6625 comments found.
I bought this theme a while ago and installed it yesterday, I am getting internal server errors when I try to add new page or edit products. Error logs show: PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/XXXXXXXXXXX/wp-content/themes/xstore/framework/woo.php on line 183 [16-Mar-2020 16:58:46 UTC] PHP Recoverable fatal error: Object of class WP_Error could not be converted to string in /home/xxxxxxxxxxxxxxxxxxxx/wp-content/themes/xstore/framework/woo.php on line 191 How do we fix this? Appears to be a bug in the theme as it is a brad new install. I uninstalled and re-installed wp but error still consists. Please help. Thank you
Hello,
Please contact us via form on this page – https://themeforest.net/user/8theme , provide URL, temporary wp-admin and FTP access, so our technical team can take a closer look.
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Guys, can you test YITH Multy Vendor plugin please? No Vendor info tab and no Vendor info in meta of/on Product
Hello,
Sometimes additional customization is required to make theme compatible with the third-party plugin, for example like compatibility with Custom Product Tabs for WooCommercehttps://xstore.helpscoutdocs.com/article/106-support-of-the-custom-product-tabs-for-woocommerce-yikes-inc So, submit topic on our support forum and our support will help you.
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Congratulations for the theme. Truly exceptional. But, I don’t know why, the theme on mobile devices has been slowly loading since December. I noticed that disabling “XStore Core” instead loads quickly
Hello,
Please, contact us using author contact form on ThemeForest or support forum and we’ll check what could be the reason of the mentioned issue. We did not make changes that could affect the site speed. XStore Core is required plugin and can’t be disabled but check the other plugins except required, disable all the third-party extensions that you don’t use, don’t keep plugin enabled just in case because every additional plugin slows dow the site.
Waiting for your email!
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Hi!
It is possible to update WooCommerce to version 4.0.0. ?
I am listening to your instructions. regards Toni
Hello,
The latest version of XStore theme (6.2.13) is compatible with the WooCommerce 4.0. Don’t forget to update XStore Core plugin next to theme update.
How to update theme you can watch here https://youtu.be/xMEoi3rKoHk
If you need any help with theme update contact us on the support forum.
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Hi team, I was to buy yout theme but I’m using woocommerce 4.0.0 and I see that your theme is tested up to woocommerce 3.9.x. Can I use it or could I have some problems? Thank you. Federico
Hello,
The latest version of our theme (6.2.13) is fully compatible with WooCommerce 4.0 https://xstore.8theme.com/update-history/ So, don’t worry about it! ThemeForest will update list of available versions of the WooCommerce soon.
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Hello. How many times can i use the template?
Hello,
Thank you for your interest in our theme!
According to ThemeForest license policy ttps://themeforest.net/licenses/standard you can use 1 license for the 1 project (for the dev site, production or localhost but for the same project). There is no time limits for the license.
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“Hi guys buy this theme best and powerful theme with best support I love it”
5 star rating from mojiphili for Customer Support.
Thanks for this New upade!!
Hello,
Thank you for using our theme!
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Pre-sale questions – I’m looking to customize product page similar to this https://bit.ly/2v81Qs8
The Variable product options, with details. When you click on Framed, Unframed, Canvas different options come. When you select the frame or material, a very short description just below it. Let me know is it possible with WordPress & your theme default options or need some customization. By the way, the site I refer is made using Drupal
Looking forward for your response.
Hello,
Thank you for your interest in our theme!
The layout you provided is very interesting and complicated at the same time. I’m afraid that there is no built-in option in our theme or WooCommerce plugin that allows you to switch between product variation and open additional variations like tabs. Our theme allows using the images, colors for the variations, for example, https://xstore.8theme.com/demos/makeup/product/assam/ but there is no option to get conditions and hide additional variations depending on these conditions. You may try to look for additional plugins to implement this, check this one for example https://wordpress.org/plugins/woo-custom-product-addons/ or something similar.
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This feature is quite important for me. I have tried plugins, however, that didn’t work so far. Hiding options based on some options is quite important for our products as we have similar products.
I’m new in coding, and learning it. U can let me know by having some guidance, how can I customize it?
Looking forward for your response
Hello,
Basic support does not include additional customization service according to ThemeForest support policy https://themeforest.net/page/item_support_policy
But you can submit customization request to customization team and get the quote.
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Hello..
How can I display featured product on top on category pages
thank you
Hello,
You can use category description for these purposes. Add the static block shortcode to category description and use the Product element in that static block, for example http://prntscr.com/recdk6
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Hi, on some ipads the desktop version is displaying and an other ipads the mobile friendly menu displays. When the mobile version displays, everything looks good but when some iPads default to the desktop version, then its not being responsive in a good way. See here for the issues and I added arrows of where the menu items and images should be displayed. How do I fix this? Thanks. https://prnt.sc/rdxrab
Hello,
Submit topic on the support forum, provide link to your site and temporary WP Dashboard access to check the header settings and help you. It’s difficult to find the reason of the issue by the screenshot only.
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I bought 2 licenses awhile back and never used the 2nd license until now and now my support has expired. I can’t post in support with support license
Hello,
The user is able to submit topic on the support forum only if he has the valid support period, according to ThemeForest support policy it’s available during next 6 months support from purchase with options to extend. So, if your support is expired you can renew it https://xstore.helpscoutdocs.com/article/92-how-to-renew-support-period
If you did not use support period try to contact Envato support and ask them if they could extend it without an additional fee. Theme author does not control these moments.
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Hi, I love the left and right navigation on the product pages but how do we allow the user to always see the previous and next images on both sides on all product pages? Once it reaches the end of the products, it removes it from one side. See here: https://prnt.sc/rdxpdq
Hello,
At this moment there is no option to enable loop for the prev/next products I have sent your request to our developers and if it’s possible to implement they will add the option in one of the next updates.
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ok thanks
You are welcome.
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Hi, the facebook share option on the product pages do not work and we get this error. How do we fix it? https://prnt.sc/rdxnl8 The error is “Sorry, something went wrong. We’re working on getting this fixed as soon as we can.” I have not connected it via facebook developer login and I assume that is not necessary. Also the pinterest icon doesn’t share either. It just goes to Pinterest.com when I click on it. The website is http://jolieravioli.com/product/broccoli-white-cheddar-ravioli/
Hello,
We have checked our products and don’t see issues https://xstore.8theme.com/product/vegan-friendly-sneakers/ If this options does not work on your site then probably you use some third-party plugins that may conflict with this option or made some additional customization. To get help with this and allow us to check the problem in more detail submit topic on the support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ , provide temporary WP Dashboard and FTP access to your site and our support specialists will help you. Before this contact your hosting provider and make sure that you don’t have any limits for outgoing connections.
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here are the differences between my share link and yours from the sneakers site: https://www.facebook.com/sharer.php?u=https%3A%2F%2Fxstore.8theme.com%2Fproduct%2Fvegan-friendly-sneakers%2F&images=https%3A%2F%2Fxstore.8theme.com%2Fwp-content%2Fuploads%2F2018%2F08%2F9583700-spin-44.jpeg and https://www.facebook.com/sharer.php?s=100&p%5Btitle%5D=Broccoli%20%26%23038%3B%20White%20Cheddar&p%5Burl%5D=http://jolieravioli.com/product/broccoli-white-cheddar-ravioli/
Hello,
As I told you in previous comment either third-party plugins or additional customization could be the reason of the issue. We need to check the WP Backend and FTP to check the problem in more details and help you. Please, provide this information in your topic on the support forum.
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thanks. see below about support
Hello,
Answered.
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Even though I use VDS, I have a big speed problem. CPU 100%. I use Litespeed Cache Plugin but the problem does not change can you help?
Hello,
Your topic on our support forum got a reply. Please follow our documentation to speed up the site, and let’s continue this conversation via the forum.
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“Great customer support. Quick responds and very helpful tips. The themes works also very well. i didn’t have any problems with it 
Easy to customise also for starters:)”
5 star rating from rzeszkaa for Customer Support.
Hello, I bought your theme, but I find an error showing the sale percentage on my products. If the product is simple, it gives me a percentage of 100% (when in reality it is 15%), while if the product is variable it gives me the correct percentage. Why is this? Can you fix it please? Thank you. You can see an example here: https://prnt.sc/rbkf6f
Hello,
Submit topic on the support forum and provide us with WP Dashboard and FTP access to your site. Our support specialists will check why this issue appeared on your site.
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Hello! I would like to ask if your work is compatible with WooCommerce 3.9.3, and can I update it?
Thanks in advance, Toni
Hello,
We did not find any compatibility problem, so you can do the update.
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Ηi,
On the wp pagebuilder element for products, you have set the sale label translation to be taken from woocommerce po file. Since there is a “sale” translation in xstore po file, i think it would make more sense to retrieve the value from there.
http://snap.ashampoo.com/uploads/2020-03-03/nF2F8VvmWW6m8Qsgmaq2urQCdBraikAVP44OSs2KJyWIkJOwJaR8rdbUfSUN6VeN.pngThanks
- Also a setting to disable the sale label icon would be nice
Hello,
We take that text from our options, not from WooCommerce po file (Theme Options > WooCommerce > Shop elements > Sale & Out of Stock > Text Control and add your text or Enable “Sale” Label > switch to off ).
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Hi and thank you for your reply,
Your instructions are for the label in the product catalog, i was asking for the wp bakery pagebuilder products element (please see the screenshot on my previous message).
In the theme settings, i have text label for sale disabled and i only show discount percentages. But on the homepage i used the wp bakery, xstore products element and i was still getting the text label. I changed the sale text on the xstore po file but nothing happened, then i changed it on woocommerce po file and it worked but having this translation on the woocommerce file is not optimal, it’s better if it is on xstore po file.
Hello,
What version of our theme do you use? Do you use child theme or any third-party plugins that may affect this option. We made a double-check and no matter if you use Products WPBakery element or view products on the shop page sale text comes from the Theme Options https://gyazo.com/b4c58886880df0c827ff966f19a3963e . Contact us on the support forum and provide temporary WP Dashboard and FTP access to your site to check why it does not work for you.
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I use the latest version of the theme and no plugin that interferes with labels.
Please try this:
1. Disable “Enable Sale Label” 2. Enable “Show Sale Percentage” http://snap.ashampoo.com/Y3PMmS8V8pQcOfR2EJWQtfqD87C0kkOeG9QSRpJQ92tobgJFPBWeGiHFgkfQUuU3 3. Create a WP Bakery Products element You would think that since only show sale percentage is enabled that it will show the sale percentage like it does in catalog but it actually shows only the label. http://snap.ashampoo.com/XUGttKrWlws7VxIZtOMBowXeRg4ErTpkJV76BPUnhHL6aUxtefvS3NWouttGidQR The products element does not have a setting to only show sale percentage and the only way to change the text is from woocommerce po file.Hello,
It’s a bug that “Show Sale Percentage” is not hidden when you disable Sale Label. It will be fixed in the next update. Enable Sale Label if you want to show label and change the text to what you need. Remove the “Sale” Label Text if you want to show % only.
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I installed the theme to a demo WordPress installation that has only the theme and needed plugins.
With these settings: http://snap.ashampoo.com/Y3PMmS8V8pQcOfR2EJWQtfqD87C0kkOeG9QSRpJQ92tobgJFPBWeGiHFgkfQUuU3
Lazy loading enabled ( it shows the disabled text label): http://snap.ashampoo.com/UxJUMGamn6QQNOqHHEJG9mWftLXFYYGorqD8xeKfc4wPlHxtmcZLoRQC8JixdOgU http://snap.ashampoo.com/mz78CVFSxmmW8fOQOuPHeuaEEBrMI9kvYIT40zPxG4pfc8wQSGYx3Y4A2oNENyZh Lazy loading disabled ( it works as expected and shows percentage): http://snap.ashampoo.com/OY3tuRx1HnoV3TAUIGIQloMLDchSx5lGVh1KzsgcauX4jYRRA1dLJqXNs0bk5mrt http://snap.ashampoo.com/VR8ojS8yA3GLTNgSVD4wjRqyTAOp4l9s76BhQAAR4h7QveeLiACrStkhuzwQFVeDWhen you update the theme, please fix the lazy loading bug and also make it possible to have only the sale percentage without any text as an option.
Thanks!!
Hello,
Oh, I see. I found this issue with Lazy loading of the element, you are right. We’ll fix this. You can have the sale percentage without any text just by clearing the text input http://prntscr.com/rbipbn and disable Lazy loading for the element till the next theme update. Thank you for your report.
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i just want to say that your latest core 2.2.2 is not working with Elementor
Hello,
What error did you get with Elementor? Could you, please, submit topic on the support forum and explain your issue in more detail. Our support will try to help you.
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Hello,
We would like to inform you that we added full compatibility and a number of special XStore elements for the most popular page builder Elementor, as you requested. From now you will be able to use an awesome combo of XStore and Elementor at your site and won’t be limited by default Elementor elements. XStore default demo is already available to import with Elementor and many more demos coming soon.
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