23210 comments found.
Hi,
How can i change the link:
link=”url:https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fshop22%2Fmy-account%2F|title:My%20Account||”
I just changed for my page account but the link doesn’t work.
Hello,
That is basically set using shortcode of element and you have to change it in element, you can not directly change it in the shortcode, I have created a video for you, Please watch and follow the instructions showing in this video: https://jmp.sh/iV2FuJ7
Best Regards.
Hello the home page is not good in mobile view. I have a license
Hello,
I have tested your both sites on Desktop and Mobile and both are working perfectly fine at my end, Please see the below-given screenshots, It must be the cache issue at your end nothing else, If still, you find the issue then please contact us via our support system with your site WP-Admin Login details so we will check it for you.
https://postimg.cc/64dsc2J4
https://postimg.cc/CRw0vNKh
https://postimg.cc/Hc81Jv62
https://postimg.cc/B8VGnfBb
Best Regards.
IS IT POSSIBLE TO INSERT IN A SIMPLE BUTTON, THE QUICK EYE OPTION ON A PRODUCT?
Hello,
You can turn ON/OFF the Quick View on Products for Shop/Category pages from Porto >> Theme Options >> WooCommerce >> Product Archives: https://postimg.cc/k2G1X61N
Best Regards.
Ok, but I wanted to know, can I create a button that when I click opens the product preview as a popup? I create the button, then I would like it to open when clicked. Thanks 
Hello,
No, Sorry to say that but this is not possible.
Thanks. Regards.
Hello,
Please watch this video: https://jmp.sh/x954ft8
Please make sure that you are using the very latest version of the Theme and Plugins, If not then please update the Theme and Plugins:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And if you are using Child Theme with Customization Code/Files then please once check your site with activating the Parent-Theme as well and if you are already using the Parent-Theme then please once check with deactivating all the third-party plugins and check your site, hope your issue will solve and then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site, and if this also does not solve your issue then please check with cache, you have to first flush your server cache and then deactivate it and then you have to remove your site cache and deactivate cache plugins and finally check your site after removing the browser cache
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
, Hope this will solve your issue and if still the issue will be there then remaining your site third party plugins deactivated and share your site WP-Admin Login details via our support system and the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization so that we’ll check it for you and provide you the best possible solution for it and please take the complete backup of your site before providing us the requested info after purchasing the support extension because your 6 months of support period is now expired from 11/09/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I bought the template, but when I want to change some words in the French translation, it doesn’t take into account the corrected .po file.
The site is in French but I can’t change the text in it.
Hello,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Best Regards.
Ok it’s works. Thanks
Hi. Is it possible to sort the categories (e.g. members) manually? At the moment they will displayed alphabetic.
I have found a solution
Coffee demo support woocommerce ?
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Coffee Demo fully supports WooCommerce.
Best Regards.
Hello, I have purchased your porto theme, but the license only activates a site I want to activate another website, what should I do? Do I have to buy your theme again?
Hello,
Please read this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Best Regards.
I’m upset because I just spent $59 for a theme which claims that two premium plugins are included Revolution Slider ($19) value and Visual Composer ($34 value)....but they are just the sample plugins that ANYONE can download for free…you also state that in order to use Premium functions of these plugins, that the purchaser must buy a separate license for each plugin….I feel that your description is VERY misleading in making purchasers of your theme believe that the PREMIUM versions are INCLUDED with the theme…I will be filing a complaint with envato
Hello,
Not anyone can download those plugins, only Theme purchased customers can download those plugins, and I am sorry to say that but this is not from our end but this is Envato Policy and with all the Theme’s on ThemeForest.
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Best Regards.
Hi, I have a lot of issues and your support website is down, how can I send you an email?
This site can’t be reached portotheme.com took too long to respond. Try:
Checking the connection Checking the proxy and the firewall ERR_CONNECTION_TIMED_OUT
Hello,
Our support site is not down and it is working fine as showing in this screenshot: https://postimg.cc/DSyvrWXw
please check once on proxy otherwise contact your internet provider and ask why you are not able to access the support site, there is some restrictions from your internet provider.
Best Regards.
Hi support, your website was down for over 1 hour and I was not able to do anything, after I opened 4 tickets. I also added the error, not enough
Thanks
Hello,
May be that was because of the server issue and that happens some time, its normal.
And please be patience now, once your support tickets will resolve you will get the reply of your support ticket.
Best Regards.
Hi, i just update to the latest version, now my wishlist button in single product page broken, see attached image https://imgur.com/1Ae8R8F
Hello,
Please make sure that you have also updated the Yith WooCommerce Wishlist pugin on your site as well, If still encounter the issue then please contact us via our support system with your site WP Admin Login details so we will check it for you.
Best Regards.
Friends of the port, I have one more simple question: can I make a landing page for a single product?
Hello,
Sorry to say that but this is not possible, you can not change the behavior of the PreBuilt Single Product Page Layouts, but if you want your own layout for Single Product page then we proudly announce the latest feature in Porto WordPress called ”custom product layout builder”, First of all, you have to go to Appearance >> Theme Options >> WooCommerce >> Single Product, you will find a new page layout called ”Custom Layout”: https://pasteboard.co/IFTy89J.png
, after selecting this, you have to enable product_layout post type in visual composer role manager: https://pasteboard.co/IFTz9YN.png
, Then you have to go to new Custom Post Type ”Product Layout” and add new Layout: https://pasteboard.co/IFTzEPi.png
After that you can now create new product layout using Visual Composer Backend / Frontend editor: https://pasteboard.co/IFTA2q8.png
, now save it and again go to Appearance >> Theme Options >> WooCommerce >> Single Product and select that layout from there and save changes: https://pasteboard.co/IFTAuFF.png
, It will work for you.
You can read more about it here in Theme Documentation:
https://www.portotheme.com/wordpress/porto/documentation/woocommerce-product-layouts/
Best Regards.
Hello. I have installed Polylang to make my site multilanguage. Could you let me know how to change language switcher font size, font color, background color?
Hello,
You have to change the Font Size, Font Color, Background Color using Custom CSS, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color code in the given code as per your requirements.
#header .porto-view-switcher > li.menu-item > a {
background-color: #fff !important;
font-size: 16px !important;
color: red !important;
}
Best Regards.
Thank you for support. Could you also let me know how to change font color, size, background for language switcher dropdown part?
Hello,
For Language Switcher Dropdown part font color, size, background changing, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and you can change the color code in the given code as per your requirements.
ul.view-switcher.porto-view-switcher.mega-menu.show-arrow li.menu-item.has-sub .popup .inner ul.sub-menu li.menu-item a {
background-color: #fff !important;
font-size: 16px !important;
color: red !important;
}
Best Regards.
Hello,
I’m configuring my website as a shop but i also need some services pages. Therefore i have two download layout from two demos. I would like to know if it possible to dowload a single layout instead of all the demo.
Hello,
You can try our new feature Porto Studio, Please read all about it here:
https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Best Regards.
Hi, Problem with purchase code. We are trying to install your theme and we get “This code was already used…”. We used your theme on a website but then we opted for another theme and uninstalled your theme. So this license is not being used. We tried to create an account on your support page but we are unable to. Please help us solve this urgently. We already bought 2 licenses of your theme and are only using 1.
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
And if you are not able to create account on our support system then please share your product purchase pdf via our email: newsmartwave@gmail.com so that we will check/verify and create support account for you.
Best Regards.
I can’t access the website marketspot.pt but i want to deactivate the purchase code because i want to activate in a new website, how do i do that?
Hello,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but we do not have this Ajax Side Pop Up for Single Product page.
Best Regards.
I installed the demo 26 theme. I want to make a drop-down menu. the https://prnt.sc/ray9b
Hello,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS showing in this screenshot: https://ibb.co/42SSrCB
save changes and check your site after removing the browser cache.
Best Regards.
I liked your theme what I wonder is before purchase
I measured your coffee demo test speed score on google page speed.
It showed 34 on mobile and 81 on destktop. Are those real time datas ? I mean you already publish this demo with most efficient way ?
Or can those scores be improved ?
I worried about page speed scores
Hello,
First of all, thanks for showing your interest in Porto WordPress.
You can improve the site Speed using cache plugins and also Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
This is the result: https://gtmetrix.com/reports/www.portotheme.com/NHZK8ZQ1
Best Regards.
Hello, I am going to pay the support this month. But I need your help please. How can I fix this error to look good in mobile divices, the slider don’t look good. in pc o laptop, looks good but not in mobile divices, or if I can remove it just for mobile divices.
Hello,
You have to use Custom CSS for setting it on mobile or removing it from Mobile as per your requirements, I can see your site is on Maintainance Mode, Please remove the Maintainance Mode and share the URL here so that I’ll check and provide you the Custom CSS for remvoing it from Mobile.
Best Regards.
ok, now it is open, Thanks. Can you provide the way to remove it and to keep it but looking good, so both ways to see which one is better for me. Thank you.
Hello,
For removing it from Mobile, Please copy and apste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache of mobile:
@media(max-width: 767px){
.home-banner .slide-content-wrap {
display: none !important;
}
}
&
For setting it up small on Mobile, Please copy and apste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache of mobile:
@media(max-width: 767px){
.home-banner .slide-content .content-top {
font-size: 10px !important;
}
.home-banner .slide-content h3 {
font-size: 15px !important;
}
.home-banner .slide-content h2 {
font-size: 20px !important;
}
}
Best Regards.
Ok, I use the second one and it work perfect. But the image on the back is showing just the have, How to make it smaller please. thanks!
I want the image, fix complitly in the page of any mobile divice!
Hello,
No, Sorry to say that but this is not possible, That Image is set as background: cover from row setting and it can not be overriden, the only possible way is, you have to edit the page and edit the row which has set the image as background and then remove the background size as cover from there and leave the option blank, and then you have to set the background size as cover for Desktop using Custom CSS and background size as contain for Mobile, This is something not easy and simple. So please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so we will check and do it for you.
Best Regards.
