39312 comments found.
I have just updated the Avada Theme to the latest version and now I am unable to edit any of my pages – once I attempt to edit, I am greeted with a blank page. What is the fix?
Hello @JossSpinks
There is no page editing issue on our latest version of theme, however if you are facing any issues please fill in a ticket with our theme and we will gladly look into this issue for you right away.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hey guys, can you confirm if we can have an RSS feed on the blogs and how we can do it please? Thank you 
Hello @mawebdesign
I am not sure what you mean by on blogs but you can definitely have RSS feed in Avada, however that is a default WordPress feature and Avada does not in anyway controls it. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Have you any examples of the RSS feed in Avada? Thank you
Hello There
Definitely, you can check it out here => https://avada.theme-fusion.com/author/feed/
Thanks
-Ammar
Hi, sorry i mean where you can click on the RSS Orange feed link within the website? Thank you
Hi
You will need to add an RSS feed for that in the site. I believe you want users to subscribe to your RSS feed or maybe show your RSS feed. You can show you RSS feed by going to WordPress admin panel dashboard → Appearance ⇒ Widget, Screenshot here. Alternatively, you can add a link to your RSS feed by going to WordPress admin panel dashboard → Avada → Theme Options → Social ⇒ Social icons, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thats what we need, thank you for your help
Hello @Mawebdesign
Glad to hear we could assist, if you need any further assistance please open a support ticket and our team will gladly assist you.
Thanks
-Ammar
I know support for this article has expired. I have never asked for help all the time and only have one question. Why does my post title (entry title) open a new window? How do I set the target to _self?
Hi
Please ensure you have set the “open in new window” option set to no. This can be seen by editing the post and scrolling to bottom to the fusion page options, Screenshot here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you very much for the fast and uncomplicated support. A great service that distinguishes you, great. I miss this option. I think after the last update some of my settings have changed.
Hello @Otti1978
Thankyou for your kind words
When I go to the current Avada Sales Website I really like the design and layout. Is that one of the DEMO’s that can be imported when we install Avada? If so which one is it?
Hi
We do not really have a sales demo. All our demos are listed here, https://avada.theme-fusion.com/demos/
Any of the demos can be imported into the site.
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
I am referring to this page here: https://avada.theme-fusion.com
Which of the demos is being used on this page?
Hello There
This is not a demo, this is simply our site to showcase Avada options and capabilities.
Thanks
-Ammar
Hi there,
Simple solution probably but how do you get the pill or round button effect? It’s for the content boxes element – read more button?
Can seem to find it? or is it a css type scenario?
Hi
Currently there is no option to just have the content boxes read more button round. This will need custom CSS or your can add a regular button via shortcode, in the content area of the content boxes. While adding the button, you can chose the button to be round
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi guys, I really like your Restaurante Demo. Unfortunately I cant found it in the Avada Demos Section in wordpress!? Iam only able to import single Sites from that demo. Is it possible to import the whole theme? Thanks in regards
Hello @roromedia
That maybe because you are on an older version of theme, please make sure that you are running the latest version of Avada that is 6.2.1 and check again, if however the issue persists please open a support ticket with our team as you have an active support with us.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I bought 2 seperate Avada Themes and it won’t allow me to submit a support ticket for some reason. The issue I am having is my website does not display a Menu when viewed on Mobile. the Website is https://caringfurcanines.com/
Hi
I would request you to please sign out from your support account, clear cache and log back in.This should help you in creating a ticket. I can confirm your support is valid
We look forward to helping you!
Thank you, Shaminder
Pre-sale question here. Does the 60$ buy of Avada include all the demos/pre-built layouts? How does that work actually? Thanks in advance!
Hi
Yes, with purchase of the Avada theme you have access to all our demos/pre-built layouts. You can even add a demo and uninstall it to add another one
We would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hi, do Avada work well as a News site, with categories, highlighted posts in the frontpage? Is this possible?
Hi
Yes, the theme can work as a news site. You can make use of a blog post element. However, we do not have an option to highlight specific post but we can make a post sticky and use multiple blog elements with categories
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
@Ammar please advise on the community forums tickets for the latest patch. I’ve requested your input several times on other messages regarding this latest patch and no one is replying, I’m pretty frustrated. This upcoming week I need to purchase 3 new licences for new websites. The new patch is causing more issues, I’m going to have to seek another theme until you can get things under control.
Hi
Please note, the community forum is not an official channel for support. There is already a newer version of the latest patch. This has been tested an applied in several user installs. If you are having issue with a setup where the patch was applied then please reinstall the theme using FTP (post taking a backup). Please refer the documentation here on how to install FTP, https://theme-fusion.com/documentation/avada/install-update/how-to-install-avada-via-ftp/
Once done, you can apply the patches once again
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you, there is a newer version of patch #417631 ? I don’t see it in any of my websites back end. Did you release a new patch, or just update #417631?
Hello @deliverysuccessthemes.
The patch files have been updated already and all what needed done is simply to click on Apply Patch button again once, the patch does not break anything at all and everything should work smooth, if you are facing any issues, please get back to us through proper channel where we can inspect your site and see why are you facing this issue, I have sent you two emails already and you have not responded to anyone so far? both emails have been viewed days ago so I am not sure why you are not getting back to us there?
Thanks
-Ammar
My support has expired so it won’t let me open a ticket. I am hoping that you can help explain what is going on anyway?
Whenever I update any page, I lose all formatting for 10-20 minutes until it finally goes through. I only seems to effect the pages that were updated. It is not site wide.
Hi
I am afraid as we are not able to replicate the issue, we really can not diagnose the issue via the comments section
I would request you to please perform some basic diagnostics
1) Can I please request you to disable all third party plugins except Fusion builder and Fusion core and check if the issue still persists
2) Please disable any child theme and switch to the parent theme to check if the issue is resolved
3) Ensure that you have no system values showing in red. You can check this by going to WordPress admin panel dashboard > Avada > System status. Please do ask your host to adjust any values that you see in red
4) I would request you to please clear the cache from Theme options, by going to WordPress admin panel dashboard > Avada > Theme options > Advanced > Dynamic CSS and JS and click on “Reset fusion caches”, Screenshot here. Please clear all server and browser cache post this and re-check the front end of your site in an incognito window
5) Finally, please do ensure that you have all theme and bundled plugins updated to the latest version and kindly apply all patches by going to WordPress admin panel dashboard → Avada → Theme Options → Fusion Patcher
We look forward to helping you!
Thank you, Shaminder
thank you for getting back to me. I went through and followed all 5 steps as you suggested. Unfortunately, it has no rectified my issues. If I make an update to any page, or if I make a change in the Theme Options panel, I will lose formatting from anywhere from 5 – 20 minutes (I timed it). The only way to replicate the issue would be for me to provide a login unfortunately
Hi
That would actually be correct. It would be difficult to assess/advise on the issue via the comments section. We would request you to please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Unfortunately my support has expired and I am unable to create a ticket. I will have to check with my client to see if they are willing to pay for support
Hello There
I do see you have a valid support with us, can you please sign out and sign back into our support account and check again once?
Thanks
-Ammar
I paid for another 6 months of support. I have submitted a ticket. Thank you
Hello There
We will get back to your ticket real soon
Would you be able to give me a quick tip on how I would make a simple button at the top of a page that when clicked, it would jump or scroll to the bottom of the page? Thank you.
I found anchor scrolling on your support page. I think I can get this to work now.
Hello @canoevalley
Glad to hear that you have worked it out, if you need any further assistance regarding anythinng else, please open a support ticket and our team will gladly assist you with the issue.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,it is the first time when my site crashed.
One or more themes failed to load properly. You can find more details and make changes on the Themes screen. ERROR: This theme failed to load properly and was paused within the admin backend. You are in recovery mode. This means there may be an error with a theme or plugin. To exit recovery mode, log out or use the Exit button.
It looks like a problem with a theme, but I do not know how to fix it(
Help me please!
Версия WordPress 5.3.2 Текущая тема: Avada (версия 6.2.1) Проблемный плагин: (версия ) Версия PHP 7.1.32
Ошибка с типом E_PARSE возникла на строке 1867 файла /var/www/u0384395/data/www/genoservisrusko.com/wp-content/themes/Avada/includes/avada-functions.php. Сообщение об ошибке: syntax error, unexpected ’’bg_pattern_’ (T_ENCAPSED_AND_WHITESPACE)
Parse error: syntax error, unexpected end of file in /var/www/u0384395/data/www/genoservisrusko.com/wp-content/themes/Avada/includes/avada-functions.php on line 1867
Hello @denkal63
We will need to take a closer look at your setup before we can provide any assistance on why this will happen on its own for you, I see that you have a Grandfathered Support with our team and should be able to open a support ticket without any issues, please do that so our team can assist you precisely.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, pre-sale question, I need to create gallery using masonry like in the screenshots or page: www.ugnehenriko.com/people Depending on browser width it would show one, two, three or more columns. I checked avada documentation and there is only predefined amount for columns and not based on browser width. Or is it possible with avada too? and how? Also would be nice to change the order for some pictures.
Hello There
This layout is definitely possible using Avada and you can check this out in our Gallery Element demo page => https://avada.theme-fusion.com/design-elements/gallery-element/
If you need to learn more about this please read our document post here => https://theme-fusion.com/documentation/fusion-builder/elements/gallery-element/
If you need further assistance with this, please know that you have a valid support so please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
You mentioned “do have 100% compatibility and design integration with ”Tribe Events Calendar” plugin which I have used on my site, but the Map has stopped displaying on the event page.
I am getting the error: Uncaught ReferenceError: google is not defined
I have disabled all the plugins and reset to Twenty Twenty theme, re-enabled the The Events Calendar and the map is shown.
I then re-enabled all the plugins and the maps was still shown, only when I applied the Avada theme did the map disappear
Please advise on the solution to this…this is a charity event and they need the map shown
Thank you
Hello @Sprocker
We do have the design compatibility with the ECP for sure, however regarding the Google Map please make sure that you have it enabled from Avada > Theme Options > Advanced > Theme Features => https://share.getcloudapp.com/9ZuAx51O
If however the issue persists, please open a support ticket with our team and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks – that was set to on, but the api key was only in the plugin not int he Theme settings – when I added it to both, the map appeared! thanks for your help!!!
Hi
We are happy we could help
Thank you, Shaminder
my theme options wont show any options. I installed a demo and it worked fine. i uploaded my logo and did some work on the homepage and now i cant use the theme options anymore..
Hello @MOG2015
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
I just imported your demo:
https://avada.theme-fusion.com/podcasts/
I see that there are some social icons on the right side part of the footer.
https://www.screencast.com/t/CuUTClaJd
Please tell me where are its settings?
I have found “Footer>>Copyright Bar>>Copyright Text”
It is ok.
But where is the footer social icons settings?
I can’t find these…
Please help me, thanks, Attila
Hi
The social icons for the footer can be configured by going to WordPress admin panel dashboard → Avada → Theme Options → Social ⇒ Footer social media styling
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Awesome, thanks
You’re most welcome
I attempted to update a plugin to Avada theme and my site has crashed. I received an email with this information. Please help…
When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.3.2 Current theme: Avada (version 6.2.1) Current plugin: (version ) PHP version 7.3.13
Error Details
An error of type E_ERROR was caused in line 78 of the file /home1/ipswici0/public_html/wp-content/themes/Avada/includes/bootstrap.php. Error message: Uncaught Error: Call to undefined function fusion_library() in /home1/ipswici0/public_html/wp-content/themes/Avada/includes/bootstrap.php:78 Stack trace: #0 /home1/ipswici0/public_html/wp-content/themes/Avada/functions.php(51): require_once() #1 /home1/ipswici0/public_html/wp-settings.php(497): include(’/home1/ipswici0…’) #2 /home1/ipswici0/public_html/wp-config.php(93): require_once(’/home1/ipswici0…’) #3 /home1/ipswici0/public_html/wp-load.php(37): require_once(’/home1/ipswici0…’) #4 /home1/ipswici0/public_html/wp-admin/admin.php(34): require_once(’/home1/ipswici0…’) #5 /home1/ipswici0/public_html/wp-admin/update-core.php(10): require_once(’/home1/ipswici0…’) #6 {main} thrown
Hello @ipswichcatholic
I see you have a Grandfathered support with our team, we will get this checked for you right away, I am sending an email to you on the email associated with this account so please get back to that.
Thanks
-Ammar
Hi I just received your email. Justhost (my host) has tried to fix it but they can’t.
Hi
Please do allow our support to address the issue. We will be responding to your email very soon
We look forward to helping you!
Thank you, Shaminder
Avada is compatible with https://wp-events-plugin.com/ or a plugin that to the same?
Hello @3danny
We are compatible with the Events Calendar Plugin and it works just fine with Avada, we have not officially checked this particular plugin but if you have any queries related to this please open a support ticket following the link below and our team will get back to you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Здравствуйте. После покупки темы, служба поддержки должна ответить на созданный тикет в течении какого времени?
Есть временные рамки для ответа на вопрос покупателя?
Спасибо.
Hello @Frantsuz
We have no ticket created from this particular account, can you please make sure that ticket was submitted properly, did you get an automated email response from our end? if not please send the ticket again once and make sure that a ticket number is assigned to you.
Thanks
-Ammar
