 demo - Updated: Shop 8 demo - Updated: Shop 9 demo - Updated: Shop 14 demo - Updated: Shop 15 demo - Updated: Shop 16 demo
Best Regards.
Hello, I want to install the new shop 8 theme, but it is installing the old interface. What should I do for the new interface?
Good work.
Hello,
I have tried and tested it at my end with re-importing the same demo but finds the same issue, It means you are right, It is Importing the Demo but not with the latest content, So it is the issue, I am forwarding this issue to the development department for testing it and solving it with the upcoming update of the Theme so till that please be patience.
Thanks for your understanding.
Hi! Do you have a date for the next update? Thanks!
Hello,
Sorry to say that but I do not have the exact date for an update, But Hopefully you will find the new update of the Theme within a week, Please be patience till that.
Best Regards.
Hello. I bought a license for a theme a year ago and the client no longer wants this theme and I would like to reuse it. When I activate it on the new site it tells me that it is already in use. I have already uninstalled it from the old site and I would like to use it on the new site. Please help. I paid once I use it once!
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, the layout box is getting wide but inside is not changing, any solution for that ?
Hello,
Can you please contact us via our support system with your site WP Admin Login details and the screenshot of the issue so that we will check it for you.
Best Regards.
Hi, I am getting “critical error” with some of the products on my store. When i look at the error in directadmin, this is what i see:
Fri Feb 21 09:49:33.114297 2020 pid 4207:tid 139922568599296 [host flipcart.nl] Backend log: PHP Recoverable fatal error: Object of class WP_Error could not be converted to string in /home/flip2/domains//public_html/wp-content/themes/porto/inc/functions/layout/breadcrumbs.php on line 225\n, referer: https://flipcart.nl/wp-admin/edit.php?post_type=product
I already checked with the theme 2017 and it isnt happening if i that theme is active.
How can i fix this?
Hello,
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info but after extending your support extension because your 6 months of support period is expired from 04/03/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi I have a problem with shop 6, I imported it several times but it doesn’t look like the demo and i really need to recreate that design in my site as soon as possible.
Would appreciate some help, Thanks in advance.
Hello,
I have tried and tested it at my end with re-importing the same demo but finds the same issue, It means you are right, It is Importing the Demo but not with the latest content, So it is the issue, I am forwarding this issue to the development department for testing it and solving it with the upcoming update of the Theme so till that please be patience.
Thanks for your understanding.
Any updates on how this worked out with BigCommerce plug-in for WordPress to be used instead of WooCommerce? I saw a post from 2 months ago that asked and purchased it.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we have not tested the Theme with BigCommerce plugin yet, so we are unable to suggest you on it, If you want you can try it with the Theme.
Best Regards.
Is there any way we can get a refund for this theme? We tried it and loved all the functionality, but it was forcing us to Woocommerce in to get the Demos done and out server didn’t support the minimum specifications also.
Hello,
Please contact Envato for a Refund, here we only provide our dedicated support for the Theme Options related issues only.
Thanks for your understanding.
Hi, how to change lost-password page link? because lost your password link is not working under https://goonnuri.com/my-account/ this page.
Hello,
Please make sure that you have set the Correct end Point from WooCommerce >> Setting >> Advance as showing in this screenshot: https://ibb.co/BjyyKQ3
Best Regards.
I’m facing the same error. The theme is trying to GET a jpg file when a video is setting as a background in a row.
Could you help?
Hello,
This is not the Theme issue, It is working fine on Desktop version but not working on Mobile and only Image is showing on Mobile version right.
Videos can auto-play on desktop but why can you not get them to auto-play on mobile websites when the page loads? The answer is that the different OS developers intentionally disabled auto-play on mobile devices in order to protect user’s bandwidth.
In Safari on iOS (for all devices, including iPad), where the user may be on a cellular network and be charged per data unit, preload and auto-play are disabled. No data is loaded until the user initiates it. Auto-play is disabled to prevent unsolicited cellular download. iOS not only prevents auto-play but also preloading the video until the user initiates it. Android has disabled auto-play in versions 4.1+.
To have a video to play on mobile is better to place the video into slider revolution (how to https://wpdaddy.com/how-to-add-video-in-the-slider-revolution-a-simple-guide/)
Hope this helps and all clears.
Best Regards.
I’m facing this issue on desktop in chrome
Hello,
I have tested it at my end on my test site, and it is working fine on Dekstop at my end, This must be the cache issue at your end nothing else, Please check again or contact us.
Best Regards.
I’m not using any cache plugin or anything that improves performance
Hello,
Then please contact us via our support system with your site WP Admin Login details and the page URL so that we will check it for you.
Thanks.
My site is broken. I already submitted a ticked will you be able to get back to me. Thanks
Hello,
We have solved your issue and the reply of your support ticket has been sent, Please check your support ticket reply.
Best Regards.
Hi – something happened after the latest update and my shopping cart icon on mobile and desktop on ismile.ee are broken. Why did this happen? https://imgur.com/a/Ro0E7u5
Hello,
This seems to be the cache issue, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/07/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
This is not the Theme but your site SSL certificate issue: https://ibb.co/n8JfDNt
Please Install and Activate this plugin on your site:
https://wordpress.org/plugins/really-simple-ssl/
I am sure it will solve your issue.
Best Regards.
Hey Porto team. I would like to make some styles changes to my mega menu. How to get line dividers between each column and under each menu line?
Hello,
You have to use Custom CSS for it, Please share the site URL with me and also the screenshot like you want, so that I’ll check and provide you the Custom CSS for it.
Best Regards.
Thank you, the url is monisattler.com and the menu button is callen ‘shop efter’. I am unable to post screenshots here- is there another way?
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache: https://ibb.co/CbR813q
#header .main-menu .wide li.menu-item li.menu-item > a {
text-decoration: underline;
}
.mega-menu .wide li.sub ul.sub-menu {
border-right: 1px solid #c7c7c7 !important;
margin-right: 20px !important;
}
Best Regards.
Hi There I just wand to add 1 category with the latest products only. I cant find anything in Documentation.
Hello,
Sorry to say that but this is not possible, there is no element for this.
You can show the very latest products by using Porto Recent Products element: https://ibb.co/0nTzYfR
You can show the particular product category by using Porto Product Category element: https://ibb.co/ftrQ7JZ
Best Regards.
Hello,We are using cupons very often. But our customers didn’t find coupon field in checkout page, because it closed. How keep opened coupon field when checkout page load? And how to move coupon field before order details?
Hello,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.woocommerce-checkout form.checkout_coupon {
display: block !important;
}
.woocommerce-checkout .woocommerce-info a.showcoupon {
display: none !important;
}
Best Regards.
Thanks!
Most Welcome!!..
Unfortunately code not working in Checkout Page Version2, what code for it?
Hello,
Please try with this one:
.woocommerce-checkout div#panel-cart-discount.collapse:not(.show) {
display: block !important;
}
.woocommerce-checkout .woocommerce-info a.showcoupon {
display: none !important;
}
Best Regards.
Hi, I need to remove the license from the site inforpyme5.com since I moved from hosting and I would like it to remain blank since I still do not choose the hosting. I am currently working on the PORTO theme by buying in themeforest PLEASE
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hi, is it possible/easy to add a shop page to a business demo?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
If you want some other parts from different Demo’s then you have to use Porto Studio Functionality, Please Import the Demo you want on your site and then create new page and use Porto Studio Functionality and add/copy any of the page from any Demo as per your requirements, Please read more about it here:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
