823 comments found.
I have bought this theme a year ago therefor my support has ended. However, while trying to install the demo content it fails. Website tries to contact vietcao.local to download demo content. That website is not available so this is a problem on author’s side. I am not willing to pay another 40 dolars to renew the support since this is a problem on their website. I do hope that it will be fixed soon.
Can you share the site info with an admin account to linhdo@insights.is then i will import the demo data again or you can just replace vietcao.local to structure.thememove.com for the image links.
Thanks
Error while importing demodata:
Wed Jul 08 10:45:43.173737 2020 pid 24516 PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in //wp-content/plugins/thememove-core/import/thememove.importer.php:2122\nStack trace:\n#0//wp-content/plugins/thememove-core/import/thememove.importer.php(2047): TM_WP_Importer->fetch_remote_file(‘http://vietcao....', Array)\n#1 //wp-content/plugins/thememove-core/import/thememove.importer.php(1753): TM_WP_Importer->process_attachment(Array, ‘http://vietcao....')\n#2 //wp-content/plugins/thememove-core/import/thememove.importer.php(1099): TM_WP_Importer->process_posts()\n#3 //wp-content/plugins/thememove-core/import/thememove.importer.php(1028): TM_WP_Importer->import(’/var/www/isp_de…’)\n#4 //wp-content/plugins/thememove-core/import/run.importe in //*/wp-content/plugins/thememove-core/import/thememove.importer.php on line 2122, referer: http://asm.dekosait.ru/wp-admin/admin.php?page=tm_import_page
What is the reason?
Hello
The support system is still working well.
Please kindly try to submit new ticket again.
Thanks
From Russia I was able to connect only through the TOR …
Ticket created.
We will check it as soon as possible.
Regards
Hi, I bought the theme and I read “Compatible with Bootstrap” but simple classes as push, pull, text-center, text-uppercase don’t work. Why? Thanks
Hi, Please submit a ticket in our support system https://thememove.ticksy.com/ so we will help you to fix it
Thanks
Hi,
You can use this CSS code:
.header-right [class*=col] { font-size: 14px !important;}
Add code to Customize > Additional CSS
Please submit ticket in our support system https://thememove.ticksy.com/ so we will help you check it.
Thanks
Do I need to buy technical support?
Hi,
With each purchase, you’ll have 6 months of support included. You don’t need to pay for extra support after it gets expired if you just want to update the theme. If you have a technical request, you should extend the support time. You can read more here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support/
Thanks
Ok this is crazy. I bought a while ago your template. But i install it now. Meanwhile my support has expired. There’s a huge bug with the logo…I dont have any other problems but the logo issue which is something that many people report it is unacceptable. i guess we have to buy extra support to make your theme work as it should?
Hello
Can you provide more information of the logo problem in your site so i will help you check it?
Thanks
Hello… social icons are still broken after v6.9. I tried the css you posted and it doesn’t fix the issue. Help?
Hi,
In this case, please write an email to frank@thememove.com and provide your WordPress admin credentials, I’ll check it out
Sent!
I looked in the grids imported but it doesnt show up that one. Could you please tell me how configure it as in that demo?
Please mail me at linhdo@insights.is so i will share the .json file of Ess Grid for you.
Thanks
HI
Mobile Menu not working. What am I doing wrong? https://zookiperformance.ch/Thanks for your help.
Hi,
I’m checking your site and it’s working good. If possible, please take some screenshots and send them with your WP admin credentials to frank@thememove.com – I’ll check it out.
Hello
I have one website with your theme and use the Envato Market plugin for update my themes and plugins purchased in Envato.
Your theme don’t receive notification for update theme, appears to install the theme, but the your theme it’s installed.
Your change the name of theme in directory? I need update for use the Essential Grids plugin.
U can help me?
Thanks!
Hi,
You can use manual update method by download new theme package on themeforest to update your system. https://thememove.ticksy.com/article/13943/Hello, I have a lot of problems with this demo that you provide to us. When I installed theme and got demo stuff, a lot of images from demo were not showing, header is not showing, etc..
What has to be done to make my site look like a demo
Hi,
You can use manual update method by download new theme package on themeforest to update your system. https://thememove.ticksy.com/article/13943/This themes is not working with version 7.3 php.
How can we solve these problems?
Hi,
In this case, I suggest you to downgrade the php version to 7.0, if still cannot work, you can write an email to frank@thememove.com and describe the issue. I’ll help you.
Regards,
TM
Hi, I updated the theme following the instructions in the documentation. After the update, the footer is missing. We already cleared cache and cookies. The only issue we have is the missing footer. How do we fix this?
Hi,
Please check Customize > Widget section if you set up footer or not: https://prnt.sc/rgwrvy
Hi,
Thanks for this. It is working now 
Great. Have a nice day!
Hi,
In this case, please contact our support team at https://thememove.ticksy.com and provide your URL site, then, we can help.
Regards,
TM
I solve this problem by changing from stroke icon into regular but in rev slider it doesnt work…my ticket number #2323113 thanks.
Hi,
Got your ticket. Today we’ll answer your question and give you the solution.
Regards,
TM
Hi,
LOTS of bugs since last update. Mostly Font Awesome not recognized, but also breadcrumbs font problem.
Fixing update should have been released yet.
Hi,
Can you send me some screenshots, so, I can see the issues you described?
Yes ; do you have en email address where I can send those ?
This is my email: frank@thememove.com
Hi,
We are working on this. Thanks for your comment
Why the preview is not available?
Hello,
We are working on this. Thanks for your comment
API problem when installing Projects by WooThemes plugin
Hello ! I bought this theme but it does not appear as desired. Even in the customization tool, I do not find any element of the purchased theme. Would it be possible to have some help ? Thank you !
Hi melistzl,
You can try manual import to get all demos. If you still meet any issue, you should contact our support team at https://thememove.ticksy.com – they will help you
Regards,
TM
Hello Where i can entered purchase code in wordpress. i m unable to find INSIGHT CORE menu in wordpress.
Please Help. Thanks
Hi,
You don’t need to add the purchase code. If still have any question related to this issue, you can ask our support team via this email: frank@thememove.com
Regards,
TM
Thanks
Hi,
In this case, please provide your WordPress admin’s credentials via our email frank@thememove.com – our support team will help you
Hi, please can you give me purchase code for revolution slider? Thanks
number of ticket: #2307901
Hi,
Since all plugins are bundled with the theme, we are not allowed to provide the activate key of the plugins. You still can use our theme with the plugins because we will always update the theme with the latest version of the plugins.
