3288 comments found.
hello i am having alot of issues with the template there is something in the footer and logo of the template is not changing
Hi there, please note that you need to set your logo on apperance / customize/ site identity / logo You select your logo from there and when you use Logo Element on header or footer or a page then it uses that logo images, the one you selected on cutomize options of your site
Hi there, we need more details about your issue andas we asked on your ticket we are waiting for your reply. Please follow there
Hello. I see the demo images are copyrighted. Could I buy them? Where? Thanks and regards,
Hi there,
Yes you can all of them are from Envato Elements . If you need more details please contact our support system Averta Help Center Regards,
Where do I find the Release Notes?
Hi there, Here you are http://support.averta.net/en/changelog/phlox-pro/
My footer after Phlox Core Elements 2.5.1 update changes from what I created and developed to ” © 2020 Phlox Agency. All rights reserved.
”—is this a permanent change for all sites that aren’t PRO?
Hi there, No it is not, please submit a ticket on our support system we will check it for you Averta Help Center Regards,
Hey! I’ve recently purchased the theme and I installed & activated it on my Wordpress Web. I’ve a doubt, I’m trying to install some plugins (Slider, Visual Composer, ...) but it takes a long time and finally I get an error. I don’t know if that’s relationated with the theme, with memory limits (server), ... can you help me please? Thanks!
Hi there, Yes for sure, we are here to help you. But we need some more info about your issue. so it would be great if you can submit a ticket Averta Help Center
Regards,
Using the Tech Magazine theme and don’t know how to make the main sliders accept articles that aren’t part of News. Alternatively would like to transfer articles from posts to News. Thanks!
Hi, please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center Regards,
The customizer isn’t working for me, see screenshot: https://imgur.com/a/9oAIs5o
It just keeps loading. Host is Bigscoots on PHP 7.3 and the left sidebars is always greyed out and just loads and loads. No ad blocker, using Google Chrome latest.
I made a support ticket but the system never shows a support ticket.
Hi, Thank you for choosing Phlox.
It was a memory limitation issue on your server. Our agents have increased the WP Memory Limit and PHP Time Limit parameters on your website and now everything is working as expected.
Please check again and follow your ticket
Kind Regards, Averta
When will the cleaning service demo be available?
Hi there, It will be released in 10 days
Hello! i have this problem Fatal error: Uncaught Error: Call to undefined function auxin_is_plugin_active() in /public_html/wp-content/themes/phlox-pro/auxin/auxin-include/include/hooks-admin.php on line 140, and with the update plugins
Hi there, I am really sorry that it happened to you but I have to say we need to have more details, so we can help you solve it.
May I ask you to submit a ticket on Averta Help Center and put an “Urgent” word in title so we can help you faster?
Waiting to hear back from you
Hello! I want to purchase your theme, but I’ve only 1 question. Do you have dark mode switch?
Hi there, I am afraid not, but you are going to have control on color of most of the part since, there are lots of options avaiable.
Hi there. I recently purchased your theme.
The product was not at all what I expected. There is a huge amount of CSS and custom dev that I am not familiar with.
I feel I was mislead in the purchase and would like to request a refund.
Please can you assist at your earliest convenience.
Thanks.
Hi there, I have to say please do not worry. We are here to help you but we need you to submit a ticket on our support system and give us more detail about your issue. Averta Help Center
Please submit a ticket and follow your ticket for the answer
I submitted 2 tickets, almost a week ago and still havent received a response. Hence I posted here.
Hi there, May I ask you to give us some info about your tickets? for example a ticket id can help us to find your ticket
Hello pls, loco not translate Add a Comment? Where can I translate this file? thanks. Prachař
Hi there, It is fixed and the update will be released in 12 days with some other improvments
thanks
Already passed 15 days topic I updated. But the translation we still does not work. Please, how to solve it. The client is waiting for it.
Hi there, 3 days ago I told you that it may take 12 days for the next update. By the way if you insist to have it faster please give us the details on your ticket and let us know we try our best to install that fix on your site. But please note that we try our best to help you but if you can wait for the next update this way would be better
I’ve been waiting 5 days for a reply on why your theme is ghosting my logo and other images. I am not using a CND. I’ve given you access to my admin panel and I’m waiting for this to be fixed to go live. Please fix and reply to my support ticket.
Hi there, There is an option on Autooptimize plugin, which brings that issue for you. It is solved already but since it is not related to Phlox it takes a bit more time to reply. You can check your ticket for more details
Regars
Hi, I just bought and tried to instal the theme to my wordpress, but I keep getting this message
"The package could not be installed. The theme is missing the style.css stylesheet."how come?
Hi there, I think you were trying to install the wronge file, I guess the whole package not the installable file. Please have a look at https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website
hi! i would like to know where i activated my licence? inn which domainn? i need to deactivate it and activate it in a new one but cant find the one where is activated, thanks.
Hi there, Please have a look at https://docs.phlox.pro/article/174-transfer-license
If still got issue, please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center
Support, please…... I have raised a ticket about Phlox five days ago. No one has looked at it so far. Can you please get someone to attend to the ticket? Ticket number is 1102018007.
Hi there, Please have a look at your ticket it already replied
Hi, Do you know when Saas 2020 sections will be available in template kits please?
Thanks
Hi there, We plan to work on a big update on template kit, so I am afraid to say we are not going to add new templates on template kit before that. It mak take around 2 months
There is a critical error with phlox core elements and phlox pro tools after updating.
Hi there, May I ask you to submit a ticket on our support forum and give us details of your site so we can try to see what goes wronge on your site? Averta Help Center
