821 comments found.
Hi, I bought the theme and I read “Compatible with Bootstrap” but simple classes as push, pull, text-center, text-uppercase don’t work. Why? Thanks
Hi, Please submit a ticket in our support system https://thememove.ticksy.com/ so we will help you to fix it
Thanks
Hi,
You can use this CSS code:
.header-right [class*=col] { font-size: 14px !important;}
Add code to Customize > Additional CSS
Please submit ticket in our support system https://thememove.ticksy.com/ so we will help you check it.
Thanks
Do I need to buy technical support?
Hi,
With each purchase, you’ll have 6 months of support included. You don’t need to pay for extra support after it gets expired if you just want to update the theme. If you have a technical request, you should extend the support time. You can read more here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support/
Thanks
Ok this is crazy. I bought a while ago your template. But i install it now. Meanwhile my support has expired. There’s a huge bug with the logo…I dont have any other problems but the logo issue which is something that many people report it is unacceptable. i guess we have to buy extra support to make your theme work as it should?
Hello
Can you provide more information of the logo problem in your site so i will help you check it?
Thanks
Hello… social icons are still broken after v6.9. I tried the css you posted and it doesn’t fix the issue. Help?
Hi,
In this case, please write an email to frank@thememove.com and provide your WordPress admin credentials, I’ll check it out
Sent!
I looked in the grids imported but it doesnt show up that one. Could you please tell me how configure it as in that demo?
Please mail me at linhdo@insights.is so i will share the .json file of Ess Grid for you.
Thanks
HI
Mobile Menu not working. What am I doing wrong? https://zookiperformance.ch/Thanks for your help.
Hi,
I’m checking your site and it’s working good. If possible, please take some screenshots and send them with your WP admin credentials to frank@thememove.com – I’ll check it out.
Hello
I have one website with your theme and use the Envato Market plugin for update my themes and plugins purchased in Envato.
Your theme don’t receive notification for update theme, appears to install the theme, but the your theme it’s installed.
Your change the name of theme in directory? I need update for use the Essential Grids plugin.
U can help me?
Thanks!
Hi,
You can use manual update method by download new theme package on themeforest to update your system. https://thememove.ticksy.com/article/13943/Hello, I have a lot of problems with this demo that you provide to us. When I installed theme and got demo stuff, a lot of images from demo were not showing, header is not showing, etc..
What has to be done to make my site look like a demo
Hi,
You can use manual update method by download new theme package on themeforest to update your system. https://thememove.ticksy.com/article/13943/This themes is not working with version 7.3 php.
How can we solve these problems?
Hi,
In this case, I suggest you to downgrade the php version to 7.0, if still cannot work, you can write an email to frank@thememove.com and describe the issue. I’ll help you.
Regards,
TM
Hi, I updated the theme following the instructions in the documentation. After the update, the footer is missing. We already cleared cache and cookies. The only issue we have is the missing footer. How do we fix this?
Hi,
Please check Customize > Widget section if you set up footer or not: https://prnt.sc/rgwrvy
Hi,
Thanks for this. It is working now 
Great. Have a nice day!
Hi,
In this case, please contact our support team at https://thememove.ticksy.com and provide your URL site, then, we can help.
Regards,
TM
I solve this problem by changing from stroke icon into regular but in rev slider it doesnt work…my ticket number #2323113 thanks.
Hi,
Got your ticket. Today we’ll answer your question and give you the solution.
Regards,
TM
Hi,
LOTS of bugs since last update. Mostly Font Awesome not recognized, but also breadcrumbs font problem.
Fixing update should have been released yet.
Hi,
Can you send me some screenshots, so, I can see the issues you described?
Yes ; do you have en email address where I can send those ?
This is my email: frank@thememove.com
Hi,
We are working on this. Thanks for your comment
Why the preview is not available?
Hello,
We are working on this. Thanks for your comment
API problem when installing Projects by WooThemes plugin
Hello ! I bought this theme but it does not appear as desired. Even in the customization tool, I do not find any element of the purchased theme. Would it be possible to have some help ? Thank you !
Hi melistzl,
You can try manual import to get all demos. If you still meet any issue, you should contact our support team at https://thememove.ticksy.com – they will help you
Regards,
TM
Hello Where i can entered purchase code in wordpress. i m unable to find INSIGHT CORE menu in wordpress.
Please Help. Thanks
Hi,
You don’t need to add the purchase code. If still have any question related to this issue, you can ask our support team via this email: frank@thememove.com
Regards,
TM
Thanks
Hi,
In this case, please provide your WordPress admin’s credentials via our email frank@thememove.com – our support team will help you
Hi, please can you give me purchase code for revolution slider? Thanks
number of ticket: #2307901
Hi,
Since all plugins are bundled with the theme, we are not allowed to provide the activate key of the plugins. You still can use our theme with the plugins because we will always update the theme with the latest version of the plugins.
Hi,
As i can see several users report here issues with mobile menu (not appear). I also report this issue in the past. I have the same problem again.
I already send you an email to frank@thememove.com about the mobile issue with my website and with my Purchase Code.
Hi,
I don’t get any email, can you provide your email address?
Regards,
TM
Hi,
This is my email: i.konstantilakis [at] gmail.com with subject: Structure mobile menu issue.
It was send on Friday to frank@thememove.com.
Hi,
Your email got to the spam box. I saw that now.
Social icons, Mobile menu button and other things dissapeared. I’ve tried to apply the above fix now, but icons on backend of wordpress dissapeared too and the menu button is missing on mobile.
Hi,
Please write an email to frank@thememove.com and provide your WordPress admin’s credentials, I’ll check your site.
Regards,
TM
