1743 comments found.
hi , may i know the wordpress already update to the new version native DFD how to update to the wordpress new version.
need solution to fix it !
Hello Eunizlim!
Latest theme version is fully compatible with the wordress. Please check how to update the wordpresshere.
Best regards,
DFD Support Team
How do I change the font color on a single post title? Currently I have a white background and the text is also white.
Hello HackerPress!
please check Theme options > Typography/Fonts > Blog typography and Theme options > Typography/Fonts > Text typography. DFD Support Team
Best regards,
Hi there. We’d like to be able to have the featured image from the WooCommerce product categories in the header: https://www.nimbinherbs.com.au/product-category/adaptogens/ Can you please tell us how to set that up?
Hello Nomadnell!
There is no such option for the category pages, please set image in Theme Options > Header Options > Custo header.
Best regards,
DFD Support Team
Hi DFD,
In the past, people have requested a custom image here: https://themeforest.net/item/native-powerful-startup-development-tool/19200310/comments?utf8=%E2%9C%93&term=Hi%2C+is+it+possible+to+create+a+custom+header+with+a+different+header+&from_buyers_and_authors_only=0&order_by=relevance Can we get the code of how they did it and we will put it into the theme ourselves?
Thanks.
You may add the image with the help of the CSS code, please contact us via ticket and we’ll provide you with the example. Do not forget to send the link to the category.
Best regards,
DFD Support Team
Hi DFD, Support Team, I’ve been trying since Friday to register into your ticketing system with our purchase code here: http://nativewptheme.net/support/wp-login.php?action=register but it is just refreshing and not allowing me to add in a username or password. Any ideas?
Could you please contact our team via Envato contact form? We’ll check and help you.
Best regards,
DFD Support Team
Good morning, I have recently purchased the Native theme and I have some problems with the latest version of Wordpress. I noticed, for example, that the tab “Screen Options” pop-up in the top right corner of the backend area does not work with the theme activated. I must say that I tried to register to open a ticket on your site, but I can not register …
Thank you.
Hello Over1967!
Could you please contact our team via Envato contact form? We’ll check and help you.
Best regards,
DFD Support Team
Hi I need some help with the theme. On the cart page the product number and outline is overlapping with the description.
I haven’t done editting of the woocomerece cart theme and wanted to know if you can take a look please.
Hello Adnanmiah05!
Could you please, submit a ticket here and clarify the link to the site, WP access details? Please provide us with some more details about the issue, some screenshots would be great as well.
Best regards,
DFD Support Team
How do I hide a row on mobile devices?
Hello TriadMarketing!
There is no option to hide the row, there is option to hide the column in column setting.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
the demos jumps from the 28 to the 34 i want whe builder demos, not only the home page but also the content, did not loaded from the automatic import so i wanted to try the manual but the demo content is not included in the files. https://ibb.co/K9F45r4
Hello Vdubau!
Could you please, submit a ticket here. We’ll be glad to check it for you.
Best regards,
DFD Support Team
Hi, I hope you can answer this here! How do I move the page up button from the bottom right to the bottom left? Or, how can I add something to “within the body tag” of the page? At the moment the page up button is interfering with my chat widget and I can’t figure this out! thank you so much. https://support.freshchat.com/support/solutions/articles/238322-how-can-i-change-the-position-of-the-freshchat-widget-
Hello, I want to change the menu (transparent menu) over slider revolution but not working. Now is active Header Style 2. Please help me. http://bit.ly/2wxzIPD
Hello Vikywtf!
Could you please submit a ticket here http://nativewptheme.net/support/support-ticket and clarify the request a little bit? We’ll do our best to assist.
Best regards,
DFD Support Team
I purchased the ‘Native Theme’ pack, one of the reasons was it clearly said it had ‘future updates’ included, however I am now unable to do anything with that template as the most important plug-in within the pack, the now responsible for editing the template, more specifically the WPBakery plug-in, has become completely obsolete. The ‘future updates included’ clearly was misleading as what I purchased is now unusable… Please help
Purchase Code: 2c56f968-01a9-4e61-97ba-acee98567a02
Hello Sky1cap!
Please make sure you have the latest 1.4.9 theme version as we haven’t faced with any issues related to WPBakery.
Could you please, submit a ticket here and clarify the link to your site and WP and FTP access details for checking?
Best regards,
DFD Support Team
solved it myself by using the plugin „envato-market.zip“. cheers!!!
Hello TimBrosko!
Thank you for the feedback.
Best regards, DFD Support Team
Hi there! I was using DFD Native Theme successfuly for quite a long time, now i have a serious problem! The WPBakery Page Builder isn`t working anymore, lots of issues aren`t supported anymore, so that im not able to edit my site as i was used to do?! Please, is anyone able to help me?!
Hello TimBrosko!
Please make sure you have the latest version of the theme as seems you are using the deprecated one. Please check http://nativewptheme.net/support/first-steps/native-theme-update.
We’ll be glad to help you if needed, just submit a ticket and clarify the link to the site and WP access details.
Best regards,
DFD Support Team
Hi, I am trying to update the Native Theme but am having an issue. Somewhere during the recent series of updates to Wordpress, something has become broken in the background.
Our website is working but I am not able to export the settings, so that I can then update the Native Theme, while retaining all the background formats and page settings.
Could you please help?
Hello Waternodesm!
The issue is caused by up to date WordPress and deprecated theme version.
Please check the file wp-content\themes\dfd-native\inc\cleanup.php find line:
add_filter('style_loader_tag', 'dfd_clean_style_tag');
Change it to:
if(!is_admin()) {
add_filter('style_loader_tag', 'dfd_clean_style_tag');
}
It will fix the backend.
In case you need any assistance or more details please contact us via ticket.
Best regards,
DFD Support Team
Thank you for the fix. Working well now!
P.S: in relation to TimBrosko question below, our WPBakery Page Builder was somehow not working either and we were not able to edit our page. After the above fix, the editor is working fine and we are able to make edits as before. Hope this helps. Regards.
The fix was to fix backend to export theme options. You need to update the theme up to the latest version to fix the compatibility issues. Please check http://nativewptheme.net/support/first-steps/native-theme-update.
Best regards,
DFD Support Team
Maps are always in the same (http://nativewptheme.net/shortcodes/google-map/) position, similar to your sample page. The locations I have set do not appear on the map. I entered the required API key. The map appears, but the location I have set does not come. Please urgent help.
Hello Zanartgrafik!
If the key is added please make sure you have enabled Javascript API, Geocoding API for the map, added billing details and link to your set in API settings, all these settings can be checked in Google API console. Please go to the page with the map and open the console in the browser, you will see the error with the link to google console documentation. Please make sure you have added the address in one line.
In case you need any assistance or more details please contact us via ticket.
Best regards,
DFD Support Team
Hi, I have the following errors on Icon Manager and Custom fonts after the demo import. Can you help?
Icon Manager Note: Supports zip archives generated on https://icomoon.io website only selection.json or SVG file not found. Was not able to create the necessary config files
Custom fonts Note: You have to download the font-face.zip archive. Pay your attention, that the archive has to contain the font-face files itself, and not the subfolders (E.g.: font-face.zip/your-font-face.ttf, font-face.zip/your-font-face.eot, font-face.zip/your-font-face.woff etc ). They’ll be extracted and assigned automatically. ). Please check the instruction how to create correct font archive. Your must download .zip format file
Hello Rimen_HK!
Could you please contact us via ticket, link we have mentioned in the previous response? Please clarify the link to the site and WP access details.
Best regards,
DFD Support Team
Hi, I wanted to reimport the demo and the documentation said I need to delete the menu first so I did and the menu has never been re-created when I reimported it again. I have tried to remove the whole site and reinstalled the theme and it is still the same. Please help.
Also, there are 2 errors showing in Icon Manager and Custom Fonts. How to fix?
Hello Rimen_HK!
The menu is included to 26_home so the menu should be reimported if you install main content. Please contact us via ticket and we’ll provide you with the menu file.
As for the errors, please clarify the request via ticket as we are not sure what issue you have at your end.
Best regards,
DFD Support Team
Yes, I have realized I needed to import the 26_home first. For the first time, I ran forever so I closed the page. Then I ran the xml to import it and had this error “Failed to import Media “Montserrat-Black” but others were okay. After that, I have found some missing pages and then I reran the importer again and still the same. For example, https://yas.com.hk/partners/gallery-grid-boxed missing the banner photo and https://yas.com.hk/pages/about-me-1 404 error. Can you shed some light?
You already have images imported and the Wordpress Importer cannot recognize images(media) ID correctly and place another image instead or does not add image at all. You need to set the image manually.
Best regards,
DFD Support Team
Thanks for your response. How to explain the missing page like About Me?
It’s included to 27_pages, have you imported it as well?
Best regards,
DFD Support Team
Just did, page still missing.
Please contact our team via ticket, so we will be able to check.
Best regards,
DFD Support Team
Hi,
I updated the theme, but i have this message:
parameter 1 to be resource, null given in /home/vcvallorbe/vcv.ch/wp-admin/includes/class-wp-filesystem-ftpext.php on line 402
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /home/vcvallorbe/vcv.ch/wp-admin/includes/class-wp-filesystem-ftpext.php on line 226
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /home/vcvallorbe/vcv.ch/wp-admin/includes/class-wp-filesystem-ftpext.php on line 226
Warning: ftp_pwd() expects parameter 1 to be resource, null given in /home/vcvallorbe/vcv.ch/wp-admin/includes/class-wp-filesystem-ftpext.php on line 681
Warning: Cannot modify header information – headers already sent by (output started at /home/vcvallorbe/vcv.ch/wp-admin/includes/class-wp-filesystem-ftpext.php:402) in /home/vcvallorbe/vcv.ch/wp-includes/functions.php on line 6029
Warning: Cannot modify header information – headers already sent by (output started at /home/vcvallorbe/vcv.ch/wp-admin/includes/class-wp-filesystem-ftpext.php:402) in /home/vcvallorbe/vcv.ch/wp-admin/includes/misc.php on line 1252
Warning: Cannot modify header information – headers already sent by (output started at /home/vcvallorbe/vcv.ch/wp-admin/includes/class-wp-filesystem-ftpext.php:402) in /home/vcvallorbe/vcv.ch/wp-admin/admin-header.php on line 9
Any idea what to do ?
Tony
when will new homepage designs come? No design has come in almost the last 1 year! For Native Theme
Hello Sherlocktesla!
We are currently working on it. We are not able to provide you with the estimated time.
Best regards,
DFD Support Team
when will new homepage designs come? No design has come in almost the last 1 year! For Native Theme???
8 Months ago…?
We are focused on bug fixes and compatibility issues as they are in high priority. We would like to be sure the theme is working as it suppose to.
We will add your request to our to do list for future updates.
Best regards,
DFD Support Team
This is a huge theme! Thank you guys! The only problem I have is when I set my header in “Style 8” or “Style 9” the sub menu dropdown doesn’t work. Any idea? Thank you!
Hello Vinylskymedia!
Thank you for the attention to our theme!
The header styles you are referring do not suppose to have subitems. You may check http://nativewptheme.net/home/ninth-header-example/ and http://nativewptheme.net/home/eighth-header-example/, the menu is the same as on page http://nativewptheme.net/pages/ but in header style 8 and 9 subitems are not shown.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
Hi 1. Is it possible to turn of the theme’s lightbox and use another plugin for portfolio items? 2. The size of lightbox image on desktop/mobile is very small. How I can increase the size of shown image? Thank you
Hello Vitolya!
1 There is no such option in the theme.
2 The size is calculated according to the device width. To enlarge the image you need to click on the zoom icon.
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
