249 comments found.
Hi! How do I activate WP Bakery and Revolutionary Slider?
Hi there,
Please note that WPbakery and Revolution Slider do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks!
Hi there,
Glad we could help and for any additional questions you have we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Is it possible to put the tabs on the product page below the mkdf-single-product-content section? I dont want it to show on the right side of the content. See my product pages here: https://www.haut-seele.at/produkt/badesalz-zirbe-300ml/
Thanks!
Hi there,
Thanks for taking an interest!
Unfortunately as product single is a page template you cannot change this within our theme options. You could possibly try to edit it with some woocommerce extension.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I have created a ticket 5 hours ago but no reply. However you are giving solutions in comments 3 hours ago then what is the meaning for your support portal if you can not handle urgent issues??
Got a reply now. Thank you.
Hi there,
Once we chack we do see that your request has been handled. So if you have any additional questions we would kindly ask you to continue the conversation with our support agent. Also please note that our support team’s response time is within 24h if not sooner.
Thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. GREAT Theme! I am having fun with it. Question. I have a section with a heavy sidebar. (using the left side) Wondering if I can change the color of the background just in the sidebar area? It would be a great break for the pages using this. Let me know if its easy enough to do or send me a CSS code. Thanks
Hi there,
Thanks for using our theme and we are glad to hear that you enjoy it. You do have an option to choose in Mikado Options > Header background image or background color for the left side Header and if you referred to Side Area you will find these options in Mikado Options > Side Area.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Ya, I found that and tried that for the options – Side Area. When I change colors, It’s not showing any change. I played with all the settings for Side area and nothing is working. I know I am missing something on this.
Hi there,
You can add this code in Appearance > Customize > Additional CSS
.mkdf-side-menu {
background-color: #c59f9f;
}If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi!
After smooth installation, the “MIKADO OPTIONS” never appeared in the left navigation bar of the WP admin panel.
I tried to install another theme from mikado (latest version of Burst) and it DOES work perfectly.
So what is it with this one ?
Thanks for your help !
Hi there, Thanks for writing in!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, This theme supports another language? Thank you!
Hi there,
Thanks for taking an interest!
All our themes are WPML compatible and if you wish to have a multi language website please read our article about it here.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I just purchased this theme installed it on a staging website, but I changed my mind and want to install it directly to my working website so I need the purchase code freed from the site I installed it on as it no longer exists. Thank you!
So i can install it on my primary website. Even though the staging website is deleted, I get this when I try to activate the theme on my current website: Code is already registered for other domain
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
Is it possible to add pictures to testimonials? Thank you!
Hi there,
Thanks for taking an interest! Within our testimonials, you can choose to add Title, Text, Author and Author position, so unfortunately no image can be added.
Do let us know if you have any additional questions anytime.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you for your answer. What about adding a “Book now” button in the menu area?
Hi there,
We just need a bit clarification, you would like to add an image to the Book now button?
If this is the case there is no option to add an image but you could possibly add a background image to the button with some CSS.
Thanks and if we somehow missunderstood you please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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I would like to add a Book now button to the main menu. Is it possible? In the demo version there is no button on the menu, just the pages. Thanks
Hi there,
You could add a button in the Header widget area if you wish that, so it is possible for sure. Thank you for the clarification
.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, How reduce Logo padding top and bottom on Home page before scrolling down Please. Best regards Philippe
Hi there,
If you provide us with your website URL that way we could inspect this on your end as well help you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, The website is anadelphibeaute.com Thanks
Hi there,
In Mikado Options > Header you do have an option to set your header height.
If you still have difficulties you can always try to add this code to Appearance > Customize > Additional CSS
.mkdf-header-centered .mkdf-page-header .mkdf-logo-area {
height: 110px !important;
}If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, perfect no way to fix header height in Mikado Options. So, I used Additional CSS and it’s perfect Thanks a lot Philippe
HI there Philippe,
Glad we could help!
Support
Mikado Portfolio part of
Qode Interactive
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I purchased this a while back and finally decided to do something with it on my site. The site was uploaded a while back. I just went through to download the demo content yesterday and I registered it and it worked fine. A bunch of things were messed up on the server, so I deleted everything and started from scratch. All the way down to a new version of word press. Everything is fine up to the download demo content. Now when I go back through and try to get the demo content, I get an error: “Code is already registered for other domain”. But it’s not. I just registered it for THIS domain yesterday. How can I get this approved to get the demo content?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now I would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! I noticed that for the Testimonials section you are using the Owl Slider JS. I would like to know how can I make the “dots” on each testimonial match the height of the testimonial text, especially on mobile devices. I know I need to add somewhere “autoHeight:true” in the setup but I need your assistance.
Also, I installed this theme on a development website and I will need to move it to the clients domain. When this is done, do I simply deactivate it from the development domain, move it and them activate it on the client’s?
The development website is :http://webnerds.ro/sanatosi/
Thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Dear Sirs,
Thank you for informing me – after many, many communications – that the “Full Width” option must be selected for EACH and EVERY row of EVERY single page on the website to correct the sidebar overlap issue in respect of 13” and 15” laptops.
However, you have STILL not provided me with a solution to correct the sidebar padding issue!
See the image below.
As pointed out before (9 days ago), the search and text boxes remain flush to the right side of the page – with NO padding!
Why can you not provide me with a solution to this very straightforward issue?
And why were Standard Sidebar Page Templates not included with the theme? Do you have any idea how difficult and time-consuming it is to create standard sidebar pages for an entire website when there are no templates? And when custom CSS code must be added to each page to correct the existing flawed code?
Please respond with a solution to this very troubling issue ASAP.
Thank you.
Image:
https://photos.app.goo.gl/xVkYnr6Q47zcv7Kc8
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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I am getting an error on the menus. We added a few sub menus. But in the mobile, the background color is not showing up fully. sub menus are going off the background. How can i fix this?
Here is a screenshot – https://paste.pics/8CVQ2
Hello,
Thank you for reaching us
We inspected your website, and it seems like you missed several major updates of the Aviana theme where we fixed the mobile menu issue https://prnt.sc/rhpvi9.
We also tested a mobile menu in our local installation and it’s working fine on our behalf >> https://prnt.sc/rhpv9d.
So please update your theme & plugins as described in the article below:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
If you perform the update as described, everything should be fine afterward.
Hope this helps
Support
Mikado Portfolio part of
Qode Interactive
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When ever I activate Revolution Slider on a page, the page freezes (look at https://www.zoeyjanuary.com/life-coach/)
No non-necessary plugins are activated
Hello,
Thank you for reaching us
We inspected your website and it seems like you have some 3rd party plugin active >> https://prnt.sc/rfw1k1. Please disable it and try again.
You can also:
1. Check if the full height option is set on the row with Slider https://prnt.sc/rfvzl3. If this is the case, disable this option and try again to scroll on the live page after page update.
2. Try to add slider revolution to the options on the page directly https://prnt.sc/rfw8sq https://prnt.sc/rfw98o https://prnt.sc/rfw9ip.
https://qodeinteractive.com/magazine/slider-revolution-tutorial/
If the issue persists, please submit a ticket on our helpcenter and one of our support agents will investigate.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! Please help me, im Mobile Version I see „a” letter instead a 3-line of menu
Hello,
Thank you for reaching us
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002328917-What-To-Do-If-The-Icons-Are-Being-Displayed-As-Squares-Or-Strange-Characters
If you need further asistance, please submit a ticket on our helpcenter and one of our support agents will investigate.
Support
Mikado Portfolio part of
Qode Interactive
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Dear Sirs,
Thank you for sending me a second set of code to correct the sidebar overlap issue on 13” and 15” laptops. However, this – again – fails to correct the problem (see image below).
Please note that inserting the code into the “Appearance > Customize > Custom CSS” field does not work. Similarly, placing the code in the “Page Settings” field also does not work. As an alternative, you have suggested that the padding measurements can be inserted into the “Row Settings > Design Options” CSS box of each row. Are you aware of just how much work this would take, particularly if those settings needed to be adjusted at a later date?
Please send me the “global” code to correct this very serious issue. Alternatively, please prepare “Standard Sidebar Page Templates” (left and right), that are an inherent part of all the other themes I have purchased in the past.
Please do not ask me to paste corrective code into every single row – of every single page – on my website.
This is not an acceptable solution for obvious reasons.
One final note:
The problem, as I see it, also involves the padding surrounding the sidebar. As seen in the attached image, the search and text boxes found in the sidebar are flush to the right side of the browser window (no padding). Given that there is nowhere on the page to make adjustments to the sidebar padding, I would ask that you send me the “global” CSS code to correct this problem as soon as possible.
>>> As mentioned before, preparing “Standard Sidebar Page Templates” would also solve this issue.
Summary:
This will now be your third attempt to correct this very straightforward issue. Please review your work before sending this to me again, as I do not want to waste more time in dealing with flawed code.
Thank you.
Image:
https://photos.app.goo.gl/BGnYiL3d3tMBf8Kw9
Hello,
Thank you for reaching us
This is usually the response on the support ticket, and we would like to kindly ask you to continue the conversation on our helpcenter since our agents can access your website and reproduce the issues that you are facing there, and provide you with the solutions.
The theme dashboard is usually meant for general inquiries and pre-sale questions, and we would really appreciate if you could reply to your inquiries on helpcenter, since you already have opened a ticket.
We also located your request in our help center, and it’s answered.
Thanks!
Support
Mikado Portfolio part of
Qode Interactive
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It’s not answered. You’re looking at your second failed code attempt that I responded to (see above).
Hello,
We forwarded your request to our support agent as urgent, and it’s answered now.
Please continue the conversation on the ticket.
Thank you
Support
Mikado Portfolio part of
Qode Interactive
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Dear Sirs, I have been waiting for you to send me the code correcting a major flaw in your theme. This is after losing more than a half day’s work trying to figure out what was wrong with your theme, and why a standard sidebar page (for which there is no template) does not appear correctly on a 15” laptop (overlap issues). This is not a minor flaw and should have been detected before the theme’s release. What user would suspect that a theme – purchased in good faith on Envato Market – would be so flawed as to not render correctly on 13” and 15” laptops? Again, I lost more than a half day’s work trying to find a solution to this very serious problem, as I thought the problem was mine (which it was not). How much longer am I going to have to wait for a reply?
Hi there,
We have located your ticket and we can see that an agent has been assigned. Please note that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could continue the conversation with our support agent and we are sure that they will do their best to help you.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Where does this come from?
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will investigate.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! I’m considering buying this theme, but first I would like to know the following:
1— Does this theme support several blogs (each one about its own category) in the same website?
2— How much is the annual renewal of the license to keep receiving theme updates and technical support?
3— When do you expect to support WooCommerce 3.9 for this theme?
Thanks, Carlos
Hi there,
1. Yes, you can choose to display blog posts by category.
2. There is no renewal. Your license never expires.
3. We’re currently in a process of updating all our themes. Our team is working hard to get all the themes up to date with the current versions of plugins and extensions.
Since there’s a huge number of support requests we handle every day, we need to be careful with this and the process is running a bit slower than we expected.
If there’s anything else, feel free to ask!
Support
Mikado Portfolio part of
Qode Interactive
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Thank you so much.
You’re welcome!
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Please help, demo stuck at 80% all the time. I tried all php.ini, wp-config.php, .htaccess but still not working. Thank you.
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-If you need further assistance, please submit a request on our helpcenter and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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