6625 comments found.
font awesome icon not showing on my website https://ibb.co/j8WqxBg I use latest Xstore version 6.2.13
Hello,
These icons are not FontAwesome icons. We use XStore icons font. But it seems that font is blocked. What errors do you have in the Chrome console? If the error is related to cross origin requests then contact your hosting provider to fix the issue, it’s something with the server setting.
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Hello thank you solve it /add text on htaccess
Hello,
Glad to hear that you sorted out.
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Hi. I have just purchased the theme and I have a problem I cannot resolve. I have imported the Glasses theme and in the demo when you add to cart, a beautiful sidebar comes out on the right. I like that. But when I imported the Glasses theme, I got a simple hover drop down menu instead. I tried to play around with the settings in the Header Builder > Cart but nothing makes it work.
I want this: https://i.imgur.com/puIZZY9.png But I get this: https://i.imgur.com/1Dj8YpU.png
Why is this happening? Where can i change this?
Thanks
I have read the support forums on your website and found that someone else had this same question. You have responded that this feature is not implemented yet and you will release it in the next update. How often do you release updates? I mainly bought this theme because I really liked that side panel mini cart affect. Its strange that you would implement it in your demo to attract buyers but not implement it in the actual sold theme. Now I can’t continue my work because I need to wait for the next update.
Hello,
We also like this feature and we do our best to release the update within this week. Sorry for such a delay.
If you have any other questions or need any assistance, feel free to use the support forum.
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hi there, i just purchased a second license for a second website, however when trying to activate the theme i’m getting error message “API request call error. Response code – 500” please help
Hello,
Please submit a topic on our support forum, provide URL, temporary wp-admin access and purchase code. Also, contact your hosting providers and ask to give you a server error log to check what is wrong.
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“Thank you very much.Excellent customer support.my first try and i know very little about this. But. I can do my store”
5 star rating from elbisedelisi for Customer Support.
Hello, I’m trying to use the Swedish lang for the theme, I have download the translation files from gethub but I can’t see any change, can you please advice how can I activate the Swedish lang in the theme
Hello,
Place translation files into the languages /wp-content/languages/themes/ folder. Go to Loco translate > Themes > XStore > synchronize translation https://xstore.helpscoutdocs.com/article/103-translation-files-update , then you will be able to continue translation. Do not forget to clear cache before checking the result. Core plugin should be translated also (Loco Translate > Plugins > XStore > Core).
If you need any further assistance, create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Thanks, I will check and get back to you, I have one more question, how can I display tax values in checkout page ? I have already enabled tax in woocom setting
Hello,
Tax settings relate to WooCommerce plugin, our theme doesn’t have specific settings for it.
Please use support forum to post new questions. Thanks in advance.
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Hello, in the demo, when I click on add to cart the cart shows on the right of the screen, but when I installed the theme and I try the add to cart a small box on the right top shows the cart how can I make exactly as the demo,
Hello,
It is our new feature – https://prnt.sc/rnmgdg that will be added in the next theme update soon.
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Hi Guys, i purchase the theme yesterday, and installing the plugin: 8theme Core i get an error: Plugin installation failed. The plugin does not have a valid header. So because of this when i try to import a Demo.. the Demo does not get imported. Any help please??
Hello,
Please try to install the plugin via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/
If you need our assistance with this, submit a topic on support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi,
Is it possible to cut this blank space below the slider? https://imgur.com/ms2cALb
I am finding the built in slider from wpbakery too confuse. Is there a good tutorial explaining everything regarding the responsive feature in the slider? Please let me know.
Hello,
Check this video tutorial https://youtu.be/_dVwgeruFJk If you need more advanced slider you can use Revolution Slider plugin (Appearance > Install plugin > install Revolution Slider). It has a lot of options for the different type of layouts https://www.themepunch.com/support-center/
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license bind with only 1 domain? What if I change my domain?
Hello,
We allow pre-production installation, you can use the same license for the dev/staging site, localhost, and production for the same project.
If you want to change the domain, the theme can be deactivated via XStore > Dashboard, then you will be able to activate it on the new site.
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“magnificent, the technical support of 10, I have never seen such a complete support, my congratulations 100% to this group, they are great in everything, they solve all the problems in record time. 5 stars that can be 100, a thousand thanks.”
5 star rating from albertoamuedo for Customer Support.
I’ve had trouble since the day I got the theme I asked for a refund but no refund the theme doesn’t work for me, i want a refund
Hello,
Take our apologies if you faced any inconvenience using our theme!
Please create a topic on support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ , or contact us via form on this page – https://themeforest.net/user/8theme Describe problems you faced in more detail and our support team will gladly assist you ASAP.
XStore is a digital product and you can find refund reasons here – https://themeforest.net/page/customer_refund_policy
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Hi
Do you install the Dokan plugin and set up Xstore as marketplace?
Hello,
Thank you for your interest in our theme! 
Our theme supports a number of multivendor plugins http://prntscr.com/rlz6x7 and Dokan is one of them. Our theme is included to the list of compatible themes on the official site of the Dokan developers https://wedevs.com/dokan/themes We don’t have demo with the Dokan but we are working on its creation and it will be available soon.
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If I purchase now, I can get update with the Dokan integration when you finish your develop or I will pay for it.
Hello,
Current version of our theme is compatible with the Dokan, we just working on creating the demo to show users how it works with the Dokan. Keep in mind that theme is compatible with Dokan but Dokan is not bundled plugin, you need to install the light version via Plugins > Add new or buy a pro version if you need the pro.
Of course if we improve any styles or something you will get access to theme updates in future if you buy theme now.
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Hi, what is the minimum number of plugins I need to run this template? Do you allow pre-production (test site) installations using same license?
Hello,
Thank you for your interest in our theme!
List of included plugins you can find here https://xstore.helpscoutdocs.com/article/36-included-plugins Required plugins are XStore core, WPBakery page builder and WooCommerce if you plan to launch store. All the other plugins are optional.
We allow pre-production installation, you can use the same license for the dev/staging site, localhost and production for the same project.
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Thank you so much for quick reply! Now that’s how service needs to be done! You got yourself a customer.
Hello,
Oh, thank you! We would be glad to see you in our customers’ family. Welcome!
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The theme package has not yet been updated, although the details page on ThemeForest say it’s been updated on the 19th of March. Can you please check?
Hello,
The latest available version is 6.2.13 (12 March). We have not released any new version yet.
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Hi, It is a marketplace theme? Thank you
Hello,
Thank you for your interest in our theme!
Our theme is suitable for the marketplace because it’s compatible with all the most popular marketplace plugins http://prntscr.com/rjm31i
WooZone plugin even comes bundled with XStore.
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Hello
Is it possible to turn off Single Product Builder when you activate it?
Is there a way to go back to previous option?
Thanks
Hello,
Theme Options > WooCommerce (Shop) > Single Product Builder > Disable Single Product Builder > http://prntscr.com/rizj8o
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“I have to say, I’m really impressed with the support. Super fast and helpful support staff. The theme is easy to understand and versatile, many smart features and a classic functional design. I’m really happy with this purchase.”
5 star rating from wrpet for Customer Support.
Hi,
Can you please add mobile nav in your next updates. it makes website look like an app on mobile devices and better user experience for customers. please check my sample below, this is using basel theme for woocommerce. https://prnt.sc/rircij
Thank you.
Hello,
Thank you for your suggestion. We have added your request to our future features list and will implement it in one of the next updates.
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Hope you will take consideration on this in your next update.
Regards,
Empassion Natural
Hello,
We are working on compatibility with the Elementor plugin. Could you, please, contact us using ThemeForest author contact form and provide WP Dashboard access to your site and link to page where you found the issue. We’ll check it in more details to fix.
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Hello,
We would like to inform you that we added full compatibility and a number of special XStore elements for the most popular page builder Elementor, as you requested. From now you will be able to use an awesome combo of XStore and Elementor at your site and won’t be limited by default Elementor elements. XStore default demo is already available to import with Elementor and many more demos coming soon.
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When click on it, no settings…
Hello,
Theme Options > Styling > Main color.
If you have any other questions, use form on this page – https://themeforest.net/user/8theme to contact our team.
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WPML currency exchange is not working for Quick View Function. So I asked WPML support and they fixed for this issue.
WPML support said to give comment for Theme author to update in Theme latest version.
Need to put this below code in functions.php
add_filter( ‘wcml_multi_currency_ajax_actions’, ‘add_action_to_multi_currency_ajax’, 10, 1 );
function add_action_to_multi_currency_ajax( $ajax_actions ) { $ajax_actions[] = ‘etheme_product_quick_view’; return $ajax_actions;
}
Hello,
Submit topic on the support forum and provide us with WP Dashboard and FTP access to your site, please. Our support will check and help you.
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